Parking and other penalties


Recent statements in this category are shown below:

  • Halton Borough Council (19 007 715)

    Statement Upheld Parking and other penalties 18-Oct-2019

    Summary: The Ombudsman will not investigate Miss X's complaint about the Council's handling of more than 20 penalty charge notices for failing to pay a toll. The Council has waived more than £2,500 in costs and it is unlikely we would recommend any further remedy for Miss X.

  • London Borough of Harrow (19 004 854)

    Statement Not upheld Parking and other penalties 17-Oct-2019

    Summary: I have discontinued my investigation into this complaint about a penalty charge notice. This is because Mr X had a right of appeal to the London Tribunals and we are unlikely to find fault in the way the Council acted.

  • London Borough of Newham (19 005 579)

    Statement Not upheld Parking and other penalties 16-Oct-2019

    Summary: The Ombudsman has discontinued his investigation into Ms B's complaint about discrimination by an enforcement officer acting on behalf of the Council. Ms B has withdrawn her complaint because it is resolved.

  • Bath and North East Somerset Council (19 002 929)

    Statement Upheld Parking and other penalties 16-Oct-2019

    Summary: Ms X complains about unnecessary vehicle restrictions for loading bays near her house and poor highway signage. She says these restrict her ability to maintain her property as contractors cannot park in peak periods and the signage encourages cyclists to cycle in the wrong direction on the path. She also complains about poor communication. There was no fault in how the Council made its decision to maintain the current restrictions on afternoon loading times, and the signage is in line with highway regulations. There were some delays in responding to her concerns. The Council has already apologised for this and agreed to review its procedures. This is an appropriate remedy for this part of the complaint.

  • Barnsley Metropolitan Borough Council (19 004 853)

    Statement Upheld Parking and other penalties 16-Oct-2019

    Summary: The Council failed to respond to Miss X's challenge against a Parking Charge Notice and delayed responding to her complaint. The Council has apologised to Miss X and refunded her the £35 charge she paid. This is a suitable way to remedy this complaint.

  • London Borough of Lambeth (18 016 872)

    Statement Upheld Parking and other penalties 08-Oct-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's handling of his penalty charge notice including its poor communication. The Council has apologised to Mr X, agreed to pay him £100 for his injustice, and considered the practice issues.

  • Durham County Council (19 003 205)

    Statement Not upheld Parking and other penalties 07-Oct-2019

    Summary: Mr X complained the Council has not made adequate reasonable adjustments for disabled people to park in the city centre. He believes its policies are discriminatory. There was no fault in the way the Council considered reasonable adjustments and its parking policy is in line with relevant guidance. It is for the Court, not the Ombudsman, to say whether policies are lawful or discriminatory.

  • Cherwell District Council (19 006 798)

    Statement Upheld Parking and other penalties 02-Oct-2019

    Summary: The Ombudsman will not investigate Miss X's complaint about an excess charge notice issued by the Council's contractor. The Council has agreed to cancel the notice and refund Miss X's payment and this provides a suitable remedy for the complaint.

  • Gravesham Borough Council (19 003 907)

    Statement Not upheld Parking and other penalties 01-Oct-2019

    Summary: Mrs X complains the Council failed to make reasonable adjustments after it rejected the formal representations she made to contest a Penalty Charge Notice she was issued for a parking violation in February 2018. She says its failure to do so meant she was unable to access the appeal process and contest the action it was taking. She states an enforcement agent eventually visited her home to recover the debt and the process would not have escalated to this stage had she been able to appeal. The Ombudsman has discontinued the investigation into this complaint. This is because Mrs X could have appealed to the Traffic Penalty Tribunal or filed a witness statement with the Traffic Enforcement Centre to contest the action being taken by the Council, meaning we cannot investigate the matter. Moreover, we cannot achieve the outcome that she wants if we were to investigate her other concerns.

  • Transport for London (19 006 498)

    Statement Upheld Parking and other penalties 30-Sep-2019

    Summary: The Ombudsman will not investigate Ms X's complaint about Transport for London's handling of 32 penalty charge notices for congestion charging contraventions. This is because Transport for London has waived more than £6,500 owed by Ms X and this provides a suitable remedy; it is therefore unlikely we would recommend anything further.