West Sussex County Council (25 010 850)

Statement Upheld Highway repair and maintenance 28-Apr-2026

Summary: Mr X complained the Council failed to take action in response to his reports of noise and vibration from a speed bump outside his house. We found fault by the Council in not carrying out an agreed action but consider an apology and site visit provide a suitable remedy.

Transport for London (25 012 443)

Statement Upheld Public transport 28-Apr-2026

Summary: Miss X complained Transport for London (TfL) failed to properly respond to repeated incidents where bus drivers did not safely assist her as a wheelchair user. There is fault in the Authority’s complaint handling. The Authority has agreed actions to remedy the injustice caused.

London Borough of Lambeth (25 016 219)

Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026

Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It would have been reasonable to expect the complainant to appeal to London Tribunals.

London Borough of Lewisham (25 017 325)

Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s proposal of a Controlled Parking Zone on Mr X’s street. There is not enough evidence of fault to warrant an investigation.

Leicester City Council (25 017 413)

Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision she is not eligible for a resident parking permit. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Hampshire County Council (25 021 435)

Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about management of repairs to a local road. This is because it is reasonable to expect Mr X to go to court, and the court is better placed to consider the matter.

London Borough of Hackney (25 019 091)

Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s response to reports of parking contraventions. This is because; there is not enough evidence of fault to justify investigating, and we could not add to any previous investigation, therefore further investigation would not lead to a different outcome.

Kent County Council (25 019 740)

Statement Closed after initial enquiries Traffic management 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about increased HGV use on the road outside his home. This is because there is not enough evidence of fault by the Council to justify our involvement.

London Borough of Tower Hamlets (25 021 922)

Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026

Summary: We will not investigate Mr X’s complaint about the Council’s recovery of a penalty charge notice. It was reasonable for him to use his right of appeal, or apply to the Traffic Enforcement Centre again, if he believed there were flaws in the Council’s second recovery action.

West Sussex County Council (25 023 723)

Statement Closed after initial enquiries Parking and other penalties 28-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to refuse Mrs X’s application for a dropped Kerb. This is because there is not enough evidence of fault to warrant our involvement.