Decision search
Your search has 59746 results
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London Borough of Lambeth (26 011 859)
Statement Closed after initial enquiries Parking and other penalties 09-Aug-2026
Summary: We will not investigate this complaint about the Council’s granting of a ‘school street’ exemption and its issue of a penalty charge notice. This is because Miss X’s injustice stems from the actions of a hire company rather than any actions or fault by the Council.
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London Borough of Lambeth (26 011 973)
Statement Closed after initial enquiries Parking and other penalties 09-Aug-2026
Summary: We cannot investigate this complaint about the Council’s escalation of a penalty charge notice. This is because Miss X has applied to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage.
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Durham County Council (26 011 984)
Statement Closed after initial enquiries School transport 09-Aug-2026
Summary: We will not investigate this complaint about home to school transport. This is because there is not enough evidence the Council is at fault to justify an investigation.
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London Borough of Camden (26 012 326)
Statement Closed after initial enquiries Parking and other penalties 09-Aug-2026
Summary: We will not investigate this complaint about a penalty charge notice. This is because it would have been reasonable for Mr X to make representations to the Council and appeal to London Tribunals.
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Birmingham City Council (26 012 461)
Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Aug-2026
Summary: We will not investigate this complaint about a housing benefit overpayment. It is reasonable to expect Mr X to use the alternative remedy available to him and appeal to the independent benefits tribunal (the First-Tier Tribunal).
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South Gloucestershire Council (26 012 535)
Statement Closed after initial enquiries Other 09-Aug-2026
Summary: We will not investigate this complaint about the Council’s response to concerns Mr X raised, about care and support for a family member. We cannot achieve any meaningful outcome by investigating.
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Spelthorne Borough Council (25 026 728)
Statement Closed after initial enquiries Other 09-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of reports of crime involving wildlife. This is because we could not achieve a worthwhile outcome. The law also prevents us from considering complaints about Council officers.
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Bassetlaw District Council (25 026 853)
Statement Closed after initial enquiries Refuse and recycling 09-Aug-2026
Summary: We will not investigate Mr X’s complaint about the Council’s refuse team reversing its lorry onto his driveway. This is because any personal injustice is not significant enough to warrant an investigation.
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Birmingham City Council (25 027 027)
Statement Upheld Other 09-Aug-2026
Summary: We have upheld Mrs X’s complaint about the Council’s handling of a grave deed transfer. The Council transferred ownership despite knowing not all siblings with equal entitlement had agreed and later reversed that decision. This caused Mrs X avoidable distress, uncertainty, and time and trouble. The Council also did not properly deal with her complaint. The Council has agreed to apologise and make a payment of £200 to remedy the injustice caused.
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Manchester City Council (25 027 611)
Statement Closed after initial enquiries Other 09-Aug-2026
Summary: We cannot investigate this complaint about the Council’s actions relating to a property. This is because the Council was acting as a landlord at the time, and the law does not allow us to investigate. Nor will we investigate a complaint about Mr X being billed for Council tax arrears. That complaint is late and there are no good reasons to consider it now.