Statement Not upheld Highway repair and maintenance 28-Mar-2022
Summary: Mr X and Mr Y complained about the Council's flood management near their property. We found no fault with the Council's actions. We have completed our investigation.
Statement Upheld Highway repair and maintenance 18-Mar-2022
Summary: Mr X complains about the way the Council responded to and dealt with his reports of flooding at his property caused by a blocked drain near to his home. We found no evidence of fault in the way the Council responded to Mr X's concerns about the blocked drain. We found fault as the Council delayed in responding to Mr X's request for the Council to install a road gulley near to his property. The Council has already apologised to Mr X for the delay which is a suitable remedy in this case. So, we have completed our investigation.
Statement Not upheld Highway repair and maintenance 25-Feb-2022
Summary: Mrs F complained about Council inaction in investigating causes of flooding on the lane where she lives. And for not completing drainage works it had identified several years before. The Ombudsman finds no fault with the parts of the complaint we have investigated.
Statement Upheld Highway repair and maintenance 08-Feb-2022
Summary: Mrs X complained the Council cut down trees and a hedgerow over a 1-kilometre stretch in a conservation area. Mrs X says the Council's actions have impacted her privacy, removed a sound and pollutant barrier and have caused her anxiety, emotional damage and stress. The Ombudsman found fault with the Council's failure to consult with the district council and tell Mrs X of the clearance works. The Ombudsman considered the Council's offer of £500 to Mrs X suitable. The Ombudsman did not find fault with the Council's decision to complete the clearance works.
Statement Upheld Highway repair and maintenance 03-Feb-2022
Summary: Mrs X complained the Council failed to act on reports of overgrown roadside hedges and trees, and on reports of ragwort spreading onto the highway. Mrs X said the hedges and trees posed a danger to traffic and the ragwort was spreading onto her property. We have found some fault in this matter and recommend a remedy to recognise the injustice identified.
Statement Upheld Highway repair and maintenance 01-Feb-2022
Summary: Miss X complained the Council failed to respond to her complaints about road repairs needed outside her property. We found no fault in the Council's actions on those reports, but fault in the way it responded to her complaint.
Statement Upheld Highway repair and maintenance 13-Jan-2022
Summary: We will not investigate Mr X's complaint the Council has failed to provide information about the maintenance of grass verges and failed to reply to his complaints. I am satisfied the Council has now explained the maintenance position and apologised to Mr X for the failure to deal with his complaint. There is no remaining injustice. Mr X may reasonably go to the Information Commissioner or his local councillor if he wants more information.
Statement Upheld Highway repair and maintenance 16-Dec-2021
Summary: We will not investigate this complaint about the Council's delay in repairing a pavement. This is because part of the complaint is late and the Council has agreed to repair the path.
Statement Upheld Highway repair and maintenance 08-Dec-2021
Summary: We shall not investigate this complaint about delay repairing the road. This is because during our consideration of the complaint the Council offered an acceptable remedy.
Statement Upheld Highway repair and maintenance 06-Dec-2021
Summary: Mr X complained about the Council's failure to maintain traffic signs near his home obscured by vegetation and difficult to read at night. We found the Council at fault for its delays in dealing with Mr X's concerns about the traffic signs. To put matters right, the Council agreed to apologise to Mr X and pay him £100 in recognition of the distress caused by its delays in responding to both his service request and complaint.