London Borough of Hounslow (25 008 443)

Statement Closed after initial enquiries Public transport 18-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to grant her a Freedom Pass. This is because there is not enough evidence of fault in the way the Council reached its decision to justify us investigating.

London Travelwatch (25 013 594)

Statement Closed after initial enquiries Public transport 12-Nov-2025

Summary: We will not investigate this complaint about London Travelwatch’s handling of Miss X’s complaint about a rail provider. This is because there is not enough evidence of fault to warrant an investigation and London Travelwatch’s actions have not caused Miss X significant injustice.

Transport for London (25 013 084)

Statement Closed after initial enquiries Public transport 05-Nov-2025

Summary: We will not investigate this complaint about a Transport for London sign, which Mr X considers misleading. This is because there is not enough evidence of fault to warrant an investigation.

Liverpool City Region Combined Authority (25 007 569)

Statement Closed after initial enquiries Public transport 22-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Authority’s handling of her transport survey complaint. This is because there is not enough remaining injustice and an investigation would be unlikely to reach a different outcome.

Transport for London (25 015 307)

Statement Closed after initial enquiries Public transport 21-Oct-2025

Summary: We will not investigate this complaint about TfL overcharging Mr X for travel. This is because the events complained about took place more than 12 months ago. There is no good reason to exercise discretion to investigate.

Merseyside Passenger Transport Authority & Exec (25 005 834)

Statement Closed after initial enquiries Public transport 30-Sep-2025

Summary: We will not investigate Mr X’s complaint about the Authority telling him he is not entitled to a concessionary travel pass. This is because there is not enough evidence of fault.

Greater Manchester Combined Authority (25 007 684)

Statement Closed after initial enquiries Public transport 11-Aug-2025

Summary: We cannot investigate this complaint about a tram penalty fare because the fine was issued by an Authority that does not provide an administrative function on behalf of the Combined Authority.

Derby City Council (25 007 053)

Statement Closed after initial enquiries Public transport 30-Jul-2025

Summary: We will not investigate this complaint that the Council issues travel passes to Ukrainians and discriminates against elderly and disabled residents. This is because there is insufficient evidence of fault by the Council.

Wiltshire Council (24 019 602)

Statement Closed after initial enquiries Public transport 23-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision that the complainant is not entitled to a companion bus pass. This is because there is insufficient evidence of fault by the Council.

London Borough of Lewisham (25 003 221)

Statement Closed after initial enquiries Public transport 22-Jul-2025

Summary: We will not investigate this complaint about an application for a Freedom Pass. There is no evidence of fault in how the Council made its decision, so we cannot question if the decision was right or wrong.