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Decision reason: Closed after initial enquiries Not upheld Upheld

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Hampshire County Council (25 000 962)

Statement Closed after initial enquiries School transport 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision not to provide Miss X’s child with free transport to school. This is because there is not enough evidence of fault by the Council.
Oxfordshire County Council (25 001 013)

Statement Closed after initial enquiries Charging 30-Jun-2025

Summary: We will not investigate this complaint about a financial assessment for adult social care. There is not enough evidence of fault.
Chesterfield Borough Council (25 001 114)

Statement Closed after initial enquiries Private housing 30-Jun-2025

Summary: We will not investigate Mr X’s complaint about a penalty charge notice sent by the Council for failing to have a working smoke alarm in a rented property that he owns. This is because the complaint is late.
London Borough of Waltham Forest (25 001 166)

Statement Closed after initial enquiries Child protection 30-Jun-2025

Summary: We cannot investigate this complaint about the alleged bias of the Council in its dealings with Mr X. The opinions formed by a social worker have already been provided to a court. A legal bar thus prevents us considering the views expressed and the way in which they were formed.
Bristol City Council (25 001 363)

Statement Closed after initial enquiries Fostering 30-Jun-2025

Summary: We cannot investigate this complaint about how the Council has exercised its safeguarding duties to Miss X’s child. The law prevents us from investigating a complaint about the start of court action or what happened in court.
Lincolnshire County Council (25 001 527)

Statement Closed after initial enquiries Other 30-Jun-2025

Summary: We cannot investigate this complaint about matters related to a report that the Council provided during court proceedings. This is because the law prevents us from investigating what happens in court.
Westmorland and Furness Council (25 002 020)

Statement Closed after initial enquiries Council tax 30-Jun-2025

Summary: We will not investigate this complaint about a council tax empty property premium as it is unlikely we will find injustice or fault causing Mr X a significant injustice.
London Borough of Bromley (25 002 028)

Statement Closed after initial enquiries Private housing 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to issue an improvement notice. Mr X had the right to appeal to the First Tier (Property Chamber) Tribunal, and it was reasonable for him to exercise that right.
London Borough of Merton (25 002 075)

Statement Closed after initial enquiries Safeguarding 30-Jun-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her concerns about her relative from 2021. This is because most of the complaint is late and even if we exercised discretion to investigate, including the matters within time, it is unlikely we would find sufficient evidence of fault causing a personal injustice to Ms X.
Birmingham City Council (25 002 109)

Statement Closed after initial enquiries Street furniture and lighting 30-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to consult with him or a family member, Mrs Y, before it installed an EV charging point on a lamppost on the public highway outside their home. This is because neither Mr X or Mrs Y was caused a significant injustice for part of the complaint, and there is insufficient evidence of fault for the remainder.

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