Transport for London (24 004 469)

Statement Closed after initial enquiries Public transport 30-Jun-2024

Summary: We will not investigate this complaint about an incident Miss X witnessed on a TfL bus. This is because an investigation would be unlikely to result in a different outcome.

Derby City Council (24 002 437)

Statement Closed after initial enquiries Public transport 27-Jun-2024

Summary: We will not investigate this complaint about Mr X’s experience applying to the Council for a concessionary travel pass. This is because an investigation would be unlikely to provide a different outcome.

Central Bedfordshire Council (24 001 459)

Statement Closed after initial enquiries Public transport 26-Jun-2024

Summary: We will use our discretion not to investigate this complaint about bus accessibility for a wheelchair user.

London Travelwatch (24 002 431)

Statement Closed after initial enquiries Public transport 26-Jun-2024

Summary: We will not investigate Mr X’s complaint that London Travelwatch failed to properly deal with his complaints about another body, and about its handling of his case. This is because London Travelwatch’s actions did not cause Mr X significant injustice and investigation would not achieve any worthwhile outcome for Mr X.

London Borough of Croydon (24 003 187)

Statement Closed after initial enquiries Public transport 19-Jun-2024

Summary: We will not investigate this complaint about a delay by the Council in renewing the complainant’s Freedom Pass. This is because there is insufficient evidence of fault causing injustice.

Kent County Council (24 001 985)

Statement Closed after initial enquiries Public transport 18-Jun-2024

Summary: We will not investigate this complaint about a delay by the Council in renewing the complainant’s bus pass. This is because there is insufficient evidence of fault by the Council.

London Borough of Richmond upon Thames (23 021 380)

Statement Closed after initial enquiries Public transport 17-Jun-2024

Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

West Yorkshire Combined Authority (23 014 202)

Statement Upheld Public transport 12-Jun-2024

Summary: Mr X complained the Authority failed to keep a disabled toilet facility at a bus station in a clean and usable condition. We have found fault by the Authority in failing to ensure the facility was kept clean when Mr X used it, causing injustice. The Authority has agreed to apologise, make a payment to reflect the costs Mr X incurred, and the distress caused, and make service improvements.

Transport for London (24 001 966)

Statement Closed after initial enquiries Public transport 05-Jun-2024

Summary: We will not investigate this complaint about Mrs X’s train journey on a TfL line. This is because an investigation would be unlikely to lead to a different outcome.

Transport for London (24 002 195)

Statement Closed after initial enquiries Public transport 04-Jun-2024

Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the issue.