Recent statements in this category are shown below:
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London Borough of Southwark (25 015 964)
Statement Not upheld Parking and other penalties 15-Jun-2026
Summary: Ms X complained about the Council handling of her Penalty Charge Notice (PCN). Ms X said this distressed her. The Council was not at fault.
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City of Bradford Metropolitan District Council (25 023 203)
Statement Closed after initial enquiries Parking and other penalties 15-Jun-2026
Summary: We will not investigate this complaint about a resident’s parking scheme. This is because there is insufficient evidence of fault to warrant an investigation.
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Transport for London (25 025 141)
Statement Closed after initial enquiries Parking and other penalties 15-Jun-2026
Summary: We will not investigate this complaint that the Authority will not transfer liability of an emission zone penalty charge notice. This is because it would have been reasonable for Mr X to appeal to the London Traffic Tribunals.
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London Borough of Lewisham (25 016 517)
Statement Upheld Parking and other penalties 14-Jun-2026
Summary: Mrs X complained on behalf of Mrs Y that the Council did not properly consider her application for a Disabled Resident Parking Permit. Mrs X also complained the Council wrongly issued a Penalty Charge Notice. She says the Council’s actions caused avoidable stress and confusion. She also says her trust in the Council has been damaged. We found fault by the Council. The Council has agreed to provide an apology and to reconsider Mrs Y’s permit application.
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Transport for London (25 021 383)
Statement Closed after initial enquiries Parking and other penalties 14-Jun-2026
Summary: We will not investigate this complaint about the conduct of Enforcement Agents. This is because there is not enough evidence of fault and investigation would not add to the investigation already carried out by the Authority.
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Transport for London (25 023 660)
Statement Upheld Parking and other penalties 14-Jun-2026
Summary: We will not investigate this complaint about Transport for London’s handling of Mrs X’s representations against a penalty charge notice. This is because Transport for London has agreed to cancel the penalty charge notice and this provides a suitable remedy for the injustice caused to Mrs X.
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Essex County Council (26 005 602)
Statement Closed after initial enquiries Parking and other penalties 14-Jun-2026
Summary: We will not investigate this complaint about the Council’s rejection of an application for a disabled parking bay. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Lewisham (25 021 993)
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2026
Summary: We will not investigate this complaint about the Council’s implementation of its School Streets programme. This is because any injustice is not significant enough to justify our involvement.
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Statement Closed after initial enquiries Parking and other penalties 11-Jun-2026
Summary: We will not investigate this complaint about a Penalty Charge Notice and a tribunal hearing. The matter has been considered through the statutory appeal process, and we cannot question the tribunal’s decision or events at the hearing. This includes the complainant’s concerns about procedural fairness at the hearing, which are matters for the tribunal process and not the Ombudsman.
We also will not investigate the Authority’s complaint handling in isolation, as it is not separable from matters we cannot investigate -
Statement Closed after initial enquiries Parking and other penalties 11-Jun-2026
Summary: We will not investigate this complaint about the Penalty Charge Notice (PCN). It was reasonable to expect the complainant to ask the Traffic Enforcement Centre to restore their right to appeal and then appeal to a tribunal. The Council can decide what evidence it will consider when it looks at a PCN challenge. We can only check whether the Council followed the correct process and considered the evidence. There is not enough evidence of fault in the Council’s process to justify our involvement.