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SearchResult - Local Government and Social Care Ombudsman

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Your search has 55503 results

  • Wakefield City Council (25 011 685)

    Statement Closed after initial enquiries Special educational needs 15-Jan-2026

    Summary: We cannot investigate Ms X’s complaint about the educational placement named in her child’s Education, Health and Care Plan. Ms X has appealed to the SEND Tribunal, so we have no power to do so.

  • West Sussex County Council (25 011 696)

    Statement Upheld Other 15-Jan-2026

    Summary: We will not investigate this complaint about adult social care. We are satisfied with the actions the Council has taken in response to the complaint. It is unlikely an Ombudsman investigation would achieve anything further than the apology and offer to assess needs the Council has already given.

  • Southend-on-Sea City Council (25 011 768)

    Statement Closed after initial enquiries Trees 15-Jan-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove a tree near his property, and how it communicated with him and dealt with his complaint. There is not enough evidence of Council fault to warrant us investigating. We do not investigate councils’ communications and complaint handling where we are not investigating the core issue giving rise to the complaint.

  • London Borough of Lewisham (25 011 773)

    Statement Closed after initial enquiries Trees 15-Jan-2026

    Summary: We will not investigate Mr X’s complaint that a Council tree is damaging his property. This is because Mr X can make a claim on the Council’s insurance. If that fails, it is reasonable for Mr X to take his claim to court.

  • London Borough of Barnet (25 011 858)

    Statement Closed after initial enquiries Special educational needs 15-Jan-2026

    Summary: We cannot investigate this complaint about the Council’s refusal to carry out an Education Health and Care Needs Assessment. Miss X has already appealed to the Tribunal about this matter and therefore the law says we cannot investigate. We will not investigate the Council’s previous refusals to carry out assessments because these matters occurred more than 12 months ago. This means the complaint is late and there are no good reasons for us to exercise discretion to consider this part of Miss X’s complaint now.

  • Essex County Council (25 011 949)

    Statement Closed after initial enquiries Refuse and recycling 15-Jan-2026

    Summary: We will not investigate this complaint that the Council failed to properly investigate abusive behaviour by a staff member at a recycling centre. We could not achieve a worthwhile outcome for the complainant.

  • Kent County Council (25 012 017)

    Statement Closed after initial enquiries Child protection 15-Jan-2026

    Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. There is not enough evidence of fault to warrant our involvement. In any case, it would have been reasonable for Mr X to raise his concerns during closely linked court proceedings.

  • Luton Borough Council (25 012 331)

    Statement Closed after initial enquiries Parking and other penalties 15-Jan-2026

    Summary: We will not investigate this complaint about the installation of a dropped kerb in the wrong place. We have not seen enough evidence of fault in the Council’s actions.

  • London Borough of Southwark (25 012 335)

    Statement Closed after initial enquiries Allocations 15-Jan-2026

    Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

  • Plymouth City Council (25 012 405)

    Statement Closed after initial enquiries Trees 15-Jan-2026

    Summary: We will not investigate this complaint about the Council approving the removal of a protected tree at a property next to the complainant. There is insufficient evidence that fault in the decision‑making process has caused the complainant a significant personal injustice.

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