Leeds City Council (25 010 448)

Statement Upheld Other 31-May-2026

Summary: Miss X complained about the Council’s failure to follow the right process when introducing new double yellow lines in her area. She also complained about the Council’s failings when responding to her complaint. We found fault with the Council’s consultation process and complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise to Miss X, arrange a site visit and present a report to the Chief Officer for Highways and Transportation. The Council has also agreed to tell us how it will improve its complaint handling.

London Borough of Barnet (25 024 109)

Statement Closed after initial enquiries Highway repair and maintenance 26-May-2026

Summary: We will not investigate this complaint about highway repair because the court is better placed to consider the complaint, and it is reasonable to expect Mr Y to use his right to go to court about the matter.

London Borough of Hillingdon (25 025 094)

Statement Closed after initial enquiries Parking and other penalties 26-May-2026

Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating and any injustice is not significant enough to justify our involvement.

Portsmouth City Council (25 025 118)

Statement Closed after initial enquiries Street furniture and lighting 26-May-2026

Summary: We will not investigate Mr X’s complaint about unauthorised flag displays in his neighbourhood. There is not enough evidence of fault by the Council to warrant an investigation.

Transport for London (25 026 380)

Statement Closed after initial enquiries Parking and other penalties 26-May-2026

Summary: We cannot investigate this complaint about a Penalty Charge Notice. This is because Miss X used her right to apply to the Traffic Enforcement Centre. This places the matter outside our jurisdiction.

London Borough of Camden (25 031 230)

Statement Upheld Parking and other penalties 26-May-2026

Summary: We will not investigate this complaint about the Council issuing penalty charge notices wrongly. The Council has agreed to put matters right.

London Borough of Newham (25 031 858)

Statement Closed after initial enquiries Parking and other penalties 26-May-2026

Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. It would be reasonable to expect Mr X to have used the statutory representations and appeals procedure.

North East Lincolnshire Council (25 021 928)

Statement Closed after initial enquiries Traffic management 26-May-2026

Summary: We will not investigate this complaint about the Council’s implementation of parking restrictions. This is because there is not significant enough personal injustice to justify investigation.

London Borough of Harrow (26 002 570)

Statement Closed after initial enquiries Parking and other penalties 26-May-2026

Summary: We will not investigate Mr X’s complaint about the Council’s works on his vehicle crossover and the Council’s tree causing further damage to his property and surrounding area. This is because there is another body better placed to consider his concerns and the outcome he wants.

London Borough of Barking & Dagenham (26 003 624)

Statement Closed after initial enquiries Parking and other penalties 26-May-2026

Summary: We will not investigate this complaint about the rate of a penalty charge notice Mr X had to pay as the Council has indicated it is to reconsider Mr X’s case. I am satisfied with those actions.