Recent reports in this category are shown below:
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Transport for London (24 021 232)
Report Upheld Other 09-Oct-2025
Summary: We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.
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Surrey County Council (24 019 955)
Statement Upheld Highway repair and maintenance 23-Sep-2025
Summary: Mr X complained the Council failed to act to address flooding on a road he uses daily. We found evidence of delay by the Council and that it did not clearly communicate with Mr X. The Council agreed to apologise to Mr X and write to him explaining what action it will take to resolve the flooding.
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Statement Closed after initial enquiries Parking and other penalties 23-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision not to refund the cost of Miss X’s parking permit. The Council’s terms and conditions clearly state annual parking permits are non-refundable under any circumstances. There is not enough evidence of fault in the Council’s handling to justify our involvement.
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Transport for London (25 007 416)
Statement Closed after initial enquiries Traffic management 23-Sep-2025
Summary: We will not investigate this complaint about Transport for London’s monitoring of traffic patterns following a road re-design. This is because we are unlikely to achieve an outcome which would warrant an investigation.
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Liverpool City Council (25 007 431)
Statement Closed after initial enquiries Parking and other penalties 23-Sep-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because there is not enough evidence of fault by the Council and it would have been reasonable for Mrs X to have made representations to the Council and appealed to the Traffic Penalty Tribunal.
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Birmingham City Council (25 005 752)
Statement Closed after initial enquiries Parking and other penalties 23-Sep-2025
Summary: We will not investigate this complaint about A Penalty Charge Notice (PCN). The Council has accepted Mr X’s representations and transferred the liability to the hirer of the vehicle. As the issue has been resolved, further investigation would not achieve anything further.
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Suffolk County Council (25 012 414)
Statement Closed after initial enquiries Highway repair and maintenance 23-Sep-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole which he had reported to the Council. This is because it is reasonable for Mr B to pursue his compensation claim at court.
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London Borough of Hounslow (25 007 722)
Statement Closed after initial enquiries Parking and other penalties 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to respond to Mrs X’s representations against a penalty charge notice. This is because it would be reasonable for Mrs X to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.
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Kent County Council (25 007 794)
Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to make changes to the public highway to give Miss X safer access to a nearby village. This is because there is not enough evidence of fault by the Council or to show its actions caused Miss X significant injustice.
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Statement Closed after initial enquiries Other 22-Sep-2025
Summary: We will not investigate this complaint about damage caused to Miss X’s windscreen as it does not represent a level of injustice sufficient to warrant our further involvement.