London Borough of Newham (23 000 877)

Statement Closed after initial enquiries Public transport 10-Oct-2023

Summary: We will not investigate this complaint about a Freedom Pass application. This is because investigation would not lead to a different outcome.

London Borough of Islington (23 005 806)

Statement Closed after initial enquiries Public transport 02-Oct-2023

Summary: We will not investigate this complaint about a disabled persons Freedom Pass because further investigation would not lead to a different outcome.

Torbay Council (23 007 618)

Statement Closed after initial enquiries Public transport 25-Sep-2023

Summary: We will not investigate Mr X’s complaint about the Council’s decision to install a new bus stop near his home. This is because the injustice he claims is not significant enough to warrant investigation.

Transport for London (23 007 196)

Statement Closed after initial enquiries Public transport 24-Sep-2023

Summary: We will not investigate Ms X’s complaint about delays to her journey and additional costs incurred. This is because the injustice is not significant enough to warrant an investigation.

Transport for London (23 007 887)

Statement Closed after initial enquiries Public transport 12-Sep-2023

Summary: We will not investigate this complaint about what happened when Mr X travelled on public transport between 2010 and 2012. The complaint is late and Mr X could have complained sooner. Also, there is not enough evidence of fault and we could not now carry out a meaningful investigation.

Transport for London (23 006 557)

Statement Closed after initial enquiries Public transport 05-Sep-2023

Summary: We will not investigate this complaint about a penalty fare because there is another body better placed to consider the complaint.

London Borough of Newham (22 006 753)

Report Upheld Public transport 29-Aug-2023

Summary: Mr X complained about the Council’s decision not to approve his application for a Freedom Pass. Mr X said the Council failed to properly apply the law.

Transport for London (23 004 592)

Statement Closed after initial enquiries Public transport 13-Aug-2023

Summary: We will not investigate this complaint about what happened when Mr X tried to renew his Oyster Card online. This is because the injustice to Mr X is not significant enough to warrant an investigation.

Transport for London (23 004 010)

Statement Closed after initial enquiries Public transport 03-Aug-2023

Summary: We will not investigate this complaint about the Transport for London’s decision not to refund Mr X for a delayed bus journey. This is because we would be unlikely to find fault with the decision. Further, even if we did find fault with the decision, the injustice experienced is not significant enough to warrant an investigation.

Transport for London (23 002 213)

Statement Upheld Public transport 06-Jul-2023

Summary: The complaint is about noise and vibrations coming from damaged tube tracks. TFL failed to take the action it had agreed in response to Mr X’s complaints of noise and vibrations affecting his home, which was fault. TFL will apologise, make a symbolic payment for avoidable distress and time and trouble and confirm when it will complete the works it has already promised to do.