Transport for London (24 010 623)

Statement Not upheld Other 11-Mar-2025

Summary: Mr X complained about Transport for London’s decision to place a temporary toilet for bus drivers outside his home and a delay in moving the toilet to a permanent location. Transport for London was not at fault. It had permission to install the toilet and there is no evidence of a delay in its efforts to move the toilet to a permanent location.

Devon County Council (24 017 475)

Statement Closed after initial enquiries Other 11-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s failure to maintain a retaining wall. This is because it is unlikely we could achieve any worthwhile outcome for her.

London Borough of Haringey (24 018 149)

Statement Closed after initial enquiries Other 11-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to a report of water discharge on a footpath. There is no significant injustice and no worthwhile outcome achievable by us investigating.

London Borough of Newham (24 016 455)

Statement Upheld Other 10-Mar-2025

Summary: We will not investigate this complaint about the Council’s delays in handling events on a Penalty Charge Notice. This is because the Council has agreed to an appropriate remedy for the injustice caused. We are satisfied with the actions the Council proposes to take, and it is unlikely an investigation would achieve anything further.

Bedford Borough Council (24 018 458)

Statement Closed after initial enquiries Other 07-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to remove the yellow lines on his road in 2015. The complaint lies outside our jurisdiction because it is late and I see no good reasons to exercise discretion to consider it now.

Transport for London (24 017 221)

Statement Closed after initial enquiries Other 06-Mar-2025

Summary: We will not investigate this complaint about the actions of an advisor working for the Authority. This complaint is late and there are not sufficient good reasons why it could not have been made sooner.

Tamar Bridge & Torpoint Ferry Joint Committee (24 016 880)

Statement Closed after initial enquiries Other 03-Mar-2025

Summary: We will not investigate this complaint about charges for a lost car toll tag. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate.

Sheffield City Council (24 014 489)

Statement Closed after initial enquiries Other 28-Feb-2025

Summary: We will not investigate this complaint about the Council’s decision not to investigate the source of water flooding on the highway outside the complainant’s house. We have not seen enough evidence of fault in the Councils actions. The water originates from private property. The Council is not responsible for carrying out investigation works on private property and we cannot require it to carry out such an investigation.

Transport for London (24 015 784)

Statement Closed after initial enquiries Other 28-Feb-2025

Summary: We will not investigate this complaint about an overcharge for a journey with Transport for London. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The amount of any overcharge (£2.80) is too small to warrant us investigating. We will not investigate to remedy lost time, cost or inconvenience as that was a matter of the complainant’s own choosing.

Hertfordshire County Council (24 014 264)

Statement Closed after initial enquiries Other 27-Feb-2025

Summary: We will not investigate this complaint about the service provided by the Council when agreeing highways works as much of the complaint is made late and there are not good reasons to investigate now. In respect of the remainder of the complaint, we cannot achieve the outcome the complainant seeks.