Decision search
Your search has 59746 results
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Suffolk County Council (25 014 909)
Statement Upheld Domiciliary care 09-Aug-2026
Summary: There was fault in the Council's handling of some of Ms X's concerns. This along with the Council’s inadequate complaint response caused Ms X avoidable frustration.
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Gloucestershire County Council (25 015 090)
Statement Not upheld Child protection 09-Aug-2026
Summary: We found no fault on Mrs Y’s complaint about the Local Authority Designated Officer asking for a child protection plan to stop her working. There was no evidence of the social worker sharing information with Ofsted about going on such a plan before any decision was formally made. The evidence showed the social worker talked about recommending a plan which would need to be considered by the legal team.
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Salford City Council (25 015 870)
Statement Not upheld Child protection 09-Aug-2026
Summary: We have discontinued our investigation into Mr and
Mrs X’s complaint about a referral made to the Council’s LADO about Mr X. There is not enough evidence of fault in the decision by the Council’s early help service to make the referral. Although the Council has accepted that it made mistakes in how it processed the referral, it has already apologised and has outlined plans to train its staff. Further investigation would not lead to a different outcome for Mr and Mrs X. -
London Borough of Tower Hamlets (25 016 713)
Statement Upheld Allocations 09-Aug-2026
Summary: We have upheld Mr X’s complaint about the Council’s assessment of his banding on the housing register. The Council has agreed to resolve the complaint early by doing another banding review. We will not investigate the complaint about Mr X’s temporary accommodation because there is not enough evidence of fault to justify further investigation.
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Worthing Borough Council (25 020 693)
Statement Closed after initial enquiries Allocations 09-Aug-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application because there is insufficient evidence of fault in its decision-making to warrant an investigation.
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London Borough of Lewisham (25 020 699)
Statement Closed after initial enquiries Allocations 09-Aug-2026
Summary: We will not investigate this complaint about the suitability of vacancies occurring under the Council’s choice-based lettings system. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Camden (25 023 675)
Statement Closed after initial enquiries Other 09-Aug-2026
Summary: We will not investigate Ms X’s complaint about the Council's handling of arrangements for her child’s short breaks provision. Any injustice is not significant enough to warrant our involvement.
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Cumberland Council (26 009 291)
Statement Closed after initial enquiries Council tax 09-Aug-2026
Summary: We cannot investigate this complaint about how the Council allocates money that it obtains through council tax charges. This is because the law does not allow us to investigate complaints about matters that affect all the people who live in its area.
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Lincolnshire County Council (26 011 029)
Statement Closed after initial enquiries Highway repair and maintenance 09-Aug-2026
Summary: We will not investigate Mrs X’s complaint about the Council’s maintenance of a road. This is because it is reasonable for Mrs X to go to court.
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Manchester City Council (26 011 344)
Statement Closed after initial enquiries Other 09-Aug-2026
Summary: We cannot investigate this complaint about defects to a residential property. This is because the Council was acting in its capacity as a landlord at the time, and the law does not allow us to investigate these types of complaints.