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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Tower Hamlets (24 022 242)

Statement Closed after initial enquiries Transport 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s blue badge application process. This is because the Council’s actions did not cause Mr X significant enough injustice for us to investigate. The Council also properly reached its eventual decision.
Birmingham City Council (24 022 437)

Statement Closed after initial enquiries Parking and other penalties 30-Jun-2025

Summary: We will not investigate this complaint about a dropped kerb application because there is not enough evidence of fault to justify investigating.
City of Bradford Metropolitan District Council (24 022 621)

Statement Closed after initial enquiries Residential care 30-Jun-2025

Summary: We will not investigate this complaint about end-of-life care in a residential care home. This is because it is unlikely we would add to investigations already completed by other organisations or reach a different or worthwhile outcome to justify our resource.
London Borough of Ealing (25 002 342)

Statement Closed after initial enquiries Parking and other penalties 30-Jun-2025

Summary: We will not investigate Mrs X’s complaint about a penalty charge notice. This is because the Council has cancelled the penalty charge notice and refunded Mrs X’s payment for it, and it is unlikely we could achieve anything more for her.
Surrey County Council (25 002 611)

Statement Closed after initial enquiries Transport 30-Jun-2025

Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a blue badge. This is because the Council will offer a face to face mobility assessment.
Kent County Council (25 002 712)

Statement Closed after initial enquiries Looked after children 30-Jun-2025

Summary: We will not investigate Mr X’s complaint about how the Council assessed whether he could care for his grandchild. The law prevents us from investigating anything that is the subject of court proceedings. It would be reasonable for Mr X to ask the court to consider his suitability to care for his grandchild and have contact with his other grandchildren.
Greater London Authority (25 002 918)

Statement Closed after initial enquiries Other 30-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Authority did not commission research into the aging process. This is because we cannot achieve the outcome Mr X wants.
Portsmouth City Council (25 003 159)

Statement Closed after initial enquiries Leisure and culture 30-Jun-2025

Summary: We will not investigate this complaint about access to a public park. Any injustice is not significant enough to justify our involvement.
Herefordshire Council (25 003 338)

Statement Closed after initial enquiries Safeguarding 30-Jun-2025

Summary: We will not investigate this complaint the Council would not respond to a complaint about a safeguarding referral. There is not enough evidence of fault to justify our involvement.
London Borough of Hammersmith & Fulham (25 003 564)

Statement Closed after initial enquiries Other 30-Jun-2025

Summary: We will not investigate this complaint about a missing social services record as it is best dealt with by the Information Commissioner’s Office and the courts.

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