London Borough of Ealing (24 017 634)

Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2025

Summary: We will not investigate this complaint about highway cleaning because any injustice is not significant enough to justify our involvement.

London Borough of Barnet (24 017 675)

Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision that Mr X was liable for the costs of repairing damage to the highway. It is unlikely we would find fault.

West Sussex County Council (24 021 312)

Statement Closed after initial enquiries Highway repair and maintenance 10-Mar-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Essex County Council (24 013 546)

Statement Upheld Highway repair and maintenance 07-Mar-2025

Summary: Miss X complained about the Council’s delay repairing the footpath outside her home and about the Council’s handling of her complaint. While its approach to the footpath repair was not fault, we find the Council at fault for failing to make reasonable adjustments when responding to Miss X’s complaint. This caused her avoidable difficulty understanding the response. The Council has agreed to apologise and make a service improvement.

Calderdale Metropolitan Borough Council (24 015 703)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2025

Summary: We will not investigate Mr X’s complaint about a highway maintenance issue. This is because it would be reasonable for Mr X to take the matter to court.

Northumberland County Council (24 017 127)

Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2025

Summary: We will not investigate Mrs X’s complaint the Council failed to take responsibility for maintaining the road in front of her property. This is because there is not enough evidence of fault to justify investigating.

Bristol City Council (24 016 658)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025

Summary: We will not investigate this complaint about damage that may be caused to Mr X’s property from a Council street tree as this would be a matters for the courts.

St Helens Metropolitan Borough Council (24 017 705)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025

Summary: We will not investigate this complaint about highway maintenance there is not enough evidence of fault to justify investigating.

Kent County Council (24 017 901)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025

Summary: We will not investigate this complaint about highway drainage because there is another body better placed to deal with the complaint.

Lancashire County Council (24 017 949)

Statement Closed after initial enquiries Highway repair and maintenance 05-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision not to place a pedestrian crossing near to Mr X’s home. Any complaint about this is late and there are no good reasons why it could not have been made to us sooner.