Recent statements in this category are shown below:
Statement Not upheld Highway repair and maintenance 02-Jan-2020
Summary: Mr X complained about the Council's refusal of his application for a new dropped kerb outside his property. There was no fault in the Council's consideration of the application.
Statement Not upheld Highway repair and maintenance 06-Dec-2019
Summary: Mr B says Council has failed to deal with vibrations he believes are caused by a substandard repair to the highway outside his home. Mr B says the noise created by these vibrations disturbs his sleep and he is worried they are damaging his property. The Council has assessed the highway and made repairs. The Council decided any vibrations felt by Mr B would not damage his property. The Ombudsman has not found fault with how the Council made this decision. The Ombudsman cannot question if a council's decision is right or wrong if there was no fault in the way the decision was reached.
Statement Not upheld Highway repair and maintenance 27-Nov-2019
Summary: The Ombudsman found no fault on Miss F's complaint against the Council that it failed both to act on her reports about surface flooding near her home and keep her informed about what it did in response. The Council provided records of cleaning works done since it adopted the road. It is looking at other long-term options, one of which includes working with the local water board. These will take time to progress because of the financial implications and the need for proper planning and design.
Statement Not upheld Highway repair and maintenance 21-Nov-2019
Summary: Mr X and Ms Y complained about issues with the work the Council carried out to prevent flooding of their drive. As the Council took action to address the issues of concern, we discontinued our investigation.
Statement Not upheld Highway repair and maintenance 25-Oct-2019
Summary: Mr X complained about the quality of resurfacing work on a road where he lives. The Council is not at fault for the way it monitored the work and assessed Mr X's reports of road defects. In addition, if Mr X believes the road is not up to standard it is open to him to apply to a magistrates' court for an order requiring the Council to bring it up to standard.
Statement Not upheld Highway repair and maintenance 04-Oct-2019
Summary: Mr C complains the Council failed to prevent highways water flooding onto his property. The Ombudsman has not found evidence of fault by the Council.
Statement Not upheld Highway repair and maintenance 04-Sep-2019
Summary: Mr X complained the Council refused to carry out work on the footway which runs past the entrance to his property. Mr X said resurfacing work on the footway caused surface water to pond on his pathway resulting in a nuisance and a hazard. The Council was not at fault. The surface water on Mr X's property is the principal reason for the ponding. To reinstate the footway as it was previously would cause the water to drain away across the footway which is an offence under the Highways Act.
Statement Upheld Highway repair and maintenance 04-Sep-2019
Summary: Mr X complains the Council damaged his driveway and failed to respond to his complaint. The Ombudsman will not investigate this complaint. This is because we cannot determine who is financially liable for the damage to his drive. And we consider the Council has offered an appropriate remedy to Mr X for the delays in its responses.
Statement Upheld Highway repair and maintenance 28-Aug-2019
Summary: The Ombudsman found fault by the Council on Mr W's complaint of it failing to respond to reports he sent about a blocked drain on the highway to the front of his house. The Council inspected the wrong drain and only inspected the one he reported 7 months later. It also failed to communicate with him about his reports. The avoidable injustice this caused is remedied by the agreed action.
Statement Upheld Highway repair and maintenance 23-Jul-2019
Summary: Ms B complains Transport for London (TFL) delayed repairing a broken drain cover outside her home. The Ombudsman has found evidence of fault by TFL and upheld the complaint. He has completed the investigation because TFL agrees to take action including paying redress to Ms B.