Statement Upheld Traffic management 01-Jul-2021
Summary: The complainant says incorrect information provided by Transport for London led him to buy a car which is non ULEZ compliant. We will not investigate this complaint. We are satisfied the actions taken by Transport for London are a suitable remedy to the complaint. The demand for compensation is a legal matter which can only be resolved by a court.
Statement Not upheld Traffic management 25-Jun-2021
Summary: Mr J complained regarding the Council's response to his request for traffic calming measures. We find no fault by the Council causing injustice.
Statement Not upheld Traffic management 24-Jun-2021
Summary: Mr Y complains that Transport for London refused to renew his application for a resident's discount for the congestion charge. The Ombudsman has found no fault in the way the decision was reached.
Statement Upheld Traffic management 24-Jun-2021
Summary: Mr B complains about the Council's decision to allow a marathon to go ahead in his and neighbouring localities without a single exit or entry point for the residents. Mr B also complains about the Council's poor complaint handling. The Ombudsman finds the Council at fault. However, the Council has taken action to address the issues and Mr B has no significant unremedied injustice for which we would recommend any further remedy.
Statement Not upheld Traffic management 19-Apr-2021
Summary: Miss Y has made a complaint about the way her complaint regarding parking enforcement in her area was handled by the Council. However, the Ombudsman has not identified any fault in this respect and does not consider this matter has caused Miss Y a significant personal injustice.
Statement Not upheld Traffic management 19-Mar-2021
Summary: Ms D complained about the Council's decision to place a zebra crossing in front of her house without consulting her. We find the Council was not at fault.
Statement Not upheld Traffic management 16-Feb-2021
Summary: Mr D complains the Council gave him insufficient notice about a road closure which impacted on his business. The Ombudsman has discontinued the investigation. That is because there is no worthwhile outcome achievable.
Statement Upheld Traffic management 11-Feb-2021
Summary: Mr and Mrs A complain the Council installed an unsafe pedestrian refuge island near their home. The Ombudsman has found some evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council accepts the recommended actions.
Statement Not upheld Traffic management 08-Feb-2021
Summary: Miss B complains the Council wrongly removed her car as an abandoned vehicle. We will not investigate this complaint because it is late.
Statement Not upheld Traffic management 08-Jan-2021
Summary: Mr X complained the Council refused to enforce legislation under the Exeter City Council Act 1987 which prohibits the parking of vehicles on pavements, grass verges and central reservations. We propose to discontinue this investigation. The complaint is out of time, it is unlikely we would find fault, Mr X has not experienced a significant enough injustice to warrant an investigation and we cannot achieve the outcome he wants.