Public transport


Recent statements in this category are shown below:

  • London Borough of Lewisham (25 003 221)

    Statement Closed after initial enquiries Public transport 22-Jul-2025

    Summary: We will not investigate this complaint about an application for a Freedom Pass. There is no evidence of fault in how the Council made its decision, so we cannot question if the decision was right or wrong.

  • Transport for London (25 003 598)

    Statement Closed after initial enquiries Public transport 14-Jul-2025

    Summary: We will not investigate this complaint that the Authority has blocked a device used for paying for transport on the network. This is because there is insufficient evidence of fault causing injustice.

  • Essex County Council (25 002 452)

    Statement Closed after initial enquiries Public transport 13-Jul-2025

    Summary: We will not investigate this complaint about public transport because any injustice is not significant enough to justify our involvement.

  • Cheshire East Council (25 000 900)

    Statement Closed after initial enquiries Public transport 07-Jul-2025

    Summary: We will not investigate this complaint about public transport because there is not enough evidence of fault to justify investigation.

  • Transport for London (25 003 282)

    Statement Closed after initial enquiries Public transport 02-Jul-2025

    Summary: We will use our discretion not to investigate this complaint about a Penalty Fare because the complainant appealed to the Independent Appeal Service.

  • Transport for London (25 002 209)

    Statement Closed after initial enquiries Public transport 23-Jun-2025

    Summary: We will not investigate this complaint about the Authority’s decision not to refund £14.90 to the complainant. This is because there is insufficient evidence of injustice.

  • Reading Borough Council (24 010 574)

    Statement Closed after initial enquiries Public transport 10-Jun-2025

    Summary: We will not investigate Mr X’s complaint that the Council did not send him a disability bus pass, causing him to incur costs. The Council has sent a bus pass and agreed to pay Mr X’s costs. There is no worthwhile outcome achievable by our investigation.

  • Royal Borough of Kingston upon Thames (24 022 061)

    Statement Closed after initial enquiries Public transport 03-Jun-2025

    Summary: We will not investigate this complaint about the Council’s decision to position a bus stop outside his property. This is because the decision did not cause Mr X significant enough injustice to warrant investigation.

  • Transport for London (24 022 816)

    Statement Closed after initial enquiries Public transport 03-Jun-2025

    Summary: We will not investigate this complaint about travel disruption claims because any injustice is not significant enough to justify our involvement.

  • Transport for London (24 021 034)

    Statement Upheld Public transport 19-May-2025

    Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.

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