Birmingham City Council (23 003 556)

Statement Upheld Parking and other penalties 24-Oct-2023

Summary: Ms X complained the Council installed an unsuitable dropped kerb which is not fit for purpose and does not reflect the information on its website. Ms X said she cannot safely park her car on the drive without mounting the kerb, this has caused her distress. The Council failed to follow its own guidance and has not installed the same style of dropped kerb as the others on Ms X’s road. The Council agreed to consider the suitability of the dropped kerb and whether changes are needed.

Shropshire Council (22 006 586)

Statement Not upheld Highway repair and maintenance 24-Oct-2023

Summary: The Council was not at fault for how it dealt with Dr B’s reports of surface water flooding affecting his property. It considered the problem in line with its procedure, responded to Dr B’s concerns and fully explained its decision. As there were no procedural errors which undermined the Council’s decision-making, we cannot question the outcome.

London Borough of Waltham Forest (22 013 636)

Statement Upheld Parking and other penalties 24-Oct-2023

Summary: We will not investigate Mr X’s complaint about the actions of an enforcement agency. This is because a suitable remedy has been offered and an investigation would not lead to a different outcome.

London Borough of Brent (23 004 566)

Statement Upheld Parking and other penalties 24-Oct-2023

Summary: Ms X complained the Council stopped her parking near her home and told her the area is a car free development. Ms X said this affected her family’s health and caused distress. There was fault in the way the Council did not enforce its agreement to stop any parking within the development. This fault did not cause an injustice to Ms X.

Kent County Council (23 008 688)

Statement Closed after initial enquiries Other 24-Oct-2023

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s dropped kerb application. This is because the Council has now offered to reassess the application and carry out a site inspection and an investigation would be unlikely to lead to a significantly different outcome.

Devon County Council (23 008 922)

Statement Closed after initial enquiries Other 24-Oct-2023

Summary: We will not investigate this complaint about the Council’s refusal to cut back weed growth on a boundary with private property. It is reasonable for Mrs X to make a civil claim against the Council for any damage or injury caused by growth onto her land.

Kent County Council (23 010 117)

Statement Closed after initial enquiries Highway repair and maintenance 24-Oct-2023

Summary: We will not investigate this complaint about highway maintenance repair because the courts and insurers are better placed to consider the complaint.

Birmingham City Council (23 010 118)

Statement Closed after initial enquiries Parking and other penalties 24-Oct-2023

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the Traffic Penalty Tribunal.

Trafford Council (23 008 777)

Statement Closed after initial enquiries Parking and other penalties 23-Oct-2023

Summary: We will not investigate Miss X’s complaint about the Council’s decision her property is not eligible for a resident parking permit. This is because there is no sign of fault in the Council’s decision.

Leicestershire County Council (23 009 581)

Statement Closed after initial enquiries Other 23-Oct-2023

Summary: We will not investigate this complaint about the Council’s consideration of the dropped kerb Mr X wishes to install at his property. This is because an investigation is unlikely to find evidence of fault by the Council sufficient to warrant an investigation.