Transport for London (24 000 594)

Statement Closed after initial enquiries Traffic management 11-Jun-2024

Summary: We will not investigate this complaint that Transport for London asked the complainant to provide evidence to show that his vehicle was compliant with the Ultra Low Emission Zone scheme. This is because there is insufficient evidence of fault.

Manchester City Council (24 001 704)

Statement Closed after initial enquiries Traffic management 11-Jun-2024

Summary: We will not investigate Mr X’s complaint that the Council failed to hold direct consultations with residents of a road before it made its decision to put filters/roadblocks on the road. This is because there is insufficient evidence of fault.

Buckinghamshire Council (24 003 513)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate Mrs B’s complaint that her car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mrs B to pursue her compensation claim at court.

Manchester City Council (24 000 314)

Statement Closed after initial enquiries Traffic management 11-Jun-2024

Summary: We will not investigate Ms X’s complaint the Council failed to complete a proper consultation process before it decided to put filters/roadblocks on a road. This is because there is insufficient evidence of fault.

Birmingham City Council (23 015 394)

Statement Upheld Parking and other penalties 11-Jun-2024

Summary: Mrs B complained about how the Council dealt with PCNs issued to her. The Council and its agent were not clear in how it would deal with information Mrs B sent it saying that she was vulnerable. The Council did not deal with Mrs B’s complaint to it properly. These shortcomings caused Mrs B distress and uncertainty. The Council has decided not to recover the unpaid balance. I have recommended it takes further action to remedy this complaint.

Cheshire East Council (23 005 171)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate Ms X’s complaint about the Council’s maintenance of a road near where she lives. There is not enough evidence of fault by the Council to justify investigation. Even if there was fault, the matters complained of do not cause Ms X such significant personal injustice to warrant investigation. It would be reasonable for her to pursue any finding on whether the road meets legally acceptable standards through the court.

Kent County Council (23 019 753)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate this complaint about damage allegedly caused to Mr X’s vehicle by a pothole. The courts are best placed to consider the matter, and it is reasonable for Mr X to use this alternative route to seek remedies for his complaint.

West Northamptonshire Council (23 020 074)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his concerns relating to a pipe which runs under this property. This is because we cannot determine the Council’s responsibility for the pipe or its liability for any damage and its delay in issuing its final decision not to carry out remedial works did not cause Mr X significant injustice.

London Borough of Southwark (24 000 671)

Statement Closed after initial enquiries Highway repair and maintenance 10-Jun-2024

Summary: We will not investigate this complaint about the Council’s maintenance of an amenity tree in the public highway. There is insufficient evidence of fault which would warrant an investigation.

Kent County Council (24 001 070)

Statement Closed after initial enquiries Traffic management 10-Jun-2024

Summary: We will not investigate this complaint about the Council’s proposal to introduce a new pedestrian crossing on Mr X’s road. There is insufficient evidence of fault and an investigation would not lead to a different outcome.