What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Lancashire County Council (25 023 671)

    Statement Closed after initial enquiries Other 16-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the social worker allocated to his family’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst there are ongoing court proceedings.

  • North Yorkshire Council (25 024 044)

    Statement Closed after initial enquiries Homelessness 16-Jun-2026

    Summary: We will not investigate Ms X’s complaint about how the Council handled her housing application. This is because it is late and there is no good reason to investigate now.

  • Sefton Metropolitan Borough Council (25 024 060)

    Statement Closed after initial enquiries Residential care 16-Jun-2026

    Summary: We will not investigate Ms H’s complaint about the care her late partner Mr O received at a care home, including issues relating to falls and pressure area care. We are unlikely to find fault by the care home on the key issues. Also, some of the complaints are about old events and we are unlikely to be able to reach reliable conclusions about them now.

  • Birch Abbey Nursing Home (25 024 060a)

    Statement Closed after initial enquiries Care and treatment 16-Jun-2026

    Summary: We will not investigate Ms H’s complaint about the care her late partner Mr O received at a care home, including issues relating to falls and pressure area care. We are unlikely to find fault by the care home on the key issues. Also, some of the complaints are about old events and we are unlikely to be able to reach reliable conclusions about them now.

  • Oxfordshire County Council (25 024 177)

    Statement Closed after initial enquiries Child protection 16-Jun-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s response to concerns he raised about his son in 2023. The complaint is late and there are no good reasons to exercise discretion to consider it now.

  • St Helens Metropolitan Borough Council (25 024 213)

    Statement Closed after initial enquiries Child protection 16-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his children’s case between 2023 and 2024. The complaint is late and the law prevents us from investigating anything that is or has been the subject of court proceedings.

  • North Yorkshire Council (25 024 380)

    Statement Upheld School transport 16-Jun-2026

    Summary: There was fault in the way the Council publicised its new home to school transport policy, but this did not cause Mr X a significant injustice. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the decision not to provide free home to school transport.

  • London Borough of Wandsworth (25 024 384)

    Statement Closed after initial enquiries Other 16-Jun-2026

    Summary: We will not investigate Mr X’s complaint about how the Council handled his complaint because there is not enough evidence of fault to justify an investigation.

  • West of England Combined Authority (25 024 879)

    Statement Closed after initial enquiries Public transport 16-Jun-2026

    Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

  • London Borough of Newham (25 025 484)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 16-Jun-2026

    Summary: We will not investigate this complaint about a housing benefit overpayment and the Council seeking to recover it. This is because part of the complaint is late and there is not enough evidence of fault in the Council’s recent actions.

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