Decision search
Your search has 56552 results
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London Borough of Hackney (25 022 757)
Statement Closed after initial enquiries Homelessness 27-Mar-2026
Summary: We will not investigate the Council’s handling of Miss X’s concerns alleging anti-social behaviour and noise nuisance. This is because there is no worthwhile outcome by investigating.
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Transport for London (25 022 808)
Statement Closed after initial enquiries Parking and other penalties 27-Mar-2026
Summary: We cannot investigate this complaint about a congestion charge penalty charge notice. Since Ms X appealed it to London Tribunals, the matter is no longer within our remit.
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London Borough of Hillingdon (25 024 553)
Statement Closed after initial enquiries Other 27-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a Subject Access Request. The Information Commissioner is better placed to consider this part of Mr X’s complaint. And because we will not consider the substantive issues, it is not a good use of our resources to investigate the Council’s complaint handling alone.
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London Borough of Redbridge (25 028 046)
Statement Closed after initial enquiries Disabled children 27-Mar-2026
Summary: We will not investigate Ms M’s complaint about her application for a Blue Badge for her son because there is not enough evidence of fault to justify an investigation. We cannot achieve the outcome Ms M wants, so there is no worthwhile outcome achievable.
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Basildon Borough Council (25 028 161)
Statement Closed after initial enquiries Other 27-Mar-2026
Summary: We will not investigate this complaint about a data breach. The Information Commissioner is better placed to consider and decide complaints about data protection.
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City of Bradford Metropolitan District Council (25 030 607)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a dangerous pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Essex County Council (25 030 610)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2026
Summary: We will not investigate Mr C’s complaint about the Council’s refusal of his compensation claim after his car was damaged by a large pothole. This is because it is reasonable for Mr C to pursue his compensation claim at court.
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Norfolk County Council (24 006 266)
Statement Upheld Assessment and care plan 26-Mar-2026
Summary: Mrs Y and Mrs X complained about Norfolk County Council (the Council), Norfolk & Norwich University Hospitals NHS Foundation Trust (the Hospital Trust) and Norfolk Community Health and Care NHS Trust (the Community Trust). They complained about flawed hospital discharge, poor communication and poor care in a residential reablement unit. We have upheld some of their complaints about poor communication by the Hospital Trust and the Council, and poor care by the Council. We consider the faults we found led to avoidable distress and loss of dignity for Mrs X, and avoidable frustration, uncertainty and worry for both complainants. The Hospital Trust and the Council have accepted our recommendations for remedy. We have not upheld the other complaints. We have now completed our investigation.
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Norfolk & Norwich University Hospitals NHS Foundation Trust (24 006 266a)
Statement Upheld Hospital acute services 26-Mar-2026
Summary: Mrs Y and Mrs X complained about Norfolk County Council (the Council), Norfolk & Norwich University Hospitals NHS Foundation Trust (the Hospital Trust) and Norfolk Community Health and Care NHS Trust (the Community Trust). They complained about flawed hospital discharge, poor communication and poor care in a residential reablement unit. We have upheld some of their complaints about poor communication by the Hospital Trust and the Council, and poor care by the Council. We consider the faults we found led to avoidable distress and loss of dignity for Mrs X, and avoidable frustration, uncertainty and worry for both complainants. The Hospital Trust and the Council have accepted our recommendations for remedy. We have not upheld the other complaints. We have now completed our investigation.
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Norfolk & Norwich University Hospitals NHS Foundation Trust (24 006 266b)
Statement Upheld Hospital acute services 26-Mar-2026
Summary: Mrs Y and Mrs X complained about Norfolk County Council (the Council), Norfolk & Norwich University Hospitals NHS Foundation Trust (the Hospital Trust) and Norfolk Community Health and Care NHS Trust (the Community Trust). They complained about flawed hospital discharge, poor communication and poor care in a residential reablement unit. We have upheld some of their complaints about poor communication by the Hospital Trust and the Council, and poor care by the Council. We consider the faults we found led to avoidable distress and loss of dignity for Mrs X, and avoidable frustration, uncertainty and worry for both complainants. The Hospital Trust and the Council have accepted our recommendations for remedy. We have not upheld the other complaints. We have now completed our investigation.