Transport for London (23 019 849)

Statement Closed after initial enquiries Traffic management 20-Aug-2024

Summary: We will not investigate this complaint about potential discrimination by Transport for London for allegedly prioritising digital payment methods which the complainant says are not accessible to all service users. This is because the evidence suggests that problems the complainant has experienced using alternative methods are irregular in frequency as opposed to being extensive. We do not consider there is sufficient evidence of the complainant having been caused a significant enough injustice to warrant an investigation.

Buckinghamshire Council (24 000 349)

Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2024

Summary: We will not investigate Mr X’s complaint about the Council not fixing a road defect next to his property for several years, and closing his report about the defect. Events before April 2023 are late and there are no good reasons to investigate them. There is not enough evidence of Council fault, nor enough significant personal injustice to Mr X to warrant us investigating. We also cannot achieve the complaint outcome he seeks. It would be reasonable for Mr X to pursue at court any finding on whether the Council’s highway meets legal standards. It would also be reasonable for him to pursue any claim of property damage he considers has been caused by the Council with its insurers and the courts.

City of York Council (24 004 497)

Statement Upheld Highway repair and maintenance 20-Aug-2024

Summary: We will not investigate this complaint about an overgrown path because the problem has been resolved.

London Borough of Lambeth (24 005 355)

Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024

Summary: We will not investigate Miss X’s complaint about penalty charge notices issued to her contractor. This is because we could not say the issue of the penalty charge notices caused Miss X injustice as she was not liable for them. The proper way to challenge the penalty charge notices was through the statutory appeals process and the right of appeal applied to the contractor as the registered keeper of the vehicle, not Miss X.

Dorset Council (24 002 987)

Statement Closed after initial enquiries Other 20-Aug-2024

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to reinstate a wooden post next to a footpath. This is because the matter does not cause Mr X significant injustice.

London Borough of Southwark (24 005 843)

Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024

Summary: We will not investigate this complaint about penalty charge notices being incorrectly issued as there is insufficient remaining injustice caused to the complainant to warrant our further involvement.

North Yorkshire Council (24 006 331)

Statement Closed after initial enquiries Street furniture and lighting 20-Aug-2024

Summary: We will not investigate X’s complaint about an error on a street sign in the Council’s area or the Council’s poor communication about the matter. The Council apologised for its poor communication and replaced the street sign. Therefore, an investigation by the Ombudsman is unlikely to achieve any additional outcome.

Braintree District Council (23 018 493)

Statement Closed after initial enquiries Traffic management 19-Aug-2024

Summary: We will not investigate this complaint about the suspension of disabled parking bays in a town centre on market days. The claimed injustice does not directly flow from the alleged fault by the District Council.

London Borough of Haringey (24 005 175)

Statement Upheld Parking and other penalties 19-Aug-2024

Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. This is because the Council has cancelled the penalty charge notices and it would have been reasonable for Mr X to appeal against them to London Tribunals.

Herefordshire Council (24 003 876)

Statement Closed after initial enquiries Highway repair and maintenance 19-Aug-2024

Summary: We will not investigate this complaint stating the Council has failed to consider the Public Sector Equality Duty and Equality Act when it reviewed and reissued its Highway Maintenance Plan. We have not seen enough evidence of fault in the Council’s actions. Also, we cannot decide whether the Council has breached the Equality Act, therefore it is reasonable to expect Mr X to raise the matter in court.