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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

London Borough of Ealing (25 003 487)

Statement Upheld Special educational needs 19-Nov-2025

Summary: The Council was at fault for failing to ensure that Mr X’s child, Z received the Speech and Language Therapy (SALT) and Occupational Therapy (OT) in their Education, Health and Care Plan between September 2024 and July 2025. Poor communication from the Council during that time added to Mr X’s frustration. The Council will apologise to Mr X and make a payment to acknowledge his frustration and the impact on Z of the missed provision. It will also review its commissioning arrangements to ensure these can meet requirements for SALT and OT provision.
Buckinghamshire Council (25 005 022)

Statement Closed after initial enquiries Parking and other penalties 19-Nov-2025

Summary: We will not investigate Mr X’s complaint about the Council issuing him several lots of Penalty Charge Notices. This is because there is insufficient evidence of fault by the Council and a further investigation would not achieve anything more.
London Borough of Hounslow (25 005 832)

Statement Not upheld Refuse and recycling 19-Nov-2025

Summary: Ms X complained about a fixed penalty notice (FPN) issued to her because of refuse left outside her business, which the Council considered to be fly tipping. We have ended the investigation as further investigation would not achieve the outcome Ms X wants and the courts are better placed to decide such matters.
Cornwall Council (25 005 857)

Statement Closed after initial enquiries Trees 19-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to fell three trees. That is because there is not enough evidence of fault to justify our involvement.
London Borough of Lewisham (25 006 447)

Statement Closed after initial enquiries Homelessness 19-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to end its homelessness duty because she had refused an offer of suitable temporary accommodation. Ms X had appeal rights, and it was reasonable for her to exercise these. In any case, there is insufficient evidence of fault in the Council’s decision-making nor in the way it ended the temporary accommodation to justify our involvement.
London Borough of Barnet (25 007 026)

Statement Closed after initial enquiries Allocations 19-Nov-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of Miss X’s circumstances for a housing application in terms of her medical needs, vulnerability and safeguarding. Confidential information which we have received indicates that this complaint does not meet the requirements of our assessment code.
Rochford District Council (25 007 088)

Statement Closed after initial enquiries Allocations 19-Nov-2025

Summary: We will not investigate this complaint about the Council’s advice to Miss X regarding her eligibility to join its housing register as it is unlikely we will find fault by the Council.
Knowsley Metropolitan Borough Council (25 007 267)

Statement Closed after initial enquiries Safeguarding 19-Nov-2025

Summary: We will not investigate this complaint about adult social care at home. It is unlikely we would add to other investigations already completed or underway.
Devon County Council (25 007 510)

Statement Closed after initial enquiries Assessment and care plan 19-Nov-2025

Summary: We will not investigate Mrs X and Mrs Z’s complaint about a Mental Capacity Act (MCA) assessment carried out for their mother. There is no worthwhile outcome achievable by our investigation.
West Northamptonshire Council (25 008 805)

Statement Closed after initial enquiries Special educational needs 18-Nov-2025

Summary: We cannot investigate Mrs X’s complaint about the content of her child’s Education, Health and Care Plan including the named school, or how the Council delivered education to Y. This is because Mrs X appealed to a tribunal, and the law says we cannot investigate.

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