Decision search
Your search has 50691 results
-
Devon County Council (24 017 597)
Statement Closed after initial enquiries Highway repair and maintenance 27-Feb-2025
Summary: We will not investigate this complaint about how the Council maintains the highway on a road near where Mrs X lives. This is because Mrs X has an alternative legal remedy that can consider her complaint and if necessary, require the Council to take action. Therefore, it would be reasonable to expect Mrs X to use this alternative remedy.
-
Tameside Metropolitan Borough Council (24 017 649)
Statement Closed after initial enquiries Child protection 27-Feb-2025
Summary: We cannot investigate this complaint about the Council’s actions when Mrs X’s relationship with her partner ended and afterwards. There has been family court action on several occasions relating to the care of a child or children, and the matters complained of are closely linked to that. A legal bar prevents us investigating these matters.
-
Essex County Council (24 018 045)
Statement Upheld Special educational needs 27-Feb-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
-
Wokingham Borough Council (24 018 282)
Statement Closed after initial enquiries School transport 27-Feb-2025
Summary: We will not investigate this complaint about the Council’s handling of applications for school transport and a school place. Mr X’s complaint about transport is late. It is reasonable for Mr X to use his right of appeal if he wants to challenge the decision not to offer his child a place at his preferred school.
-
Statement Closed after initial enquiries Councillor conduct and standards 27-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
-
London Borough of Hammersmith & Fulham (24 019 216)
Statement Closed after initial enquiries Refuse and recycling 27-Feb-2025
Summary: We will not investigate Mr X’s complaint about the Council’s refusal to cancel a Fixed Penalty Notice, and its handling of the matter. This is because there is no worthwhile outcome achievable by our investigation.
-
Lincolnshire Fire and Rescue service (24 019 480)
Statement Closed after initial enquiries Other 27-Feb-2025
Summary: We will not investigate this complaint about the Authority’s response to, and its actions at, a fire, which Mrs X said resulted in significant damage to her property. There is no worthwhile outcome achievable by us carrying out an investigation.
-
Milton Keynes Council (23 000 946)
Statement Upheld Disabled children 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
-
NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946a)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.
-
NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (23 000 946b)
Statement Upheld Assessment and funding 27-Feb-2025
Summary: Mrs G complained about the decision by NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board (the ICB) to reduce the night-time support for her child, D. She also complained about the way Milton Keynes Council (the Council) considered respite for the family and a preferred placement. We found fault in the way the ICB decided to reduce night-time support as it did not follow the recommendations from an independent assessment or properly consider the impact its decision would have on D’s parents. This likely caused D’s parents avoidable worry and distress. The Council did not provide enough support to meet the family’s needs but acted to put things right during our investigation. There was a lack of joined up working when assessing D’s health and social care needs. The ICB and Council have accepted our recommendations to complete a holistic review of D’s needs, apologise to Mrs G, make acknowledgement payments and improve their processes. We have now completed our investigation.