Reading Borough Council (24 010 574)

Statement Closed after initial enquiries Public transport 10-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council did not send him a disability bus pass, causing him to incur costs. The Council has sent a bus pass and agreed to pay Mr X’s costs. There is no worthwhile outcome achievable by our investigation.

Royal Borough of Kingston upon Thames (24 022 061)

Statement Closed after initial enquiries Public transport 03-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to position a bus stop outside his property. This is because the decision did not cause Mr X significant enough injustice to warrant investigation.

Transport for London (24 022 816)

Statement Closed after initial enquiries Public transport 03-Jun-2025

Summary: We will not investigate this complaint about travel disruption claims because any injustice is not significant enough to justify our involvement.

Transport for London (24 021 034)

Statement Upheld Public transport 19-May-2025

Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.

Liverpool City Region Combined Authority (24 022 249)

Statement Closed after initial enquiries Public transport 23-Apr-2025

Summary: We will not investigate this complaint about a travel pass because there is not enough significant injustice to justify investigation.

Transport for London (24 021 036)

Statement Closed after initial enquiries Public transport 14-Apr-2025

Summary: We will not investigate this complaint about problems hiring a bike and the Authority’s decision not to make a refund. This is because there is insufficient evidence fault causing injustice.

Transport for London (24 017 824)

Statement Closed after initial enquiries Public transport 14-Mar-2025

Summary: We will not investigate this complaint about the actions of a member of Transport for London staff. This is because it is unlikely that we could add anything to a previous investigation.

Transport for London (24 013 827)

Statement Closed after initial enquiries Public transport 12-Mar-2025

Summary: We will not investigate Ms X’s complaint about a bus driver’s failure to stop. This is because the issue did not cause Ms X significant enough injustice to warrant investigation.

Transport for London (24 017 785)

Statement Closed after initial enquiries Public transport 10-Mar-2025

Summary: We cannot investigate Mr X’s complaint that he was overcharged by a taxi driver licensed by Transport for London. This is because the complaint does not concern an administrative function of the authority.

Westmorland and Furness Council (24 019 254)

Statement Upheld Public transport 17-Feb-2025

Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.