Milton Keynes Council (24 018 449)

Statement Upheld Traffic management 27-Jul-2025

Summary: Mr B complained that the Council failed to respond to his enquiries about a dangerous stretch of road near his property. We found the Council failed to respond to his enquiries on several occasions causing frustration and possible delay to the speed reduction. The Council has agreed to apologise to Mr B, pay him £100 and improve its procedures for the future.

Worcestershire County Council (25 004 194)

Statement Closed after initial enquiries Traffic management 24-Jul-2025

Summary: We will not investigate this complaint about the Council removing limited term parking bays, because there is insufficient evidence of fault.

Westminster City Council (25 001 810)

Statement Closed after initial enquiries Traffic management 21-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council will not pay to implement parking restrictions. There is insufficient evidence of fault which would warrant an investigation.

Lancashire County Council (24 022 163)

Statement Closed after initial enquiries Traffic management 20-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s introduction of a restricted turn junction on a road near where he lives. There is not enough evidence of fault in the Council’s decision-making process to warrant investigation. There is insufficient significant personal injustice caused to Mr X by the matters complained of to justify us investigating. We also cannot achieve the outcome he seeks.

Cheshire East Council (25 003 640)

Statement Closed after initial enquiries Traffic management 17-Jul-2025

Summary: We will not investigate Mrs X’s complaint about being locked out of a Council car park. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Surrey County Council (25 002 800)

Statement Closed after initial enquiries Traffic management 15-Jul-2025

Summary: We will not investigate this complaint that the Council has breached the Equality Act by not making a disabled parking bay enforceable. This is because there is insufficient evidence of fault by the Council.

Kent County Council (24 023 248)

Statement Closed after initial enquiries Traffic management 13-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to close a road and that the Council ignored concerns of residents and other councillors. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

Leicestershire County Council (25 000 239)

Statement Closed after initial enquiries Traffic management 09-Jul-2025

Summary: We will not investigate Mr X’s complaint about obstructive parking outside his property. There is insufficient evidence of fault in the Council’s actions to warrant an investigation.

Hampshire County Council (25 000 469)

Statement Closed after initial enquiries Traffic management 08-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision not to put in highway safety measures near his property, and how it dealt with his complaint. There is not enough evidence of fault in the Council’s highways decision-making process to warrant an investigation. We do not investigate councils’ complaint‑handling where we are not investigating the core issues giving rise to the complaint.

City of Bradford Metropolitan District Council (25 000 671)

Statement Closed after initial enquiries Traffic management 06-Jul-2025

Summary: We will use our discretion not to investigate this complaint about an unsuccessful application for a clean air grant to upgrade the complainant’s vehicle.