West Sussex County Council (24 019 513)

Statement Closed after initial enquiries Traffic management 01-Apr-2025

Summary: We will not investigate this complaint about highway parking and insufficient maintenance of a tree causing damage. This is because there is insufficient evidence of fault which would warrant an investigation, and because it is reasonable to expect Mr X to pursue his damage claim through the Council’s insurers.

Wirral Metropolitan Borough Council (24 003 112)

Statement Upheld Traffic management 28-Mar-2025

Summary: Ms X complained about the way the Council dealt with her request to install a controlled pedestrian crossing. The Council was at fault for failing to respond to Ms X’s request, failing to explain its decision and failing to respond to her complaint. This caused Ms X frustration and uncertainty. The Council will apologise and write to Ms X to properly explain its decision.

Milton Keynes Council (24 009 578)

Statement Upheld Traffic management 27-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of new parking restrictions on his road. This is because the injustice is not significant enough to warrant investigation, and the Council has offered a suitable remedy.

City of Bradford Metropolitan District Council (24 020 979)

Statement Closed after initial enquiries Traffic management 26-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a grant under the clean air scheme. This is because there is insufficient evidence of fault by the Council.

Royal Borough of Kingston upon Thames (24 018 446)

Statement Closed after initial enquiries Traffic management 25-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a request for a road crossing to be installed, or about how it dealt with consultation into crossings. This is because there is insufficient evidence of fault.

London Borough of Redbridge (24 020 524)

Statement Closed after initial enquiries Traffic management 24-Mar-2025

Summary: We will not investigate this complaint about box junctions because there is insufficient evidence of fault by the Council.

Northumberland County Council (24 018 520)

Statement Closed after initial enquiries Traffic management 19-Mar-2025

Summary: We will not investigate this complaint about a grass verge near the complainant’s home. This because there is insufficient evidence of fault by the Council.

Bristol City Council (24 017 873)

Statement Closed after initial enquiries Traffic management 19-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to create a low traffic neighbourhood where the complainant lives. There is insufficient evidence of fault in the way the Council decided to introduce the scheme, we could not achieve the main outcome the complainant is seeking, and we will not look at the Council’s handling of the subsequent complaint process in isolation.

Transport for London (24 016 381)

Statement Closed after initial enquiries Traffic management 17-Mar-2025

Summary: We will not investigate Mr X’s complaint about Transport for London’s decision to refuse his application for a vehicle scrappage payment. This is because the decision complies with eligibility criteria for the scheme and there is not enough evidence of fault in the way the decision was reached.

Dorset Council (24 016 709)

Statement Closed after initial enquiries Traffic management 17-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to impose speed restrictions on roads in Mr X’s locale. This is because we are unlikely to find evidence to fault by the Council sufficient to warrant an investigation.