Essex County Council (19 019 873)

Statement Upheld Highway repair and maintenance 05-Nov-2020

Summary: Mr X complained the Council failed to ensure that roadworks completed by third party contractors were conducted in a safe manner. The Council was at fault for failing to inspect the correct site. The Council's fault did not cause a significant personal injustice to Mr X.

Wakefield City Council (19 014 997)

Statement Upheld Highway repair and maintenance 02-Nov-2020

Summary: Mrs X complained about a lack of action taken by the Council to address drainage problems, and about a lack of contact and delays. The Council accepted fault for delays and failing to update Mrs X. It agreed to provide a remedy.

Durham County Council (19 017 368)

Statement Upheld Highway repair and maintenance 28-Oct-2020

Summary: Mr D complains the Council has not maintained the highway/ footpaths and not installed sufficient dropped kerbs. He also says the Council should have completed an Equality Impact Assessment for an event. The Ombudsman has upheld the complaint because there is some fault by the Council, it delayed contacting Mr D and incorrectly referenced a site in its complaint response. He has completed the investigation because those faults did not cause an outstanding injustice to Mr D.

Suffolk County Council (19 014 422)

Statement Upheld Highway repair and maintenance 21-Oct-2020

Summary: Mrs B complains that the Council delayed in carrying out works to the noisy drain next to her home. The Ombudsman has not found fault in the way the Council investigated Mrs B's request for repairs but decided against this. The Ombudsman considers the apology already made a suitable response to the injustice caused by delays in responding to Mrs B's enquiries.

Shropshire Council (19 012 658)

Statement Not upheld Highway repair and maintenance 20-Oct-2020

Summary: Mr X complains that the Council will not take action about a new road surface that has been laid outside his home. He says the increased noise levels and vibrations affect his family. The Ombudsman does not find the Council at fault.

Durham County Council (19 008 565)

Statement Not upheld Highway repair and maintenance 01-Sep-2020

Summary: Mr X complained the Council failed to consider the views of residents, businesses and town councillors when proposing highways works to a junction. The Council has decided to abandon the proposed highway works. The Ombudsman has found no fault by the Council in how it reached its decision.

City of Bradford Metropolitan District Council (19 011 498)

Statement Upheld Highway repair and maintenance 10-Aug-2020

Summary: Mrs X complained the Council failed to tell her about road works affecting her business. She also complained about the actions of the Council's works contractor. The Ombudsman found some fault when Mrs X was not notified about a road closure, when contractors parked on her private land without permission, and in the Council's complaint handling.

Essex County Council (19 017 463)

Statement Not upheld Highway repair and maintenance 21-Jul-2020

Summary: The Ombudsman has discontinued his investigation into Mr X's complaint about how the Council dealt with reports of a damaged manhole cover. There is a legal remedy available to Mr X if he considers the Council is not properly maintaining the road surface near his home.

Essex County Council (19 010 396)

Statement Upheld Highway repair and maintenance 10-Jul-2020

Summary: Ms X complained about a broken manhole cover on the road where she lives. The Ombudsman found there was delay in the Council's initial response but there was no fault in the subsequent actions it took.

Birmingham City Council (19 008 737)

Statement Upheld Highway repair and maintenance 25-Jun-2020

Summary: Mr B complains about the way the Council has dealt with his reports about drainage problems in the road immediately outside his home. The Council delayed inspecting the site and responding to Mr B's complaint, which is fault. The Council also gave Mr B unclear information about how long it would take to resolve the problem, which caused frustration and uncertainty. The Council has agreed to apologise, make a payment to Mr B for the injustice caused and remind staff of the timescales for dealing highways issues and complaints.