London Borough of Haringey (24 020 955)

Statement Upheld Parking and other penalties 03-Feb-2026

Summary: Mr X complained the Council and its enforcement agents charged him fees they should not have done when his vehicle was removed due to unpaid Penalty Charge Notices. We found fault because Mr X paid two enforcement fees when he should only have been charged for this once. This caused Mr X avoidable distress and frustration. To remedy this injustice, the Council will apologise, refund the fee and issue a reminder to relevant staff and its third-party enforcement agents.

Leeds City Council (25 012 081)

Statement Closed after initial enquiries Highway repair and maintenance 03-Feb-2026

Summary: We will not investigate Mrs B’s complaint about the Council’s delay deciding her compensation claim. This is because an investigation is unlikely to add to the Council’s own investigation or achieve a meaningful outcome.

Thurrock Council (25 014 410)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about the conduct of enforcement agents recovering parking penalties on its behalf. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Barking & Dagenham (25 014 851)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and then the London Tribunals.

London Borough of Lambeth (25 015 685)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice payment because it is reasonable to expect Mr Y to approach the Traffic Enforcement Centre and the London Tribunals about the matter.

London Borough of Wandsworth (25 022 672)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X had the right to appeal against it to the independent tribunal. We will not investigate the Council’s administration of its permit system as it is unlikely we will find fault by it in this regard.

Transport for London (25 024 828)

Statement Closed after initial enquiries Highway repair and maintenance 03-Feb-2026

Summary: We will not investigate Ms B’s complaint that she broke her ankle after tripping on a faulty pavement which the Authority had failed to repair. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Authority to court.

London Borough of Barking & Dagenham (25 025 333)

Statement Closed after initial enquiries Parking and other penalties 03-Feb-2026

Summary: We will not investigate this complaint about a parking penalty charge notice as it is reasonable to expect Mr X to have appealed against it to the independent tribunal. How the Council has dealt with other motorists does not directly cause Mr X a personal injustice and so we will not investigate this aspect of the complaint.

Leeds City Council (25 004 599)

Statement Upheld Traffic management 02-Feb-2026

Summary: There was no fault in the way the Council approved a Traffic Regulation Order to implement parking restrictions in Ms X’s street. There was poor communication and complaint handling which caused avoidable frustration and time and trouble complaining. The Council will apologise and make a symbolic payment.

North Somerset Council (25 012 752)

Statement Closed after initial enquiries Highway repair and maintenance 02-Feb-2026

Summary: We will not investigate Mrs X complaint about disrepair to a road. It is reasonable for Mrs X to pursue this matter at court.