Recent statements in this category are shown below:
Statement Upheld Highway repair and maintenance 08-Jan-2019
Summary: Mr G complains the Council failed to disclose a legal agreement when he requested copies of documents. He says this meant he received incomplete legal advice. There was fault in the Council's complaint and document handling and this caused Mr G avoidable frustration. But we are satisfied that his legal adviser had knowledge of the agreement when first instructed and so the Council's fault did not cause the injustice he claims. To remedy Mr G's injustice, the Council will make a symbolic payment and take action described in this statement to prevent recurrence.
Statement Not upheld Highway repair and maintenance 21-Dec-2018
Summary: Mr and Mrs X complained the Council unfairly charged them for works carried out to their dropped kerb. The Council was not at fault and charged Mr and Mrs X in line with its standard procedures.
Statement Not upheld Highway repair and maintenance 19-Dec-2018
Summary: Mr F complains he was not notified about the temporary closure of the road his business is on, causing loss of earnings. He also complains the site did not meet health and safety standards. The Ombudsman has not found fault.
Statement Not upheld Highway repair and maintenance 23-Nov-2018
Summary: Mr X complained the Council failed to complete repairs on the pavement outside his house properly. Mr X states the raised pavement is damaging the bottom of his car. The Council is not at fault.
Statement Upheld Highway repair and maintenance 21-Nov-2018
Summary: Ms X complained about the Council's failure to tell her about a road closure, which interfered with access to her business. The Council followed the legal rules for closing the road but was at fault in not identifying the impact of the closure on Ms X's business and contacting her before closing the road. As well as steps already taken by the Council, it agreed to pay Ms X £400 and to review how it describes road works in legal notices.
Statement Upheld Highway repair and maintenance 29-Oct-2018
Summary: Ms B complains the Council failed to take prompt and appropriate action to attend to a defective drain outside her property. The Ombudsman finds there was fault by the Council in the way it dealt with this matter and in its handling of the complaint about it. To acknowledge the injustice caused to Ms B the Council has agreed to apologise and to pay her £150. The Council will also review its procedures.
Statement Not upheld Highway repair and maintenance 03-Oct-2018
Summary: Ms X complains she was injured by a pot hole. She wants the Council to repair the pot hole and pay her compensation. I have decided to discontinue my investigation as it is reasonable to expect Ms X to go to court. There is a procedure open to anyone to make a money claim in the courts. Ms X can also apply to court for the Council to repair the highway.
Statement Upheld Highway repair and maintenance 03-Oct-2018
Summary: Mr X complains the Council failed in their duty of care when they named a new development in his road with the same name as his property. He says this caused confusion and resulted in post being delivered to the wrong addresses. The Council were at fault. They failed to take account of Mr X's address which was the same as that agreed with the developer. The Council agreed to make a payment to Mr X and contact the developer to consider if the name of the development could be changed.
Statement Upheld Highway repair and maintenance 21-Sep-2018
Summary: The Ombudsman finds that the Council was at fault in its poor communication with Mr X about a highway fault near his home. It was also at fault in the way it delayed fixing the issue after promising to do so. The Council has agreed to my recommendations to remedy the frustration and distress this caused Mr X.
Statement Upheld Highway repair and maintenance 20-Sep-2018
Summary: The Ombudsman will not investigate Mr X's complaint about a highway maintenance issue. The Council has carried out repairs to the highway and apologised to Mr X for its delay and it is unlikely investigation would achieve anything more for him.