Decision search
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Durham County Council (25 027 189)
Statement Closed after initial enquiries Highway repair and maintenance 07-Jul-2026
Summary: We will not investigate this complaint about the condition of a privately owned pavement. Mr X’s complaint is late and there is no good reason to exercise discretion to investigate it now.
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Leeds City Council (25 027 485)
Statement Closed after initial enquiries Homelessness 07-Jul-2026
Summary: We will not investigate this complaint about the suitability of accommodation previously offered to Miss X and her current temporary accommodation. Further investigation would not lead to a different outcome, and Miss X has the right to request a review of the suitability of her current temporary accommodation.
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Surrey County Council (25 027 583)
Statement Closed after initial enquiries Special educational needs 07-Jul-2026
Summary: We cannot investigate this complaint about the Council’s failure to commission an occupational therapy assessment for her son. This is because Ms X has appealed against its decision not to issue an Education, Health and Care Plan and we cannot separate out the issues or fill any gaps in the remedy provided by the Tribunal.
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Cambridgeshire County Council (25 013 248)
Statement Upheld Special educational needs 07-Jul-2026
Summary: We found fault with the Council delaying outside the statutory timescales in production of Miss X’s child’s Education, Health and Care Plan by just under one year and five months. The Council’s fault was in part caused by a delay in getting Educational Psychologist advice. The Council’s fault caused a delay to the delivery of Miss X’s child’s Education, Health and Care Plan provision and caused Miss X distress and frustration. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Westminster City Council (25 014 061)
Statement Not upheld Homelessness 07-Jul-2026
Summary: Mr X complained the Council wrongly closed his homelessness application and failed to provide accommodation when he was sleeping rough. We find no fault in the way the Council decided to close his application and therefore we cannot question the outcome
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Surrey County Council (25 015 115)
Statement Upheld Special educational needs 07-Jul-2026
Summary: Miss X complained the Council failed to fulfil the findings from the Special Educational Tribunal. She says that some educational provision has only been provided after a delay, while the Council has not provided other provision at all. The failure to do so has impacted her child and whole family by causing them avoidable and unnecessary distress. We found the Council at fault. It failed to provide all the provision set out by the tribunal and the Educational Health and Care plan. We found the Council should apologise and make payment to remedy the injustice experienced.
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Oxfordshire County Council (25 008 208)
Statement Upheld Assessment and care plan 07-Jul-2026
Summary: There was a delay in completing a support plan following assessment and increasing the funding as a result. There was also some confusion over activities allowed for Mr X under Direct Payments. The Council backdated some payments to the time of the assessment and has sought to complete a further review but so far without success.
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Wokingham Borough Council (25 008 248)
Statement Upheld Other 07-Jul-2026
Summary: We will not investigate this complaint about delays in the Council administering the statutory children’s complaint procedure. The Council has agreed a suitable remedy for the injustice caused to Mr X. Further investigation by us would therefore not be proportionate.
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Westminster City Council (25 008 898)
Statement Upheld Assessment and care plan 07-Jul-2026
Summary: Ms B complained that the Council failed to properly consider her request for a social care assessment, inform her of its decision or provide a befriending service. We found the Council did properly consider her request for an assessment but failed to notify Miss B in writing of the decision and the reasons for it. It has also delayed in finding a befriending service for her. The Council has agreed to apologise, and make a symbolic payment.
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Telford & Wrekin Council (25 008 993)
Statement Upheld Safeguarding 07-Jul-2026
Summary: Mrs Y complained the Council placed her brother, Mr X, in unsuitable accommodation after he left hospital and did not provide proper care and support. She says this distressed him and caused medical problems. The Council was at fault. It delayed an accommodation referral, failed to deliver support and did not respond properly to complaints. The Council has agreed to apologise.