Public transport


Recent statements in this category are shown below:

  • Transport for London (17 006 303)

    Statement Not upheld Public transport 08-Nov-2017

    Summary: Transport for London correctly issued a penalty fare for a failure to touch an oyster card onto the card reader at the start of a bus journey.

  • Transport for London (17 009 617)

    Statement Closed after initial enquiries Public transport 06-Nov-2017

    Summary: The Ombudsman will not investigate this complaint arising from Transport for London's prosecution of a third party. Any fault affecting the complainant was that of court bailiffs who are outside the Ombudsman's jurisdiction.

  • Cumbria County Council (17 000 760)

    Statement Not upheld Public transport 03-Nov-2017

    Summary: The Ombudsman should discontinue investigation on the basis there is a planned review of the Windermere ferry ticketing system in December 2017.

  • London Travelwatch (17 005 981)

    Statement Not upheld Public transport 23-Oct-2017

    Summary: There was no fault in the way London Travelwatch dealt with Mr X's complaints about a private rail company.

  • Isle of Wight Council (17 009 178)

    Statement Closed after initial enquiries Public transport 19-Oct-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's new floating bridge as it is unlikely we could achieve anything further for the complainants. The Council is taking steps to address issues with the service and has agreed to an external audit and stakeholder review.

  • Transport for London (17 006 388)

    Statement Closed after initial enquiries Public transport 22-Aug-2017

    Summary: The Ombudsman cannot consider this complaint about a prosecution for irregular use of an oyster card. This is because the case has been considered in court. The Ombudsman cannot investigate any matter that has been considered in court.

  • Transport for London (17 006 344)

    Statement Closed after initial enquiries Public transport 17-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about a bus penalty fare because the complainant could have completed the appeals process.

  • Transport for London (17 006 519)

    Statement Closed after initial enquiries Public transport 08-Aug-2017

    Summary: The Ombudsman will not investigate this complaint about a penalty fare issued by London Underground. There is another body better placed to deal with this matter.

  • Transport for London (17 005 765)

    Statement Closed after initial enquiries Public transport 03-Aug-2017

    Summary: The Ombudsman will not investigate Mr X's complaint he received a court summons in error. The authority has cancelled the summons. We could not add to the Council's investigation or provide Mr X with a different outcome.

  • Transport for Greater Manchester Committee (16 014 184)

    Statement Upheld Public transport 25-Jul-2017

    Summary: Metrolink failed to properly explain why Mr X's reasons for his appeal against a standard fare charge were not sufficient to uphold his appeal. As a result Mr X could not know why his appeal was refused. Metrolink has remedied this injustice as it has now explained why it did not uphold Mr X's appeal.

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