Cheshire East Council (24 023 181)

Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025

Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.

Barnsley Metropolitan Borough Council (25 002 997)

Statement Closed after initial enquiries Highway repair and maintenance 20-May-2025

Summary: We will not investigate Miss C’s complaint that her car was damaged by a pothole. This is because it is reasonable for Miss C to pursue her compensation claim at court. An investigation solely into the Council’s handling of the claim is not justified.

Brighton & Hove City Council (24 021 922)

Statement Closed after initial enquiries Highway repair and maintenance 18-May-2025

Summary: We will not investigate neighbours Mr X and Mr Y’s complaint about the condition of the Council’s highway in front of their driveways. There is not enough evidence of fault in the Council’s process to warrant us investigating. We cannot achieve a key outcome Mr X and Mr Y want. It would be reasonable for them to pursue with the Council’s insurers, and the courts if required, any claim of legal liability for property damage. It would also be reasonable for Mr X and Mr Y to put to a court any case about whether the Council’s highway meets legally acceptable standards.

East Sussex County Council (24 022 892)

Statement Closed after initial enquiries Highway repair and maintenance 18-May-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating and it is reasonable to expect Mr Y to take the matter to court if he wishes to pursue his complaint.

Somerset Council (25 000 446)

Statement Closed after initial enquiries Highway repair and maintenance 18-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car was damaged by a drain cover. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Birmingham City Council (24 022 901)

Statement Closed after initial enquiries Highway repair and maintenance 15-May-2025

Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Mr Y to approach the courts about the matter, who are better placed to consider the complaint.

London Borough of Hillingdon (25 000 648)

Statement Closed after initial enquiries Highway repair and maintenance 14-May-2025

Summary: We will not investigate this complaint the Council has breached its duties under the Highways Act 1980, by not maintaining Mr Y’s road. Mr Y has an alternative legal remedy to apply to the Magistrates Court for an order, requiring the Council to carry out the work, and it would be reasonable to expect him to use this alternative legal remedy.

Buckinghamshire Council (25 002 494)

Statement Closed after initial enquiries Highway repair and maintenance 14-May-2025

Summary: We will not investigate Miss C’s complaint that her car was damaged due to the Council’s failure to maintain a road. This is because it is reasonable for Miss C to take the Council to court.

Wigan Metropolitan Borough Council (24 022 605)

Statement Closed after initial enquiries Highway repair and maintenance 13-May-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating and the courts are better placed to consider the complaint.

North Yorkshire Council (24 022 903)

Statement Closed after initial enquiries Highway repair and maintenance 13-May-2025

Summary: We will not investigate Miss X’s complaint about damage caused to her car by a pothole on a road maintained by the Council. This is because it is reasonable for Miss X to take the matter to the Council’s insurers and, ultimately, the courts.