Decision search
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Cumberland Council (25 017 872)
Statement Closed after initial enquiries Council tax 04-Nov-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review. And, it is reasonable for Mrs B to put in an appeal to the Valuation Tribunal against the Council’s decision to apply this premium to her property.
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Statement Upheld Enforcement 03-Nov-2025
Summary: We found fault on Mr Y’s complaint about the way the Council dealt with his reports of a neighbouring business site breaching planning regulations. It could not provide copies of correspondence with the site. Nor did it show what it was doing for eight months in 2024. It failed to keep him updated at key stages. The Council agreed to send him a written apology, pay £150 for the injustice caused, remind relevant officers of the need to properly keep records, and to keep reporters updated at key moments of their investigation. It will ensure cases are progressed without delay, keep Mr Y updated about action on his reports, and review why there was a delay. There was no fault with its response to his reports of a statutory nuisance. It continues to consider its planning enforcement options.
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London Borough of Tower Hamlets (24 018 996)
Statement Upheld Allocations 03-Nov-2025
Summary: Miss X complained about how the Council dealt with her brother’s (Mr X) housing register and homelessness applications. We found fault with its handling of both matters. The Council agreed to apologise to Mr X, reconsider its decision not to backdate his housing register application and make him a payment in recognition of the injustice caused to him. It also agreed to check its records to see if Mr X would have been the first placed bidder on any suitable properties offered by the Council between January 2024 and August 2025, when Mr X’s bidding number was activated.
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Cheshire East Council (24 019 215)
Statement Upheld Special educational needs 03-Nov-2025
Summary: Miss X complained about annual review delays and a failure to put alternative provision in place for her child Y when they stopped attending school in April 2024. The Council delayed ensuring Y had alternative provision in place between June and October 2024 and it issued an amended Education, Health and Care (EHC) Plan without holding a fresh annual review or issuing a decision letter. The Council agreed to make a payment to Miss X to acknowledge the distress and uncertainty caused. I cannot consider Y’s education and provision after October 2024 because Miss X has appealed to the SEND tribunal.
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Statement Upheld Planning applications 03-Nov-2025
Summary: We found some delay by the Council on Mrs Y’s complaint about its handling of her outline planning application. There was no outstanding injustice to her from the delay.
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South Gloucestershire Council (24 020 149)
Statement Upheld Special educational needs 03-Nov-2025
Summary: Mrs X complained the Council failed to follow the correct process for issuing her child’s Education, Health and Care Plan and failed to provide access to suitable, full-time education when her child was unable to attend school. We find the Council at fault for a delay in issuing the final Education, Health and Care Plan. This caused uncertainty and frustration for Mrs X. The Council has agreed to apologise and make a financial payment to remedy the injustice caused.
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Bristol City Council (24 020 301)
Statement Upheld Domiciliary care 03-Nov-2025
Summary: The care provider gave a satisfactory standard of care to Mr A although there were some disagreements with Mrs X, his representative. The care provider responded to complaints about individual carers as they arose and that has remedied any injustice.
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Salford City Council (24 021 328)
Statement Upheld Residential care 03-Nov-2025
Summary: Mrs X complains on behalf of Mr Y the Council failed to advise of issues with Mr Y’s placement with a care provider. Mrs X complains the Council did not advise that Mr Y would not be allowed to return to his care provider’s property following being admitted to hospital. Mrs X also says the Council failed to ensure a member of staff was with Mr Y when he was admitted to hospital. Mrs X says this caused the family distress. We have found fault in the care providers actions in failing to advise the Council of issues with Mr Y’s behaviour and terminating his placement without notice. The Council has agreed to apologise to Mrs X and complete a service improvement.
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Cheshire East Council (24 022 523)
Statement Not upheld Planning applications 03-Nov-2025
Summary: Mr and Mrs X complained the Council failed to notify them of planning applications and amended plans at a neighbouring property and failed to properly consider the impact on their residential amenity. The Council did carry out the correct notifications and considered the impact on Mr and Mrs X’s residential amenity before approving the applications.
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London Borough of Tower Hamlets (24 022 713)
Statement Closed after initial enquiries Special educational needs 03-Nov-2025
Summary: Mrs X complained about the Council’s failure to secure her child’s Education, Health and Care Plan provision and failure to provide alternative educational provision following their exclusion from school. I ended this investigation because Mrs X started Judicial Review proceedings against the Council about the same issues.