Lancashire County Council (25 003 033)

Statement Closed after initial enquiries Street furniture and lighting 07-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision that a crash barrier is not required at a site Mr X says is unsafe. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now at least two years after Mr X first became aware of the matter.

Royal Borough of Kingston upon Thames (25 000 443)

Statement Closed after initial enquiries Street furniture and lighting 01-Jul-2025

Summary: We will not investigate this complaint about the Council’s installation of a pedestrian crossing. There is insufficient evidence of any significant injustice caused by the Council’s actions which would warrant an investigation.

Birmingham City Council (25 002 109)

Statement Closed after initial enquiries Street furniture and lighting 30-Jun-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to consult with him or a family member, Mrs Y, before it installed an EV charging point on a lamppost on the public highway outside their home. This is because neither Mr X or Mrs Y was caused a significant injustice for part of the complaint, and there is insufficient evidence of fault for the remainder.

Lancashire County Council (25 000 288)

Statement Closed after initial enquiries Street furniture and lighting 24-Jun-2025

Summary: We will not investigate this complaint about the Council’s response to the complainants concerns about street lighting, anti-social behaviour and lack of taxi access in the town centre near his home. There is not enough evidence of fault in the Council’s actions. Also, Mr X has not suffered a significant personal injustice.

Sheffield City Council (25 001 652)

Statement Closed after initial enquiries Street furniture and lighting 18-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to relocate a streetlight outside his property. This is because there is not enough evidence of fault to justify investigating, and we cannot achieve the outcome Mr X wants.

Staffordshire County Council (23 017 647)

Statement Upheld Street furniture and lighting 01-Jun-2025

Summary: Mr X complained the Council failed to repair damaged or missing pavement safety tactiles which have caused a potential danger to visually impaired people. Mr X also complained the Council’s approach to completing road repairs indirectly discriminated against visually impaired people. We found fault with the Council for failing to consider the full powers at its disposal to repair defects caused by utility companies and for failing to encourage utility companies to install utility covers with inlays for safety tactiles. The Council agreed to remind staff about the powers at its disposal and reviews its processes about encouraging utility providers. The Council also agreed to review the implementation of some of the tactiles installed on Derby Street for compliance with government guidance and in consideration of its Public Sector Equality Duty. We did not find fault with the Council’s general approach to highway repairs and did not find evidence of indirect discrimination towards visually impaired people.

London Borough of Redbridge (24 022 328)

Statement Closed after initial enquiries Street furniture and lighting 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to install a charging point outside his home. Any injustice the Council’s actions has caused to Mr X is not significant enough to warrant an investigation. Additionally, there is no worthwhile outcome achievable.

London Borough of Hillingdon (24 017 332)

Statement Closed after initial enquiries Street furniture and lighting 14-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to install bollards on the grass verge close to her dropped kerb and to tarmac the footway in front of her property. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

Lancashire County Council (24 020 513)

Statement Closed after initial enquiries Street furniture and lighting 06-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to relocate a lamppost outside his property. Mr X’s complaint is late with no good reason to exercise discretion.

Southampton City Council (24 019 995)

Statement Closed after initial enquiries Street furniture and lighting 31-Mar-2025

Summary: We will not investigate this complaint about the siting of a bus stop. This is because the complaint is late without good reasons to exercise discretion to investigate it now.