London Borough of Redbridge (25 020 981)

Statement Closed after initial enquiries Public transport 17-May-2026

Summary: We will not investigate this complaint about the handling of Mrs Y’s Freedom Pass application because there is insufficient evidence of fault to warrant an investigation by the Ombudsman. Mrs Y has also not suffered significant personal injustice.

Transport for London (25 024 096)

Statement Closed after initial enquiries Public transport 13-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver. This is because the matter complained about did not case Mrs X significant enough injustice to warrant investigation. It is also unlikely investigation would achieve significantly more for Mrs X than the apology Transport for London has already provided.

Transport for London (25 030 139)

Statement Closed after initial enquiries Public transport 13-May-2026

Summary: We will not investigate this complaint about TfL’s investigation into Miss X’s complaint. This is because an investigation would be unlikely to result in a different outcome.

Transport for London (25 024 170)

Statement Closed after initial enquiries Public transport 12-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver working on Transport for London’s bus network. This is because Transport for London has taken suitable steps to raise the matter with the bus operator and we could not achieve significantly more for Mr X by investigating further.

London Travelwatch (25 025 452)

Statement Closed after initial enquiries Public transport 10-May-2026

Summary: We will not investigate this complaint about London Travelwatch’s handling of Mr X’s complaint about a public transport service. This is because there is not enough evidence of fault by London Travelwatch, its actions did not cause Mr X significant injustice and we could not achieve any worthwhile outcome for Mr X even if we did investigate.

Transport for London (25 021 960)

Statement Closed after initial enquiries Public transport 07-May-2026

Summary: We will not investigate this complaint about the conduct of a bus driver because there is no worthwhile outcome achievable and there is insufficient evidence of significant personal injustice to warrant an investigation by the Ombudsman.

London Travelwatch (25 022 420)

Statement Closed after initial enquiries Public transport 05-May-2026

Summary: We will not investigate Mr X’s complaint. This is because it concerns liability for an injury sustained on public transport, which the courts are better suited to determine

Transport for London (25 012 443)

Statement Upheld Public transport 28-Apr-2026

Summary: Miss X complained Transport for London (TfL) failed to properly respond to repeated incidents where bus drivers did not safely assist her as a wheelchair user. There is fault in the Authority’s complaint handling. The Authority has agreed actions to remedy the injustice caused.

West Midlands Combined Authority (25 014 172)

Statement Upheld Public transport 09-Apr-2026

Summary: We will not investigate this complaint about public transport because we are satisfied with the actions proposed by the Authority.

Royal Borough of Windsor and Maidenhead Council (25 017 239)

Statement Closed after initial enquiries Public transport 19-Mar-2026

Summary: We will not investigate this complaint about public transport. This is because there is not enough evidence of fault and we cannot achieve the outcome Ms X seeks.