Recent statements in this category are shown below:
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Liverpool City Region Combined Authority (24 022 249)
Statement Closed after initial enquiries Public transport 23-Apr-2025
Summary: We will not investigate this complaint about a travel pass because there is not enough significant injustice to justify investigation.
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Transport for London (24 021 036)
Statement Closed after initial enquiries Public transport 14-Apr-2025
Summary: We will not investigate this complaint about problems hiring a bike and the Authority’s decision not to make a refund. This is because there is insufficient evidence fault causing injustice.
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Transport for London (24 017 824)
Statement Closed after initial enquiries Public transport 14-Mar-2025
Summary: We will not investigate this complaint about the actions of a member of Transport for London staff. This is because it is unlikely that we could add anything to a previous investigation.
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Transport for London (24 013 827)
Statement Closed after initial enquiries Public transport 12-Mar-2025
Summary: We will not investigate Ms X’s complaint about a bus driver’s failure to stop. This is because the issue did not cause Ms X significant enough injustice to warrant investigation.
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Transport for London (24 017 785)
Statement Closed after initial enquiries Public transport 10-Mar-2025
Summary: We cannot investigate Mr X’s complaint that he was overcharged by a taxi driver licensed by Transport for London. This is because the complaint does not concern an administrative function of the authority.
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Westmorland and Furness Council (24 019 254)
Statement Upheld Public transport 17-Feb-2025
Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.
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London Borough of Hounslow (24 017 065)
Statement Closed after initial enquiries Public transport 06-Feb-2025
Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigating.
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Statement Closed after initial enquiries Public transport 17-Jan-2025
Summary: We will not investigate this complaint about the Council’s decision to remove a bus service. There is not enough evidence of fault, and we cannot achieve the outcome Mrs X is seeking.
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Transport for London (24 001 427)
Statement Upheld Public transport 08-Jan-2025
Summary: We found fault by Transport for London on Miss Y’s complaint about it failing to accept responsibility for the problems she experienced when trying to renew her 60+ London Oyster card. It failed to give her information about alternative methods of payment and delayed sending her a new card. The agreed action remedies the injustice caused.
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Transport for London (24 012 530)
Statement Closed after initial enquiries Public transport 09-Dec-2024
Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the complaint.