Transport for London (25 012 443)

Statement Upheld Public transport 28-Apr-2026

Summary: Miss X complained Transport for London (TfL) failed to properly respond to repeated incidents where bus drivers did not safely assist her as a wheelchair user. There is fault in the Authority’s complaint handling. The Authority has agreed actions to remedy the injustice caused.

West Midlands Combined Authority (25 014 172)

Statement Upheld Public transport 09-Apr-2026

Summary: We will not investigate this complaint about public transport because we are satisfied with the actions proposed by the Authority.

Royal Borough of Windsor and Maidenhead Council (25 017 239)

Statement Closed after initial enquiries Public transport 19-Mar-2026

Summary: We will not investigate this complaint about public transport. This is because there is not enough evidence of fault and we cannot achieve the outcome Ms X seeks.

Medway Council (25 013 449)

Statement Closed after initial enquiries Public transport 13-Feb-2026

Summary: We will not investigate this complaint about how the Council dealt with an application for a disabled person’s bus pass. This is because an investigation would not add to the Council’s response or achieve a worthwhile outcome.

Suffolk County Council (25 012 612)

Statement Closed after initial enquiries Public transport 11-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a concessionary bus pass for disabled people. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Transport for London (25 012 720)

Statement Closed after initial enquiries Public transport 11-Dec-2025

Summary: We will not investigate this complaint about the issues Mr X has encountered on the bus. This is because an investigation would be unlikely to provide a worthwhile outcome for him.

Transport for London (25 017 224)

Statement Closed after initial enquiries Public transport 10-Dec-2025

Summary: We will not investigate this complaint about TfL’s failure to reimburse Miss X for travel costs incurred whilst waiting for a new freedom pass. This is because TfL has already addressed any injustice Miss X experienced due to this matter in its complaint’s response.

Transport for London (25 020 370)

Statement Closed after initial enquiries Public transport 10-Dec-2025

Summary: We will not investigate this complaint about the problems Mr X has experienced attempting to cross the ticket barriers at his local station. There is insufficient evidence of fault to warrant an investigation.

London Borough of Hounslow (25 008 443)

Statement Closed after initial enquiries Public transport 18-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to grant her a Freedom Pass. This is because there is not enough evidence of fault in the way the Council reached its decision to justify us investigating.

London Travelwatch (25 013 594)

Statement Closed after initial enquiries Public transport 12-Nov-2025

Summary: We will not investigate this complaint about London Travelwatch’s handling of Miss X’s complaint about a rail provider. This is because there is not enough evidence of fault to warrant an investigation and London Travelwatch’s actions have not caused Miss X significant injustice.