Decision search
Your search has 59748 results
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Portsmouth City Council (26 014 792)
Statement Closed after initial enquiries Other 06-Sep-2026
Summary: We will not investigate this complaint about the actions of a Council employee outside of their work role. This is because they were not carrying out an administrative function of the Council.
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Bournemouth, Christchurch and Poole Council (26 014 822)
Statement Closed after initial enquiries Highway repair and maintenance 06-Sep-2026
Summary: We will not investigate this complaint about changes to the layout of a highway. This is because the complaint is made late and I see no good reason to consider it now.
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North Tyneside Metropolitan Borough Council (25 024 907)
Statement Closed after initial enquiries Homelessness 06-Sep-2026
Summary: We will not investigate Mr X’s complaint about the way the Council carried out his homelessness interview and handled his complaint. This is because there is not enough evidence of fault to justify investigating, and we could not add to the Council’s investigation.
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London Borough of Lambeth (25 025 981)
Statement Closed after initial enquiries Council tax support 06-Sep-2026
Summary: We will not investigate this complaint about the Council’s handling of a Valuation Tribunal decision on a council tax reduction decision. This is because the Council has taken suitable action and Ms X can appeal the new decision to the Valuation Tribunal.
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Statement Closed after initial enquiries Enforcement 06-Sep-2026
Summary: We will not investigate Mr X’s complaint about how the Council handled a planning application and enforcement case. There is insufficient evidence of fault and injustice to warrant an investigation.
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Walsall Metropolitan Borough Council (25 026 633)
Statement Closed after initial enquiries Charging 06-Sep-2026
Summary: We will not investigate this late complaint about a debt relating to Mrs Y’s care. Miss X became aware of the debt in 2022 and there is not a good reason for the delay in complaining to us about the matter.
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Kent County Council (25 003 940)
Statement Upheld Other 06-Sep-2026
Summary: Miss X complained the actions of the Council’s commissioned care provider caused Mr Y to be liable for unreasonable costs. She says this caused her unnecessary distress and financial strain. We find the Council at fault which caused injustice. The Council has agreed to apologise, make a payment and take service improvement action.
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Cheshire East Council (26 014 924)
Statement Closed after initial enquiries Traffic management 05-Sep-2026
Summary: We will not investigate this complaint about the Council’s provision of a diversion route for construction traffic which Mr X says is unsafe for local residents. There is insufficient evidence of fault which would warrant an investigation.
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Statement Closed after initial enquiries Parking and other penalties 05-Sep-2026
Summary: We will not investigate this complaint about the build quality Council’s completion of a dropped kerb vehicle crossing. Further investigation of this matter would not lead to a different outcome.
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London Borough of Enfield (25 016 149)
Statement Upheld Homelessness 04-Sep-2026
Summary: Miss X complained about the Council’s handling of her homelessness application. The Council was at fault for failing to provide interim accommodation and for communication issues, causing uncertainty and distress. The Council has agreed to apologise to Miss X, make a payment to reflect the uncertainty and act to prevent recurrence.