Decision search
Your search has 59748 results
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Sheffield City Council (25 020 083)
Statement Closed after initial enquiries Managing council tenancies 04-Sep-2026
Summary: We will cannot investigate this complaint about the Council’s refusal to allow a tenant to assign their Council tenancy in favour of their daughter. Matters related to the management of social housing tenancies are outside our jurisdiction and we have no discretion to consider them.
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London Borough of Redbridge (25 022 190)
Statement Closed after initial enquiries Allocations 04-Sep-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to remove Miss X’s housing application following the discharge of its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner following the Council’s closure of her review on its allocations decision.
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Kent County Council (25 022 954)
Statement Closed after initial enquiries Alternative provision 04-Sep-2026
Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational provision for the complainant’s child. The complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) means we cannot consider the substantive matter.
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Liverpool City Council (25 025 508)
Statement Closed after initial enquiries Special educational needs 04-Sep-2026
Summary: We will not investigate this complaint about the disclosure of information. This is because there is another body better placed than the Ombudsman to do so.
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West Northamptonshire Council (25 025 821)
Statement Closed after initial enquiries Alternative provision 04-Sep-2026
Summary: We cannot investigate this complaint about the Council’s failure to make alternative educational and special educational provision for the complainant’s child. The complainant’s appeal to the First-tier Tribunal (Special Educational Needs and Disability) prevents us from doing so.
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London Borough of Croydon (25 011 229)
Statement Upheld Other 03-Sep-2026
Summary: Mrs X complained the Council will not provide her with a dedicated disabled parking bay for her child. She also complained the disabled bay installed near her home was not big enough and it took too long for the Council to lengthen it. We found fault by the Council on all parts of Mrs X’s complaint. The Council has agreed to apologise, make Mrs X a payment in recognition of the inconvenience and uncertainty caused to her and reconsider her request for a dedicated disabled parking bay.
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Kirklees Metropolitan Borough Council (25 012 919)
Statement Upheld Assessment and care plan 03-Sep-2026
Summary: Ms X complained about the Council’s failure to provide overnight respite care to her son. We found fault due to poor transition planning which meant Ms X’s son did not receive overnight respite care for an extended period causing them both distress. The Council has agreed to apologise, make a symbolic payment and review its transition processes between children’s and adult’s services in addition to the improvements it has already made to its respite referral process.
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London Borough of Barnet (25 014 079)
Statement Upheld Allocations 03-Sep-2026
Summary: We have found fault with the Council for the delay in finding alternative accommodation for Mr X after its review found his temporary accommodation unsuitable. This caused Mr X to remain in unsuitable accommodation. The Council has agreed to remedy this injustice.
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London Borough of Croydon (25 015 098)
Statement Closed after initial enquiries Allocations 03-Sep-2026
Summary: Based on current evidence we will not investigate Mr X’s complaint about the way the Council handled his housing application. This is because any injustice is not significant enough to justify our involvement. Also, that Mr X had the right of an alternative remedy at the time, and it was reasonable for him to use this.
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Statement Upheld Enforcement 03-Sep-2026
Summary: Mr F complained the Council caused delays to act on and respond to his planning enforcement concerns for a site near his home. He also said it had failed to take enough action. We found fault by the Council for causing delays in the enforcement process and its communication with Mr F. However, we found no fault in the process it followed to reach its decisions, and some parts of Mr F’s complaint was late. The Council will apologise to acknowledge the impact its faults had on him and carry out a service improvement recommendation.