Recent statements in this category are shown below:
Statement Not upheld Highway repair and maintenance 04-Mar-2019
Summary: Mr and Mrs X complain about the way the Council consulted on and approved a road widening scheme to reduce traffic congestion on the road where they live. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Not upheld Highway repair and maintenance 06-Feb-2019
Summary: The Ombudsman found no fault by the Council on Mr P's complaint about it failing to carry out proper repairs to the highway surface and brick culvert running under the entrance to his property. It arranged to jet wash it to clear it but is not responsible for its repair and maintenance. Water entering the ditches mainly comes from fields. There was no evidence the Council carried out works to the culvert or accepted responsibility for it. It carried out some highway repairs.
Statement Not upheld Highway repair and maintenance 30-Jan-2019
Summary: Mrs F complains the Council failed to erect road signs warning of the danger of using a ford river crossing and about the way the Council dealt with her complaint. The Ombudsman has not found fault.
Statement Upheld Highway repair and maintenance 08-Jan-2019
Summary: Mr G complains the Council failed to disclose a legal agreement when he requested copies of documents. He says this meant he received incomplete legal advice. There was fault in the Council's complaint and document handling and this caused Mr G avoidable frustration. But we are satisfied that his legal adviser had knowledge of the agreement when first instructed and so the Council's fault did not cause the injustice he claims. To remedy Mr G's injustice, the Council will make a symbolic payment and take action described in this statement to prevent recurrence.
Statement Not upheld Highway repair and maintenance 21-Dec-2018
Summary: Mr and Mrs X complained the Council unfairly charged them for works carried out to their dropped kerb. The Council was not at fault and charged Mr and Mrs X in line with its standard procedures.
Statement Not upheld Highway repair and maintenance 19-Dec-2018
Summary: Mr F complains he was not notified about the temporary closure of the road his business is on, causing loss of earnings. He also complains the site did not meet health and safety standards. The Ombudsman has not found fault.
Statement Not upheld Highway repair and maintenance 23-Nov-2018
Summary: Mr X complained the Council failed to complete repairs on the pavement outside his house properly. Mr X states the raised pavement is damaging the bottom of his car. The Council is not at fault.
Statement Upheld Highway repair and maintenance 21-Nov-2018
Summary: Ms X complained about the Council's failure to tell her about a road closure, which interfered with access to her business. The Council followed the legal rules for closing the road but was at fault in not identifying the impact of the closure on Ms X's business and contacting her before closing the road. As well as steps already taken by the Council, it agreed to pay Ms X £400 and to review how it describes road works in legal notices.
Statement Upheld Highway repair and maintenance 29-Oct-2018
Summary: Ms B complains the Council failed to take prompt and appropriate action to attend to a defective drain outside her property. The Ombudsman finds there was fault by the Council in the way it dealt with this matter and in its handling of the complaint about it. To acknowledge the injustice caused to Ms B the Council has agreed to apologise and to pay her £150. The Council will also review its procedures.
Statement Not upheld Highway repair and maintenance 03-Oct-2018
Summary: Ms X complains she was injured by a pot hole. She wants the Council to repair the pot hole and pay her compensation. I have decided to discontinue my investigation as it is reasonable to expect Ms X to go to court. There is a procedure open to anyone to make a money claim in the courts. Ms X can also apply to court for the Council to repair the highway.