City of York Council (20 004 703)

Statement Upheld Highway repair and maintenance 19-Feb-2021

Summary: Mr B complained that when work was undertaken on a public right of way, he was unable to use the advertised diversion. Mr B said he was stressed and inconvenienced by the actions of the Council because he was unable to use the diversions. Mr B said the Council breached the Equality Act 2010 because it did not consider the needs of disabled road users. We did not find fault with how the Council co-ordinated the diversion. We did find found fault with the Council's complaint handling. The Council has agreed to apologise to Mr B to remedy the injustice caused.

Staffordshire County Council (19 020 198)

Statement Upheld Highway repair and maintenance 18-Feb-2021

Summary: Mr X complains the Council has failed to resolve the problem of flooding on the highway outside his house. And failed to respond to his complaints. We do not intend to investigate this complaint as we are satisfied with the action the Council proposes to take to reduce the flooding. We do not consider an investigation of the failures in the complaints procedure alone to be a good use of our resources.

London Borough of Croydon (19 014 642)

Statement Upheld Highway repair and maintenance 16-Feb-2021

Summary: The Council did not implement the remedy it agreed with the Ombudsman during a previous complaint about flooding on the road where the complainant lives. But the Council took action which has resolved the outstanding issue and no further action by the Ombudsman is needed.

Peterborough City Council (19 020 985)

Statement Upheld Highway repair and maintenance 09-Feb-2021

Summary: Ms D complains the Council's consultation process for parking restrictions in her street was flawed. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to hold a fresh consultation.

Westminster City Council (20 003 024)

Statement Upheld Highway repair and maintenance 08-Feb-2021

Summary: Miss D made noise complaints to the Council about extended construction works close to her home. The Council failed to investigate the noise complaints in breach of its legal duty. This resulted in Miss D being denied the opportunity to have her complaint investigated and caused her distress and trouble pursuing the matter. The Ombudsman has therefore recommended a financial remedy and service improvements the Council should adhere to in the future.

Lancashire County Council (19 019 895)

Statement Not upheld Highway repair and maintenance 08-Jan-2021

Summary: Mr X complained about the Council's failure to properly maintain a culvert which he says has resulted in flooding to his mother, Mrs Y's property. There is no evidence of fault by the Council. It is open to Mrs Y to submit a legal claim for any flooding she believes is caused by the Council's negligence

Sheffield City Council (20 007 173)

Statement Upheld Highway repair and maintenance 10-Dec-2020

Summary: We will not investigate this complaint about pavement works the Council carried out outside Mrs Y's home. This is because there is insufficient evidence of fault by the Council which has caused Mrs Y a significant injustice which has not already been remedied.

Essex County Council (19 019 873)

Statement Upheld Highway repair and maintenance 05-Nov-2020

Summary: Mr X complained the Council failed to ensure that roadworks completed by third party contractors were conducted in a safe manner. The Council was at fault for failing to inspect the correct site. The Council's fault did not cause a significant personal injustice to Mr X.

Wakefield City Council (19 014 997)

Statement Upheld Highway repair and maintenance 02-Nov-2020

Summary: Mrs X complained about a lack of action taken by the Council to address drainage problems, and about a lack of contact and delays. The Council accepted fault for delays and failing to update Mrs X. It agreed to provide a remedy.

Durham County Council (19 017 368)

Statement Upheld Highway repair and maintenance 28-Oct-2020

Summary: Mr D complains the Council has not maintained the highway/ footpaths and not installed sufficient dropped kerbs. He also says the Council should have completed an Equality Impact Assessment for an event. The Ombudsman has upheld the complaint because there is some fault by the Council, it delayed contacting Mr D and incorrectly referenced a site in its complaint response. He has completed the investigation because those faults did not cause an outstanding injustice to Mr D.