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  • The Old Library Residential Home (24 015 586b)

    Statement Upheld Community hospital services 15-Jan-2026

    Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.

  • Sheffield City Council (24 022 407)

    Statement Closed after initial enquiries Licensing 15-Jan-2026

    Summary: We will not investigate this complaint about the Council’s decision to issue Miss X a notice to close her business. This is because there is not enough evidence of fault to justify our involvement.

  • Cheshire East Council (25 000 636)

    Statement Not upheld Alternative provision 15-Jan-2026

    Summary: There was no fault in the Council’s decision to not put alternative provision in place after Mrs X’s child (Y) stopped attending school between November 2024 and February 2025. This was because there was a part-time timetable in place for Y which the Council kept under review.

  • London Borough of Hounslow (25 001 427)

    Statement Upheld Special educational needs 15-Jan-2026

    Summary: The Council significantly delayed issuing a final amended Education, Health and Care Plan for Ms X’s child, Y. Their communication with Ms X was also poor. This caused injustice to Y’s mother, Ms X, in the form of delayed appeal rights and frustration. It caused Y the injustice of lost therapeutic provision and uncertainty about whether other support should have been offered. The Council agreed to make a payment to Ms X to remedy the injustice caused.

  • Royal Borough of Greenwich (25 001 974)

    Statement Upheld Homelessness 15-Jan-2026

    Summary: Miss X complained about how the Council handled her homelessness case. In particular about how the Council ended the relief duty, how it communicated its decision to her and how it refused to accept her review request of its decision. There were some faults by the Council which caused injustice to Miss X. The Council will take action to remedy the injustice caused.

  • Cheshire East Council (25 003 123)

    Statement Upheld Special educational needs 15-Jan-2026

    Summary: Ms X complained that the Council failed to secure provision set out in her daughter’s Education, Health and Care Plan. The Council is at fault for failing to secure the provision from February 2025 to July 2025. This caused avoidable distress and frustration to Ms X and her daughter. The Council has agreed to apologise, make a symbolic remedy, and make a service improvement.

  • London Borough of Hounslow (25 004 077)

    Statement Upheld Special educational needs 15-Jan-2026

    Summary: The Council was at fault for delay in arranging the special educational provision in Mr Z’s Education, Health and Care (EHC) Plan. It also failed to carry out two annual reviews of Mr Z’s EHC Plans and delayed issuing an amended Plan. This meant Mr Z missed out on provision he should have had and his father, Mr X, experienced avoidable frustration. To remedy their injustice, the Council will apologise and make a symbolic payment. It will also issue a clarification to staff to prevent similar fault in future.

  • Suffolk County Council (25 004 368)

    Statement Upheld Other 15-Jan-2026

    Summary: Mr X complained about delay in processing his complaint under the statutory children’s complaints procedure. We found the Council to be at fault that caused Mr X distress, time and trouble. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mr X.

  • North Yorkshire Council (25 006 063)

    Statement Closed after initial enquiries Other 15-Jan-2026

    Summary: We will not investigate this complaint about the way the Council is dealing with a planning application. We do not consider the complainant has suffered a significant personal injustice because of the Council’s actions.

  • London Borough of Bromley (25 007 376)

    Statement Closed after initial enquiries Homelessness 15-Jan-2026

    Summary: We will not investigate this complaint about the Council evicting Mr X from his temporary accommodation. We do not have the power to investigate the complaint as Mr X started court action about the matters raised in his complaint.

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