Greater Manchester Combined Authority (25 007 684)

Statement Closed after initial enquiries Public transport 11-Aug-2025

Summary: We cannot investigate this complaint about a tram penalty fare because the fine was issued by an Authority that does not provide an administrative function on behalf of the Combined Authority.

Derby City Council (25 007 053)

Statement Closed after initial enquiries Public transport 30-Jul-2025

Summary: We will not investigate this complaint that the Council issues travel passes to Ukrainians and discriminates against elderly and disabled residents. This is because there is insufficient evidence of fault by the Council.

Wiltshire Council (24 019 602)

Statement Closed after initial enquiries Public transport 23-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to a companion bus pass. This is because there is insufficient evidence of fault by the Council.

London Borough of Lewisham (25 003 221)

Statement Closed after initial enquiries Public transport 22-Jul-2025

Summary: We will not investigate this complaint about an application for a Freedom Pass. There is no evidence of fault in how the Council made its decision, so we cannot question if the decision was right or wrong.

Transport for London (25 003 598)

Statement Closed after initial enquiries Public transport 14-Jul-2025

Summary: We will not investigate this complaint that the Authority has blocked a device used for paying for transport on the network. This is because there is insufficient evidence of fault causing injustice.

Essex County Council (25 002 452)

Statement Closed after initial enquiries Public transport 13-Jul-2025

Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

Cheshire East Council (25 000 900)

Statement Closed after initial enquiries Public transport 07-Jul-2025

Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigation.

Transport for London (25 003 282)

Statement Closed after initial enquiries Public transport 02-Jul-2025

Summary: We will use our discretion not to investigate this complaint about a Penalty Fare because the complainant appealed to the Independent Appeal Service.

Transport for London (25 002 209)

Statement Closed after initial enquiries Public transport 23-Jun-2025

Summary: We will not investigate this complaint about the Authority’s decision not to refund £14.90 to the complainant. This is because there is insufficient evidence of injustice.

Reading Borough Council (24 010 574)

Statement Closed after initial enquiries Public transport 10-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council did not send him a disability bus pass, causing him to incur costs. The Council has sent a bus pass and agreed to pay Mr X’s costs. There is no worthwhile outcome achievable by our investigation.