Transport for London (24 010 869)

Statement Closed after initial enquiries Public transport 11-Nov-2024

Summary: We will not investigate this complaint about public transport because the courts are better placed to deal with the complaint.

Transport for London (24 007 720)

Statement Closed after initial enquiries Public transport 05-Nov-2024

Summary: We will not investigate this complaint about the way Transport for London responded to a complaint about an advert on the underground. This is because there is insufficient evidence of fault by Transport for London and because the complainant could complain to the Advertising Standards Authority.

Transport for London (24 009 702)

Statement Closed after initial enquiries Public transport 01-Oct-2024

Summary: We will not investigate Miss X’s complaint about the behaviour of a Transport for London bus driver and its handling of her complaint. Any injustice is not significant enough to justify our involvement. Further, the courts and insurers are better placed to decide liability.

London Travelwatch (24 005 770)

Statement Closed after initial enquiries Public transport 17-Sep-2024

Summary: We will not investigate Mr X’s complaint that London Travelwatch has not properly responded to his concerns about a bus service provided by Transport for London. There is nothing to suggest Mr X has been caused a significant injustice. In addition, further investigation would not lead to a different outcome.

Transport for London (24 007 709)

Statement Closed after initial enquiries Public transport 12-Sep-2024

Summary: We will not investigate Mrs X’s complaint about the actions of a bus driver who she says caused her to fall and injure herself. This is because the injustice she claims lies in the injuries she suffered and it is for the courts to determine if Transport for London is liable and should pay her compensation.

Transport for London (24 006 484)

Statement Closed after initial enquiries Public transport 10-Sep-2024

Summary: We will not investigate Mr X’s complaint about the state of a bus run on behalf of Transport for London. This is because the matter does not cause Mr X significant injustice.

Transport for London (24 006 610)

Statement Closed after initial enquiries Public transport 10-Sep-2024

Summary: We will not investigate Mrs X’s complaint about problems with a local bus service. This is because the matter does not cause her significant injustice or raise matters of wider public interest.

Transport for London (24 007 060)

Statement Closed after initial enquiries Public transport 03-Sep-2024

Summary: We will not investigate this complaint about a Penalty Fare for a bus journey. This is because the case has already been considered by the Independent Appeal Body.

Transport for London (23 021 444)

Statement Upheld Public transport 02-Sep-2024

Summary: Mr X complained Transport for London has not refunded him for overcharges on his account when using the London Underground. Mr X said this meant he paid for journeys he either did not make or paid more than he should have for journeys he did make. We found Transport for London at fault for how it investigated Mr X’s concerns. Transport for London agreed to apologise to Mr X, pay him the amount he said he was overcharged for and make a payment to him for the time and trouble he experienced bringing the complaint.

Transport for London (24 006 559)

Statement Closed after initial enquiries Public transport 02-Sep-2024

Summary: We will not investigate this complaint about the cost of a taxi journey. This is because there is insufficient evidence of fault by the Authority.