Transport for London (19 016 970)

Statement Upheld Street furniture and lighting 21-Dec-2020

Summary: Mr X complains about the location of a bus stop and shelter outside his home and disturbance from people waiting there. He has asked both the London Borough of Lambeth and Transport for London to move the bus stop away from his home. The Ombudsman has found no fault on the part of Lambeth but considers that TfL failed to respond properly to Mr X's request. TfL has agreed to apologise and pay Mr X £200 for his time and trouble and frustration and remind officers of the correct procedures. The Ombudsman has found no fault in their joint decision not to move the bus stop.

Bristol City Council (19 016 938)

Statement Upheld Street furniture and lighting 10-Nov-2020

Summary: Mr B complains at the Council's response to enquiries he made about it replacing a collapsed road sign. We uphold the complaint finding failings in the information given to Mr B by the Council through its 'Fix My Street' online reporting tool. It was also at fault for its complaint responses. This caused Mr B injustice as he experienced unnecessary time, trouble and frustration. The Council accepts these findings. At the end of this statement we set out the steps it has taken to learn lessons from this complaint and what action it has agreed to remedy Mr B's injustice.

Torbay Council (19 019 326)

Statement Upheld Street furniture and lighting 09-Nov-2020

Summary: Mrs X complained about high levels of light intrusion into her property after the Council completed road improvements at a junction behind her house. She said glow from the street lights had affected her sleep. The Council did not assess the level of light intrusion at Mrs X property following her complaint. That was fault. The Council has offered to complete a lighting level test. That remedies any injustice caused.

Norfolk County Council (20 000 671)

Statement Not upheld Street furniture and lighting 09-Oct-2020

Summary: Mr C says the Council misled him about the location of a bus stop when it published a traffic regulation order and did not consult him directly. There is no fault in how the Council handled the traffic regulation order process.

Cumbria County Council (19 015 287)

Statement Upheld Street furniture and lighting 25-Sep-2020

Summary: Miss X complained the Council failed to take account of her mother, Mrs Y's, mobility and access when it decided to place barriers on the path to the rear of Mrs Y's property. The Council was not at fault for installing the barriers. It failed to respond to Mrs Y's solicitor's letter and delayed responding to Miss X's complaint. It has agreed to apologise to Miss X and Mrs Y for the frustration this caused.

Bracknell Forest Council (19 018 296)

Statement Not upheld Street furniture and lighting 03-Sep-2020

Summary: Mr X complains about the information the Council provided about the upgrades of streetlights to LED lights. He says the Council misled him and did not tell him the lighting system would use the existing 3G/4G network to operate. He also complains the lamppost was still sending out wireless signals despite the Council removing the wireless transmitter. The Ombudsman does not find fault with the Council's actions.

Sheffield City Council (19 016 499)

Statement Not upheld Street furniture and lighting 10-Aug-2020

Summary: Mr J complains about light intrusion caused by the replacement of the streetlight outside his home with an LED light. The Ombudsman has found no fault by the Council.

Sheffield City Council (19 020 230)

Statement Not upheld Street furniture and lighting 07-Aug-2020

Summary: Mr F complains about light intrusion caused by an LED streetlight outside his home. The Ombudsman has found no fault by the Council.

Devon County Council (19 020 836)

Statement Upheld Street furniture and lighting 02-Jul-2020

Summary: The Ombudsman will not investigate this complaint about a delay in repairing a street light and poor complaint handling. This is because the Council has repaired the light and will contact the complainant to apologise.

Staffordshire County Council (19 014 718)

Statement Not upheld Street furniture and lighting 16-Jun-2020

Summary: There is no fault in the Council's decision not to move a lamp post. The Council's has considered it but decided there is no reason to move it, as there was previously a lamp post there.