Recent statements in this category are shown below:
Statement Upheld Highway repair and maintenance 04-Sep-2019
Summary: Mr X complains the Council damaged his driveway and failed to respond to his complaint. The Ombudsman will not investigate this complaint. This is because we cannot determine who is financially liable for the damage to his drive. And we consider the Council has offered an appropriate remedy to Mr X for the delays in its responses.
Statement Not upheld Highway repair and maintenance 04-Sep-2019
Summary: Mr X complained the Council refused to carry out work on the footway which runs past the entrance to his property. Mr X said resurfacing work on the footway caused surface water to pond on his pathway resulting in a nuisance and a hazard. The Council was not at fault. The surface water on Mr X's property is the principal reason for the ponding. To reinstate the footway as it was previously would cause the water to drain away across the footway which is an offence under the Highways Act.
Statement Upheld Highway repair and maintenance 28-Aug-2019
Summary: The Ombudsman found fault by the Council on Mr W's complaint of it failing to respond to reports he sent about a blocked drain on the highway to the front of his house. The Council inspected the wrong drain and only inspected the one he reported 7 months later. It also failed to communicate with him about his reports. The avoidable injustice this caused is remedied by the agreed action.
Statement Upheld Highway repair and maintenance 23-Jul-2019
Summary: Ms B complains Transport for London (TFL) delayed repairing a broken drain cover outside her home. The Ombudsman has found evidence of fault by TFL and upheld the complaint. He has completed the investigation because TFL agrees to take action including paying redress to Ms B.
Statement Not upheld Highway repair and maintenance 12-Jul-2019
Summary: Mr D complains the Council delayed adopting a road and implementing parking restrictions. The Ombudsman has not found evidence of fault by the Council. He has completed the investigation and not upheld the complaint.
Statement Upheld Highway repair and maintenance 05-Jul-2019
Summary: Mr C complains the Council failed to take measures to prevent traffic issues caused by a road closure in 2018 and did not handle his complaint correctly. The Ombudsman has found evidence of fault in the Council's complaints handling. He has upheld the complaint and completed the investigation because the Council agrees to apologise to Mr C for its errors.
Statement Upheld Highway repair and maintenance 27-Jun-2019
Summary: Mr C complains that since the Council resurfaced the highway outside his house, his family has been experiencing noise and vibrations from use by heavy goods vehicles which affects their sleep. The Ombudsman has found fault in some of the Council's communication but considers the Council's offer of an apology is enough to provide a suitable remedy for this.
Statement Upheld Highway repair and maintenance 24-Jun-2019
Summary: Miss D complains about the way the Council dealt with roadworks outside her house. The Ombudsman has found no fault in the way the Council dealt with the roadworks. There was fault in the way it handled Miss D's complaint.
Statement Upheld Highway repair and maintenance 20-Jun-2019
Summary: Mr C complains the Council took too long to repair properly a pothole outside his house which meant he spent unnecessary time and trouble in pursuing the matter and his family suffered noise and disturbance for longer than necessary which affected their sleep. The Ombudsman finds the delay was fault by the Council but considers the agreed actions of an apology, payment of £300 and tighter controls for highway repairs are enough to provide a suitable remedy for Mr C's injustice.
Statement Upheld Highway repair and maintenance 18-Jun-2019
Summary: Based on information seen so far, we consider the Council was at fault in stating the incorrect objection period for an Experimental Traffic Regulation Order, failing to properly consider the design of a road junction, providing the complainant with inaccurate and misleading information about its review of the junction, failing to provide a response at Stage 3 of its complaints process within the timescales set out in its policy and failing to ensure it could access officer records after they left the Council, to evidence its decision-making. However, these faults cause the complainant limited injustice for which we have recommended a small financial remedy. We have also recommended the Council should review its relevant policy and practices.