Transport for London (24 021 232)

Report Upheld Other 09-Oct-2025

Summary: We have found Transport for London’s (TfL) operation of its vehicle scrappage schemes failed to: be open, accountable and transparent about its process for handling applications to these schemes; and follow a proper process for making, and publicising, changes to the schemes’ terms and conditions and their operation. This has caused uncertainty and misled the public about the way it administers and determines applications to these schemes.

Wokingham Borough Council (25 005 739)

Statement Closed after initial enquiries Traffic management 07-Oct-2025

Summary: We will not investigate this complaint that the Council is ignoring residents’ concerns about a new road layout. There is insufficient evidence of fault, and we cannot achieve the outcome the complainant is seeking.

London Borough of Hillingdon (25 007 260)

Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025

Summary: We will not investigate this complaint about the issue of a fixed penalty notice. This is because the courts are better placed to decide if the fixed penalty notice is valid and Mr X may therefore wait for the Council to prosecute him and present his defence against it at court.

Transport for London (25 007 847)

Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025

Summary: We will not investigate Mr X’s complaint about Transport for London’s handling of his representations against a penalty charge notice. This is because Transport for London has cancelled the penalty charge notice and refunded Mr X’s payment and it is unlikely we could achieve anything more for him.

London Borough of Newham (25 008 241)

Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025

Summary: We will not investigate this complaint about Penalty Charge Notices because it is reasonable to expect Mr Y to appeal to the Traffic Enforcement Centre and the London Tribunals.

London Borough of Islington (25 015 373)

Statement Closed after initial enquiries Parking and other penalties 07-Oct-2025

Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice he received for an alleged moving traffic contravention. This is because it is too early to consider the issue Mr B complains about.

Wokingham Borough Council (25 015 448)

Statement Closed after initial enquiries Street furniture and lighting 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to provide appropriate signage on a road diversion. This is because any injustice Mr X experienced is not sufficient to warrant an investigation.

Leicester City Council (25 007 258)

Statement Closed after initial enquiries Parking and other penalties 06-Oct-2025

Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. This is because it would have been reasonable for him to have used his right of appeal.

London Borough of Hammersmith & Fulham (25 007 441)

Statement Closed after initial enquiries Parking and other penalties 06-Oct-2025

Summary: We will not investigate this complaint about parking permit prices because there is not enough evidence of fault to justify investigating.

Calderdale Metropolitan Borough Council (25 015 053)

Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.