Recent statements in this category are shown below:
Statement Not upheld Highway repair and maintenance 13-Mar-2020
Summary: Mr X complained that the Council failed to remove logs and branches from the embankment of a shared use path. The Council was not at fault in its decision not to clear the cuttings.
Statement Not upheld Highway repair and maintenance 25-Feb-2020
Summary: Mr B complained the Council failed to act when he reported a drain in the highway causing vibration in his property. There is no fault in how the Council considered Mr B's concerns.
Statement Upheld Highway repair and maintenance 25-Feb-2020
Summary: Mrs B complains the Council failed to respond properly or take effective action in response to reports about overgrown vegetation. Mrs B is registered blind and walks into brambles and has spent unnecessary time and trouble in trying to get the matter resolved. The Ombudsman has found some fault by the Council but does not consider this has caused a significant injustice requiring a remedy above the completed work, apology and explanation already provided by the Council.
Statement Not upheld Highway repair and maintenance 24-Feb-2020
Summary: Mr X complains the Council's responses to reports of highway disrepair were flawed. The Council could have better communicated its intentions to Mr X. However, there was no fault in the decisions the Council made and we found there was no fault by the Council.
Statement Not upheld Highway repair and maintenance 06-Feb-2020
Summary: Mr B complained the Council failed to act when he reported damage to his road causing noise and vibration in his property. There is no fault in how the Council dealt with the issue.
Statement Not upheld Highway repair and maintenance 13-Jan-2020
Summary: The complainant says the Council failed to keep in good repair the public highway outside his home causing difficulties for him when driving out of his driveway. The Council says the changed levels do not meet its repair criteria and so it has not undertaken any highway repair work. The Ombudsman finds part of the complaint is out of jurisdiction because Mr X has an alternative remedy. The Ombudsman further finds the Council considered whether it should undertake work without fault.
Statement Not upheld Highway repair and maintenance 02-Jan-2020
Summary: Mr X complained about the Council's refusal of his application for a new dropped kerb outside his property. There was no fault in the Council's consideration of the application.
Statement Not upheld Highway repair and maintenance 06-Dec-2019
Summary: Mr B says Council has failed to deal with vibrations he believes are caused by a substandard repair to the highway outside his home. Mr B says the noise created by these vibrations disturbs his sleep and he is worried they are damaging his property. The Council has assessed the highway and made repairs. The Council decided any vibrations felt by Mr B would not damage his property. The Ombudsman has not found fault with how the Council made this decision. The Ombudsman cannot question if a council's decision is right or wrong if there was no fault in the way the decision was reached.
Statement Not upheld Highway repair and maintenance 27-Nov-2019
Summary: The Ombudsman found no fault on Miss F's complaint against the Council that it failed both to act on her reports about surface flooding near her home and keep her informed about what it did in response. The Council provided records of cleaning works done since it adopted the road. It is looking at other long-term options, one of which includes working with the local water board. These will take time to progress because of the financial implications and the need for proper planning and design.
Statement Not upheld Highway repair and maintenance 21-Nov-2019
Summary: Mr X and Ms Y complained about issues with the work the Council carried out to prevent flooding of their drive. As the Council took action to address the issues of concern, we discontinued our investigation.