Derbyshire County Council (24 015 045)

Statement Closed after initial enquiries Highway repair and maintenance 26-Nov-2024

Summary: We will not investigate this complaint about the Council’s response to a complaint about a footpath. This is because there is no indication of fault in the Council’s response.

West Sussex County Council (24 012 277)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2024

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.

Plymouth City Council (24 012 103)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2024

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement.

Shropshire Council (24 012 159)

Statement Closed after initial enquiries Highway repair and maintenance 25-Nov-2024

Summary: We will not investigate this complaint about highway maintenance because it is late with no good reason to exercise discretion to investigate it now.

London Borough of Barnet (24 010 408)

Statement Closed after initial enquiries Highway repair and maintenance 22-Nov-2024

Summary: We will not investigate this complaint about a failure to maintain a speed camera. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The matter complained of is not an administrative function of the Council.

London Borough of Wandsworth (24 014 697)

Statement Closed after initial enquiries Highway repair and maintenance 22-Nov-2024

Summary: We will not investigate Mr B’s complaint that his car was damaged by a raised kerbstone which the Council had failed to repair. This is because it is reasonable for Mr B to take the Council to court.

St Helens Metropolitan Borough Council (24 014 795)

Statement Closed after initial enquiries Highway repair and maintenance 21-Nov-2024

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Hampshire County Council (24 010 655)

Statement Closed after initial enquiries Highway repair and maintenance 14-Nov-2024

Summary: We will not investigate Mr X’s complaint that the Council has failed to properly maintain public highways. This is because it would be reasonable for Mr X to take the matter to court.

Plymouth City Council (24 001 120)

Statement Upheld Highway repair and maintenance 13-Nov-2024

Summary: We upheld Miss Y’s complaint about the Council’s response to a series of reports of defective highway drainage outside her home. We found the Council at fault for a combination of poor record keeping, poor communication and delay. This caused Miss Y an injustice, as avoidable distress. The Council has accepted these findings and at the end of this statement we explain how it will now remedy the injustice caused to Miss Y and improve its service.

Surrey County Council (24 008 912)

Statement Closed after initial enquiries Highway repair and maintenance 12-Nov-2024

Summary: We will not investigate this complaint about the way the Council handled works to the kerb along the complainant’s road. This is primarily because there is not enough evidence of fault by the Council, and it is reasonable to expect the complainant to use the court remedies available to him.