Statement Not upheld Traffic management 24-May-2022
Summary: The Ombudsman found no fault on Mr D's complaint about the Council failing to carry out proper monitoring of high speeds on a stretch of road near his home. It provided evidence showing why it monitored where it did, contact it had with the police, why the police did not deploy officers to carry out enforcement monitoring near his home, and of Mr D making the police aware of his concerns.
Statement Not upheld Traffic management 16-May-2022
Summary: Mrs X complains about a statement made by a council officer on the impact of coloured pedestrian crossings on disabled people. Mrs X also says the Council constructed the coloured pedestrian crossing in breach of its public sector equality duty. I have discontinued my investigation of this complaint.
Statement Upheld Traffic management 15-May-2022
Summary: Mr X complains about the introduction of an experimental traffic order on a road he lives near to. He also complains about the engagement exercise the Council completed and says it was not fit for purpose. We find fault with the Council for failing to keep accurate records of its decision making in relation to who to consult with during the engagement exercise. However, we do not consider the fault identified caused any injustice.
Statement Upheld Traffic management 28-Apr-2022
Summary: Mr X complained about how the Council dealt with parking issues near his home. We found that, while the Council properly processed changes to local parking restrictions, it failed to communicate clearly with Mr X. The Council's apologies to Mr X had already addressed the frustration caused by its poor communication.
Statement Not upheld Traffic management 25-Feb-2022
Summary: Mr G complained about the Council's consultation for a traffic regulation order. He says there were several flaws in the Council's process. The effect was they were excluded from the consultation process and now have a bus stop opposite their home. He also complains the bus company used the stop as a terminus, contrary to the order, and the Council refused to take enforcement action. The Ombudsman's decision is there was no fault by the Council.
Statement Not upheld Traffic management 28-Jan-2022
Summary: Mr X complained about dangerous and illegal parking outside a business on the road where he lives. Access to Mr X's home has often been blocked as a result. He said the Council failed to take effective action or come up with a resolution. The Ombudsman found no fault in the Council's response to Mr X's complaints.
Statement Not upheld Traffic management 04-Jan-2022
Summary: Mr X complained the Council failed to properly respond to his reports about the condition of the road near to his home. We found there was no fault by the Council.
Statement Upheld Traffic management 14-Dec-2021
Summary: Mr X complained Transport for London refused to give him a resident's discount on the Congestion Charge after it stopped accepting new applications. Transport for London was at fault for failing to consider whether Mr X's case was exceptional enough to warrant the discount. This caused Mr X unnecessary frustration. Transport for London has agreed to consider whether to exercise its discretion and give Mr X the discount. It will also remind its staff that its policies should allow for consideration of the individual circumstances of each case.
Statement Upheld Traffic management 13-Dec-2021
Summary: Mr B complained the Council does not enforce a Traffic Regulation Order where he lives. He also complained the Council allowed an event to go ahead in 2019 despite the disruption it causes. Mr B says the Council's actions have negatively affected his enjoyment of his home. We found fault with the Council for poor record keeping and delays in its complaint procedure. The Council remedied the injustice caused to Mr B by these faults during its complaint procedure. It will also make service improvements.
Statement Not upheld Traffic management 13-Dec-2021
Summary: Mr X complained the Council failed to apply the Local Transport Plan policy and properly consider allowing motorcycles to use bus lanes when proposing a Traffic Regulation Order. Further Mr X said the Council delayed a trial allowing motorcycles to use bus lanes on a highway causing motorcyclists prolonged delays and inconvenience. The Council says it has acted in line with the recommendations of its Scrutiny Board and considered all relevant information when deciding to issue a Traffic Regulation Order. It says the impact of the Covid-19 pandemic on its resources caused unavoidable delay to the trial use of bus lanes. We found the Council acted without fault.