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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 52507 results

West Sussex County Council (25 003 813)

Statement Upheld Transport 30-Jun-2025

Summary: Ms C complains the Council inappropriately withdrew her daughter’s, Ms D’s, transport to day support services. The Council is at fault for failing to properly apply its transport policy; and in the way it decided on, and reduced services to Ms D. This has caused uncertainty about whether the Council’s decision is correct. To remedy the complaint the Council has agreed to apologise to Ms C, and make service improvements.
Westminster City Council (25 004 168)

Statement Closed after initial enquiries Parking and other penalties 30-Jun-2025

Summary: We will not investigate this complaint about a Penalty Charge Notice because the complainant could have followed the statutory process and appealed to the tribunal.
Wyre Forest District Council (25 004 177)

Statement Closed after initial enquiries Council tax 30-Jun-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
Brighton & Hove City Council (25 004 206)

Statement Closed after initial enquiries Council tax 30-Jun-2025

Summary: We will not investigate this complaint about a Council tax premium because there is a right of appeal to a Valuation Tribunal.
Northumberland County Council (25 004 325)

Statement Closed after initial enquiries Councillor conduct and standards 30-Jun-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.
Birmingham City Council (25 004 615)

Statement Closed after initial enquiries Refuse and recycling 30-Jun-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s failure to collect his household waste or the waste in his area. This is because the matters complained about affect all or most of the Council’s residents, and the law says we cannot investigate.
London Borough of Enfield (25 004 829)

Statement Closed after initial enquiries School admissions 30-Jun-2025

Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
City of Doncaster Council (25 000 504)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025

Summary: We will not investigate this complaint about the Council not dealing with noise caused by vehicles passing over road defects near his property. There is not enough evidence of Council fault to warrant us investigating. Investigation would not achieve a different outcome.
Canterbury City Council (25 000 512)

Statement Closed after initial enquiries Housing benefit and council tax benefit 30-Jun-2025

Summary: We will not investigate this complaint about a Discretionary Housing Payment because there is insufficient evidence of fault by the Council.
Wirral Metropolitan Borough Council (25 000 595)

Statement Closed after initial enquiries Child protection 30-Jun-2025

Summary: We will not investigate Mrs X’s complaint that the Council did not offer support from children’s social care. This is because further investigation will not lead to a different outcome.

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