Transport for London (25 005 386)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about a bus penalty fare as Miss X could have appealed against it.

Walsall Metropolitan Borough Council (25 006 054)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate Mrs X’s complaint that she suffered injuries after tripping while works were taking place on the public highway. This is because it is reasonable for Mrs X to take the matter to court.

King's Lynn & West Norfolk Council (25 003 090)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about the settlement offered by the Council’s insurers for damage to his vehicle caused by one of its contractors. This is because it would be reasonable for Mr X to take the matter to court.

London Borough of Redbridge (25 004 046)

Statement Closed after initial enquiries Other 23-Jul-2025

Summary: We will not investigate this complaint about complaint handling in a highways matter because we cannot achieve the outcome Mr Y is seeking.

Gateshead Metropolitan Borough Council (25 003 244)

Statement Closed after initial enquiries Other 21-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to decline her application to extend her dropped kerb. This is because there is not enough evidence of fault in how the Council made its decision to justify further investigation.

London Borough of Ealing (25 001 109)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We will not investigate this complaint about the Council’s removal and destruction of an ‘abandoned’ vehicle. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.

Trafford Council (24 023 211)

Statement Closed after initial enquiries Other 09-Jul-2025

Summary: We will not investigate this complaint about the Council's handling of an insurance claim for damage as any Council fault did not cause injustice sufficient to justify our further involvement and the complainant had the right to make a claim in court.

Thanet District Council (25 000 761)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Mrs X’s complaint that the Council should return her mooring fees for not providing a safe environment for her boat. There is not enough evidence of fault to justify an investigation.

Surrey County Council (25 001 333)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to residents placing logs on Council land, and how it dealt with her communications and complaint. There is insufficient significant personal injustice to Ms X caused by the matters complained of to warrant us investigating. We do not investigate councils’ communications and complaint-handling where we are not investigating the core issue giving rise to the complaint.

Telford & Wrekin Council (24 019 613)

Statement Closed after initial enquiries Other 07-Jul-2025

Summary: We will not investigate this complaint about poor performance on accessibility issues in the Council’s area. Nor in the way the Council considered the complaint. We consider that further investigation will not lead to a different outcome. Also we do not consider the complainant has suffered a significant personal injustice because of the complaints procedure alone to justify an investigation into this point.