Decision search
Your search has 58275 results
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Bournemouth, Christchurch and Poole Council (25 012 866)
Statement Upheld Charging 25-Jun-2026
Summary: The Council was at fault for poor communication and delays in the financial assessment process leading to a large debt and putting Mr Y’s care home placement at risk. The Council has agreed to apologise and make a payment to Mr Y’s representative, Mr X to acknowledge the frustration, inconvenience and time and trouble this caused, and backdate its funding of Mr Y’s care home fees.
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London Borough of Hackney (25 012 935)
Statement Upheld Allocations 25-Jun-2026
Summary: Miss D says the Council mishandled her housing register application. I have found fault by the Council. It accepts it delayed awarding the correct effective date on the application. The Council has agreed to pay Miss D redress for avoidable time and trouble.
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Cambridgeshire County Council (25 013 261)
Statement Upheld Alternative provision 25-Jun-2026
Summary: The Council failed to provide a suitable alternative education to Mrs X’s child, Y, for one term. This included two weeks of missed Special Educational Needs (SEN) provision. The Council also delayed issuing Y’s final Education, Health and Care (EHC) Plan. The Council has agreed to apologise and make a payment to Mrs X to recognise the impact of the fault.
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London Borough of Wandsworth (25 013 329)
Statement Closed after initial enquiries Allocations 25-Jun-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. It was reasonable for him to ask for a review of the Council’s decision about his priority band. There is not enough evidence of injustice from delay making the decision to justify further investigation.
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Stoke-on-Trent City Council (25 013 330)
Statement Closed after initial enquiries Antisocial behaviour 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s response to reports of anti-social behaviour. There is insufficient evidence of fault to warrant investigation and it is unlikely an investigation would add to the Council’s response.
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Wokingham Borough Council (25 013 839)
Statement Not upheld Planning applications 25-Jun-2026
Summary: We have ended our investigation into Mr X’s complaint about the Council’s determination of a planning application because further investigation would not lead to a different outcome from that already achieved by the Council’s actions.
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London Borough of Islington (25 013 859)
Statement Upheld Charging 25-Jun-2026
Summary: Mr X complained the Council wrongly stopped Mr Y using a direct payment managed account when his capital increased above £23,250. We upheld the complaint, finding the Council did not properly consider if Mr Y could keep the arrangement and continue using the account paying the full cost for his care. The resulting changes to Mr Y’s care caused distress and potentially increased his costs. We considered these impacts an injustice, and while the Council had provided a partial remedy to the complaint we recommended it take further action. The Council agreed to this and to learn lessons from this complaint as part of a review of its direct payment policy.
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London Borough of Merton (25 014 994)
Statement Closed after initial enquiries Homelessness 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s failure to determine his review of its homelessness decision in 2025. It was reasonable for Mr X to ask his legal representatives to seek a decision by appealing to the County Court under the homelessness legislation.
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London Borough of Haringey (25 015 234)
Statement Closed after initial enquiries Allocations 25-Jun-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s housing register application and medical priority. There is insufficient evidence of fault which would warrant an investigation. It is unlikely an investigation would result in higher banding priority being awarded.
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London Borough of Hackney (25 017 201)
Statement Closed after initial enquiries Allocations 25-Jun-2026
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing priority. There is not enough evidence of fault to justify an investigation.