Essex County Council (24 004 581)

Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car was damaged when it hit a defect on the road. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

London Borough of Havering (24 005 994)

Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2024

Summary: We will not investigate Mr B’s complaint that his car was damaged by an unmarked speed hump. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Wakefield City Council (24 005 886)

Statement Closed after initial enquiries Highway repair and maintenance 18-Jul-2024

Summary: We will not investigate Ms B’s complaint that her car was damaged because the Council failed to manage temporary roadworks properly. This is because it is reasonable for Ms B to pursue her compensation claim at court if needed.

Nottinghamshire County Council (24 005 955)

Statement Closed after initial enquiries Highway repair and maintenance 18-Jul-2024

Summary: We will not investigate Mr C’s complaint that his car was damaged by a pothole which the Council had failed to repair. This is because it is reasonable for Mr C to pursue his compensation claim at court.

Gloucestershire County Council (23 017 374)

Statement Not upheld Highway repair and maintenance 17-Jul-2024

Summary: Mr B complained about a Traffic Regulation Order made by the Council in 2023, as it did not include previous plans to install double yellow lines on a section of road near his property to ensure a drain gully was not blocked by parked cars. We have not found fault with actions of the Council.

Cambridgeshire County Council (24 005 564)

Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2024

Summary: We will not investigate Mr B’s complaint that the Council has wrongly refused his compensation claim after his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his claim at court.

Lincolnshire County Council (24 002 670)

Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2024

Summary: We will not investigate this complaint that the road next to the complainants’ home causes flooding on their property. It is reasonable to expect them to pursue a court remedy.

Devon County Council (24 005 428)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2024

Summary: We will not investigate this claim for damage to property. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.

West Sussex County Council (24 006 446)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2024

Summary: We will not investigate Mrs X’s concerns about the Council’s road inspection/repair regime and claim for damage to a car. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to go to court.

Cambridgeshire County Council (24 004 127)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jul-2024

Summary: We will not investigate this complaint about how the Council handled a pothole claim. The claim itself is a matter for the courts, and it is not a good use of public resources to only investigate how the Council handled the claim.