Recent reports in this category are shown below:
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Royal Borough of Greenwich (25 013 415)
Statement Upheld Parking and other penalties 28-Jul-2026
Summary: There was fault by the Council. The construction of a dropped kerb took longer than the timescale advised to the homeowner. No notice was given of the work starting and Mr X was not told the dropped kerb would be smaller than the Council approved until the work was underway. An apology, payment and review of procedures remedies the injustice caused by the delay and changes to the work.
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North Northamptonshire Council (25 019 478)
Statement Upheld Highway repair and maintenance 28-Jul-2026
Summary: We have upheld Miss X’s complaint because the Council delayed in cutting back overhanging vegetation on a path near her home. The Council has agreed to write to apologise and make a symbolic payment to recognise her frustration at not being able to access the community.
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London Borough of Southwark (25 030 100)
Statement Closed after initial enquiries Public transport 28-Jul-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of, and decision to refuse, his application for a Disabled Person’s Freedom Pass. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to determine a claim for damage to Miss X’s vehicle caused by a highway defect. It is reasonable for her to pursue a remedy for negligence in the civil courts.
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Royal Borough of Greenwich (26 010 571)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about a highway repair issue. This is because the Council has resolved the substantive issue and any remaining injustice is not significant enough to warrant investigation.
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Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s response to Mr X’s reports of a dangerous tree and obstructions. This is because the complaint is late and there are no good reasons to exercise discretion to investigate it now.
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Portsmouth City Council (26 003 754)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate Mr X's complaint about the Council's decision not to remove a parking bay and its consideration of its Equality Act duties. This is because further investigation is unlikely to find evidence of fault in the Councils actions.
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Bracknell Forest Council (26 004 647)
Statement Closed after initial enquiries Traffic management 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s requests for restrictions for access to his road by heavy goods vehicles. This is because there is not enough evidence of fault by the Council and it is unlikely we could add to its response to Mr X’s complaint.
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Lancashire County Council (26 005 064)
Statement Closed after initial enquiries Highway repair and maintenance 28-Jul-2026
Summary: We will not investigate this complaint about the Council’s failure to properly maintain the drains and gullies on his road. This is because Mr X has made a claim against the Council at court and if there are any drains which still remain blocked it would be reasonable for him to apply to the court for an Order requiring it to carry out repairs.
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Basildon Borough Council (26 007 129)
Statement Closed after initial enquiries Other 28-Jul-2026
Summary: We will not investigate Mrs X’s complaint about the Council removing her vehicle from a public highway. This is because it is unlikely we would find fault with the Council, the injustice is not significant enough to warrant an investigation and subsequently, we cannot achieve the outcome she wants.