Recent statements in this category are shown below:
Statement Upheld Traffic management 22-Jun-2020
Summary: Mr X complained the Council has failed to take effective action to ensure he can access the rear of his property by car. He said this is causing him inconvenience. The Council was at fault when it provided Mr X with misleading information. It should pay him £100 to remedy the injustice this caused him.
Statement Upheld Traffic management 26-May-2020
Summary: Mr X complains the Council has failed to properly address his concerns about the safety of a road, risking his safety. The Ombudsman finds the Council at fault. He recommends the Council writes to Mr X setting out its consideration of his concerns and what action, if any, it will take. And ensure it keeps a written record of complaint responses in future.
Statement Not upheld Traffic management 23-Mar-2020
Summary: The Council was not at fault for its response to Mr B's complaint about signs on the road leading to his property. It considered the issues he raised, installed new signs, and explained why it would not take further action. As a result, the Ombudsman cannot question its decision.
Statement Not upheld Traffic management 07-Mar-2020
Summary: There is no evidence of fault in how the Council dealt with Mr D's application for parking restrictions to be implemented outside his property.
Statement Not upheld Traffic management 27-Feb-2020
Summary: Mr and Mrs X complain about people parking next to their dropped kerb. They say this is illegal and obstructs they driveway. The Ombudsman does not find fault with the Council's actions.
Statement Not upheld Traffic management 17-Feb-2020
Summary: We have discontinued our investigation into Mr X's complaint about the Council's consultation on a proposed cycle lane scheme. Given the distance Mr X lives from the proposed scheme, it is unlikely the Council's actions caused him a significant injustice. We have not exercised our discretion to look at how the matter affected (or will affect) other members of the public, because there is no significant evidence that anyone else has, or may have, experienced any injustice either.
Statement Not upheld Traffic management 12-Feb-2020
Summary: Mr D complains the Council failed to take enforcement action regarding obstructive parking. The Ombudsman has not found any evidence of fault. He has completed the investigation and not upheld the complaint.
Statement Not upheld Traffic management 28-Jan-2020
Summary: The Ombudsman found no fault on Mr J's complaint about the way the Council decided to introduce a controlled parking zone on roads near his hotel. The Council carried out informal and formal consultation, and considered the responses received, before making its decision.
Statement Upheld Traffic management 28-Jan-2020
Summary: The Ombudsman found fault by the Council on Mr and Mrs E's complaint about it not installing bus stop clearway markings outside their home. The Council failed to respond properly to their requests, forward them to the relevant department, send a proper complaint response, and failed to ensure the relevant department contacted them promptly. The agreed action remedies the injustice caused.
Statement Not upheld Traffic management 27-Jan-2020
Summary: There was no fault by the Council in a complaint which alleged council officers misled councillors on a petitions panel by misinterpreting government guidelines so the Council would not take any action on the petition panel's wishes to improve safety on a local road.