Statement Upheld Highway repair and maintenance 19-Apr-2021
Summary: There was fault in the Council's communication in response to a request for a pothole to be repaired. The Council told Mr X three times that it would complete a repair by a certain date and failed to keep to the promise. Mr X's complaints about possible damage to his car have not been investigated, as he is able to pursue a claim through the courts. An apology by the Council is a satisfactory remedy to his stress and time and trouble in chasing up the repair. The pothole repair has now been completed.
Statement Not upheld Highway repair and maintenance 01-Apr-2021
Summary: Ms Y complains about the Council's response to her claim for damage caused to her car while using one of its car parks. The Ombudsman has discontinued the investigation into the complaint because we consider it is reasonable for Ms Y to use the available legal remedy.
Statement Upheld Highway repair and maintenance 08-Mar-2021
Summary: Mr D complained the Council had not maintained a Traffic Regulation Order and failed to specify the required standard of road resurfacing to its contractor for a highway near his home. He also said the Council failed to respond properly to his complaint. As a result, Mr D says he experienced distress and his safety was at risk when exiting onto the highway. The Council was at fault for failing to maintain its Traffic Regulation Order, but this did not cause a personal injustice to Mr D. There was also fault in its failure to respond properly to his complaint. The delay and uncertainty from this caused Mr D some distress. There was no evidence of fault on the road resurfacing matter. The Council has agreed to apologise and make a payment to Mr D to acknowledge the distress caused.
Statement Upheld Highway repair and maintenance 19-Feb-2021
Summary: Mr B complained that when work was undertaken on a public right of way, he was unable to use the advertised diversion. Mr B said he was stressed and inconvenienced by the actions of the Council because he was unable to use the diversions. Mr B said the Council breached the Equality Act 2010 because it did not consider the needs of disabled road users. We did not find fault with how the Council co-ordinated the diversion. We did find found fault with the Council's complaint handling. The Council has agreed to apologise to Mr B to remedy the injustice caused.
Statement Upheld Highway repair and maintenance 18-Feb-2021
Summary: Mr X complains the Council has failed to resolve the problem of flooding on the highway outside his house. And failed to respond to his complaints. We do not intend to investigate this complaint as we are satisfied with the action the Council proposes to take to reduce the flooding. We do not consider an investigation of the failures in the complaints procedure alone to be a good use of our resources.
Statement Upheld Highway repair and maintenance 16-Feb-2021
Summary: The Council did not implement the remedy it agreed with the Ombudsman during a previous complaint about flooding on the road where the complainant lives. But the Council took action which has resolved the outstanding issue and no further action by the Ombudsman is needed.
Statement Upheld Highway repair and maintenance 09-Feb-2021
Summary: Ms D complains the Council's consultation process for parking restrictions in her street was flawed. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to hold a fresh consultation.
Statement Upheld Highway repair and maintenance 08-Feb-2021
Summary: Miss D made noise complaints to the Council about extended construction works close to her home. The Council failed to investigate the noise complaints in breach of its legal duty. This resulted in Miss D being denied the opportunity to have her complaint investigated and caused her distress and trouble pursuing the matter. The Ombudsman has therefore recommended a financial remedy and service improvements the Council should adhere to in the future.
Statement Not upheld Highway repair and maintenance 08-Jan-2021
Summary: Mr X complained about the Council's failure to properly maintain a culvert which he says has resulted in flooding to his mother, Mrs Y's property. There is no evidence of fault by the Council. It is open to Mrs Y to submit a legal claim for any flooding she believes is caused by the Council's negligence
Statement Upheld Highway repair and maintenance 10-Dec-2020
Summary: We will not investigate this complaint about pavement works the Council carried out outside Mrs Y's home. This is because there is insufficient evidence of fault by the Council which has caused Mrs Y a significant injustice which has not already been remedied.