Decision search
Your search has 52967 results
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Northumberland County Council (24 017 868)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about a Planning Officer’s report. There is not enough evidence of fault to justify our involvement.
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Hampshire County Council (24 012 790)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Miss Y complained the Council failed to provide her child, Z, with a suitable full-time education and the special educational needs support in their Education Health and Care Plan. We have found fault by the Council, causing injustice, in failing to secure the proper delivery of Z’s special education needs and educational provision from June 2023 to July 2024; and with its communication failures. The Council has agreed to remedy this injustice by apologising and making payments to recognise the impact on Z of the missed provision and Miss Y’s upset and worry.
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Middlesbrough Borough Council (24 013 074)
Statement Upheld Looked after children 15-Jul-2025
Summary: Mr X complained the Council failed to recognise his immigration status when he was a looked after child and failed to renew his visa before it expired. Mr X said this meant he overstayed his visa and is unable to apply for indefinite leave to remain for some years. Mr X says, as a result, he cannot afford to go to university as he will be charged as an overseas student and the delays caused significant distress. Mr X would like the Council to meet his education costs. There was fault in the way the Council did not complete the actions from the statutory complaint procedure. This frustrated Mr X. The Council has agreed to apologise, complete the actions from the statutory complaint process and provide guidance to its staff.
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Wiltshire Council (24 013 198)
Statement Upheld Special educational needs 15-Jul-2025
Summary: Mrs B complained the Council failed to follow the correct process following a Tribunal order and it has failed to provide the correct support as detailed in her son’s Education, Health and Care Plan. We found the Council at fault for a delay in providing the special educational provision set out in the Education, Health and Care Plan. This caused distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Birmingham City Council (25 000 572)
Statement Closed after initial enquiries Antisocial behaviour 15-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. There is not enough evidence of fault to justify our involvement.
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Warwickshire County Council (25 000 586)
Statement Closed after initial enquiries Special educational needs 15-Jul-2025
Summary: We cannot investigate this complaint that the Council has failed to make appropriate educational provision for her son. This is because the complaint concerns matters which have been the subject of appeal to the First-tier Tribunal (Special Educational Needs and Disability), or are not separable from those matters.
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Norfolk County Council (25 000 633)
Statement Upheld Friends and family carers 15-Jul-2025
Summary: We uphold this complaint that the Council did not use the statutory procedure for complaints about children’s services to respond to Mrs X’s complaint. The Council has agreed to resolve the matter by providing a suitable remedy for the injustice caused to Mrs X.
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Cheshire East Council (25 000 685)
Statement Closed after initial enquiries Planning applications 15-Jul-2025
Summary: We will not investigate this complaint about alleged inconsistencies and ambiguities in the Council’s decision to grant planning permission for an extension next to the complainant’s home. There is insufficient evidence that fault has affected the planning application decision.
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Statement Closed after initial enquiries Allocations 15-Jul-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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Nottinghamshire County Council (25 000 824)
Statement Closed after initial enquiries Charging 15-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to treat gifts made to him and other family from his mother Mrs Y’s trust as a deprivation of her assets to pay for her care. There is not enough evidence of fault in the Council’s decision-making process here to warrant us investigating.