Street furniture and lighting

South Norfolk District Council (18 010 996)

Statement Not upheld Street furniture and lighting 28-Feb-2019

Summary: Mrs X complains that the Council has not taken sufficient action to deal with excessive light spill from a new footway light. There is no evidence of fault in how the Council reached its decision that light spill from a new footway light is not excessive.

Milton Keynes Council (18 005 042)

Statement Upheld Street furniture and lighting 23-Jan-2019

Summary: Mr B complains about a broadband communications cabinet that has been installed next to his garden fence. He considers the cabinet poses a risk to the security of his property as someone could climb on to it and then into his garden. The Council has failed to provide evidence to show how it was satisfied that the cabinet needed to be sited in this location. The Council should, within a month of this decision, apologise for this and for how it responded to Mr B's complaint.

Surrey County Council (18 009 687)

Statement Not upheld Street furniture and lighting 10-Jan-2019

Summary: Mr X complains the Council refused to install two directional signs to his nursery. There is no fault in the Council's decision and we do not uphold Mr X's complaint.

East Sussex County Council (18 008 558)

Statement Upheld Street furniture and lighting 04-Dec-2018

Summary: Mrs X complains the Council has taken 11 months to fit a shield to a street light outside her home. We uphold Mrs X's complaint and are satisfied with the remedy proposed by the Council.

Durham County Council (18 005 058)

Statement Not upheld Street furniture and lighting 04-Dec-2018

Summary: Mr F complains about the Council's decision to remove street lights on a road in his local area. The Ombudsman has not found fault.

Transport for London (18 005 511)

Statement Upheld Street furniture and lighting 12-Nov-2018

Summary: Mr C complains that a transport authority has not acted to address antisocial behaviour and damage caused to his property by its customers. He also complains the authority issued him with penalty charge notices for using a bus lane to access his property. There is no fault in how the authority reached its decisions. However, the authority is at fault in how it dealt with Mr C's complaint.

London Borough of Hillingdon (18 000 095)

Statement Upheld Street furniture and lighting 26-Oct-2018

Summary: Mr X complains about light intrusion from a new LED street lamp into his home. He says his affects the enjoyment of his home and his ability to sleep. The Ombudsman has found the Council to be at fault because it cannot show it properly considered the matter. There was also fault in how his complaint was handled. The Ombudsman recommends the Council should apologise and conduct a site visit to Mr X's home at night before reconsidering the matter again.

Warrington Council (18 003 631)

Statement Not upheld Street furniture and lighting 26-Oct-2018

Summary: Mr X complains the Council failed to reduce light intrusion into his bedroom from a new LED street light. The Council is not at fault. The Council considered the guidance, and decided the light level on Mr X's bedroom window was within the accepted recommended levels.

London Borough of Croydon (18 002 967)

Statement Not upheld Street furniture and lighting 12-Sep-2018

Summary: Mr X complains the Council wrongly decided to situate a pay and display machine outside his house. There was no fault in the Council's actions.

Darlington Borough Council (17 017 370)

Statement Not upheld Street furniture and lighting 02-Jul-2018

Summary: Mr X is registered as blind. He complains the Council failed to assess the impact on him of changes it made to its street lighting and traffic bollards. Because of this, Mr X says he has been disadvantaged and can no longer safely go out at night. I consider the Council gave due regard to the impact of its changes. The Council is not at fault.