Transport for London (24 017 635)

Statement Closed after initial enquiries Other 12-Apr-2025

Summary: We will not investigate Mrs X’s complaint about Transport for London’s refusal of her application for its car scrappage scheme. This is because there is not enough evidence of fault affecting the decision.

West Sussex County Council (24 018 907)

Statement Closed after initial enquiries Other 08-Apr-2025

Summary: We will not investigate this complaint about highway drainage because we are satisfied with the actions the Council proposes to take and further investigation would not lead to a different outcome.

London Borough of Barnet (24 020 907)

Statement Closed after initial enquiries Other 06-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint about an insecure structure. This is because there is no worthwhile outcome achievable by us investigating.

West Sussex County Council (24 021 487)

Statement Closed after initial enquiries Other 03-Apr-2025

Summary: We will not investigate this complaint about a pothole damage claim as this is a matter for the courts.

Durham County Council (24 020 357)

Statement Closed after initial enquiries Other 01-Apr-2025

Summary: We will not investigate this complaint the Council are liable for the costs of damage caused to an unattended motor vehicle. This is because the courts are better suited to decide liability for damaged property and it would be reasonable for Miss X to pursue any claim through the Council’s insurers or the courts if necessary.

London Borough of Enfield (24 023 063)

Statement Closed after initial enquiries Other 31-Mar-2025

Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.

Bolsover District Council (24 019 770)

Statement Closed after initial enquiries Other 28-Mar-2025

Summary: We will not investigate Mr X’s complaint about a payment he made which he said was unaccounted for in an automatic payment machine. We would not be able to reach a conclusion about what had happened and therefore there is no worthwhile outcome we could achieve.

West Sussex County Council (24 020 127)

Statement Closed after initial enquiries Other 28-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to install an electrical supply underneath its footpath. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we would find fault in the Council’s actions and in any case, we cannot achieve the outcome Mr X is seeking.

North Somerset Council (24 018 945)

Statement Closed after initial enquiries Other 26-Mar-2025

Summary: We will not investigate this complaint about a dangerous tree notice and the Council's subsequent communications as it is unlikely we could add to what the Council has already said.

Cumberland Council (24 020 515)

Statement Closed after initial enquiries Other 26-Mar-2025

Summary: We will not investigate this complaint regarding the complainant’s allegation that a Council employee damaged her car. This is because it is reasonable for the complainant to go to court if the Council’s insurers reject her claim.