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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55503 results

London Borough of Lambeth (25 016 203)

Statement Closed after initial enquiries Managing council tenancies 16-Jan-2026

Summary: We cannot investigate Mr B’s complaint that the Council is failing to maintain a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
Hartlepool Borough Council (25 016 327)

Statement Closed after initial enquiries Enforcement 16-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault and the complainant has not suffered significant injustice.
Essex County Council (25 016 385)

Statement Upheld Special educational needs 16-Jan-2026

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
London Borough of Sutton (25 017 379)

Statement Closed after initial enquiries Enforcement 16-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.
West Oxfordshire District Council (25 019 919)

Statement Closed after initial enquiries Other 16-Jan-2026

Summary: We will not investigate the Council’s response to Mrs X’s complaint about a Council employee as there is not enough evidence of fault to justify investigating.
West Suffolk Council (25 022 712)

Statement Closed after initial enquiries Planning applications 16-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with two of Mr X’s planning applications. This is because Mr X has already used his legal rights to appeal to the Planning Inspector on the substantive matters, we have partly considered Mr X’s complaints already and it is not a good use of public funds to look at side issues in isolation from the substantive matters.
Birmingham City Council (25 023 115)

Statement Closed after initial enquiries Other 16-Jan-2026

Summary: We cannot investigate this complaint about damage caused to Mrs X’s property from disrepair at a neighbouring property which is social housing owned by the Council as the complaint is outside our legal remit.
Chorley Borough Council (24 012 022)

Statement Closed after initial enquiries Enforcement 15-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to follow its Derelict Properties strategy. The complaint is late and there is no reason to exercise discretion and investigate now.
North East Lincolnshire Council (24 015 586)

Statement Upheld Residential care 15-Jan-2026

Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.
Care Plus Group Ltd (24 015 586a)

Statement Upheld Hospital acute services 15-Jan-2026

Summary: Mrs K complained about the way Care Plus Group moved her husband, Mr H, to The Old Library Residential Home. We consider CPG acted with fault when it moved him, which caused her distress and frustration. The Old Library then did not use the right equipment to transfer Mr H. It also caused Mrs K uncertainty from its poor record keeping. The CPG and The Old Library have agreed to apologise and take action to remedy her injustice.

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