Durham County Council (24 020 357)

Statement Closed after initial enquiries Other 01-Apr-2025

Summary: We will not investigate this complaint the Council are liable for the costs of damage caused to an unattended motor vehicle. This is because the courts are better suited to decide liability for damaged property and it would be reasonable for Miss X to pursue any claim through the Council’s insurers or the courts if necessary.

London Borough of Enfield (24 023 063)

Statement Closed after initial enquiries Other 31-Mar-2025

Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.

Bolsover District Council (24 019 770)

Statement Closed after initial enquiries Other 28-Mar-2025

Summary: We will not investigate Mr X’s complaint about a payment he made which he said was unaccounted for in an automatic payment machine. We would not be able to reach a conclusion about what had happened and therefore there is no worthwhile outcome we could achieve.

West Sussex County Council (24 020 127)

Statement Closed after initial enquiries Other 28-Mar-2025

Summary: We will not investigate this complaint about the Council’s refusal to allow Mr X to install an electrical supply underneath its footpath. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is unlikely we would find fault in the Council’s actions and in any case, we cannot achieve the outcome Mr X is seeking.

North Somerset Council (24 018 945)

Statement Closed after initial enquiries Other 26-Mar-2025

Summary: We will not investigate this complaint about a dangerous tree notice and the Council's subsequent communications as it is unlikely we could add to what the Council has already said.

Cumberland Council (24 020 515)

Statement Closed after initial enquiries Other 26-Mar-2025

Summary: We will not investigate this complaint regarding the complainant’s allegation that a Council employee damaged her car. This is because it is reasonable for the complainant to go to court if the Council’s insurers reject her claim.

London Borough of Southwark (24 022 380)

Statement Closed after initial enquiries Other 25-Mar-2025

Summary: We will not investigate Mr B’s complaint about the Council’s delay returning a £25 deposit. This is because Mr B has not suffered a serious or significant injustice which would justify our involvement.

London Borough of Barking & Dagenham (24 018 859)

Statement Closed after initial enquiries Other 24-Mar-2025

Summary: We will not investigate this complaint about parking because we are satisfied with the actions an organisation has taken or proposes to take.

Lancashire County Council (24 022 668)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate Mrs B’s complaint that she suffered injuries after tripping on a damaged pavement. This is because it is reasonable for Mrs B to take the Council to court.

Isle of Wight Council (24 021 906)

Statement Closed after initial enquiries Other 20-Mar-2025

Summary: We will not investigate Mr B’s complaint that the Council has wrongly not accepted responsibility for damage to his car. This is because it is reasonable for Mr B to take the Council to court.