Recent statements in this category are shown below:
Statement Not upheld Highway repair and maintenance 12-Jul-2019
Summary: Mr D complains the Council delayed adopting a road and implementing parking restrictions. The Ombudsman has not found evidence of fault by the Council. He has completed the investigation and not upheld the complaint.
Statement Upheld Highway repair and maintenance 05-Jul-2019
Summary: Mr C complains the Council failed to take measures to prevent traffic issues caused by a road closure in 2018 and did not handle his complaint correctly. The Ombudsman has found evidence of fault in the Council's complaints handling. He has upheld the complaint and completed the investigation because the Council agrees to apologise to Mr C for its errors.
Statement Upheld Highway repair and maintenance 27-Jun-2019
Summary: Mr C complains that since the Council resurfaced the highway outside his house, his family has been experiencing noise and vibrations from use by heavy goods vehicles which affects their sleep. The Ombudsman has found fault in some of the Council's communication but considers the Council's offer of an apology is enough to provide a suitable remedy for this.
Statement Upheld Highway repair and maintenance 24-Jun-2019
Summary: Miss D complains about the way the Council dealt with roadworks outside her house. The Ombudsman has found no fault in the way the Council dealt with the roadworks. There was fault in the way it handled Miss D's complaint.
Statement Upheld Highway repair and maintenance 20-Jun-2019
Summary: Mr C complains the Council took too long to repair properly a pothole outside his house which meant he spent unnecessary time and trouble in pursuing the matter and his family suffered noise and disturbance for longer than necessary which affected their sleep. The Ombudsman finds the delay was fault by the Council but considers the agreed actions of an apology, payment of £300 and tighter controls for highway repairs are enough to provide a suitable remedy for Mr C's injustice.
Statement Upheld Highway repair and maintenance 18-Jun-2019
Summary: Based on information seen so far, we consider the Council was at fault in stating the incorrect objection period for an Experimental Traffic Regulation Order, failing to properly consider the design of a road junction, providing the complainant with inaccurate and misleading information about its review of the junction, failing to provide a response at Stage 3 of its complaints process within the timescales set out in its policy and failing to ensure it could access officer records after they left the Council, to evidence its decision-making. However, these faults cause the complainant limited injustice for which we have recommended a small financial remedy. We have also recommended the Council should review its relevant policy and practices.
Statement Upheld Highway repair and maintenance 13-Jun-2019
Summary: Mrs B complains that the Council did not deal properly with the reconstruction of a footway crossing outside her home. The Council was at fault because it did not give Mrs B the required notice that it was going to carry out work. Mrs B suffered inconvenience because she had no proper access to her home. The Council has apologised to Mrs B and taken action to ensure the correct notice is given for all future works. This is a suitable remedy.
Statement Upheld Highway repair and maintenance 06-Jun-2019
Summary: Miss D complains Transport for London (TFL) delayed resolving problems with a tree that damaged her fencing. The Ombudsman has found evidence of fault by TFL and has upheld the complaint and completed the investigation because TFL agrees to take action.
Statement Not upheld Highway repair and maintenance 05-Jun-2019
Summary: The complainants say the Council failed to respond to their complaints that repairs to the highway near their home have not been effective. The Ombudsman has not found evidence of fault by the Council in its handling of this matter. For this reason, he has ended his investigation of this complaint.
Statement Not upheld Highway repair and maintenance 29-May-2019
Summary: Mr X complains on behalf of Mr Y about roadworks which the Council carried out in late 2017, which he says caused a significant financial loss to Mr Y's business. He says the Council was wrong to deal with Mr Y's wife when it came to offer grant funding to affected businesses. The Ombudsman finds the Council's actions were not fault. There is no legal liability for costs caused by roadworks and the Council had no good reason not to consider the application from Mr Y's wife.