Transport for London (24 021 036)

Statement Closed after initial enquiries Public transport 14-Apr-2025

Summary: We will not investigate this complaint about problems hiring a bike and the Authority’s decision not to make a refund. This is because there is insufficient evidence fault causing injustice.

Transport for London (24 017 824)

Statement Closed after initial enquiries Public transport 14-Mar-2025

Summary: We will not investigate this complaint about the actions of a member of Transport for London staff. This is because it is unlikely that we could add anything to a previous investigation.

Transport for London (24 013 827)

Statement Closed after initial enquiries Public transport 12-Mar-2025

Summary: We will not investigate Ms X’s complaint about a bus driver’s failure to stop. This is because the issue did not cause Ms X significant enough injustice to warrant investigation.

Transport for London (24 017 785)

Statement Closed after initial enquiries Public transport 10-Mar-2025

Summary: We cannot investigate Mr X’s complaint that he was overcharged by a taxi driver licensed by Transport for London. This is because the complaint does not concern an administrative function of the authority.

Westmorland and Furness Council (24 019 254)

Statement Upheld Public transport 17-Feb-2025

Summary: We will not investigate this complaint about difficulties encountered by the complainant after a ferry was cancelled. This is because the Council has provided a proportionate response.

London Borough of Hounslow (24 017 065)

Statement Closed after initial enquiries Public transport 06-Feb-2025

Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigating.

Thurrock Council (24 015 389)

Statement Closed after initial enquiries Public transport 17-Jan-2025

Summary: We will not investigate this complaint about the Council’s decision to remove a bus service. There is not enough evidence of fault, and we cannot achieve the outcome Mrs X is seeking.

Transport for London (24 001 427)

Statement Upheld Public transport 08-Jan-2025

Summary: We found fault by Transport for London on Miss Y’s complaint about it failing to accept responsibility for the problems she experienced when trying to renew her 60+ London Oyster card. It failed to give her information about alternative methods of payment and delayed sending her a new card. The agreed action remedies the injustice caused.

Transport for London (24 012 530)

Statement Closed after initial enquiries Public transport 09-Dec-2024

Summary: We will not investigate this complaint about public transport because the courts and insurers are better placed to consider the complaint.

North Yorkshire Council (24 012 664)

Statement Closed after initial enquiries Public transport 04-Dec-2024

Summary: We will not investigate Mr X’s complaint about out of date timetables at bus stops in his local area. There is insufficient evidence of fault or significant injustice to warrant an investigation.