Decision search
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Cambridgeshire County Council (25 005 167)
Statement Upheld Special educational needs 26-Mar-2026
Summary: The Council is at fault for delay providing an Educational Psychologist report and delay completing the Educational, Health and Care (EHC) Plan for Ms M’s child. The Council should make a payment to Ms M to remedy the distress caused by the delay completing the EHC Plan.
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Wiltshire Council (25 005 297)
Statement Upheld Special educational needs 26-Mar-2026
Summary: Mrs X complained the Council failed to update her child, Y’s, Education, Health and Care Plan and incorrectly told her it could not fund Y’s school place. We find the Council at fault for failing to complete an annual review in June 2022 and keep records of its decision making. This caused Mrs X uncertainty and frustrated her right to appeal. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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London Borough of Lambeth (25 006 001)
Statement Upheld Homelessness 26-Mar-2026
Summary: Mr X complains the Council failed to comply with its duties when he applied for homelessness assistance, wrongly decided he was not in priority need, offered accommodation that was not suitable, ignored his request to join its housing register and had poor complaint handling. We find the Council at fault regarding some of its homelessness duties which caused Mr X distress due to a night of sleeping rough and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Liverpool City Council (25 006 111)
Statement Upheld Private housing 26-Mar-2026
Summary: XX complained the Council failed to properly investigate and act on their reports of illegal eviction attempts, harassment and disrepair in their privately rented property, causing emotional distress and impacting on their physical health. The Council was at fault for delay in the way it responded to XX’s reports. The Council has agreed to apologise and make a symbolic payment to recognise the injustice.
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Devon County Council (25 006 120)
Statement Upheld Special educational needs 26-Mar-2026
Summary: We found fault with the Council delaying for two and a half months outside the statutory timescales in producing an amended final Education, Health and Care Plan for Ms X’s child. We also found fault with the Council failing to consider the suitability of Ms X’s child’s access to education from February 2025 to May 2025. The Council’s actions caused Ms X frustration, uncertainty and delayed her appeal rights. The Council agreed to apologise to Ms X and provide her with a symbolic payment for the injustice caused by its fault.
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Statement Upheld Special educational needs 26-Mar-2026
Summary: There was fault by the Council. It properly considered the alternative educational provision suitable for Ms X’s son when he had no school place, but it should have started organising this sooner. The Council did not fully consider whether it could implement his Education Health and Care Plan while he was not at school and it did not always communicate with Ms X sufficiently. The Council tried to find Ms X’s son a school place, but when it could not, this was service failure. The Council’s shortcomings caused Ms X distress, uncertainty and frustration. The Council has made some improvements to its service. It has agreed to also apologise to Ms X and make a symbolic payment to her in recognition of the impact on her.
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Three Rivers District Council (25 006 191)
Statement Upheld Antisocial behaviour 26-Mar-2026
Summary: Ms X complained about the Council’s handling of long-standing anti-social behaviour concerns and about the Council’s handling of her housing application. Ms X also complained the Council did not have regard for her vulnerabilities. We have found the Council at fault for failing to consider acting earlier than it did at key points, and for some delays in completing reviews. We have also found the Council at fault for some of its communication. These faults caused avoidable uncertainty and distress for Ms X. We have not found fault with the conduct of the ASB case review in 2025. We cannot therefore question the outcome. The Council has agreed to apologise to Ms X, correct inaccurate information provided to other agencies, and pay Ms X a financial remedy to recognise the uncertainty caused.
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London Borough of Lambeth (25 006 512)
Statement Closed after initial enquiries Homelessness 26-Mar-2026
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Miss X to provide the documents the Council required and to ask for a review when the Council issued a non-priority homeless decision.
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North Yorkshire Council (25 007 027)
Statement Upheld Charging 26-Mar-2026
Summary: Mr X complained the Council did not tell the family in advance that Mrs Y’s care and support would be chargeable from day one after she was discharged from hospital. This affected Mrs Y financially and caused distress. The Council was at fault for failing to follow its procedures on reablement support, and failing to provide proper advice to Mrs Y and her family. The Council agreed to reimburse Mrs Y’s care fees and provide a symbolic financial remedy for Mr X’s time and trouble.
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Portsmouth City Council (25 007 196)
Statement Upheld Friends and family carers 26-Mar-2026
Summary: Mrs X complained about the way the Council dealt with special guardianship financial support. The Council was at fault for failing to hold annual reviews which caused Mrs X uncertainty. The Council has agreed to apologise for this.