North Lincolnshire Council (24 015 749)

Statement Not upheld Other 25-Aug-2025

Summary: Mr B complained that the Council had failed to take action to address safety concerns from heavy goods vehicles using roads near his property. It has also made contradictory statements about the safety of the road. We recognise the situation is not ideal, but we have not found fault with the Council’s actions.

London Borough of Ealing (25 002 644)

Statement Closed after initial enquiries Other 19-Aug-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to take enforcement action against a vehicle without a blue badge which was parked for 12 hours in the disabled parking bay outside his house. There is not enough evidence of fault to justify an investigation.

Royal Borough of Kensington & Chelsea (25 009 257)

Statement Closed after initial enquiries Other 07-Aug-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged because of the Council’s decision to locate a cycle hire area in the wrong location. This is because it is reasonable for Mr B to put in a compensation claim to the Council, and if needed, pursue the claim at court.

London Borough of Camden (24 018 417)

Statement Closed after initial enquiries Other 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about the location of a dockless bike bay and the Council’s actions in relation to this. This is because further investigation would not lead to a different outcome.

Maidstone Borough Council (25 000 603)

Statement Upheld Other 30-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council discriminating against him due to his disability when he tried to appeal a penalty charge notice by failing to make reasonable adjustments. This is because an investigation would not lead to any further worthwhile outcomes as the Council has already provided an appropriate remedy for the fault accepted.

Nottinghamshire County Council (25 003 104)

Statement Closed after initial enquiries Other 30-Jul-2025

Summary: We will not investigate this complaint about a parking issue as it is unlikely we will find fault by the Council.

Transport for London (25 005 386)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about a bus penalty fare as Miss X could have appealed against it.

Walsall Metropolitan Borough Council (25 006 054)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate Mrs X’s complaint that she suffered injuries after tripping while works were taking place on the public highway. This is because it is reasonable for Mrs X to take the matter to court.

King's Lynn & West Norfolk Council (25 003 090)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about the settlement offered by the Council’s insurers for damage to his vehicle caused by one of its contractors. This is because it would be reasonable for Mr X to take the matter to court.

London Borough of Redbridge (25 004 046)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about complaint handling in a highways matter because we cannot achieve the outcome Mr Y is seeking.