Traffic management


Recent statements in this category are shown below:

  • London Borough of Redbridge (18 002 921)

    Statement Upheld Traffic management 28-Jun-2019

    Summary: The Ombudsman found fault by the Council on Mrs Q's complaint about it failing to investigate her reports of a mosque never opening its car park for which it received planning consent which may be contributing to local parking problems. While it acted against inconsiderate parking, it failed to explore the reason for its frequent recurrence. The agreed action remedies the injustice caused. There was no evidence of her asking for a disabled bay. There is insufficient evidence about it failing to maintain pavements to find fault.

  • Manchester City Council (18 013 595)

    Statement Upheld Traffic management 27-Jun-2019

    Summary: Mr X says the Council unreasonably refused to issue him with a residents' parking permit. There was fault by the Council because it did not update its website to make clear certain properties including Mr X's home were not eligible for parking permits but it has since updated its website. The Council agreed to a financial remedy for Mr X to reflect the unnecessary time and trouble he was put to in pursuit of the matter.

  • East Riding of Yorkshire Council (18 014 632)

    Statement Not upheld Traffic management 27-Jun-2019

    Summary: Mr C says the Council failed to make a local water company carry out roadworks on a road he uses in a timely fashion. The Council fulfilled its statutory duties and was not responsible for any delay. It was not, therefore, at fault.

  • Transport for London (19 001 854)

    Statement Upheld Traffic management 26-Jun-2019

    Summary: Ms X complained Transport for London about its failure to adhere to a Court Order revoking several Penalty Charge Notices. The Ombudsman should not investigate this complaint. This is because Transport for London accepted it was at fault and has proposed suitable redress.

  • Northamptonshire County Council (18 007 719)

    Statement Upheld Traffic management 14-Jun-2019

    Summary: Ms B complains the Council did not properly consider objections when deciding to impose permanent no waiting restrictions down her road; she says the Council was biased and predetermined the decision. The Ombudsman found that although the process did not start in the normal way, the Council then followed the correct process and considered all relevant information when it decided the matter. Therefore, the outcome was the same regardless of earlier fault, so does not cause a significant injustice.

  • Northamptonshire County Council (18 007 717)

    Statement Upheld Traffic management 14-Jun-2019

    Summary: Mr B complains the Council did not properly consider objections when deciding to impose permanent no waiting restrictions down a nearby road; he says the Council was biased and predetermined the decision. The Ombudsman found that although the process did not start in the normal way, the Council then followed the correct process and considered all relevant information when it decided the matter. Therefore, the outcome was the same regardless of earlier fault, so does not cause a significant injustice.

  • Bristol City Council (18 010 726)

    Statement Not upheld Traffic management 07-Jun-2019

    Summary: Mr X complains the Council acted unfairly in how it allocated parking permits to himself and other housemates. The evidence shows the Council allocated the cheapest available permit whenever an application was made. This includes when Mr X applied in January 2019 and he was then awarded the first permit. The evidence shows the parking permits were allocated in accordance with the Council's policy and Mr X has not paid more because of fault.

  • London Borough of Merton (18 014 095)

    Statement Not upheld Traffic management 06-Jun-2019

    Summary: Mr X has complained about how the Council has dealt with his reports about parking permit misuse. There is no evidence of fault by the Council.

  • London Borough of Richmond upon Thames (18 008 736)

    Statement Upheld Traffic management 30-May-2019

    Summary: The Ombudsman found some fault by the Council on Ms W's complaint about the way it introduced and approved a new road scheme. A councillor presented the wrong drawing to a residents' meeting. When responding to her complaint, the Council apologised for this error and took steps to improve document control. An engineer, temporarily employed through an agency, had a possible conflict of interest. The Council apologised for failing to properly consider this and is taking legal advice about including agency staff within its code of conduct for employees.

  • Portsmouth City Council (18 012 755)

    Statement Not upheld Traffic management 13-May-2019

    Summary: Mr Y complained about how the Council decided to implement two controlled parking zones in his area. We have not found fault in the Council's decision-making process.