Wiltshire Council (24 019 602)

Statement Closed after initial enquiries Public transport 23-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to a companion bus pass. This is because there is insufficient evidence of fault by the Council.

London Borough of Lewisham (25 003 221)

Statement Closed after initial enquiries Public transport 22-Jul-2025

Summary: We will not investigate this complaint about an application for a Freedom Pass. There is no evidence of fault in how the Council made its decision, so we cannot question if the decision was right or wrong.

Transport for London (25 003 598)

Statement Closed after initial enquiries Public transport 14-Jul-2025

Summary: We will not investigate this complaint that the Authority has blocked a device used for paying for transport on the network. This is because there is insufficient evidence of fault causing injustice.

Essex County Council (25 002 452)

Statement Closed after initial enquiries Public transport 13-Jul-2025

Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

Cheshire East Council (25 000 900)

Statement Closed after initial enquiries Public transport 07-Jul-2025

Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigation.

Transport for London (25 003 282)

Statement Closed after initial enquiries Public transport 02-Jul-2025

Summary: We will use our discretion not to investigate this complaint about a Penalty Fare because the complainant appealed to the Independent Appeal Service.

Transport for London (25 002 209)

Statement Closed after initial enquiries Public transport 23-Jun-2025

Summary: We will not investigate this complaint about the Authority’s decision not to refund £14.90 to the complainant. This is because there is insufficient evidence of injustice.

Reading Borough Council (24 010 574)

Statement Closed after initial enquiries Public transport 10-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council did not send him a disability bus pass, causing him to incur costs. The Council has sent a bus pass and agreed to pay Mr X’s costs. There is no worthwhile outcome achievable by our investigation.

Royal Borough of Kingston upon Thames (24 022 061)

Statement Closed after initial enquiries Public transport 03-Jun-2025

Summary: We will not investigate this complaint about the Council’s decision to position a bus stop outside his property. This is because the decision did not cause Mr X significant enough injustice to warrant investigation.

Transport for London (24 022 816)

Statement Closed after initial enquiries Public transport 03-Jun-2025

Summary: We will not investigate this complaint about travel disruption claims because any injustice is not significant enough to justify our involvement.