London Borough of Bexley (24 001 217)

Statement Closed after initial enquiries Street furniture and lighting 09-Jun-2024

Summary: We will not investigate this complaint about street lighting and 5G towers because there is not enough evidence of fault to justify investigating.

Bristol City Council (23 014 284)

Statement Closed after initial enquiries Street furniture and lighting 04-Jun-2024

Summary: We will not investigate this complaint about road signs which the complainant considers do not meet national requirements. This is because the complainant is not impacted personally from their complaint to a degree that would justify our involvement.

Northumberland County Council (23 017 062)

Statement Closed after initial enquiries Street furniture and lighting 28-May-2024

Summary: We will not investigate this complaint about an alleged breach of the Equality Act 2010 and Local Government Act 1999. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. Breaches of the Equality Act 2010 are matters for the courts. Failure to obtain best value according to the Local Government Act 1999 is a matter which affects all or most of those within the Council’s area and is therefore outside our jurisdiction.

Essex County Council (23 021 420)

Statement Closed after initial enquiries Street furniture and lighting 14-May-2024

Summary: We will not investigate this complaint about faulty streetlights. The alleged fault has not caused the complainant a significant enough injustice.

Buckinghamshire Council (23 015 822)

Statement Upheld Street furniture and lighting 09-May-2024

Summary: There was fault in how the Council responded to reports Mr X made relating to faulty streetlights in his area. There was also fault in the complaint handling about this matter. These faults caused Mr X an injustice because of avoidable inconvenience. However, the Council have already taken adequate steps to remedy Mr X’s injustice before our involvement.

London Borough of Havering (23 019 768)

Statement Closed after initial enquiries Street furniture and lighting 06-May-2024

Summary: We will not investigate this complaint about a sign outside the complainant’s shop. This is because the Council has re-opened the complaint and will reconsider it.

Lincolnshire County Council (23 020 045)

Statement Closed after initial enquiries Street furniture and lighting 30-Apr-2024

Summary: We will not investigate this complaint about the relocation of a streetlight. We cannot achieve the outcome the complainant is seeking.

Transport for London (23 019 675)

Statement Closed after initial enquiries Street furniture and lighting 21-Apr-2024

Summary: We will not investigate this complaint about the authority’s refusal to move a bus stop from outside Mr X’s home so that he can construct a vehicle crossing. There is insufficient evidence of fault which would warrant an investigation.

Leicester City Council (23 017 607)

Statement Closed after initial enquiries Street furniture and lighting 03-Apr-2024

Summary: We will exercise our discretion not to investigate this complaint about the Council’s decision to charge the complainant to remove a light from his property. This is because key issues occurred too long ago and issues of liability for costs need to be determined by the courts.

London Borough of Lambeth (23 017 189)

Statement Closed after initial enquiries Street furniture and lighting 21-Mar-2024

Summary: We will not investigate this complaint about how the Council has dealt with a report of faulty street lights. This is because there is insufficient evidence of fault by the Council.