South Staffordshire District Council (25 023 041)

Statement Closed after initial enquiries Other 13-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s response to a safety risk at a Council car park which he has reported. This is because there is not enough evidence of fault to justify an investigation.

Transport for London (25 011 452)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate this complaint that the authority will not pay Mr X for his scrapped vehicle under its ultra-low emission zone scrappage scheme as it is unlikely we will find fault by the authority.

London Borough of Enfield (25 021 332)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his vehicle crossover application. This is because there is not enough evidence of fault to justify an investigation.

Hampshire County Council (24 016 524)

Statement Upheld Other 10-Dec-2025

Summary: Mr X complains the Council has failed to deal with charges for highways works properly. We found the Council at fault because it did not provide transparency about the invoiced costs. Mr X suffered uncertainty. The Council has already taken actions and agreed an appropriate remedy.

London Borough of Haringey (25 010 961)

Statement Upheld Other 10-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in responding to his insurance claim, and its subsequent handling of his complaint about the delay. This is because the Council has already apologised to Mr X and explained why there was a delay. Also, it is unlikely an investigation would not achieve any worthwhile outcome for him.

Kent County Council (25 008 896)

Statement Closed after initial enquiries Other 10-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to consultation about a planning application. This is because any injustice Mr X claims stems from the decision to grant planning permission, rather than from the Council’s advice to the local planning authority. The local planning authority, rather than the Council, is responsible for this decision.

London Borough of Enfield (25 015 170)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Mrs X’s complaint that the Council has failed to ensure a public footpath was safe to use, resulting in her suffering injuries. This is because it is reasonable for Mrs X to take the matter to court.

Darlington Borough Council (25 020 143)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not investigate Ms B’s complaint that her window was damaged when a Council worker was cutting grass. This is because it is reasonable for Ms B to pursue her compensation claim by taking the Council to court.

East Sussex County Council (25 010 237)

Statement Closed after initial enquiries Other 08-Dec-2025

Summary: We will not investigate this complaint about the Council’s response to consultation for a planning application. This is because the Council is not responsible for the decision to grant planning permission or for any injustice which results from this.

North Northamptonshire Council (25 019 745)

Statement Closed after initial enquiries Other 05-Dec-2025

Summary: We will not investigate Mrs B’s complaint about the Council leaving a walkway in an unsafe state. This is because it is unlikely an investigation would add to the Council’s own investigation and it is reasonable for Mrs B to take the Council to court if she seeks compensation.