London Borough of Lambeth (24 005 355)

Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024

Summary: We will not investigate Miss X’s complaint about penalty charge notices issued to her contractor. This is because we could not say the issue of the penalty charge notices caused Miss X injustice as she was not liable for them. The proper way to challenge the penalty charge notices was through the statutory appeals process and the right of appeal applied to the contractor as the registered keeper of the vehicle, not Miss X.

London Borough of Southwark (24 005 843)

Statement Closed after initial enquiries Parking and other penalties 20-Aug-2024

Summary: We will not investigate this complaint about penalty charge notices being incorrectly issued as there is insufficient remaining injustice caused to the complainant to warrant our further involvement.

London Borough of Haringey (24 005 175)

Statement Upheld Parking and other penalties 19-Aug-2024

Summary: We will not investigate Mr X’s complaint about two penalty charge notices issued by the Council. This is because the Council has cancelled the penalty charge notices and it would have been reasonable for Mr X to appeal against them to London Tribunals.

Tonbridge and Malling Borough Council (24 006 330)

Statement Closed after initial enquiries Parking and other penalties 19-Aug-2024

Summary: We will not investigate this complaint about a penalty charge notice as there is a statutory appeal process which Mr X can reasonably make use of.

Birmingham City Council (23 010 611)

Statement Not upheld Parking and other penalties 18-Aug-2024

Summary: Mrs X complained that bailiffs repeatedly contacted her about penalty charge notices she believes were revoked, and contacted her during a period of ‘breathing space’. Mrs X also complained about the Traffic Enforcement Centre’s appeal process. Mrs X said this had an impact on her mental health and wellbeing. We do not find the Council at fault. Also, we cannot investigate the Traffic Enforcement Centre as it is outside our jurisdiction.

Stoke-on-Trent City Council (24 005 650)

Statement Closed after initial enquiries Parking and other penalties 18-Aug-2024

Summary: We will not investigate this complaint about two Penalty Charge Notices because the complainant could have appealed to the tribunal.

London Borough of Bromley (24 007 608)

Statement Closed after initial enquiries Parking and other penalties 15-Aug-2024

Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice he received for a moving traffic contravention. This is because Mr B appealed to the tribunal.

Liverpool City Council (24 007 854)

Statement Closed after initial enquiries Parking and other penalties 15-Aug-2024

Summary: We will not investigate Mr X’s complaint that the automated parking system is faulty. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is a legal right to appeal to the Traffic Penalty Tribunal and it is reasonable to expect Mr X to use it.

London Borough of Tower Hamlets (24 000 334)

Statement Closed after initial enquiries Parking and other penalties 14-Aug-2024

Summary: We cannot investigate Mr X’s complaint about the Council’s lack of parking enforcement on his housing estate. This is because the law does not allow us to investigate complaints about the Council’s management of social housing.

Calderdale Metropolitan Borough Council (24 007 749)

Statement Closed after initial enquiries Parking and other penalties 14-Aug-2024

Summary: We will not investigate this complaint about Penalty Charge Notice. This is because it is reasonable to expect Mr X to appeal to the Traffic Enforcement Centre and then the Traffic Penalty Tribunal.