Central Bedfordshire Council (25 000 453)

Statement Closed after initial enquiries Highway repair and maintenance 01-Jul-2025

Summary: We will not investigate this complaint about the Council’s failure to take planning enforcement action over a highway left unadopted following planning approval in 1998. There is insufficient evidence of fault which would warrant an investigation.

Devon County Council (25 003 225)

Statement Closed after initial enquiries Highway repair and maintenance 01-Jul-2025

Summary: We will not investigate this complaint that the Council has not filled in a pothole Miss X reported to it as this does not cause her a level of injustice sufficient to warrant our further involvement.

Warrington Council (25 005 780)

Statement Closed after initial enquiries Highway repair and maintenance 01-Jul-2025

Summary: We will not investigate Mr B’s complaint that his home has been flooded due to the Council’s failure to maintain drains in the local area. This is because it is reasonable for Mr B to pursue his compensation claim at court if needed.

Kent County Council (25 006 411)

Statement Closed after initial enquiries Highway repair and maintenance 01-Jul-2025

Summary: We will not investigate Dr B’s complaint that the Council is not taking action about part of the highway which has become muddy. This is because Dr B has not suffered a serious or significant injustice which would justify an investigation.

West Northamptonshire Council (24 022 071)

Statement Upheld Highway repair and maintenance 30-Jun-2025

Summary: We will not investigate this complaint about the Council’s system for reporting highway maintenance issues. We could not add to the Council’s investigation and an investigation would not lead to a different outcome.

City of Doncaster Council (25 000 504)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025

Summary: We will not investigate this complaint about the Council not dealing with noise caused by vehicles passing over road defects near his property. There is not enough evidence of Council fault to warrant us investigating. Investigation would not achieve a different outcome.

West Berkshire Council (25 005 988)

Statement Closed after initial enquiries Highway repair and maintenance 30-Jun-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a road defect which the Council had failed to repair. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Hampshire County Council (25 000 171)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025

Summary: We will not investigate Mr X’s complaint about damage caused to his car by the Council’s contractor and the outcome of his claim for damages. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim.

Bristol City Council (25 002 751)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025

Summary: We will not investigate this complaint about highways maintenance because it is reasonable to expect Miss Y to approach the court, which is better placed to consider the complaint.

Essex County Council (25 000 581)

Statement Closed after initial enquiries Highway repair and maintenance 29-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council delaying removal of a tree from a nearby drainage ditch, and how it managed her requests for service to get the tree removed. There is not enough evidence of fault in the Council’s decision-making process regarding the priority given to the works to warrant us investigating. There is insufficient significant personal injustice caused by the matters complained of to justify us investigating.