Recent statements in this category are shown below:
Statement Not upheld Other 23-Feb-2021
Summary: Mr X complained the Council charged him an added fee to pay for parking using his bank card. He said this was an unlawful surcharge. The Ombudsman has discontinued his investigation. This is because it is unlikely we would find fault, the injustice to Mr X is not significant, and we cannot achieve the outcome Mr X wants.
Statement Not upheld Other 19-Feb-2021
Summary: Mr X complained about the Council's decision to refuse his request for H-bar or keep clear markings on the road in front of his driveway. The Ombudsman found no fault in the Council's decision making. It was entitled reach the decision it made.
Statement Upheld Other 16-Feb-2021
Summary: We will not investigate this complaint about a delay the complainant was having in getting a refund for a dropped kerb application. This is because the Council has paid the refund.
Statement Upheld Other 02-Feb-2021
Summary: Ms X complains the Council has wrongly taken highways enforcement action against her. On the evidence seen, the Council took enforcement action it agrees it should not have done. Ms X has suffered distress and had to pay to have a fence moved as well as to challenge the Council's enforcement action. The Council has offered to pay Mrs X £10,000 in respect of her financial costs, distress, harm, time and trouble, and personal outrage. This is an appropriate remedy.
Statement Not upheld Other 29-Jan-2021
Summary: Mrs D complains about the Council's decision to refuse her application for a dropped kerb. Our view is we should discontinue our investigation, to allow the Council the chance to provide a response to Mrs D's complaint.
Statement Not upheld Other 11-Jan-2021
Summary: There is no evidence of fault by the Council when installing a disabled parking bay, which reduced the length of a H bar across the complainant's dropped kerb. There was no requirement by the Council to consult neighbours and officers are of the opinion, after looking at the site again, that Mr X's drive is still accessible.
Statement Upheld Other 08-Jan-2021
Summary: Mr F complains the Council has not dealt with his application for a dropped kerb fairly. The Council delayed responding to Mr F's application, but this did not cause him a significant injustice as his application could not have been approved. The Council has already apologised for the delay. That is a suitable remedy.
Statement Not upheld Other 04-Jan-2021
Summary: Mr X complains the Council has unreasonably revoked the permission it gave him to build a crossover to his property . The Council has accepted it was at fault as it failed to realise the land was needed to provide parking to comply with its planning permission for a nearby development. The Council proposes to submit a revised planning application to allow Mr X's crossover to remain. So we have discontinued our investigation to allow the Council an opportunity to resolve Mr X's complaint.
Statement Not upheld Other 16-Dec-2020
Summary: Mrs D complains about the way the Council dealt with construction of a pavement outside her home. There was no fault.
Statement Upheld Other 15-Dec-2020
Summary: Mr X complained that the Council's contractors wrongly removed and impounded two untaxed cars he had parked in residents' parking bays on a private housing estate. We found the Council and its contractors gave Mr X incorrect information when he first made enquiries but it was not fault to remove the cars. The Council's contractors have since returned the cars to Mr X and written off all the fees and charges. The Council has apologised to Mr X for giving him wrong information.