Buckinghamshire Council (25 015 801)

Statement Closed after initial enquiries Other 16-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

Transport for London (25 012 518)

Statement Closed after initial enquiries Other 15-Jan-2026

Summary: We will not investigate this complaint about TfL incorrectly charging Ms X for a journey she did not make. This is because an investigation would not provide Ms X with a different outcome.

London Borough of Lewisham (25 013 966)

Statement Closed after initial enquiries Other 15-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a disabled person’s freedom pass. This is because it is reasonable to expect Mr X to use the relevant appeal process as set out in the Council’s response to his complaint.

South Staffordshire District Council (25 023 041)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.

Transport for London (25 011 452)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate this complaint that the authority will not pay Mr X for his scrapped vehicle under its ultra-low emission zone scrappage scheme as it is unlikely we will find fault by the authority.

London Borough of Enfield (25 021 332)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.

Hampshire County Council (24 016 524)

Statement Upheld Other 10-Dec-2025

Summary: Mr X complains the Council has failed to deal with charges for highways works properly. We found the Council at fault because it did not provide transparency about the invoiced costs. Mr X suffered uncertainty. The Council has already taken actions and agreed an appropriate remedy.

London Borough of Haringey (25 010 961)

Statement Upheld Other 10-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his insurance claim, and its subsequent handling of his complaint about the delay. This is because the Council has already apologised to Mr X and explained why there was a delay. Also, it is unlikely an investigation would not achieve any worthwhile outcome for him.

Kent County Council (25 008 896)

Statement Closed after initial enquiries Other 10-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to consultation about a planning application. This is because any injustice Mr X claims stems from the decision to grant planning permission, rather than from the Council’s advice to the local planning authority. The local planning authority, rather than the Council, is responsible for this decision.

London Borough of Enfield (25 015 170)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint that the Council has failed to ensure a public footpath was safe to use, resulting in her suffering injuries. This is because it is reasonable for Mrs X to take the matter to court.