Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Highway repair and maintenance

Recent statements in this category are shown below:

  • Manchester City Council (20 008 501)

    Statement Upheld Highway repair and maintenance 19-Apr-2021

    Summary: There was fault in the Council's communication in response to a request for a pothole to be repaired. The Council told Mr X three times that it would complete a repair by a certain date and failed to keep to the promise. Mr X's complaints about possible damage to his car have not been investigated, as he is able to pursue a claim through the courts. An apology by the Council is a satisfactory remedy to his stress and time and trouble in chasing up the repair. The pothole repair has now been completed.

  • Havant Borough Council (20 005 923)

    Statement Not upheld Highway repair and maintenance 01-Apr-2021

    Summary: Ms Y complains about the Council's response to her claim for damage caused to her car while using one of its car parks. The Ombudsman has discontinued the investigation into the complaint because we consider it is reasonable for Ms Y to use the available legal remedy.

  • Lancashire County Council (20 005 549)

    Statement Upheld Highway repair and maintenance 08-Mar-2021

    Summary: Mr D complained the Council had not maintained a Traffic Regulation Order and failed to specify the required standard of road resurfacing to its contractor for a highway near his home. He also said the Council failed to respond properly to his complaint. As a result, Mr D says he experienced distress and his safety was at risk when exiting onto the highway. The Council was at fault for failing to maintain its Traffic Regulation Order, but this did not cause a personal injustice to Mr D. There was also fault in its failure to respond properly to his complaint. The delay and uncertainty from this caused Mr D some distress. There was no evidence of fault on the road resurfacing matter. The Council has agreed to apologise and make a payment to Mr D to acknowledge the distress caused.

  • City of York Council (20 004 703)

    Statement Upheld Highway repair and maintenance 19-Feb-2021

    Summary: Mr B complained that when work was undertaken on a public right of way, he was unable to use the advertised diversion. Mr B said he was stressed and inconvenienced by the actions of the Council because he was unable to use the diversions. Mr B said the Council breached the Equality Act 2010 because it did not consider the needs of disabled road users. We did not find fault with how the Council co-ordinated the diversion. We did find found fault with the Council's complaint handling. The Council has agreed to apologise to Mr B to remedy the injustice caused.

  • Staffordshire County Council (19 020 198)

    Statement Upheld Highway repair and maintenance 18-Feb-2021

    Summary: Mr X complains the Council has failed to resolve the problem of flooding on the highway outside his house. And failed to respond to his complaints. We do not intend to investigate this complaint as we are satisfied with the action the Council proposes to take to reduce the flooding. We do not consider an investigation of the failures in the complaints procedure alone to be a good use of our resources.

  • London Borough of Croydon (19 014 642)

    Statement Upheld Highway repair and maintenance 16-Feb-2021

    Summary: The Council did not implement the remedy it agreed with the Ombudsman during a previous complaint about flooding on the road where the complainant lives. But the Council took action which has resolved the outstanding issue and no further action by the Ombudsman is needed.

  • Peterborough City Council (19 020 985)

    Statement Upheld Highway repair and maintenance 09-Feb-2021

    Summary: Ms D complains the Council's consultation process for parking restrictions in her street was flawed. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to hold a fresh consultation.

  • Westminster City Council (20 003 024)

    Statement Upheld Highway repair and maintenance 08-Feb-2021

    Summary: Miss D made noise complaints to the Council about extended construction works close to her home. The Council failed to investigate the noise complaints in breach of its legal duty. This resulted in Miss D being denied the opportunity to have her complaint investigated and caused her distress and trouble pursuing the matter. The Ombudsman has therefore recommended a financial remedy and service improvements the Council should adhere to in the future.

  • Lancashire County Council (19 019 895)

    Statement Not upheld Highway repair and maintenance 08-Jan-2021

    Summary: Mr X complained about the Council's failure to properly maintain a culvert which he says has resulted in flooding to his mother, Mrs Y's property. There is no evidence of fault by the Council. It is open to Mrs Y to submit a legal claim for any flooding she believes is caused by the Council's negligence

  • Sheffield City Council (20 007 173)

    Statement Upheld Highway repair and maintenance 10-Dec-2020

    Summary: We will not investigate this complaint about pavement works the Council carried out outside Mrs Y's home. This is because there is insufficient evidence of fault by the Council which has caused Mrs Y a significant injustice which has not already been remedied.