Thanet District Council (25 000 761)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Mrs X’s complaint that the Council should return her mooring fees for not providing a safe environment for her boat. There is not enough evidence of fault to justify an investigation.

Surrey County Council (25 001 333)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to residents placing logs on Council land, and how it dealt with her communications and complaint. There is insufficient significant personal injustice to Ms X caused by the matters complained of to warrant us investigating. We do not investigate councils’ communications and complaint-handling where we are not investigating the core issue giving rise to the complaint.

Telford & Wrekin Council (24 019 613)

Statement Closed after initial enquiries Other 07-Jul-2025

Summary: We will not investigate this complaint about poor performance on accessibility issues in the Council’s area. Nor in the way the Council considered the complaint. We consider that further investigation will not lead to a different outcome. Also we do not consider the complainant has suffered a significant personal injustice because of the complaints procedure alone to justify an investigation into this point.

West Sussex County Council (25 000 799)

Statement Closed after initial enquiries Other 06-Jul-2025

Summary: We will not investigate this complaint about the Council introducing EV chargers in a residential area without sufficient consultation. There is insufficient evidence of fault which would warrant an investigation.

Greater London Authority (24 023 380)

Statement Closed after initial enquiries Other 02-Jul-2025

Summary: We will not investigate this complaint about the Greater London Authority’s monitoring of expenditure under a grant it awarded Camden Council in 2018. This is because the injustice Ms X claims stems is not the direct result of any actions by the Greater London Authority and we could not therefore say the Authority must provide a remedy for it.

London Borough of Haringey (24 019 189)

Statement Upheld Other 30-Jun-2025

Summary: Miss X complains the Council delayed dealing with a disabled parking bay application, causing avoidable distress. The Council is at fault because it delayed processing the application. Miss X suffered avoidable distress. The Council should apologise and pay Miss X £250.

Hertfordshire County Council (24 022 540)

Statement Closed after initial enquiries Other 16-Jun-2025

Summary: We will not investigate this complaint about the changes made to a dropped kerb. This is because there appears to be insufficient evidence of fault by the Council and we would be unlikely to add to any previous investigation.

Birmingham City Council (24 009 962)

Statement Closed after initial enquiries Other 10-Jun-2025

Summary: We will not investigate this complaint about the Council’s delay in responding to Mr X’s complaint about a road closure. This is because there is not enough evidence of fault by the Council in relation to the closure itself and any fault in the handling of Mr X’s complaint about the matter did not cause significant enough injustice to warrant investigation.

Birmingham City Council (25 000 259)

Statement Closed after initial enquiries Other 09-Jun-2025

Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint, and it is reasonable to expect Mr Y to approach the court if he wants to pursue the matter.

Transport for London (25 001 800)

Statement Closed after initial enquiries Other 08-Jun-2025

Summary: We will not investigate this complaint about data protection because there is another body better placed to consider the complaint and it is reasonable to expect Miss Y to approach the Information Commissioners Office.