Decision search
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City of Bradford Metropolitan District Council (25 010 055)
Statement Upheld Other 25-Aug-2025
Summary: We have upheld Mr X’s complaint because the Council delayed arranging a panel to consider his complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by apologising to Mr X and making a payment to him to remedy the time and trouble he has been to.
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Sheffield City Council (25 010 306)
Statement Upheld Other 25-Aug-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed arranging a panel to consider a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by arranging the panel, apologising to Mrs X and making a payment to her to remedy the time and trouble she has been to.
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Leeds City Council (25 003 400)
Statement Closed after initial enquiries Alternative provision 22-Aug-2025
Summary: We will not investigate this complaint that the Council failed to issue the complainant’s child’s Education Health and Care plan within the statutory timescale, and failed to make alternative provision for him while he was out of school. Our intervention would not lead to a different outcome and is not therefore warranted.
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North Yorkshire Council (25 003 485)
Statement Closed after initial enquiries Special educational needs 22-Aug-2025
Summary: We will not investigate this complaint that the Council has failed to make educational and special educational provision for the complainant’s daughter. This is because the complaint is not separable from matters about which the complainant appealed, or could have appealed, to the First-tier Tribunal (Special Educational Needs and Disability).
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London Borough of Waltham Forest (25 006 637)
Statement Closed after initial enquiries Parking and other penalties 22-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of representations against a parking penalty charge notice as it is unlikely we will find it to be at fault.
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London Borough of Hammersmith & Fulham (24 015 348)
Statement Upheld Allocations 21-Aug-2025
Summary: The Council missed an opportunity to direct Mr X’s correspondence to the correct statutory review process, failed to issue a meaningful complaint response, and provided inaccurate signposting to the Housing Ombudsman. These faults caused avoidable confusion and denied Mr X a fair opportunity to have the decision reviewed. The Council has accepted our recommendations.
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Lancashire County Council (25 004 471)
Statement Closed after initial enquiries Other 21-Aug-2025
Summary: We will not investigate this complaint about the Council’s refusal to consider an ongoing insurance/legal claim for damages under its corporate complaints process. There is not enough evidence of fault to justify an investigation.
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London Borough of Wandsworth (24 017 313)
Statement Upheld Homelessness 21-Aug-2025
Summary: Mrs X complained about the Council’s actions since she approached it for assistance with homelessness in June 2023. We find the Council at fault for delays in accepting statutory duties, failure to assess whether it was reasonable for her to remain in the property, inaccuracies in her personal housing plans, and poor complaint handling. As a result, Mrs X experienced financial loss, significant distress, and avoidable uncertainty during an already difficult period. The Council has agreed to apologise to Mrs X, pay her its proposed financial remedy, and improve its services.
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London Borough of Lambeth (24 011 987)
Statement Upheld Homelessness 21-Aug-2025
Summary: Ms X complained about the suitability of temporary accommodation provided by the Council and how it dealt with her housing register application. We have found fault by the Council but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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East Cambridgeshire District Council (24 012 397)
Statement Not upheld Building control 21-Aug-2025
Summary: Mr X complained the Council failed to take enforcement action against a developer after installing defective drainage at his home, and failed to pursue the developer for making false representations. He also said the Council signed off the drainage without completing proper checks. We found no fault in the Council’s decision-making processes.