Recent statements in this category are shown below:
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Transport for London (24 017 785)
Statement Closed after initial enquiries Public transport 10-Mar-2025
Summary: We cannot investigate Mr X’s complaint that he was overcharged by a taxi driver licensed by Transport for London. This is because the complaint does not concern an administrative function of the authority.
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Westmorland and Furness Council (24 019 254)
Statement Upheld Public transport 17-Feb-2025
Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.
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London Borough of Hounslow (24 017 065)
Statement Closed after initial enquiries Public transport 06-Feb-2025
Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Public transport 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to remove a bus service. There is not enough evidence of fault, and we cannot achieve the outcome Mrs X is seeking.
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Transport for London (24 001 427)
Statement Upheld Public transport 08-Jan-2025
Summary: We found fault by Transport for London on Miss Y’s complaint about it failing to accept responsibility for the problems she experienced when trying to renew her 60+ London Oyster card. It failed to give her information about alternative methods of payment and delayed sending her a new card. The agreed action remedies the injustice caused.
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Transport for London (24 012 530)
Statement Closed after initial enquiries Public transport 09-Dec-2024
Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the complaint.
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North Yorkshire Council (24 012 664)
Statement Closed after initial enquiries Public transport 04-Dec-2024
Summary: We will not investigate Mr X’s complaint about out of date timetables at bus stops in his local area. There is insufficient evidence of fault or significant injustice to warrant an investigation.
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Transport for London (24 012 736)
Statement Closed after initial enquiries Public transport 04-Dec-2024
Summary: We will not investigate Mr X’s complaint about the accuracy of a translation of a sign. This is because the Rail Ombudsman is better suited to consider the complaint.
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Transport for London (24 010 869)
Statement Closed after initial enquiries Public transport 11-Nov-2024
Summary: We will not investigate this complaint about public transport because the courts are better placed to deal with the complaint.
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Transport for London (24 007 720)
Statement Closed after initial enquiries Public transport 05-Nov-2024
Summary: We will not investigate this complaint about the way Transport for London responded to a complaint about an advert on the underground. This is because there is insufficient evidence of fault by Transport for London and because the complainant could complain to the Advertising Standards Authority.