Decision search
Your search has 59746 results
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London Borough of Lewisham (25 004 370)
Statement Upheld Looked after children 10-Aug-2026
Summary: We have upheld Miss X’s complaint because the Council delayed considering this under the statutory children’s complaints process. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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Hertfordshire County Council (25 005 357)
Statement Closed after initial enquiries Charging 10-Aug-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s adult social care. There is not enough evidence of fault by the Council to justify us investigating.
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London Borough of Haringey (25 007 977)
Statement Not upheld Allocations 10-Aug-2026
Summary: Miss X complained the Council has failed to properly consider her family’s circumstances or the evidence provided when assessing her priority on the housing register. We found there is no evidence of fault in the way the Council determined Miss X’s priority on the housing register. It took account of the relevant evidence and followed the appropriate procedure.
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Reading Borough Council (26 012 932)
Statement Closed after initial enquiries Other 10-Aug-2026
Summary: We will not investigate X’s complaint that a social worker has failed to respond to his emails. This is because any injustice to X is not significant enough to justify our further involvement.
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Worcestershire County Council (26 012 934)
Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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London Borough of Lambeth (26 013 004)
Statement Closed after initial enquiries Parking and other penalties 10-Aug-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking contravention. It would be reasonable to expect the complainant to have used the statutory representations and appeals procedure.
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Hampshire County Council (26 013 049)
Statement Closed after initial enquiries Highway repair and maintenance 10-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s motor vehicle. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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Bournemouth, Christchurch and Poole Council (26 013 051)
Statement Closed after initial enquiries Other 10-Aug-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s driveway. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent. It is therefore reasonable to expect them to use their legal remedy.
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North Yorkshire Council (26 013 068)
Statement Closed after initial enquiries Refuse and recycling 10-Aug-2026
Summary: We will not investigate this complaint about the Council’s decision to restrict access for certain classes of motor vehicle to its waste recycling centres. It is unlikely we would find fault in the Council’s actions, and we cannot achieve the outcome Mr X is looking for.
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Teignbridge District Council (26 013 080)
Statement Closed after initial enquiries Council tax 10-Aug-2026
Summary: We will not investigate this complaint about a historical council tax liability dispute because there is a right of appeal to the Valuation Tribunal.