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  • Luton Borough Council (25 009 514)

    Statement Closed after initial enquiries Looked after children 18-Dec-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of matters involving his child. We have already considered some of the concerns Mr X has raised. The remaining issues could reasonably be mentioned as part of ongoing legal proceedings on a closely related matter.

  • London Borough of Lambeth (25 009 916)

    Statement Closed after initial enquiries Homelessness 18-Dec-2025

    Summary: We will not investigate this complaint about advice given by the Council about the procedure for making a private rental deposit payment to a landlord. There is insufficient evidence of fault which would warrant an investigation.

  • East Hampshire District Council (25 010 303)

    Statement Closed after initial enquiries Other 18-Dec-2025

    Summary: We will not investigate this complaint about the way the Council considered and granted a prior approval application. We have not seen enough evidence of fault to justify an investigation. Also, we do not consider Mr X has suffered a significant personal injustice because his neighbour was not told about the application. Finally we cannot require the Council to withdraw its approval or discipline officers.

  • Royal Borough of Kensington & Chelsea (25 010 344)

    Statement Closed after initial enquiries Homelessness 18-Dec-2025

    Summary: We will not investigate this complaint about the Council decision that Ms X was intentionally homeless. Ms X appealed to the court against this decision so we do not have the power to investigate it. We will not investigate Ms X’s complaint about the Council failing to protect her belongings. It is reasonable to expect Ms X to go to court about the damage and loss of her belongings.

  • Uttlesford District Council (25 010 355)

    Statement Closed after initial enquiries Councillor conduct and standards 18-Dec-2025

    Summary: We will not investigate this complaint about the District Council’s handling of code of conduct complaints the complainant made about four town councillors. There is insufficient evidence that any fault has affected the outcome on the code of conduct complaints, and an investigation by the Ombudsman is unlikely to achieve any worthwhile outcome.

  • Birmingham City Council (25 010 421)

    Statement Upheld Other 18-Dec-2025

    Summary: We have upheld Miss X’s complaint about poor communication. The Council has apologised, made service improvements and will refund an inspection fee.

  • North Lincolnshire Council (25 010 561)

    Statement Closed after initial enquiries Traffic management 18-Dec-2025

    Summary: We will not investigate Mr X’s complaint about the Council not taking responsibility for the timing of temporary traffic lights at highway works by a water company which it permitted, and officers not contacting the company after he reported the matter. There is insufficient significant personal injustice to Mr X from the issues complained of to warrant us investigating.

  • Coventry City Council (25 010 764)

    Statement Closed after initial enquiries Trading standards 18-Dec-2025

    Summary: We will not investigate Miss X’s complaint on how the Council’s trading standards officers dealt with her concerns about a product she believes led to the death of two of her pets. There is not enough evidence of Council fault to warrant us investigating. We also cannot achieve the outcome Miss X seeks.

  • Hertfordshire County Council (25 010 853)

    Statement Closed after initial enquiries Special educational needs 18-Dec-2025

    Summary: We will not investigate this complaint about the college named in the Education, Health and Care Plan and the loss of educational provision because it was reasonable for the complainant to have used her right of appeal to a Tribunal.

  • Derbyshire County Council (25 010 862)

    Statement Closed after initial enquiries School transport 18-Dec-2025

    Summary: We will not investigate this complaint about the Council’s decision to remove the complainant’s son’s entitlement to school transport. Our intervention would not lead to a different outcome and is not therefore warranted.

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