Recent statements in this category are shown below:

  • Essex County Council (19 005 725)

    Statement Upheld Other 10-Mar-2020

    Summary: Miss X complained the Council approved and then changed its mind to reject her application for a dropped kerb causing her to spend £5,250 on a contractor for works that could not then be carried out. The Council was at fault for how it handled her application, causing Miss X an injustice. However, its apology and offer to refund her application fee are appropriate remedies. Miss X chose to pay the contractor up front in cash for the work on a non-refundable basis. The Council was entitled to decide the evidence she has provided for this spend is not adequate to permit it to pay her the £5,250 she claims. Its offer to discuss the invoice with the contractor, once Miss X gives it permission is appropriate.

  • Hampshire County Council (19 004 597)

    Statement Not upheld Other 09-Mar-2020

    Summary: Solicitors complained on behalf of Mr X about the way the Council has handled an issue of highway rights. The Ombudsman does not find fault with the Council's main decision-making and it is unlikely investigation of related issues will lead to a different outcome for Mr X.

  • Isle of Wight Council (19 010 348)

    Statement Not upheld Other 21-Feb-2020

    Summary: Mr X complains about the Council's failure to provide accessibility for disabled people within its footway network. The Ombudsman does not find fault with the way the Council considered the accessibility of its footway network.

  • Leeds City Council (19 008 069)

    Statement Upheld Other 17-Feb-2020

    Summary: Mrs X complained about the Council's decision to close the road where she lives. There was no fault in the way the Council introduced a temporary Traffic Regulation Order. There was some fault in the maintenance procedures of the site and in the Council's complaint response.

  • London Borough of Camden (19 016 980)

    Statement Upheld Other 14-Feb-2020

    Summary: The Ombudsman will not investigate Miss X's complaint about an injury she suffered from a fall on the public highway. This is because the Council has made an offer she is happy with. Even if this were not the case, an investigation by the Ombudsman would not be appropriate. This is because we cannot establish liability in personal injury claims.

  • London Borough of Enfield (19 001 612)

    Statement Not upheld Other 13-Feb-2020

    Summary: The Council was not at fault for refusing Mr B's application for a disabled parking space outside his mother's house. It acted in line with its policy and properly considered her individual circumstances, so I cannot question its decision.

  • South Tyneside Metropolitan Borough Council (19 011 601)

    Statement Not upheld Other 13-Feb-2020

    Summary: Mrs X complained about the Council's decision not to install road markings outside her house to prevent parking opposite it. The Council was not at fault.

  • Leeds City Council (19 005 601)

    Statement Upheld Other 05-Feb-2020

    Summary: Mr X complained the Council failed to inform him of the advertising costs associated with his application for a Temporary Traffic Regulation Order. We have found fault and the Council has agreed a remedy.

  • Essex County Council (19 002 082)

    Statement Not upheld Other 31-Jan-2020

    Summary: Mr C says the Council is at fault for the way it handled its role in a development which encroached onto his land. He says it refused to discuss his legitimate concerns with him, acted in a high-handed manner and relied on two different sets of plans when determining where his boundary lay. He says it agreed to pay to legally extinguish any rights the highways authority had over his garden and then reneged. There is insufficient evidence to say whether officers were high-handed or made promises to Mr C.

  • London Borough of Southwark (19 015 645)

    Statement Upheld Other 29-Jan-2020

    Summary: The Ombudsman will not consider Mr P's complaint the Council damaged his car with a bin lorry and did not take responsibility. This is because the Council have provided an appropriate remedy.