Parking and other penalties

Recent statements in this category are shown below:

  • Transport for London (19 000 119)

    Statement Upheld Parking and other penalties 15-May-2019

    Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice because the Authority has offered to cancel it.

  • London Borough of Southwark (18 016 343)

    Statement Upheld Parking and other penalties 09-May-2019

    Summary: Mr X complained about the Council's handling of a penalty charge notice. The Council was at fault as it sent its response to Mr X's informal representations to the wrong email address, and failed to respond properly to the issues Mr X raised. To remedy this, the Council has agreed to pay Mr X £120 to acknowledge his lost opportunity to pay the penalty charge notice at the discounted rate or to make an informed decision as to whether to continue with an appeal.

  • London Borough of Haringey (18 011 348)

    Statement Upheld Parking and other penalties 29-Apr-2019

    Summary: Ms X, on behalf of a residents group, complained the Council failed to provide a deadline by which it would amend a traffic order to enable it to take enforcement action against council staff misusing their parking permits in the area where she resides. There is fault by the Council and it has agreed to apologise to the residents group and provide them with a date of when the relevant traffic order will take effect and enforcement action will begin.

  • Bristol City Council (18 005 149)

    Statement Upheld Parking and other penalties 26-Apr-2019

    Summary: Mr and Mrs B complain about the conduct of an enforcement agent acting on behalf of the Council. The Ombudsman finds the enforcement agent was at fault in acting in an aggressive and intimidating manner and in forcibly entering Mr and Mrs B's property and failing to leave when requested to do so. The Ombudsman has recommended a remedy for the injustice suffered by Mr and Mrs B.

  • London Borough of Lambeth (18 012 429)

    Statement Upheld Parking and other penalties 24-Apr-2019

    Summary: Mr Y complains enforcement agents acting for the Council disclosed information about a bus lane contravention penalty debt to third parties and then the Council failed to respond to his complaint about this. We find fault in the Council's actions causing Mr Y avoidable embarrassment and frustration. The Council has agreed to apologise to Mr Y, make a payment to him, remind enforcement agents about confidentiality and review its complaint handling.

  • London Borough of Bromley (18 014 809)

    Statement Not upheld Parking and other penalties 18-Apr-2019

    Summary: Mrs X complains the Council applied its policy inconsistently as it charged her for a blockwork vehicle crossover but did not charge residents in a neighbouring street. The Council applied its policy correctly to Mrs X but used its discretion not to charge for the work in the other street. This is not fault.

  • London Borough of Redbridge (18 017 863)

    Statement Upheld Parking and other penalties 12-Apr-2019

    Summary: The Ombudsman will not investigate Mrs X's complaint about a refund for a payment made for a parking fine. The Council has now made the payment and the complaint is resolved.

  • Maidstone Borough Council (18 012 712)

    Statement Upheld Parking and other penalties 12-Apr-2019

    Summary: The Ombudsman upholds this complaint about penalty charge notices issued to the complainant when he parked his motorcycle in Council-run car park. The Council had no legal basis to issue the penalty charge notices so has agreed to refund what the complainant paid and pay a further £100 to remedy the injustice caused to him. The Council also agreed to refund any penalty notices issued in error to motorcycles for non-payment between 11 April 2018 and 31 October 2018.

  • Tandridge District Council (18 018 594)

    Statement Upheld Parking and other penalties 10-Apr-2019

    Summary: The Ombudsman will not investigate Ms X's complaint about a parking ticket. The Council has resolved the complaint by cancelling the parking ticket and refunding the £35 fine.

  • London Borough of Bromley (18 013 530)

    Statement Upheld Parking and other penalties 08-Apr-2019

    Summary: Mr X complained the Council gave him wrong advice about his eligibility for a residents' parking permit. The Ombudsman finds the Council was at fault for the advice it gave to Mr X and has apologised for this. This is sufficient remedy for raising Mr X's expectations. There is no outstanding injustice as Mr X does not live in the controlled parking zone.