Recent statements in this category are shown below:

  • London Borough of Havering (19 000 464)

    Statement Not upheld Other 14-Aug-2019

    Summary: Mr X complained about the extension work the Council carried out on the dropped kerb in front of his property. The Council was not at fault in the way it completed the dropped kerb extension work Mr X requested.

  • London Borough of Hammersmith & Fulham (19 002 029)

    Statement Not upheld Other 13-Aug-2019

    Summary: Mr B complains a Council officer threatened him. He says the Council has not complied with his request for information or progressed his complaint to stage two. The Ombudsman will discontinue this investigation as the substantive matters are outside our jurisdiction.

  • Staffordshire County Council (18 018 106)

    Statement Upheld Other 29-Jul-2019

    Summary: The Council failed to respond in a timely and effective manner to Mr X's letters about a grass verge near his home. The Council's significant delays and poor responses caused avoidable frustration and put Mr X to unnecessary time and trouble. To put this right, the Council agreed to apologise to Mr X, pay him £250 and agree how to deal with the grass verge. The Council also agreed to review how its Highways Department handles correspondence from residents.

  • Warrington Council (18 018 064)

    Statement Not upheld Other 23-Jul-2019

    Summary: Mr B complained about the way the Council dealt with a complaint about an incident with an officer outside his property. We consider the Council investigated the matter properly and took appropriate action.

  • Royal Borough of Greenwich (18 016 764)

    Statement Upheld Other 12-Jul-2019

    Summary: Mrs B complains that the Council failed to properly deal with her vehicle when it moved her car and that it didn't respond to her request for information. The Council was at fault because Mrs B was unable to find her car and it took too long to confirm it had moved it. Mrs B had to make an insurance claim and didn't know what had happened to her car. The Council has agreed to review its processes, pay Mrs B £100 for the distress of being unable to find her car and also pay her £100 for the time and trouble taken to make her complaint.

  • London Borough of Bexley (18 018 477)

    Statement Not upheld Other 24-Jun-2019

    Summary: The Council was not at fault for its refusal of Mr B's application for a dropped kerb. It assessed the space needed for the roots of a tree in front of Mr B's property, and decided there would not be enough space available for the flat area of the kerb. This decision was in line with its policy.

  • Nottinghamshire County Council (18 015 268)

    Statement Not upheld Other 19-Jun-2019

    Summary: Mr S complains that his neighbour across the road parks opposite his driveway and makes it difficult for him to enter and exit. He considers that the Council should install double yellow lines to stop his neighbour parking there. The Ombudsman has found no fault in the Council's decision not to install double yellow lines because it does not consider that the circumstances warrant this.

  • Northumberland Council (18 017 013)

    Statement Not upheld Other 12-Jun-2019

    Summary: Mr X complains about the Council's decision not to assess the placing of a warning road sign at a T-junction on his road. The Ombudsman does not find fault with the Council's actions.

  • Wolverhampton City Council (18 014 618)

    Statement Not upheld Other 10-Jun-2019

    Summary: Mr X complains the Council is wrong to have decided it should not grit his road and so will not remove snow during icy conditions. He has particular concerns given the number of disabled or vulnerably people living nearby. The Ombudsman found no evidence of fault in the Council's approach. Mr X disagrees with decisions the Council was entitled to make but that is not evidence of fault.

  • Devon County Council (18 013 996)

    Statement Not upheld Other 10-Jun-2019

    Summary: Mrs X complains the Council did not properly assess the speed limits in her hamlet nor her request to reduce them. There is no fault in the actions of the Council, and we do not uphold Mrs X's complaint.