What do complaints teach us about end of life care?

See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

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  • Birmingham City Council (25 024 347)

    Statement Closed after initial enquiries Building control 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to allow the complainant to transfer his building project to a different Registered Building Control Approver. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Stockton-on-Tees Borough Council (25 024 676)

    Statement Closed after initial enquiries Refuse and recycling 17-Jun-2026

    Summary: We cannot investigate Mr X’s complaint about changes to the Council’s waste collection policy and service because the issue affects all or most of the people in the Council’s area, and the law says we cannot investigate. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

  • Bury Metropolitan Borough Council (25 024 832)

    Statement Closed after initial enquiries Enforcement 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against a breach of planning control. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.

  • Essex County Council (25 024 863)

    Statement Upheld Special educational needs 17-Jun-2026

    Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.

  • London Borough of Hounslow (25 025 534)

    Statement Closed after initial enquiries Other 17-Jun-2026

    Summary: We will not investigate this complaint about the Council investigating a waste offence. This is because it is unlikely we would find fault it carried out an investigation. And while X said it delayed notifying them it was taking no further action about that matter, there is no significant injustice remaining to justify us investigating. Nor will we investigate a complaint about how the Council handled material, it recovered, as part of that investigation. This is because the Council’s actions have not caused X a significant injustice.

  • Coventry City Council (25 025 635)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2026

    Summary: We will not investigate this complaint about how the Council handled a housing benefit overpayment. This is because there is not enough evidence of fault by the Council to warrant investigation.

  • Derby City Council (25 025 681)

    Statement Closed after initial enquiries Housing benefit and council tax benefit 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of a discretionary housing payment. There is no significant injustice or evidence of fault to warrant investigation.

  • Sunderland City Council (25 001 600)

    Statement Closed after initial enquiries Child protection 17-Jun-2026

    Summary: We will not investigate this complaint about the actions of a social worker. This is because we could not add to any previous investigation by the organisation and Social Work England are better placed to consider this complaint.

  • Newcastle upon Tyne City Council (25 001 604)

    Statement Closed after initial enquiries Other 17-Jun-2026

    Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. This is because we could not add to any previous investigation by the organisation, there is not enough evidence of fault to justify investigating, and the Information Commissioner is better placed to consider parts of the complaint.

  • London Borough of Lambeth (25 012 987)

    Statement Closed after initial enquiries Other 17-Jun-2026

    Summary: We will not investigate this complaint about the conduct of a Council staff member. This is because there is not enough evidence of fault to warrant our involvement.

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