Transport for London (24 021 232)

Report Upheld Other 09-Oct-2025

Summary: We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.

Devon County Council (25 012 143)

Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025

Summary: We will not investigate this complaint that a civil enforcement officer gave incorrect advice as it is unlikely we will find fault causing an injustice to the complainant and we cannot achieve the outcome he seeks.

Essex County Council (25 013 215)

Statement Closed after initial enquiries Parking and other penalties 30-Sep-2025

Summary: We will not investigate Mr B’s complaint about Penalty Charge Notices he received for alleged moving traffic contraventions. This is because it was reasonable for Mr B to put in formal representations, and if needed, appeal to the Traffic Penalty Tribunal.

Leicestershire County Council (25 000 169)

Statement Closed after initial enquiries Traffic management 30-Sep-2025

Summary: We will not investigate Mrs X’s complaint about traffic calming measures. This is because the complaint is late.

Kent County Council (25 007 200)

Statement Closed after initial enquiries Traffic management 30-Sep-2025

Summary: We will not investigate this complaint about traffic management. This is because further investigation would not lead to a different outcome and the injustice claimed by Mr X is not significant enough to warrant our involvement.

London Borough of Haringey (25 005 409)

Statement Upheld Parking and other penalties 30-Sep-2025

Summary: We will not investigate this complaint about the Council introducing double yellow lines near the complainant’s home. There is insufficient evidence of fault in the way the Council originally decided to implement the lines, and it has taken satisfactory to address the issues raised in the subsequent complaint.

Merseyside Passenger Transport Authority & Exec (25 005 834)

Statement Closed after initial enquiries Public transport 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Authority telling him he is not entitled to a concessionary travel pass. This is because there is not enough evidence of fault.

London Borough of Hammersmith & Fulham (25 008 762)

Statement Closed after initial enquiries Highway repair and maintenance 29-Sep-2025

Summary: We will not investigate this complaint about the Council not repairing a streetlight on his road. This is because the matter has not caused Mr X significant injustice and it is unlikely investigation would achieve any worthwhile outcome for Mr X.

Wiltshire Council (25 005 470)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint from 2023 about the safety of a pedestrian refuge island. This is because the complaint is late and there are no good reasons for us to exercise discretion.

Cornwall Council (25 012 994)

Statement Closed after initial enquiries Parking and other penalties 28-Sep-2025

Summary: We will not investigate Mr C’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr C to put in an appeal to the Traffic Penalty Tribunal.