London Borough of Hammersmith & Fulham (25 000 083)

Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025

Summary: We will not investigate this complaint about the introduction of parking charges. Any injustice is not significant enough to justify our involvement.

Hampshire County Council (25 000 469)

Statement Closed after initial enquiries Traffic management 08-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to put in highway safety measures near his property, and how it dealt with his complaint. There is not enough evidence of fault in the Council’s highways decision-making process to warrant an investigation. We do not investigate councils’ complaint‑handling where we are not investigating the core issues giving rise to the complaint.

Thanet District Council (25 000 761)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Mrs X’s complaint that the Council should return her mooring fees for not providing a safe environment for her boat. There is not enough evidence of fault to justify an investigation.

Surrey County Council (25 001 333)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to residents placing logs on Council land, and how it dealt with her communications and complaint. There is insufficient significant personal injustice to Ms X caused by the matters complained of to warrant us investigating. We do not investigate councils’ communications and complaint-handling where we are not investigating the core issue giving rise to the complaint.

Wirral Metropolitan Borough Council (25 001 555)

Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025

Summary: We will not investigate this complaint about parking because there is insufficient evidence of fault by the Council.

Sunderland City Council (25 002 332)

Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025

Summary: We will not investigate this complaint about a dropped kerb because any injustice is not significant enough to justify investigation.

Wakefield City Council (25 003 837)

Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after she was injured when she tripped on a protruding paving flag. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Basingstoke & Deane Borough Council (25 006 205)

Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025

Summary: We will not investigate this complaint about a refund of parking charges as there is insufficient injustice arising from it to justify our further involvement.

Telford & Wrekin Council (24 019 613)

Statement Closed after initial enquiries Other 07-Jul-2025

Summary: We will not investigate this complaint about poor performance on accessibility issues in the Council’s area. Nor in the way the Council considered the complaint. We consider that further investigation will not lead to a different outcome. Also we do not consider the complainant has suffered a significant personal injustice because of the complaints procedure alone to justify an investigation into this point.

London Borough of Haringey (24 023 115)

Statement Closed after initial enquiries Parking and other penalties 07-Jul-2025

Summary: We will not investigate Mrs X’s complaint about matters relating to the Council’s care at home parking permits. This is because the matter complained about has not caused Mrs X any significant personal injustice which is serious enough to warrant an investigation.