Highway repair and maintenance

Recent statements in this category are shown below:

  • Herefordshire Council (19 013 655)

    Statement Not upheld Highway repair and maintenance 13-Mar-2020

    Summary: Mr X complained that the Council failed to remove logs and branches from the embankment of a shared use path. The Council was not at fault in its decision not to clear the cuttings.

  • Essex County Council (19 007 868)

    Statement Not upheld Highway repair and maintenance 25-Feb-2020

    Summary: Mr B complained the Council failed to act when he reported a drain in the highway causing vibration in his property. There is no fault in how the Council considered Mr B's concerns.

  • Plymouth City Council (19 002 170)

    Statement Upheld Highway repair and maintenance 25-Feb-2020

    Summary: Mrs B complains the Council failed to respond properly or take effective action in response to reports about overgrown vegetation. Mrs B is registered blind and walks into brambles and has spent unnecessary time and trouble in trying to get the matter resolved. The Ombudsman has found some fault by the Council but does not consider this has caused a significant injustice requiring a remedy above the completed work, apology and explanation already provided by the Council.

  • Lincolnshire County Council (19 006 318)

    Statement Not upheld Highway repair and maintenance 24-Feb-2020

    Summary: Mr X complains the Council's responses to reports of highway disrepair were flawed. The Council could have better communicated its intentions to Mr X. However, there was no fault in the decisions the Council made and we found there was no fault by the Council.

  • Essex County Council (19 008 818)

    Statement Not upheld Highway repair and maintenance 06-Feb-2020

    Summary: Mr B complained the Council failed to act when he reported damage to his road causing noise and vibration in his property. There is no fault in how the Council dealt with the issue.

  • Stoke-on-Trent City Council (19 007 928)

    Statement Not upheld Highway repair and maintenance 13-Jan-2020

    Summary: The complainant says the Council failed to keep in good repair the public highway outside his home causing difficulties for him when driving out of his driveway. The Council says the changed levels do not meet its repair criteria and so it has not undertaken any highway repair work. The Ombudsman finds part of the complaint is out of jurisdiction because Mr X has an alternative remedy. The Ombudsman further finds the Council considered whether it should undertake work without fault.

  • London Borough of Havering (19 005 496)

    Statement Not upheld Highway repair and maintenance 02-Jan-2020

    Summary: Mr X complained about the Council's refusal of his application for a new dropped kerb outside his property. There was no fault in the Council's consideration of the application.

  • Kingston Upon Hull City Council (19 004 542)

    Statement Not upheld Highway repair and maintenance 06-Dec-2019

    Summary: Mr B says Council has failed to deal with vibrations he believes are caused by a substandard repair to the highway outside his home. Mr B says the noise created by these vibrations disturbs his sleep and he is worried they are damaging his property. The Council has assessed the highway and made repairs. The Council decided any vibrations felt by Mr B would not damage his property. The Ombudsman has not found fault with how the Council made this decision. The Ombudsman cannot question if a council's decision is right or wrong if there was no fault in the way the decision was reached.

  • Lincolnshire County Council (18 013 016)

    Statement Not upheld Highway repair and maintenance 27-Nov-2019

    Summary: The Ombudsman found no fault on Miss F's complaint against the Council that it failed both to act on her reports about surface flooding near her home and keep her informed about what it did in response. The Council provided records of cleaning works done since it adopted the road. It is looking at other long-term options, one of which includes working with the local water board. These will take time to progress because of the financial implications and the need for proper planning and design.

  • Kent County Council (19 004 288)

    Statement Not upheld Highway repair and maintenance 21-Nov-2019

    Summary: Mr X and Ms Y complained about issues with the work the Council carried out to prevent flooding of their drive. As the Council took action to address the issues of concern, we discontinued our investigation.