Recent statements in this category are shown below:
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Transport for London (24 001 966)
Statement Closed after initial enquiries Public transport 05-Jun-2024
Summary: We will not investigate this complaint about Mrs X’s train journey on a TfL line. This is because an investigation would be unlikely to lead to a different outcome.
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Transport for London (24 002 195)
Statement Closed after initial enquiries Public transport 04-Jun-2024
Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the issue.
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Transport for London (23 016 231)
Statement Closed after initial enquiries Public transport 16-May-2024
Summary: We will not investigate this complaint about TfL’s alleged failure to properly heat its buses. This is because an investigation would be unlikely to result in a finding of fault or a worthwhile outcome.
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City of Doncaster Council (23 021 316)
Statement Closed after initial enquiries Public transport 14-May-2024
Summary: We will not investigate this complaint about the Council’s alleged failure to issue bus passes Mr X applied for on behalf of his children. This is because the events complained about took place more than 12 months ago and it would have been reasonable for Mr X to refer them to us sooner.
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Transport for London (23 021 027)
Statement Closed after initial enquiries Public transport 06-May-2024
Summary: We will not investigate this complaint about the Authority’s refusal to provide information about disciplinary action taken against a licensed taxi driver. It is reasonable to expect the complainant to ask the Information Commissioner’s Officer to consider this matter. Also, we do not consider it a good use of public money to consider complaints about the Authority’s complaints procedure alone.
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Transport for London (23 018 610)
Statement Closed after initial enquiries Public transport 02-May-2024
Summary: We will not investigate Miss B’s complaint about Transport for London’s failure to refund her for delayed journeys. This is because there is not enough evidence of significant injustice to warrant investigation.
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Statement Closed after initial enquiries Public transport 16-Apr-2024
Summary: We will not investigate Miss X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.
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Statement Closed after initial enquiries Public transport 16-Apr-2024
Summary: We will not investigate Mr X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.
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Statement Closed after initial enquiries Public transport 16-Apr-2024
Summary: We will not investigate Ms X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.
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Statement Closed after initial enquiries Public transport 16-Apr-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s withdrawal of funding for a local bus service. This is because there is not enough evidence of fault affecting its decision.