Recent statements in this category are shown below:
Statement Not upheld Street furniture and lighting 25-Feb-2020
Summary: Mr B considers that there was fault in the way the County Council approved the installation of a bus shelter across the road from his home. He considers that the County Council failed to take account of residents' concerns that this will attract anti-social behaviour and vandalism. The Ombudsman has found no fault in the way the County Council considered this matter, so we cannot question the merits of the decision to approve the bus shelter.
Statement Upheld Street furniture and lighting 06-Feb-2020
Summary: The Ombudsman found fault by the Council on Mr F's complaint of it failing to provide, maintain, and repair street lighting on a neighbouring road for more than 12 months. Repairs were not done following his reports for periods of up to 6 months. Nor was he kept informed about progress on them. The Council did not explore the possibility of using alternative providers. The agreed action remedies the avoidable injustice caused.
Statement Upheld Street furniture and lighting 17-Jan-2020
Summary: The Council failed to take the action it agreed to take to deal with overgrown shrubs and trees. The Council will now take this action, it will provide evidence that the works are included on a maintenance programme and it will puts checks in place to ensure works are carried out properly in future.
Statement Upheld Street furniture and lighting 05-Dec-2019
Summary: The Ombudsman discontinued his investigation, making no finding about fault, as the Council made a reasonable and suitable offer to resolve Mr X's complaint about moving a bus shelter near his property.
Statement Upheld Street furniture and lighting 05-Aug-2019
Summary: The Ombudsman found some fault by the Council on Miss L's complaint about its decision to relocate a bus stop outside of her house. While it properly carried out consultation, it failed to tell residents affected of its decision to implement the proposal. As Miss L did not own the house at the time of the consultation, the first she knew about it was when contractors started work outside. The agreed action remedies the injustice caused.
Statement Upheld Street furniture and lighting 29-Jul-2019
Summary: The Council failed to make written records about its decision to move footpath barriers closer to Ms X's home. The failure to keep records did not affect the Council's decision to move the barriers or, therefore, the position Ms X found herself in. The Council agreed to review its practices for keeping written records of its decisions.
Statement Upheld Street furniture and lighting 13-Jun-2019
Summary: Mr X complains about high levels of light intrusion from a street lamp positioned outside his mother's (Mrs Y's) property. He says this causes her distress. He also complains about delays in the Council's complaints process. The Council took appropriate action to reduce the level of light intrusion to within the recommended limits. However, there was some delay within the process. It has agreed to apologise to Mr X and his mother for the delay and pay Mrs Y £150 to acknowledge the distress caused.
Statement Not upheld Street furniture and lighting 28-Feb-2019
Summary: Mrs X complains that the Council has not taken sufficient action to deal with excessive light spill from a new footway light. There is no evidence of fault in how the Council reached its decision that light spill from a new footway light is not excessive.
Statement Upheld Street furniture and lighting 23-Jan-2019
Summary: Mr B complains about a broadband communications cabinet that has been installed next to his garden fence. He considers the cabinet poses a risk to the security of his property as someone could climb on to it and then into his garden. The Council has failed to provide evidence to show how it was satisfied that the cabinet needed to be sited in this location. The Council should, within a month of this decision, apologise for this and for how it responded to Mr B's complaint.
Statement Not upheld Street furniture and lighting 10-Jan-2019
Summary: Mr X complains the Council refused to install two directional signs to his nursery. There is no fault in the Council's decision and we do not uphold Mr X's complaint.