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  • London Borough of Waltham Forest (24 015 597)

    Statement Upheld Assessment and care plan 30-Jun-2025

    Summary: Mrs X complained the Council delayed carrying out a review of her carer’s assessment. We find the Council was at fault for its delay in completing the review. This caused Mrs X upset and frustration. The Council has agreed to our recommendations to make a payment to Mrs X and implement a service improvement.

  • Peterborough City Council (24 015 872)

    Statement Upheld Child protection 30-Jun-2025

    Summary: Mr X complained the Local Authority Designated Officer (LADO) failed to oversee allegations against him properly. We did not uphold this complaint because the LADO followed the correct procedure. Mr X also complained the Council did not respond to his complaint. The LADO failed to refer Mr X to the Council’s complaints team which was fault causing Mr X avoidable distress. The Council will apologise and issue guidance to officers in the LADO team about identifying a complaint and signposting the person to the complaints team.

  • Essex County Council (24 016 518)

    Statement Upheld Special educational needs 30-Jun-2025

    Summary: Ms X complained the Council failed to arrange suitable education for her daughter, Miss Y, for the 2024/25 school year. The Council failed to secure the education from Miss Y’s Education Health and Care Plan after the college she was supposed to attend did not admit her. It also failed to review Miss Y’s plan when it should have done and communicated with Ms X poorly. This caused Miss Y to miss around a year of education and also caused Miss Y and Ms X avoidable distress. The Council agreed to apologise, and pay them a financial remedy. It also agreed to issue reminders to its staff.

  • Central Bedfordshire Council (24 016 583)

    Statement Upheld Special educational needs 30-Jun-2025

    Summary: The Council delayed issuing an amendment notice for Mrs X’s child, Y’s, Education, Health and Care Plan following an annual review. This caused Mrs X uncertainty and frustration, but Y did not miss out on any SEN provision. The Council has agreed to apologise and make a payment to Mrs X.

  • West Sussex County Council (24 016 899)

    Statement Upheld Assessment and care plan 30-Jun-2025

    Summary: Mr X complained that the Council delayed in completing a needs assessment and then delayed in putting in place the help he needed. Mr X says this caused him stress and caused a deterioration in his mental and physical health. We find fault in the Councils actions for delay in completing the assessment and putting in place the funding for the help Mr X needed. We recommend the Council issues Mr X with an apology, pays a financial payment and completes service improvements.

  • Dorset Council (24 017 425)

    Statement Not upheld Special educational needs 30-Jun-2025

    Summary: We have discontinued our investigation of this complaint, about the support provided to a child with special educational needs, and a delay by the Council in completing a review of his education, health and care plan. This is because the Council has already offered an appropriate remedy, we cannot investigate part of the complaint because it is about a school rather than the Council, and because we cannot provide the outcome the complainant is seeking.

  • Wirral Metropolitan Borough Council (24 017 607)

    Statement Upheld Special educational needs 30-Jun-2025

    Summary: Mrs X complained about the remedy proposed by the Council in response to her complaint about its failure to secure the provision set out in her child’s Education Health and Care Plan and its failure to secure a suitable school place. We have found fault by the Council but consider the additional action it proposed of an apology and additional payment provided a suitable remedy.

  • London Borough of Croydon (24 017 857)

    Statement Not upheld Assessment and care plan 30-Jun-2025

    Summary: Ms X complained that the Council has not carried out its financial assessment for her father correctly. We found the Council is not at fault.

  • Cornwall Council (25 005 726)

    Statement Closed after initial enquiries Other 30-Jun-2025

    Summary: We will not investigate this complaint about the Council destroying Miss X’s documents because the Council have already investigated Miss X’s complaint and we cannot add to the Council’s investigation. Additionally, there is another body better placed to consider the data breach complaint.

  • West Berkshire Council (25 005 988)

    Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025

    Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

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