London Borough of Merton (25 008 446)

Statement Upheld Other 08-Sep-2026

Summary: Mr X complained the Council did not properly consult residents and give them the chance to object to a new Cycle Hire Only on-street parking bay opposite his home. We did not find fault in the Council’s consultation. However, the Council was at fault for its lack of positive, timely action addressing nuisance and obstruction caused by e-bike operators. The Council agreed to provide Mr X a symbolic financial remedy for the distress this caused.

Manchester City Council (26 003 495)

Statement Closed after initial enquiries Parking and other penalties 08-Sep-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of enforcement action because there is not enough evidence of fault to justify our involvement.

Folkestone & Hythe District Council (26 005 527)

Statement Closed after initial enquiries Traffic management 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision not to extend a controlled parking zone. This is because further investigation is unlikely to find evidence of fault in the way the Council reached its decision.

Charnwood Borough Council (26 010 579)

Statement Upheld Highway repair and maintenance 08-Sep-2026

Summary: We will not investigate this complaint about drainage repair and maintenance because we are satisfied with the actions the council has agreed to take.

London Borough of Bexley (26 015 009)

Statement Closed after initial enquiries Parking and other penalties 08-Sep-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice for an alleged parking or traffic contravention. It would be reasonable to have expected the complainant to have used the statutory representations and appeals procedure.

Bath and North East Somerset Council (26 015 034)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a complaint about a Clean Air Zone charge. This is because we have decided any injustice is not significant enough to justify our involvement and it is not a good use of resources to investigate complaint handling in isolation.

London Borough of Ealing (26 015 103)

Statement Closed after initial enquiries Parking and other penalties 08-Sep-2026

Summary: We will not investigate this complaint about the enforcement of a Penalty Charge Notice. It is reasonable to expect the complainant to apply to the Traffic Enforcement Centre to seek to regain their appeal rights, and then to appeal to a tribunal.

Derbyshire County Council (26 015 174)

Statement Closed after initial enquiries Highway repair and maintenance 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s delay in consideration of a claim for damages. This is because the main complaint relates to whether the Council is liable for causing that damage. Mr X has an alternative legal remedy available, to pursue a claim of negligence through the courts. Only a court can decide whether the Council was liable and so it is reasonable to expect Mr X to use their legal remedy.

London Borough of Waltham Forest (26 015 777)

Statement Closed after initial enquiries Traffic management 08-Sep-2026

Summary: We will not investigate Mr B’s complaint about the Council not taking action when access to his property is blocked by parked cars. This is because there is not enough evidence of fault to justify an investigation.

Trafford Council (26 004 033)

Statement Closed after initial enquiries Highway adoption 07-Sep-2026

Summary: We will not investigate this complaint about a dropped kerb because there is not enough evidence of fault to justify investigation and any injustice is not significant enough to justify our involvement.