Decision search
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Coventry City Council (24 009 460)
Statement Not upheld Noise 24-Apr-2025
Summary: Mr X complained that the Council failed to respond properly about unacceptable noise from a nearby business. There is no fault by the Council.
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London Borough of Hackney (24 010 632)
Statement Upheld Alternative provision 24-Apr-2025
Summary: Ms X complained the Council failed to provide Alternative Provision of education for her child, who was out of education from October 2023 to June 2024. We found fault with the Council failing to provide Alternative Provision of education for Ms X’s child from February 2024 to June 2024, totalling one term. We also found fault with the Council’s handling of Ms X’s contacts and complaints through delays outside the complaint timescales and failure to respond to contacts. The Council agreed to apologise to Ms X, pay her £100 for the avoidable inconvenience and frustration caused and £1,800 for her child's lost education.
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Birmingham City Council (24 012 111)
Statement Upheld Allocations 24-Apr-2025
Summary: Miss B complained about the Council’s decision to close her housing applications. We find that the Council failed to clearly communicate the consequences of not providing supporting documents, requested unnecessary evidence and then wrongly decided her application was incomplete, despite her submitting all the required evidence. This led to the closure of her applications which caused avoidable frustration for Miss B and delayed her ability to join the housing register. The Council has agreed to assess Miss B’s application and, if she qualifies to join the register, it will backdate her award date. It has also agreed to apologise to Miss B, make a symbolic payment to her, and carry out service improvements.
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Birmingham City Council (24 012 924)
Statement Upheld Allocations 24-Apr-2025
Summary: Mrs B complained about the Council’s decision to close her housing applications. We find that the Council wrongly decided her application was incomplete, despite her submitting all the required evidence. This caused avoidable frustration for Mrs B and delayed her ability to join the housing register. The Council has agreed to assess Mrs B’s application and, if she qualifies to join the register, it will backdate her award date. It has also agreed to apologise to Mrs B, make a symbolic payment to her, and carry out service improvements.
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St Albans City Council (24 014 823)
Statement Closed after initial enquiries Planning applications 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to publish all comments received on planning applications. The Council confirms it will now publish all comments it receives on planning applications, further investigation on this point will not lead to a different outcome. Also, we have not seen enough evidence of fault in the way the Council deals with applications for non-material amendment applications.
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Wakefield City Council (24 018 236)
Statement Closed after initial enquiries Assessment and care plan 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to make his mother’s residential care placement permanent because there is not enough evidence of fault in the way the Council made its decision.
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London Borough of Camden (24 018 718)
Statement Upheld Homelessness 24-Apr-2025
Summary: We have upheld Miss X’s complaint about the Council’s handling of her homelessness case. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Lancaster City Council (24 018 879)
Statement Closed after initial enquiries Council tax 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about liability for council tax and recovery. This is because it is a late complaint and there is no good reason to exercise discretion.
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London Borough of Barnet (24 018 955)
Statement Closed after initial enquiries Transport 24-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to decline her blue badge application. This is because there is insufficient evidence of fault.
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North Yorkshire Council (24 019 521)
Statement Closed after initial enquiries Charging 24-Apr-2025
Summary: We will not investigate this complaint about charges for adult social care while in hospital. It is standard practice to continue to pay to keep your room in a care home available for you to return to. There is not enough evidence of fault by the Council to justify an investigation.