Decision search
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Devon County Council (25 001 514)
Statement Upheld Special educational needs 20-Jul-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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South Tyneside Metropolitan Borough Council (25 005 880)
Statement Closed after initial enquiries School admissions 20-Jul-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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London Borough of Wandsworth (24 017 576)
Statement Closed after initial enquiries Allocations 19-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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Cambridgeshire County Council (25 000 604)
Statement Upheld Special educational needs 18-Jul-2025
Summary: We have upheld this complaint about the Council’s failure to issue an Education Health and Care plan for the complainant’s daughter within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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Calderdale Metropolitan Borough Council (25 000 670)
Statement Closed after initial enquiries School transport 18-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s appeal for education transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Statement Closed after initial enquiries Other 18-Jul-2025
Summary: We will not investigate this complaint about the Council’s recovery of business rates from Mr X. It was reasonable for him to dispute the matter in the magistrates court which is a body better placed to determine business rates liability.
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Canterbury City Council (25 000 853)
Statement Closed after initial enquiries Antisocial behaviour 18-Jul-2025
Summary: We will not investigate this complaint about the Council’s investigation of nuisance and its issue of an abatement notice to Mr X. We will not investigate this complaint because it was reasonable for Mr X to appeal against the notice. If the Council takes court action against him for breach of the notice, we will not be able to investigate a matter which is subject to court proceedings.
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West Sussex County Council (24 013 563)
Statement Upheld Assessment and care plan 17-Jul-2025
Summary: Mr Y complains on behalf of his adult son, Mr W. He says the Council made changes to the services it commissions to meet Mr W’s care and support needs. We find no fault in this part of Mr Y’s complaint because the Council offered an alternative service which met Mr W’s needs within his personal budget. There is fault in other areas of support planning because the Council did not arrange the agreed respite and failed to properly consider transport needs. The Council will apologise and make a £200 payment in recognition of Mr Y’s avoidable distress, time and trouble. The Council will also review Mr W’s needs and consider refunding the respite funded by Mr Y.
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Essex County Council (24 015 125)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs D complained the Council caused delays in the Education, Health and Care (EHC) needs assessment process for X, and it wrongly amended its educational psychologists’ reports. She said this caused both her and X distress and frustration. We found the Council’s delay was a service failure which caused an injustice. We have not investigated her concerns about amendments to professionals’ reports as this relates to contents produced for an EHC plan which carries appeal rights to the SEND Tribunal. The Council will apologise to Mrs D and make a symbolic payment to acknowledge the injustice it delays caused.
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Solihull Metropolitan Borough Council (24 015 302)
Statement Upheld Special educational needs 17-Jul-2025
Summary: Mrs X complained about Education, Health and Care (EHC) needs assessment delays and a failure to put alternative provision in place for her child Y when they stopped attending school at the end of 2023. The Council delayed issuing Y’s final EHC Plan by one month. It also failed to carry out oversight of Y’s alternative provision arrangements which meant Y went without education between January and April 2024. The Council agreed to make payments to recognise the injustice caused and carry out a service improvement. I have not considered Y’s education after April 2024 as Mrs X has appealed Y’s EHC Plan to the SEND tribunal which puts that period out of our jurisdiction.