Public transport


Recent statements in this category are shown below:

  • Reading Borough Council (24 010 574)

    Statement Closed after initial enquiries Public transport 10-Jun-2025

    Summary: We will not investigate Mr X’s complaint that the Council did not send him a disability bus pass, causing him to incur costs. The Council has sent a bus pass and agreed to pay Mr X’s costs. There is no worthwhile outcome achievable by our investigation.

  • Royal Borough of Kingston upon Thames (24 022 061)

    Statement Closed after initial enquiries Public transport 03-Jun-2025

    Summary: We will not investigate this complaint about the Council’s decision to position a bus stop outside his property. This is because the decision did not cause Mr X significant enough injustice to warrant investigation.

  • Transport for London (24 022 816)

    Statement Closed after initial enquiries Public transport 03-Jun-2025

    Summary: We will not investigate this complaint about travel disruption claims because any injustice is not significant enough to justify our involvement.

  • Transport for London (24 021 034)

    Statement Upheld Public transport 19-May-2025

    Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.

  • Liverpool City Region Combined Authority (24 022 249)

    Statement Closed after initial enquiries Public transport 23-Apr-2025

    Summary: We will not investigate this complaint about a travel pass because there is not enough significant injustice to justify investigation.

  • Transport for London (24 021 036)

    Statement Closed after initial enquiries Public transport 14-Apr-2025

    Summary: We will not investigate this complaint about problems hiring a bike and the Authority’s decision not to make a refund. This is because there is insufficient evidence fault causing injustice.

  • Transport for London (24 017 824)

    Statement Closed after initial enquiries Public transport 14-Mar-2025

    Summary: We will not investigate this complaint about the actions of a member of Transport for London staff. This is because it is unlikely that we could add anything to a previous investigation.

  • Transport for London (24 013 827)

    Statement Closed after initial enquiries Public transport 12-Mar-2025

    Summary: We will not investigate Ms X’s complaint about a bus driver’s failure to stop. This is because the issue did not cause Ms X significant enough injustice to warrant investigation.

  • Transport for London (24 017 785)

    Statement Closed after initial enquiries Public transport 10-Mar-2025

    Summary: We cannot investigate Mr X’s complaint that he was overcharged by a taxi driver licensed by Transport for London. This is because the complaint does not concern an administrative function of the authority.

  • Westmorland and Furness Council (24 019 254)

    Statement Upheld Public transport 17-Feb-2025

    Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.

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