Recent statements in this category are shown below:
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Essex County Council (25 003 055)
Statement Closed after initial enquiries Highway repair and maintenance 22-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.
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Kingston Upon Hull City Council (25 003 171)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the matter.
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Stockton-on-Tees Borough Council (25 001 361)
Statement Closed after initial enquiries Highway repair and maintenance 21-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because the courts and insurers are better placed to consider the complaint.
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Statement Closed after initial enquiries Highway repair and maintenance 17-Jul-2025
Summary: We cannot investigate Mr X’s complaint that he suffered financial losses and personal injury from a road traffic accident due to the Council’s failure to repair a defect in the road. This is because Mr X has started court action about the matter.
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Leicestershire County Council (25 002 833)
Statement Closed after initial enquiries Highway repair and maintenance 16-Jul-2025
Summary: We will not investigate this complaint about highway noise because there is not enough evidence of fault to justify investigation.
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Suffolk County Council (25 002 829)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about highway maintenance and noise because there is not enough evidence of fault to justify investigation and it is reasonable to expect Mr Y to approach the court about the matter is he wishes to pursue it, who are better placed to consider the issue.
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Devon County Council (24 023 428)
Statement Closed after initial enquiries Highway repair and maintenance 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s arrangements for drainage. This is because there is no significant injustice, and we cannot achieve the outcome that Miss Y seeks.
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Manchester City Council (25 001 744)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2025
Summary: We will not investigate this complaint about the Council failing to change misleading road markings and signage outside the complainant’s property. This is because there is insufficient evidence of fault by the Council, and an investigation by the Ombudsman is unlikely to lead to a different outcome.
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Gloucestershire County Council (24 023 237)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
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Hertfordshire County Council (25 003 891)
Statement Closed after initial enquiries Highway repair and maintenance 13-Jul-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.