London Borough of Barnet (24 021 796)

Statement Upheld Other 14-Oct-2025

Summary: Dr X complained the Council has wrongly charged him to replace 10 paving slabs outside his house. We find the Council was at fault for how it made the decision to charge Dr X for 10 slabs. This fault caused Dr X frustration and upset. The Council has agreed to apologise to Dr X and review its decision.

Suffolk County Council (25 002 207)

Statement Closed after initial enquiries Other 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s comments on a planning application because they did not affect the outcome or cause the complainant significant injustice.

West Northamptonshire Council (25 003 349)

Statement Closed after initial enquiries Rights of way 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of obstructive parking in her road. There is insufficient evidence of fault and we could not achieve what she wants. If Ms X considers the Council’s position to be unlawful, this is better considered by a court.

West Northamptonshire Council (25 005 694)

Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2025

Summary: We will not investigate this complaint about highway maintenance, particularly blocked gullies. The complainant has not suffered a significant injustice as a result of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.

London Borough of Tower Hamlets (25 006 480)

Statement Closed after initial enquiries Traffic management 14-Oct-2025

Summary: We will not investigate this complaint about allocation of parking bays. Any injustice is not significant enough to justify our involvement.

Coventry City Council (25 007 737)

Statement Closed after initial enquiries Parking and other penalties 14-Oct-2025

Summary: We cannot investigate this complaint about the enforcement of a Penalty Charge Notice because it is reasonable to expect Mrs Y to pursue the matter through the Traffic Enforcement Centre and the Traffic Penalty Tribunal, and as she has already applied to the Traffic Enforcement Centre, we cannot investigate her complaint.

London Borough of Merton (25 013 488)

Statement Closed after initial enquiries Parking and other penalties 14-Oct-2025

Summary: We will not investigate this complaint that the Council is issuing parking penalty charge notices unfairly as any motorist impacted by this has the right to appeal to an independent tribunal.

Bristol City Council (25 004 959)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate this complaint about the Council failing to resolve highway disrepair issues, failing to reply to an email, and failing to respond to the complainant’s Stage 2 complaint. It is reasonable to expect the complainant to use the alternative court remedy which is available, and he has not been caused a significant injustice by the Council’s failure to respond to an email.

Three Rivers District Council (25 007 132)

Statement Closed after initial enquiries Parking and other penalties 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a Penalty Charge Notice. This is because it would be reasonable for him to apply to the Traffic Enforcement Centre to take the process back to an earlier stage.

Somerset Council (25 007 758)

Statement Closed after initial enquiries Parking and other penalties 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice because he could have appealed to the Traffic Penalty Tribunal.