Decision search
Your search has 50691 results
-
London Borough of Southwark (24 010 596)
Statement Not upheld Other 26-Feb-2025
Summary: Mr X complained the Council was at fault in the way it carried out a procurement process to manage a local community facility as it did not award the contract to his company. We have ended our investigation into the complaint because we cannot achieve the outcome Mr X is seeking to be awarded the contract and receive compensation for economic loss.
-
Gloucestershire County Council (24 010 972)
Statement Closed after initial enquiries Special educational needs 26-Feb-2025
Summary: We will not investigate Mrs X’s complaint about delays in amending an Education Health and Care Plan as it was reasonable to expect her to appeal to the Tribunal. We will not look at any provision missed as its not significant enough to warrant an investigation or remedy.
-
London Borough of Lewisham (24 011 093)
Statement Closed after initial enquiries Homelessness 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the suitability of the accommodation she moved to after she became homeless. This is because she had review and appeal rights if she did not consider the accommodation was suitable and it was reasonable for her to exercise those rights.
-
Hertfordshire County Council (24 013 597)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Ms X complained that the Council failed to comply with a remedy agreed during a previous investigation by the Ombudsman. We found the Council to be at fault because it took six months for the Council to schedule regular updates about special educational needs provision. This delay caused Ms X frustration. To remedy this injustice, the Council has agreed to apologise and make a modest payment to Ms X.
-
Birmingham City Council (24 013 805)
Statement Upheld Parking and other penalties 26-Feb-2025
Summary: Mrs X complained that the Council delayed significantly in installing a dropped kerb at her property. We found there was a significant delay in completing the works causing her distress, frustration and inconvenience. The Council has agreed to apologise to Mrs X and make a payment to her. It has also agreed to write to her with a timeframe for when the works will commence.
-
Hampshire County Council (24 013 864)
Statement Upheld Special educational needs 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to share a consultation response with her, which she said caused her son to miss a year of education. We asked the Council to remedy the injustice caused and it agreed to apologise and make a symbolic payment to Ms X.
-
London Borough of Enfield (24 014 159)
Statement Closed after initial enquiries Allocations 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the housing allocated to her in 2021 because the complaint is late. There is insufficient evidence of fault in the Council’s assessment of her bedroom need on its housing register to justify further investigation.
-
Staffordshire Moorlands District Council (24 014 242)
Statement Closed after initial enquiries Councillor conduct and standards 26-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of two councillors. This is because we are unlikely to find fault.
-
Able Care (Menwinnion) Limited (24 015 673)
Statement Closed after initial enquiries Residential care 26-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Care Provider refusing to give her a refund for her husband Mr X’s respite stay which did not happen. There is not enough evidence that actions or inactions by the Care Provider caused injustice to Mr and Mrs X to warrant us investigating.
-
London Borough of Tower Hamlets (24 015 864)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s Local Authority Designated Officer’s handling of several reports of safeguarding incidents involving her child at school. This is because part of this complaint is late. There is insufficient evidence of fault by the Council to justify investigating the most recent incident.