Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Traffic management

Recent statements in this category are shown below:

  • Transport for London (20 013 593)

    Statement Upheld Traffic management 01-Jul-2021

    Summary: The complainant says incorrect information provided by Transport for London led him to buy a car which is non ULEZ compliant. We will not investigate this complaint. We are satisfied the actions taken by Transport for London are a suitable remedy to the complaint. The demand for compensation is a legal matter which can only be resolved by a court.

  • Halton Borough Council (20 001 020)

    Statement Not upheld Traffic management 25-Jun-2021

    Summary: Mr J complained regarding the Council's response to his request for traffic calming measures. We find no fault by the Council causing injustice.

  • Transport for London (20 010 195)

    Statement Not upheld Traffic management 24-Jun-2021

    Summary: Mr Y complains that Transport for London refused to renew his application for a resident's discount for the congestion charge. The Ombudsman has found no fault in the way the decision was reached.

  • Trafford Council (19 020 917)

    Statement Upheld Traffic management 24-Jun-2021

    Summary: Mr B complains about the Council's decision to allow a marathon to go ahead in his and neighbouring localities without a single exit or entry point for the residents. Mr B also complains about the Council's poor complaint handling. The Ombudsman finds the Council at fault. However, the Council has taken action to address the issues and Mr B has no significant unremedied injustice for which we would recommend any further remedy.

  • London Borough of Haringey (20 006 252)

    Statement Not upheld Traffic management 19-Apr-2021

    Summary: Miss Y has made a complaint about the way her complaint regarding parking enforcement in her area was handled by the Council. However, the Ombudsman has not identified any fault in this respect and does not consider this matter has caused Miss Y a significant personal injustice.

  • London Borough of Bromley (20 005 081)

    Statement Not upheld Traffic management 19-Mar-2021

    Summary: Ms D complained about the Council's decision to place a zebra crossing in front of her house without consulting her. We find the Council was not at fault.

  • Herefordshire Council (20 006 810)

    Statement Not upheld Traffic management 16-Feb-2021

    Summary: Mr D complains the Council gave him insufficient notice about a road closure which impacted on his business. The Ombudsman has discontinued the investigation. That is because there is no worthwhile outcome achievable.

  • Bristol City Council (20 000 786)

    Statement Upheld Traffic management 11-Feb-2021

    Summary: Mr and Mrs A complain the Council installed an unsafe pedestrian refuge island near their home. The Ombudsman has found some evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council accepts the recommended actions.

  • London Borough of Lambeth (20 006 527)

    Statement Not upheld Traffic management 08-Feb-2021

    Summary: Miss B complains the Council wrongly removed her car as an abandoned vehicle. We will not investigate this complaint because it is late.

  • Devon County Council (20 005 507)

    Statement Not upheld Traffic management 08-Jan-2021

    Summary: Mr X complained the Council refused to enforce legislation under the Exeter City Council Act 1987 which prohibits the parking of vehicles on pavements, grass verges and central reservations. We propose to discontinue this investigation. The complaint is out of time, it is unlikely we would find fault, Mr X has not experienced a significant enough injustice to warrant an investigation and we cannot achieve the outcome he wants.