Decision search
Your search has 47005 results
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Nottingham City Council (23 019 432)
Statement Closed after initial enquiries Parking and other penalties 18-Mar-2024
Summary: We cannot investigate Miss X’s complaint about the Council’s handling of a penalty charge notice. This is because the injustice Miss X claims stems from the penalty charge notice itself and she has used her right of appeal against it to the Traffic Penalty Tribunal.
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Suffolk County Council (23 019 579)
Statement Closed after initial enquiries Other 18-Mar-2024
Summary: We will not investigate Miss X’s complaint about a Children Act complaints’ procedure process. There is not enough direct personal injustice to warrant an investigation.
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Derbyshire County Council (23 020 417)
Statement Closed after initial enquiries Domiciliary care 18-Mar-2024
Summary: We will not investigate Mrs X’s complaint about damage to her property. This is because we cannot determine liability for damages. It would be reasonable for Mrs X to make her claim to the Council, and then refer it to the small claims court if she remains dissatisfied.
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Serenity Integrated Care Limited (23 015 109)
Statement Closed after initial enquiries Domiciliary care 18-Mar-2024
Summary: We will not investigate Mrs B’s complaint about care she received in 2022. This is because the Care Provider has apologised and cancelled the charges. We are satisfied the injustice caused has been remedied by the Care Provider. There is no ongoing injustice to Mrs B warranting an ombudsman investigation.
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London Borough of Hounslow (23 016 106)
Statement Closed after initial enquiries Other 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s homelessness decisions. It is reasonable to expect Miss X to have used her review and court appeal rights.
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Transport for London (23 016 670)
Statement Closed after initial enquiries Other 18-Mar-2024
Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his applications for its vehicle scrappage schemes. This is because the decisions comply with the eligibility criteria for the schemes and there is not enough evidence of fault to warrant further investigation.
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Surrey County Council (23 016 290)
Statement Upheld Other 18-Mar-2024
Summary: We will not investigate Ms X’s complaint about children services’ actions. We have upheld Ms X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure.
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London Borough of Tower Hamlets (23 016 750)
Statement Closed after initial enquiries Special educational needs 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s failure to make educational provision for the complainant’s daughter. This is because the complaint has been upheld and investigation would not lead to a different outcome.
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Forest of Dean District Council (23 017 487)
Statement Closed after initial enquiries Antisocial behaviour 18-Mar-2024
Summary: We will not investigate this complaint the Council has not taken enforcement action against a neighbour. There is not enough evidence of fault in how the Council made its decision to justify our involvement.
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Manchester City Council (23 017 572)
Statement Closed after initial enquiries Other 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s liability for business rates as the courts are better placed to consider such disputes.