Buckinghamshire Council (24 003 513)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate Mrs B’s complaint that her car was damaged after hitting a pothole which the Council had failed to repair. This is because it is reasonable for Mrs B to pursue her compensation claim at court.

Cheshire East Council (23 005 171)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate Ms X’s complaint about the Council’s maintenance of a road near where she lives. There is not enough evidence of fault by the Council to justify investigation. Even if there was fault, the matters complained of do not cause Ms X such significant personal injustice to warrant investigation. It would be reasonable for her to pursue any finding on whether the road meets legally acceptable standards through the court.

Kent County Council (23 019 753)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate this complaint about damage allegedly caused to Mr X’s vehicle by a pothole. The courts are best placed to consider the matter, and it is reasonable for Mr X to use this alternative route to seek remedies for his complaint.

West Northamptonshire Council (23 020 074)

Statement Closed after initial enquiries Highway repair and maintenance 11-Jun-2024

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his concerns relating to a pipe which runs under this property. This is because we cannot determine the Council’s responsibility for the pipe or its liability for any damage and its delay in issuing its final decision not to carry out remedial works did not cause Mr X significant injustice.

London Borough of Southwark (24 000 671)

Statement Closed after initial enquiries Highway repair and maintenance 10-Jun-2024

Summary: We will not investigate this complaint about the Council’s maintenance of an amenity tree in the public highway. There is insufficient evidence of fault which would warrant an investigation.

Bury Metropolitan Borough Council (24 001 484)

Statement Closed after initial enquiries Highway repair and maintenance 10-Jun-2024

Summary: We will not investigate Mrs X’s complaint about a blocked drain outside her property. This is because it would be reasonable for her to use the process set out at Section 56 of the Highways Act 1980 to take the matter to court.

Norfolk County Council (24 003 442)

Statement Closed after initial enquiries Highway repair and maintenance 10-Jun-2024

Summary: We will not investigate this complaint about damage to Mrs X’s car tyres. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mrs X to take her claim to court.

London Borough of Lambeth (24 001 116)

Statement Closed after initial enquiries Highway repair and maintenance 06-Jun-2024

Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider this complaint.

Canterbury City Council (24 002 477)

Statement Closed after initial enquiries Highway repair and maintenance 03-Jun-2024

Summary: We will not investigate Mr X’s complaint about suffering damage to his car caused by a poor road surface. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to approach the court with his claim.

Staffordshire County Council (24 002 935)

Statement Closed after initial enquiries Highway repair and maintenance 03-Jun-2024

Summary: We will not investigate Miss X’s complaint that she had a car accident due to the poor condition of a Council road. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Miss X to approach the court with her claim.