West Northamptonshire Council (25 005 694)

Statement Closed after initial enquiries Highway repair and maintenance 14-Oct-2025

Summary: We will not investigate this complaint about highway maintenance, particularly blocked gullies. The complainant has not suffered a significant injustice as a result of the alleged fault, and it is reasonable to expect him to use the alternative court remedy to address his highway maintenance concerns.

Bristol City Council (25 004 959)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate this complaint about the Council failing to resolve highway disrepair issues, failing to reply to an email, and failing to respond to the complainant’s Stage 2 complaint. It is reasonable to expect the complainant to use the alternative court remedy which is available, and he has not been caused a significant injustice by the Council’s failure to respond to an email.

North Somerset Council (25 008 109)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate Mr X’s complaint about delay in resolving issues with a traffic light. This is because there is not enough evidence of fault.

Dorset Council (25 008 947)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate this complaint about highway maintenance because any injustice is not significant enough to justify our involvement, and the courts are better placed to consider this complaint if Mr Y wants to pursue the matter.

Bristol City Council (25 012 046)

Statement Closed after initial enquiries Highway repair and maintenance 13-Oct-2025

Summary: We will not investigate this complaint about damage to Miss X’s car from hitting a pothole in the road. This is because it is reasonable for Miss X to pursue her claim for repair costs through the courts.

Gloucestershire County Council (25 011 778)

Statement Closed after initial enquiries Highway repair and maintenance 12-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s claim for damage to his car, which he says results from hitting a pothole in the road. This is because it is reasonable for Mr X to pursue his claim through the courts.

Bolton Metropolitan Borough Council (24 023 041)

Statement Closed after initial enquiries Highway repair and maintenance 09-Oct-2025

Summary: We will not investigate this complaint about highway maintenance and repair because it is reasonable to expect Mr Y to go to court about the matter, who are better placed to deal with the complaint.

West Sussex County Council (25 014 156)

Statement Closed after initial enquiries Highway repair and maintenance 08-Oct-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.

Calderdale Metropolitan Borough Council (25 015 053)

Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.

Staffordshire County Council (25 007 446)

Statement Closed after initial enquiries Highway repair and maintenance 05-Oct-2025

Summary: We will not investigate this complaint about a hedge which has overgrown over the pavement because there is not enough evidence of fault to justify investigation.