Oxfordshire County Council (25 006 084)

Statement Not upheld Parking and other penalties 13-Jan-2026

Summary: The Council was not at fault for how it handled Ms X’s debt from a Penalty Charge Notice.

London Borough of Redbridge (25 010 664)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to extend his dedicated dropped kerb to create a shared footway crossing with his neighbour in 2022. The complaint lies outside our jurisdiction because it is late and there are no good reasons to exercise discretion to consider it now.

Surrey County Council (25 011 480)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate Ms X’s complaint the Council made a false accusation against her and then did not handle her complaint properly. This is because any injustice is not significant enough to justify our involvement.

London Borough of Newham (25 012 176)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Ms Z’s complaint about the Council’s issuing of multiple Penalty Charge Notices and how it handled her complaint. The Council has cancelled and refunded most of the charges, so there is insufficient outstanding injustice to justify investigating these. There is not enough evidence of fault to justify investigating Ms Z’s outstanding concerns. It is not a good use of public resources to investigate complaints about complaint procedures alone.

Luton Borough Council (25 013 172)

Statement Upheld Parking and other penalties 13-Jan-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice because we are satisfied with the actions already taken by the Council.

Transport for London (25 013 245)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled penalty charge notices. This is because Mr X has used his right of appeal to London Tribunals. Therefore his complaint is outside of our jurisdiction.

Oxford City Council (25 013 325)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about an Excess Charge Notice. This is because there is insufficient evidence of fault to warrant an investigation.

Somerset Council (25 013 456)

Statement Closed after initial enquiries Highway repair and maintenance 13-Jan-2026

Summary: We will not investigate this complaint about highway repair and maintenance. The complainant has not suffered a significant injustice because of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.

Bolton Metropolitan Borough Council (25 017 869)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mrs X’s complaint about parking outside her property, because there is not enough evidence of fault or significant injustice to warrant our involvement.

Surrey County Council (25 022 925)

Statement Closed after initial enquiries Parking and other penalties 13-Jan-2026

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged parking contravention. This is because it was reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.