Wiltshire Council (25 009 947)

Statement Closed after initial enquiries Highway repair and maintenance 21-Aug-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged after driving on a newly re-surfaced road. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Central Bedfordshire Council (24 021 179)

Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Council not ensuring a road serving her property has been properly resurfaced. The law allows Mrs X to take this highway maintenance matter to the Magistrates’ court, which it would not be unreasonable for her to do. This takes her complaint outside of our jurisdiction. It would be reasonable for Mrs X to make any claim of property damage due to the highway’s condition to the Council’s insurers then the courts, if required.

Transport for London (25 006 848)

Statement Closed after initial enquiries Highway repair and maintenance 20-Aug-2025

Summary: We will not investigate Mr X’s complaint that his car was damaged by a pothole. This is because it is reasonable for Mr X to pursue his compensation claim by taking Transport for London (TFL) to court.

Durham County Council (24 009 280)

Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2025

Summary: We will not investigate Miss X’s complaint that the Council has refused to install a disabled ramp outside her property or improve the condition of a footpath nearby her property. There is not enough evidence of fault to justify an investigation.

Cheshire East Council (25 006 722)

Statement Closed after initial enquiries Highway repair and maintenance 17-Aug-2025

Summary: We will not investigate this complaint about the council allowing the pavement to become overcome with grass and debris. This is because the law provides an alternative remedy for the issue which it would be reasonable for Mr X to use.

Newcastle upon Tyne City Council (25 007 060)

Statement Closed after initial enquiries Highway repair and maintenance 14-Aug-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after her electric wheelchair hit a hole at a dropped kerb crossing. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Milton Keynes Council (25 006 740)

Statement Closed after initial enquiries Highway repair and maintenance 13-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his claim for damages after his car hit a pothole. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.

Cheshire East Council (25 004 551)

Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2025

Summary: We will not investigate this complaint about highway maintenance because there is insufficient evidence of fault.

Derbyshire County Council (25 004 597)

Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2025

Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigation.

Staffordshire County Council (25 006 186)

Statement Closed after initial enquiries Highway repair and maintenance 12-Aug-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint as any injustice is not sufficient to warrant our involvement.