Cheshire West & Chester Council (25 029 022)

Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2026

Summary: We will not investigate this complaint about a highway maintenance claim because the court is better placed to deal with her complaint and it is reasonable to expect her to go to court about the issue.

Transport for London (26 003 975)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about Transport for London’s failure to acknowledge or respond to his complaint about its handling of a penalty charge notice. This is because the issues he raised with Transport for London fall outside our jurisdiction and it would not be a good use of our resources to investigate its handling of his complaint in isolation.

Buckinghamshire Council (26 005 170)

Statement Closed after initial enquiries Other 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s delay in processing an insurance claim for damage to a vehicle caused by a highway defect. There is insufficient evidence of delay and we cannot determine claims for damage or personal injury. Only insurers or the courts can determine liability for the tort of negligence.

South Tyneside Metropolitan Borough Council (26 005 576)

Statement Closed after initial enquiries Traffic management 09-Jun-2026

Summary: We will not investigate this complaint about the Council’s provision of a vehicle crossing which Mr X paid for but which he is not satisfied with. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Havering (25 014 273)

Statement Upheld Parking and other penalties 09-Jun-2026

Summary: There was fault by the Council, because of an administrative error by its contractor in pursuing a debt from the complainant, arising from a penalty charge notice, and because it did not properly deal with his complaint about this. The Council has agreed to apologise, and offer a financial remedy, for the anxiety and time and trouble it caused him.

London Borough of Hounslow (25 022 932)

Statement Closed after initial enquiries Public transport 09-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her application for a disabled person’s freedom pass. There is not enough evidence of fault by the Council to warrant our involvement.

Surrey County Council (25 022 187)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026

Summary: We will not investigate this complaint about the Council issuing a parking penalty. This is because Mrs X can appeal to the Traffic Enforcement Centre and it is reasonable for her to do so.

Epping Forest District Council (25 024 290)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about dual designated blue badge and electric vehicle bays at a parking facility in the Council’s area because there is insufficient evidence of fault. We will not investigate the Council’s complaint handling because the tests in our Assessment Code are not met.

City of London (25 030 034)

Statement Upheld Parking and other penalties 08-Jun-2026

Summary: We will not investigate this complaint that the Council issued a charge certificate in error as there is insufficient remaining injustice caused to the complainant to justify our further involvement.

London Borough of Barnet (26 004 920)

Statement Closed after initial enquiries Parking and other penalties 08-Jun-2026

Summary: We cannot investigate Mr X’s complaint about a Penalty Charge Notice. This is because Mr X has already made representations to the Traffic Enforcement Centre.