Statement Upheld Parking and other penalties 13-Dec-2021
Summary: We will not investigate Mr X's complaint about the Council's handling of a penalty charge notice. This is because the Council has provided a suitable remedy for the complaint and Mr X had the right to take the matter to court.
Statement Upheld Parking and other penalties 09-Dec-2021
Summary: We will not investigate Mr X's complaint about the Council's handling of his challenges to a penalty charge notice. This is because the Council's cancellation of the notice provides a suitable remedy and it is unlikely we would recommend anything more.
Statement Upheld Parking and other penalties 07-Dec-2021
Summary: We will not investigate Mr X's complaint because the Council has agreed to do so via its complaint procedure. Mr X can return to this office if he disagrees with the outcome or if the Council fails again to deal with his complaint appropriately.
Statement Upheld Parking and other penalties 06-Dec-2021
Summary: Mr C complained the Council wrongly issued two penalty charge notices for the same parking contravention and clamped his car. Mr C says he spent unnecessary time and trouble in trying to resolve the matter and could not use his car for a day. We have found fault by the Council but consider the agreed action of a payment of £175 provides a suitable remedy.
Statement Not upheld Parking and other penalties 30-Nov-2021
Summary: Miss B and Mr C complained the Council did not send them parking charge notices or tell them these were outstanding. They said the Council wrongly sent bailiffs to their property causing them stress and upset. There was no fault by the Council, Merseyflow or the enforcement company.
Statement Upheld Parking and other penalties 26-Nov-2021
Summary: Mr X complains that the Council failed to refund him the full amount from two penalty charge notices. He says this has left him unfairly out of pocket, and he has spent time and trouble trying to resolve it. The Ombudsman finds the Council at fault. This caused Mr X injustice because it deprived him of his right to appeal the penalty charge notices. The Council has agreed to refund Mr X the cost of one penalty charge notice.
Statement Upheld Parking and other penalties 17-Nov-2021
Summary: Mr D complains about the Council's decision to introduce parking restrictions on a road near his home and business and that the Council did not deal properly with his petition to change the parking restrictions under the 'right to challenge parking policies' procedures. There was no fault in the Council's decision or the way it dealt with his petition. It delayed responding to his complaint but has already apologised for that, which is a suitable remedy.
Statement Upheld Parking and other penalties 15-Nov-2021
Summary: We will not investigate Mr X's complaint about the handling of a parking permit application. This is because the Council has offered a suitable remedy to Mr X and it is unlikely we could achieve anything more for him.
Statement Upheld Parking and other penalties 12-Nov-2021
Summary: Miss X complained the Council failed to consider her appeal against a charge certificate issued to her for failing to pay a Penalty Charge Notice (PCN) which she told it she never received. The Council was at fault. It failed to use its discretion to consider the circumstances of Miss X's appeal and failed to explain to Miss X how to make a witness statement at the next stage of the process. The Council agreed to refund the £195.00 Miss X paid and reissue her the original PCN giving her the opportunity to pay it at the discounted rate or make formal representations.
Statement Not upheld Parking and other penalties 10-Nov-2021
Summary: the complainant, Mr X, complained the Council failed to properly consult with HGV drivers and consider the likely impact on them of parking controls imposed under an Experimental Traffic Regulation Order. The Council said it followed the correct procedure, gained the necessary approval from the Secretary of State for Transport, and remedied a case where a penalty charge notice had been issued in error. We found the Council acted without fault.