Decision search
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Lincolnshire Partnership NHS (24 017 267a)
Statement Not upheld Mental health services 08-Dec-2025
Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.
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NHS Lincolnshire ICB (24 017 267b)
Statement Not upheld Mental health services 08-Dec-2025
Summary: Ms A complained a local authority and NHS organisations failed to provide her with the care she needs over several years. She also complains they failed to adequately adapt the way it assessed her needs. We have not found fault. There is evidence the organisations have tried to adapt to meet Ms A’s needs and have offered a range of services to support her.
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Statement Upheld Homelessness 08-Dec-2025
Summary: The Council was at fault for the way it handled Mr Y’s request for housing assistance and for delaying carrying out a social care assessment of his needs. The Council was also at fault for how it handled the complaint. Mr Y had to wait longer for the Council to owe him a homelessness duty, interim accommodation and establish his care needs. To remedy the injustice caused the Council agreed to apologise and make payments for the distress and frustration caused.
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West Sussex County Council (24 018 275)
Statement Upheld Other 08-Dec-2025
Summary: Miss Y complained about a support service commissioned by the Council for people in its area recovering from alcohol and drug misuse and provided to Mr X, her late father. We have found fault, causing injustice, by the service provider in failing to: follow its proper procedure in response to a suspicion Mr X had been drinking alcohol: record this procedure in writing; and ensure all staff had received training about the procedure. The Council has agreed to remedy this injustice by apologising to Miss Y for the distress caused and providing evidence from the service provider it has completed service improvements.
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Derbyshire County Council (24 019 223)
Statement Upheld Special educational needs 08-Dec-2025
Summary: Mrs Y complains about the Council’s delay in making transport arrangements available for her child, D, to attend the school named in their Education Health and Care plan. When Mrs Y complained to the Council, it did not respond for over seven months. The Council has already paid £500 in recognition of Mrs Y’s distress and has agreed to make a further payment of £200 in recognition of the anxiety caused to D. The Council will also publish information about how it processes school transport mileage allowance claims.
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Oxfordshire County Council (24 019 966)
Statement Upheld Special educational needs 08-Dec-2025
Summary: Mrs X complained the Council failed to carry out an Education Health and Care Plan needs assessment properly for her child, B. She also complained the Council failed to provide alternative education to B. The Council was at fault. It failed to provide alternative education to B. The Council will make a payment to Mrs X, provide guidance and training to its staff, and conduct a review of B’s case.
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London Borough of Lambeth (25 007 256)
Statement Closed after initial enquiries Parking and other penalties 08-Dec-2025
Summary: We will not investigate this complaint about the Council’s decision not to issue Miss X a parking permit. It is unlikely we would find fault by the Council or that investigation would achieve any worthwhile outcome for Miss X.
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Essex County Council (25 007 688)
Statement Closed after initial enquiries Looked after children 08-Dec-2025
Summary: We will not investigate Miss X’s complaint the Council failed to safeguard her child. We could not add to the Council’s investigation.
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Suffolk County Council (25 008 004)
Statement Closed after initial enquiries Other 08-Dec-2025
Summary: We will not investigate this complaint about the Council’s use of its unreasonable behaviour policy to restrict contact with Ms X because there is not enough evidence of fault to justify investigating.
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Statement Upheld Charging 08-Dec-2025
Summary: We will not investigate this complaint about the way the Council followed its charging for non-residential care policy to determine how much Mr G should pay towards his care costs. Any injustice is not significant to justify our involvement.