Recent statements in this category are shown below:
Statement Not upheld Traffic management 16-Feb-2021
Summary: Mr D complains the Council gave him insufficient notice about a road closure which impacted on his business. The Ombudsman has discontinued the investigation. That is because there is no worthwhile outcome achievable.
Statement Upheld Traffic management 11-Feb-2021
Summary: Mr and Mrs A complain the Council installed an unsafe pedestrian refuge island near their home. The Ombudsman has found some evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council accepts the recommended actions.
Statement Not upheld Traffic management 08-Feb-2021
Summary: Miss B complains the Council wrongly removed her car as an abandoned vehicle. We will not investigate this complaint because it is late.
Statement Not upheld Traffic management 08-Jan-2021
Summary: Mr X complained the Council refused to enforce legislation under the Exeter City Council Act 1987 which prohibits the parking of vehicles on pavements, grass verges and central reservations. We propose to discontinue this investigation. The complaint is out of time, it is unlikely we would find fault, Mr X has not experienced a significant enough injustice to warrant an investigation and we cannot achieve the outcome he wants.
Statement Not upheld Traffic management 10-Nov-2020
Summary: The Ombudsman has discontinued his investigation into Mr C's complaint about matters relating to traffic calming measures on his estate. This is because of the various jurisdictional reasons explained in this statement.
Statement Upheld Traffic management 21-Oct-2020
Summary: The Ombudsman will not investigate Mr X's complaint about the changes the Council has made to the road layout in the City Centre. This is because the Council has already provided a suitable remedy and it is unlikely further investigation will lead to a different outcome.
Statement Not upheld Traffic management 08-Oct-2020
Summary: Ms C complains about the Council's introduction of a cycle way which she says means a loss of parking and access to local shops by car which particularly affects her husband who is disabled and has a disproportionate and detrimental impact on her local Orthodox Jewish community. The Ombudsman has found no evidence of fault by the Council.
Statement Upheld Traffic management 18-Sep-2020
Summary: Mr X complains the Council failed to investigate and act on his concerns about parking on lanes near his house. The Council failed to communicate with Mr X clearly and consistently. This caused Mr X avoidable stress and frustration. To remedy this, the Council has agreed to apologise to Mr X.
Statement Not upheld Traffic management 11-Aug-2020
Summary: Mr C complains that the Council gave him wrong information when replying to pre-purchase enquiries and delayed in responding to his complaint. He says his house has reduced in value and suffers from excessive passing traffic. He also says that pursuing his complaint caused him stress and inconvenience. The Ombudsman finds no fault on the Council's part.
Statement Upheld Traffic management 22-Jun-2020
Summary: Mr X complained the Council has failed to take effective action to ensure he can access the rear of his property by car. He said this is causing him inconvenience. The Council was at fault when it provided Mr X with misleading information. It should pay him £100 to remedy the injustice this caused him.