Decision search
Your search has 59746 results
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London Borough of Havering (26 007 566)
Statement Closed after initial enquiries Traffic management 10-Aug-2026
Summary: We will not investigate Miss X’s complaint about a temporary road closure. Any injustice is not significant enough to justify our involvement.
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Royal Borough of Greenwich (25 024 647)
Statement Closed after initial enquiries Assessment and care plan 10-Aug-2026
Summary: We will not investigate this complaint about payments to a personal assistant. This is because we cannot investigate late complaints unless we decide there are good reasons why someone could not have complained earlier.
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Wirral Metropolitan Borough Council (25 024 749)
Statement Closed after initial enquiries Allocations 10-Aug-2026
Summary: We will not investigate this complaint about the way the Council considered an application for housing. This is because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Assessment and care plan 10-Aug-2026
Summary: We will not investigate this complaint about the way the council decide liability for care costs. This is because there is not enough evidence of fault to justify investigating.
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Northumberland County Council (25 025 180)
Statement Closed after initial enquiries Trees 10-Aug-2026
Summary: We will not investigate Mr X’s complaint about the maintenance of Council-managed land near his home. There is insufficient evidence of fault and it is unlikely we could add to the Council’s response.
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Central Bedfordshire Council (25 025 195)
Statement Closed after initial enquiries School transport 10-Aug-2026
Summary: We will not investigate Ms X’s complaint about arrangements for her child’s school transport. There is insufficient evidence of fault in its decision to change Y’s transport provider, it is unlikely an investigation would lead to a different outcome and we could not achieve what Ms X wants.
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Lincolnshire County Council (25 025 440)
Statement Closed after initial enquiries Special educational needs 10-Aug-2026
Summary: We cannot investigate Mrs X’s complaint about the Council’s refusal to issue her daughter an Education, Health and Care Plan in 2018 because the issue is late and it would have been reasonable for Mrs X to complain about it sooner. The Council’s decision also carried a right of appeal which it would have been reasonable for Mrs X to use. We will not investigate Mrs X’s more recent complaints about the Council’s handling of her daughter’s educational and special educational needs because there is not enough evidence of fault.
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Statement Closed after initial enquiries Child protection 10-Aug-2026
Summary: We cannot investigate part of Ms X’s complaint about the Council’s historic child protection actions in the mid-1990s because it relates to matters considered by a court. We will not investigate most of Ms X’s complaint about this because it is late. We will not investigate the Council’s handling of Ms X’s personal data because the Information Commissioner’s Office is better suited. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.
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Nottinghamshire County Council (24 019 677)
Statement Upheld Special educational needs 10-Aug-2026
Summary: We found fault with the Council failing to quantify Mr Y’s Education, Health and Care Plan provision from August 2024 until September 2025. We also found fault with the Council’s handling of Mr X’s complaint. The Council’s fault caused Mr X time, trouble and distress and Mr Y potentially lost support from their Education, Health and Care Plan. The Council agreed to apologise to Mr X and provide a symbolic financial payment for the injustice experienced.
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Plymouth City Council (25 002 947)
Statement Upheld Special educational needs 10-Aug-2026
Summary: We found fault with the Council delaying for 18 months outside the statutory timescales in completing Mr X’s child’s Education, Health and Care Plan Needs Assessment. The Council agreed to provide a symbolic payment to Mr X to address the distress and frustration he experienced and the potential missed support for his child.