Decision search
Your search has 58551 results
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London Borough of Southwark (25 015 168)
Statement Upheld Noise 16-Jun-2026
Summary: We have upheld this complaint about noise disturbance from commercial generators. While we cannot add to the Council’s ongoing planning enforcement action, there is evidence it did not properly investigate the reports as a potential statutory nuisance. The Council has agreed to take action to address this, which is a proportionate remedy.
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East Lindsey District Council (24 021 856)
Statement Closed after initial enquiries Pollution 16-Jun-2026
Summary: We will not investigate this complaint about the Council’s investigation into smoke pollution because there is not enough evidence of fault.
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East Sussex County Council (25 007 896)
Statement Upheld Special educational needs 16-Jun-2026
Summary: Miss X complained the Council failed to provide her child, Y, with the provision set out in his Education, Health and Care Plan, and with alternative provision when he stopped attending school. Miss X also complained the Council delayed finding a suitable placement for Y. There was fault by the Council which cause injustice to Y and Miss X. The Council will take action to remedy the injustice caused.
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Derbyshire County Council (25 008 066)
Statement Upheld Disabled children 16-Jun-2026
Summary: Mrs X complained that the Council in respect of her child, B, delayed completing a social care assessment, which was inaccurate and contained harmful language. Mrs X said this caused her uncertainty and frustration, and meant the family missed out on support. We found the Council at fault. The Council has since carried out a new assessment, apologised to Mrs X, and offered a symbolic payment. It has also made improvements to its staff guidance around assessments and record-keeping. We consider these to be suitable remedies.
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London Borough of Croydon (25 015 415)
Statement Upheld Homelessness 16-Jun-2026
Summary: The Council was at fault for how it handled Mr X’s homelessness. The Council failed to properly consider and record whether it owed Mr X an interim housing duty. The Council also did not do enough to relieve Mr X’s homelessness and to enable it to determine if he was in priority need. The Council’s failure to issue a review decision on Mr X’s homelessness application within the statutory timescale was also fault. It was also at fault for its lack of communication, delayed complaint response and poor record keeping. The Council will issue the review decision and make a symbolic payment to Mr X to recognise the avoidable uncertainty and frustration caused by its faults.
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Wiltshire Council (25 015 626)
Statement Upheld Special educational needs 16-Jun-2026
Summary: Mr X complained about the Council’s delay in issuing his daughter’s final Education Health and Care Plan following its Annual Review. We found the Council at fault. The Council’s fault caused injustice to Mr X as for many months he could not challenge the Council’s position on his daughter’s school placement. The Council has agreed to apologise and make a payment to recognise Mr X’s distress. The Council has already introduced an Action Plan to address its delays with the Annual Review process.
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Rother District Council (25 015 789)
Statement Closed after initial enquiries Planning applications 16-Jun-2026
Summary: We will not investigate this complaint that the Council failed to notify the complainant of variations to a planning permission for a neighbouring residential development. It is reasonable to expect the complainant to have contacted us sooner.
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Oxfordshire County Council (25 015 872)
Statement Not upheld Highway adoption 16-Jun-2026
Summary: We have discontinued our investigation of this complaint, about the fact the Council did not secure payment of a bond from a developer. This is because it would be more appropriate for the complainant to take the matter to court, and investigation by us will not provide a meaningful outcome.
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Salford City Council (25 015 971)
Statement Closed after initial enquiries Council tax 16-Jun-2026
Summary: We will not investigate this complaint about how the Council handled Miss X’s Council Tax account. The Council has decided to cease recovery action and waive the costs charged, which is the outcome Miss X wanted. Further investigation by us is unlikely to achieve anything more.
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Statement Closed after initial enquiries Allocations 16-Jun-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.