Decision search
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Three Rivers District Council (25 014 962)
Statement Upheld Homelessness 26-Mar-2026
Summary: Ms X complained about the Council’s handling of long-standing anti-social behaviour concerns and about the Council’s handling of her housing application. Ms X also complained the Council did not have regard for her vulnerabilities. We have found the Council at fault for failing to consider acting earlier than it did at key points, and for some delays in completing reviews. We have also found the Council at fault for some of its communication. These faults caused avoidable uncertainty and distress for Ms X. We have not found fault with the conduct of the ASB case review in 2025. We cannot therefore question the outcome. The Council has agreed to apologise to Ms X, correct inaccurate information provided to other agencies, and pay Ms X a financial remedy to recognise the uncertainty caused.
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North Northamptonshire Council (25 015 058)
Statement Closed after initial enquiries Charging 26-Mar-2026
Summary: We will not investigate this complaint about Mr X’s care fees because there is not enough evidence the Council is at fault to warrant an investigation.
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Surrey County Council (25 015 766)
Statement Upheld Special educational needs 26-Mar-2026
Summary: We will not investigate Ms M’s complaint about changes to her daughter’s education, health and care (EHC) plan following the annual review meeting in December 2024 because there is no worthwhile outcome achievable. The Council has apologised for the delay amending the plan and offered a symbolic remedy. There is nothing we could add to the Council’s response with further investigation.
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London Borough of Croydon (25 016 038)
Statement Closed after initial enquiries Other 26-Mar-2026
Summary: We will not investigate Mrs X’s complaint that the Council improperly commenced care proceedings against her and failed to support her. The Council cannot consider some of the matters due to ongoing care proceedings. On other matters, we could not add to any previous investigation by the Council.
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City of Doncaster Council (25 016 041)
Statement Closed after initial enquiries Noise 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s investigation of noise nuisance. There is insufficient evidence of fault which would warrant an investigation.
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Cambridgeshire County Council (25 016 226)
Statement Upheld Special educational needs 26-Mar-2026
Summary: We upheld most of Mr X’s complaint about delay in sending an amended final Education, Health and Care (EHC) Plan for Mr Y after an annual review. We also upheld Mr X’s complaint about the Council’s complaint handling. This is because the Council upheld the complaints, apologised, and implemented service improvements during its complaints process in line with the Ombudsman’s Guidance on Remedies. We will not investigate part of the complaint about the quality of draft EHC Plans because there is insufficient evidence of fault.
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Reading Borough Council (25 016 390)
Statement Closed after initial enquiries Commercial and contracts 26-Mar-2026
Summary: We will not investigate Mr Y’s complaint about the Council’s procurement process. It is unlikely further investigation would lead to a different outcome and we cannot achieve the outcome he wants.
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Statement Closed after initial enquiries Special educational needs 26-Mar-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s decision not to conduct a reassessment of her family member, Ms Y’s needs relating to her Education, Health and Care Plan because she had a right of appeal to a tribunal, and it is reasonable for her to use that right. We will not investigate the Council’s poor communication because the Council already apologised and an investigation is unlikely to achieve a different outcome.
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Sefton Metropolitan Borough Council (25 016 591)
Statement Closed after initial enquiries Council tax 26-Mar-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her Council tax account. The Council has provided a suitable remedy, and further investigation would not lead to a different outcome.
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Central Bedfordshire Council (25 016 761)
Statement Closed after initial enquiries Other 26-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s involvement with his children and information it has recorded about him. There is nothing more we could add to the Council’s complaints responses to justify us investigating further. It would also be reasonable for Mr X to take his concerns about contact with his children to court and the accuracy of Council records to the Information Commissioner’s Office.