Decision search
Your search has 56552 results
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Hampshire County Council (25 009 153)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We cannot investigate Mr X’s complaint that the Council restricted his access to his children at school. This is because he is taking his complaint to court.
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Buckinghamshire Council (25 009 207)
Statement Upheld Special educational needs 20-Mar-2026
Summary: The Council was at fault because of a delay in completing the education, health and care needs assessment process for the complainant’s son. This was an example of service failure, rather than maladministration, because it was caused by a shortage of available educational psychologists. The Council has agreed to offer the complainant a financial remedy to reflect her distress at the delay.
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North Yorkshire Council (25 009 936)
Statement Closed after initial enquiries Planning applications 20-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because there is not enough evidence of fault to justify investigating.
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Swindon Borough Council (25 009 954)
Statement Closed after initial enquiries Planning applications 20-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to communicate with Mr X about his application to divert a Public Right of Way. The complaint is late and we have seen no good reason to investigate now. Also, we will not investigate his complaint about a failure in the Council’s complaint handling is unlikely to lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (25 010 174)
Statement Not upheld Charging 20-Mar-2026
Summary: Mrs X complained on behalf of her relative, Mr Y. She complained the Council told her Mr Y would be entitled to a 12-week disregard when he became a care home resident. It later decided he was not entitled to the disregard because the care home was in a different area. Mrs X said this frustrated her and impacted Mr Y financially. We have discontinued our investigation because further investigation would not lead to a different outcome.
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Sefton Metropolitan Borough Council (25 000 088)
Statement Upheld Special educational needs 20-Mar-2026
Summary: Ms X complained the Council failed to secure special educational provision for her child, Y. We find the Council at fault for failing to check on the suitability of alternative provision Y’s school arranged between March and July 2022. This caused avoidable uncertainty for which the Council has agreed to apologise and make a symbolic payment. There was also a failure to secure special educational provision in Y’s Education, Health and Care Plan between February and July 2024. The Council has already offered a payment for missed special educational provision which is in line with our guidance.
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London Borough of Newham (25 001 434)
Statement Not upheld Charging 20-Mar-2026
Summary: We have ended our investigation about Ms M’s care charges. Part of the complaint is late and there are no good reasons to investigate now. The Council in its complaint response accepted it is at fault for discrepancies in the financial assessment for Ms M’s care and how it pursued her for the outstanding amount which caused Ms M and her daughter, Ms D, distress. The Council has apologised and agreed to reduce the debt to an amount agreed with the family. There is no worthwhile outcome I could achieve by investigating the complaint further.
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London Borough of Bromley (25 002 743)
Statement Upheld Enforcement 20-Mar-2026
Summary: Mr X complains about the Councils actions in relation to enforcement action taken against him. Mr X also says the Council failed to take enforcement action against a business near his property. Mr X has also complained that the Council added him to its Cautionary Contacts Register and failed to allow him a chance to appeal. Mr X also says the Council has provided inconsistent information about the way files could be sent/received by it. Mr X says this has caused him distress. We have found fault in the actions of the Council for failing to keep Mr X updated with any action it was taking about a planning enforcement issue he reported. The Council has agreed to write to Mr X to apologise.
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Leeds City Council (25 003 150)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate Mrs X’s complaint about delays in the Council’s planning enforcement investigation. This is because it is too late.
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Westminster City Council (25 011 325)
Statement Closed after initial enquiries Other 20-Mar-2026
Summary: We will not investigate this complaint about the Council allegedly breaching its procurement process when awarding a contract for a public art mural project. This is because we are unlikely to find sufficient evidence of fault to justify investigating.