Decision search
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Birmingham City Council (24 018 720)
Statement Upheld Parking and other penalties 24-Jul-2025
Summary: Mrs X complained the Council delayed in reaching its decision to refuse her dropped kerb application and that its communication with her was poor. We have not found fault with the way the Council reached the decision but we found its communication with her was poor, causing confusion and uncertainty. The Council has agreed to apologise and make a symbolic payment to Mrs X.
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London Borough of Barking & Dagenham (24 019 772)
Statement Upheld Safeguarding 24-Jul-2025
Summary: Mr X complained that the Council failed to safeguard him, did not assess his social care needs properly, and did not implement the reasonable adjustments he needed under the Equality Act. There was no fault in how the Council considered its safeguarding duties and how it assessed Mr X’s care needs. There was fault when the Council failed to implement Mr X’s reasonable adjustments and this caused Mr X distress and frustration. The Council has agreed to apologise to Mr X.
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London Borough of Haringey (23 013 847)
Statement Upheld Direct payments 24-Jul-2025
Summary: Mr X complained the Council stopped his son Mr Y’s direct payment and did not manage the transition from childrens to adult social care adequately. We upheld the complaint. The Council did not deal with the transition in line with the Children Act 1989 or Care Act 2014. This meant Mr Y missed out on care and support to which he had a legal entitlement and Mr X lost out on opportunities to have a regular break from his caring role. Both suffered avoidable distress. The Council will apologise, make payments to reflect the injustice and review its services to ensure transition cases are dealt with in a timely manner.
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Lancashire County Council (24 011 204)
Statement Not upheld Safeguarding 24-Jul-2025
Summary: Miss X complained on behalf of her father (Mr Y) about the Council’s handling of safeguarding concerns that he was vulnerable and at risk of harm and neglect due to alleged poor care he received while in residential care. Based on current information, there is no evidence the Council failed to consider all concerns raised in this respect. In any event, there is no evidence Mr Y suffered an injustice as a direct result of the Council’s safeguarding actions, or any other matter it is responsible for. We also found we do not have jurisdiction to investigate some of the matters which form Miss X’s complaint.
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St Richard's Catholic College, Bexhill-on-Sea (24 021 688)
Statement Upheld School admissions 24-Jul-2025
Summary: The complainant (Miss K) complains the Governors failed to properly consider her appeal against its school’s decision to not admit her son. Miss K complained the appeal process was delayed and failed to properly consider her son’s specific needs. We found the appeal failed to consider, record, and decide issues which are mandated by the School Admission Appeals Code. The appeal was also not heard within the required timeframes. These faults have caused Miss K uncertainty and frustration, and prevented a fair appeal. The Governors have accepted our recommendations in order for it to put right the injustice caused.
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Staffordshire County Council (24 021 778)
Statement Upheld Special educational needs 24-Jul-2025
Summary: Mrs B complained the Council failed to adhere to the statutory timeframe for issuing an amended Education, Health and Care Plan following an annual review. We find the Council at fault for a delay in issuing the final amended Education, Health and Care Plan. This caused distress, frustration and uncertainty to Mrs B and delayed her son, X, starting specialist provision. The Council has agreed to apologise and make a symbolic payment to Mrs B in recognition of the injustice caused.
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Westminster City Council (25 000 180)
Statement Closed after initial enquiries Managing council tenancies 24-Jul-2025
Summary: We cannot investigate this complaint about the Council’s failure to resolve disrepair issues with Miss C’s social housing. We have no power to investigate complaints about the Council acting in its capacity as social landlord. We will not investigate Miss C’s more recent complaint because it is premature.
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Broxtowe Borough Council (25 000 982)
Statement Closed after initial enquiries Other 24-Jul-2025
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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Derbyshire County Council (25 001 941)
Statement Closed after initial enquiries School transport 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s decision to withdraw school transport assistance for Mrs X’s daughter. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.
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Buckinghamshire Council (25 002 031)
Statement Closed after initial enquiries Allocations 24-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is not enough evidence of fault by the Council to justify an investigation.