Transport and highways

Recent reports in this category are shown below:

  • London Borough of Merton (18 010 732)

    Report Upheld Other 02-Jul-2020

    Summary: Ms J complains about the actions of 'Merton Enforcement Agents', an enforcement service operated by the Council that acts for it and the London Borough of Sutton Council. The agents collected three debts from Ms J on behalf of the two Boroughs. Ms J complains:she could not contact an enforcement agent employed by the Council; the Council did not help when she asked for time to pay her debts; the agent discussed her debt improperly with her brother and unreasonably put pressure on him to pay her debt; the agent twice wrongly seized Ms J's car which she says was essential to her employment as a 'tool of the trade'; and failed to issue her the correct notices when it seized her car.

  • Cherwell District Council (18 013 736)

    Report Upheld Parking and other penalties 23-Aug-2019

    Summary: Mrs X complained APCOA, the operator working on behalf of the Council, unfairly issued her a parking ticket, and about the way APCOA handled the case. In considering the complaint we have identified APCOA is enforcing parking tickets using the wrong legislation and therefore the wrong process.

  • London Borough of Wandsworth (18 001 442)

    Report Upheld Parking and other penalties 12-Jun-2019

    Summary: Mr X complains the Council failed to make reasonable adjustments when he tried to apply for a residents parking permit. Mr X was not able to obtain a permit and as a result he received penalty charge notices (PCNs) for parking contraventions.

  • London Borough of Lambeth (17 019 196)

    Report Upheld Parking and other penalties 12-Jun-2019

    Summary: Mr X complains the Council failed to make reasonable adjustments when he tried to challenge a penalty charge notice (PCN) it issued to him for a parking contravention. Mr X says he was not able to challenge the PCN as a result of this. Mr X says the Council sent enforcement agents to his home to recover the money he owed. He says he asked the enforcement agents to make reasonable adjustments but they refused and he had to pay a significant amount of money to prevent his car from being taken away.

  • Stockport Metropolitan Borough council (18 011 086)

    Report Upheld Parking and other penalties 19-Mar-2019

    Summary: Mr X complains the Council's website said residents on a Town Centre road could apply for a parking permit. He bought a flat on the road believing he would qualify for a parking permit. The Council then refused him a permit.

  • Halton Borough Council (18 004 872)

    Report Upheld Parking and other penalties 17-Dec-2018

    Summary: Mr B complains the Council refused to refund sums paid in respect of two Penalty Charge Notices issued for failure to pay toll charges at the Mersey Gateway Bridge, despite a finding by the Traffic Penalty Tribunal (TPT) that the making of the relevant charging order was procedurally flawed.

  • Kent County Council (17 004 169)

    Report Upheld Parking and other penalties 26-Nov-2018

    Summary: Mr X complains about the Council's decision to issue him with a Parking Charge Notice, causing him to incur costs.

  • London Borough of Brent (12 014 714)

    Report Upheld Other 12-Sep-2013

    Summary: Complaint from a man that the Highways Department failed to accept the independent decision of a planning inspector and did not consider his application properly.

  • London Borough of Redbridge (12 005 084)

    Report Upheld Parking and other penalties 12-Mar-2013

    Summary: Redbridge Council was asked to review the way its bailiffs operate, following an investigation by the Local Government Ombudsman.

  • Transport for London (11 019 816)

    Report Upheld Other 28-Jan-2013

    Summary: Transport for London (TfL) sent inaccurate information to van owners about compliance with changes to London's Low Emission Zone , and this led them to replace their vans needlessly