Recent statements in this category are shown below:
Statement Not upheld Street furniture and lighting 10-Jan-2019
Summary: Mr X complains the Council refused to install two directional signs to his nursery. There is no fault in the Council's decision and we do not uphold Mr X's complaint.
Statement Not upheld Street furniture and lighting 04-Dec-2018
Summary: Mr F complains about the Council's decision to remove street lights on a road in his local area. The Ombudsman has not found fault.
Statement Upheld Street furniture and lighting 04-Dec-2018
Summary: Mrs X complains the Council has taken 11 months to fit a shield to a street light outside her home. We uphold Mrs X's complaint and are satisfied with the remedy proposed by the Council.
Statement Upheld Street furniture and lighting 12-Nov-2018
Summary: Mr C complains that a transport authority has not acted to address antisocial behaviour and damage caused to his property by its customers. He also complains the authority issued him with penalty charge notices for using a bus lane to access his property. There is no fault in how the authority reached its decisions. However, the authority is at fault in how it dealt with Mr C's complaint.
Statement Not upheld Street furniture and lighting 26-Oct-2018
Summary: Mr X complains the Council failed to reduce light intrusion into his bedroom from a new LED street light. The Council is not at fault. The Council considered the guidance, and decided the light level on Mr X's bedroom window was within the accepted recommended levels.
Statement Upheld Street furniture and lighting 26-Oct-2018
Summary: Mr X complains about light intrusion from a new LED street lamp into his home. He says his affects the enjoyment of his home and his ability to sleep. The Ombudsman has found the Council to be at fault because it cannot show it properly considered the matter. There was also fault in how his complaint was handled. The Ombudsman recommends the Council should apologise and conduct a site visit to Mr X's home at night before reconsidering the matter again.
Statement Not upheld Street furniture and lighting 12-Sep-2018
Summary: Mr X complains the Council wrongly decided to situate a pay and display machine outside his house. There was no fault in the Council's actions.
Statement Not upheld Street furniture and lighting 02-Jul-2018
Summary: Mr X is registered as blind. He complains the Council failed to assess the impact on him of changes it made to its street lighting and traffic bollards. Because of this, Mr X says he has been disadvantaged and can no longer safely go out at night. I consider the Council gave due regard to the impact of its changes. The Council is not at fault.
Statement Not upheld Street furniture and lighting 26-Jun-2018
Summary: the Ombudsman does not find there is fault by the Council in its maintenance of two streetlights.
Statement Upheld Street furniture and lighting 21-Jun-2018
Summary: Mr B says the Council unreasonably refused to provide more street lighting on his road which has left the area in darkness, causing safety issues. There is no evidence the Council properly assessed the safety implications of light levels in Mr B's road. An agreement to carry out an assessment in Mr B's road and tell him the outcome is satisfactory remedy for the injustice caused.