Decision search
Your search has 57387 results
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Luton Borough Council (25 019 947)
Statement Closed after initial enquiries Planning applications 10-May-2026
Summary: We will not investigate this complaint about an administrative failure in the planning application process. We do not consider the applicant suffered a significant personal justify because of any administrative fault to warrant our involvement.
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Cherry Lodge Rest Home Ltd (25 020 062)
Statement Closed after initial enquiries Charging 10-May-2026
Summary: We will not investigate this complaint about the Care Home’s refusal to refund fees. This is because there is no worthwhile outcome achievable if we were to investigate.
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Slough Borough Council (25 020 096)
Statement Closed after initial enquiries School transport 10-May-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s post-16 transport. The Council has agreed the transport will continue unchanged and that is the outcome Mr X wanted. The injustice from the remaining issues does not warrant our involvement.
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London Borough of Wandsworth (25 020 295)
Statement Closed after initial enquiries Planning applications 10-May-2026
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with and decided a planning application for the development of a neighbouring property. There is not enough evidence of fault, nor sufficient significant personal injustice stemming from the matters complained of, to warrant us investigating. We also cannot achieve the outcome Mrs X seeks from her complaint.
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Royal Borough of Windsor and Maidenhead Council (25 020 369)
Statement Closed after initial enquiries Other 10-May-2026
Summary: We cannot investigate Mrs X’s complaint about the actions of a Council contractor’s worker outside of his work role. This is because the matter complained about is not an administrative function of the Council.
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Lincolnshire County Council (25 020 417)
Statement Closed after initial enquiries Trees 10-May-2026
Summary: We will not investigate Ms X’s complaint about the Council’s maintenance of trees near her home. There is insufficient evidence of fault and if Ms X considers the Council liable for damage to her property, this is better considered by the Council’s insurers or the courts.
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East Riding of Yorkshire Council (25 020 558)
Statement Closed after initial enquiries Enforcement 10-May-2026
Summary: We will not investigate this complaint about the Council’s decisions to take enforcement action against a breach of planning control at Mr X’s home. Mr X has already appealed to the Planning Inspector and the law says we cannot investigate a complaint if someone has appealed to a government minister.
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London Borough of Islington (25 020 587)
Statement Closed after initial enquiries Trees 10-May-2026
Summary: We will not investigate Ms X’s complaint about maintenance of a tree near her home. The Council has told Ms X it is not responsible for the tree, as it is not on Council-owned land. If Ms X disputes this, the courts are better placed to resolve this matter. If Ms X considers the Council liable for damage to her property, this is better considered by the Council’s insurers or the courts.
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Statement Closed after initial enquiries Assessment and care plan 10-May-2026
Summary: We will not investigate Mr and Mrs X’s complaint about the Council delaying providing them with information and advice about care and support services following assessments and subsequently, delaying arranging care and support. This is because the injustice they experienced is not significant enough to warrant an investigation.
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London Borough of Merton (25 021 145)
Statement Upheld Council tax 10-May-2026
Summary: We will not investigate this complaint about the Council’s handling of council tax for Mr X’s two properties. This is because the Council has provided suitable remedies for its faults. Mr X can appeal to a tribunal regarding the premium the Council added.