London Borough of Havering (24 016 295)

Statement Upheld Parking and other penalties 22-Apr-2025

Summary: Miss X complained the Council took six weeks to respond to her request to pay a Penalty Charge Notice (PCN) in instalments. Miss X says this meant she did not have the opportunity to pay the PCN at the discounted rate and it then issued the charge certificate further increasing the penalty by £65. The Council was not at fault for charging Miss X the full amount of the PCN as this was in line with its payment arrangement policy. The Council was at fault for issuing the charge certificate further increasing the fine before it responded to Miss X’s instalment request. This has caused distress, frustration and financial uncertainty. The Council has agreed to apologise and deduct the £65 from what is owed.

Somerset Council (24 017 594)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate this complaint about a parking permit scheme. This is because investigation would not achieve a different outcome.

East Riding of Yorkshire Council (24 020 304)

Statement Closed after initial enquiries Traffic management 22-Apr-2025

Summary: We will not investigate this complaint about a road closure as it is unlikely we will find fault by the Council.

London Borough of Barnet (24 020 506)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate this complaint about a Controlled Parking Zone because the complaint is late without good reason. Even if we investigated we would be unlikely to find the Council at fault because there is no evidence its actions are flawed in the way the complainant believes, and it would be reasonable for residents to appeal against Penalty Charge Notices they may receive for parking in the area.

Westminster City Council (24 021 075)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate this complaint about damage Mrs X says the Council caused to her vehicle. The matter is best dealt with as an insurance claim, ultimately through the courts if necessary.

Birmingham City Council (24 021 134)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s actions in relation to a Penalty Charge Notice. Mr X used his right to refer the matter to the Traffic Enforcement Centre. It is not a good use of public resources to investigate the peripheral matters, including the Council’s complaint-handling.

Devon County Council (24 021 352)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s use of false or misleading photographic evidence as part of the penalty charge notice appeals process. This is because it is reasonable to challenge a penalty charge notice with the Traffic Penalty Tribunal and any vehicle owner may raise their concerns about the validity of the Council’s evidence with the Adjudicator. We have no jurisdiction to investigate complaints about the evidence provided by the Council to the Tribunal.

Transport for London (24 022 792)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint about Transport for London’s handling of her challenge to a penalty charge notice. This is because it would be reasonable for Mrs X to await the authority’s decision on her challenge and, if necessary, appeal to London Tribunals.

London Borough of Hackney (25 000 564)

Statement Closed after initial enquiries Parking and other penalties 22-Apr-2025

Summary: We cannot investigate this complaint about a moving traffic penalty charge notice. As the matter has been considered by a tribunal, it is no longer within our legal remit.

Tameside Metropolitan Borough Council (24 020 254)

Statement Closed after initial enquiries Parking and other penalties 21-Apr-2025

Summary: We will not investigate this complaint about parking problems and penalty charge notices. This is because there is insufficient evidence of fault by the Council, the complainant could have used her appeal rights, and we cannot achieve the outcome the complainant would like.