Recent statements in this category are shown below:
Statement Not upheld Traffic management 10-Nov-2020
Summary: The Ombudsman has discontinued his investigation into Mr C's complaint about matters relating to traffic calming measures on his estate. This is because of the various jurisdictional reasons explained in this statement.
Statement Upheld Traffic management 21-Oct-2020
Summary: The Ombudsman will not investigate Mr X's complaint about the changes the Council has made to the road layout in the City Centre. This is because the Council has already provided a suitable remedy and it is unlikely further investigation will lead to a different outcome.
Statement Not upheld Traffic management 08-Oct-2020
Summary: Ms C complains about the Council's introduction of a cycle way which she says means a loss of parking and access to local shops by car which particularly affects her husband who is disabled and has a disproportionate and detrimental impact on her local Orthodox Jewish community. The Ombudsman has found no evidence of fault by the Council.
Statement Upheld Traffic management 18-Sep-2020
Summary: Mr X complains the Council failed to investigate and act on his concerns about parking on lanes near his house. The Council failed to communicate with Mr X clearly and consistently. This caused Mr X avoidable stress and frustration. To remedy this, the Council has agreed to apologise to Mr X.
Statement Not upheld Traffic management 11-Aug-2020
Summary: Mr C complains that the Council gave him wrong information when replying to pre-purchase enquiries and delayed in responding to his complaint. He says his house has reduced in value and suffers from excessive passing traffic. He also says that pursuing his complaint caused him stress and inconvenience. The Ombudsman finds no fault on the Council's part.
Statement Upheld Traffic management 22-Jun-2020
Summary: Mr X complained the Council has failed to take effective action to ensure he can access the rear of his property by car. He said this is causing him inconvenience. The Council was at fault when it provided Mr X with misleading information. It should pay him £100 to remedy the injustice this caused him.
Statement Upheld Traffic management 26-May-2020
Summary: Mr X complains the Council has failed to properly address his concerns about the safety of a road, risking his safety. The Ombudsman finds the Council at fault. He recommends the Council writes to Mr X setting out its consideration of his concerns and what action, if any, it will take. And ensure it keeps a written record of complaint responses in future.
Statement Not upheld Traffic management 23-Mar-2020
Summary: The Council was not at fault for its response to Mr B's complaint about signs on the road leading to his property. It considered the issues he raised, installed new signs, and explained why it would not take further action. As a result, the Ombudsman cannot question its decision.
Statement Not upheld Traffic management 07-Mar-2020
Summary: There is no evidence of fault in how the Council dealt with Mr D's application for parking restrictions to be implemented outside his property.
Statement Not upheld Traffic management 27-Feb-2020
Summary: Mr and Mrs X complain about people parking next to their dropped kerb. They say this is illegal and obstructs they driveway. The Ombudsman does not find fault with the Council's actions.