Norwich City Council (25 007 597)

Statement Upheld Parking and other penalties 07-Apr-2026

Summary: We will not investigate this complaint about parking penalty charge notices (PCNs). This is because the Council has adequately put matters right and we would be unlikely to achieve significantly more.

Lancashire County Council (25 016 201)

Statement Closed after initial enquiries Street furniture and lighting 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s response to flags appearing in public spaces. Any injustice is not significant enough to warrant us investigating and we could not achieve what Ms X wants.

Southend-on-Sea City Council (25 017 459)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. The Council’s actions did not cause Mr X significant enough injustice to justify us investigating and there is not enough evidence of fault in its escalation of the case and action to recover payment.

Birmingham City Council (25 019 656)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We cannot investigate this complaint about the Council’s signage for a bus gate. This is because the impact of the issue on Miss X relates to the issue of a penalty charge notice, and her challenge to the notice, and Miss X has used her right of appeal to the Traffic Penalty Tribunal. There is no evidence of fault in the Council’s handling of the case after Miss X’s appeal.

Transport for London (25 020 230)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is no worthwhile outcome achievable by our investigation and further investigation would not lead to a different outcome.

London Borough of Redbridge (25 020 562)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s enforcement of a parking penalty charge notice. This is because the Council has reoffered payment of the charge at the discounted rate, which is the outcome the complainant sought.

London Borough of Havering (25 028 888)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of two penalty charge notices. This is because there is not enough evidence of fault and the Council has taken suitable steps to remedy the injustice Mr X claims. It is therefore unlikely we could achieve anything more for Mr X.

London Borough of Havering (25 029 213)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s representations against a penalty charge notice. This is because there is not enough evidence of fault by the Council.

Wiltshire Council (25 029 494)

Statement Closed after initial enquiries Street furniture and lighting 07-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council damaging his property when it installed a streetlight nearby. This is because there is another body better placed to consider such matters and subsequently, we cannot achieve the outcome Mr X wants.

London Borough of Havering (25 029 563)

Statement Closed after initial enquiries Parking and other penalties 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s issue and escalation of a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to take the process back to an earlier stage. There is also insufficient evidence of fault b y the Council to warrant investigation.