Parking and other penalties


Recent statements in this category are shown below:

  • London Borough of Harrow (19 001 024)

    Statement Upheld Parking and other penalties 03-Sep-2019

    Summary: Mr Y says the Council ignored evidence that he was not the registered keeper of a vehicle at the time 10 penalty charge notices were issued. The Council accepts it missed opportunities to seek more information about Mr Y's mental health problems and vulnerability. The Council has agreed to remove Mr Y's name from the outstanding cases and take no further action against him.

  • Royal Borough of Kingston upon Thames (19 001 616)

    Statement Not upheld Parking and other penalties 02-Sep-2019

    Summary: Ms X complains the Council has issued her numerous Penalty Charge Notices and repeatedly tries to recover unpaid charges from her, despite the Traffic Enforcement Centre consistently finding in her favour. She also complains two councillors have breached the Nolan principles and says the Council has not dealt with her code of conduct complaints about these matters in the correct manner. The Ombudsman has discontinued its investigation into this complaint. This is because the parts of the complaint are out of our jurisdiction, premature, or they do not warrant further investigation as there is no evidence of significant injustice.

  • Telford & Wrekin Council (19 002 137)

    Statement Upheld Parking and other penalties 28-Aug-2019

    Summary: Mr and Mrs X complained about the Council's decision to remove white line road markings from the dropped kerb to their driveway. There was some fault in the Council's consultation process, but Mr and Mrs X did not suffer any significant injustice.

  • London Borough of Hammersmith & Fulham (18 014 907)

    Statement Upheld Parking and other penalties 27-Aug-2019

    Summary: Ms X complained about the Council towing away her car and charging her for outstanding penalty charge notices and storage charges. The Ombudsman finds the Council was at fault for failing to respond to Ms X, failing to warn her it would remove the car and failing to consider properly the information she provided. Had there been no fault Ms X could have avoided six penalty charge notices and the storage charges for her car. The Council has agreed to cancel six penalty charge notices and the storage charges.

  • London Borough of Hammersmith & Fulham (18 018 186)

    Statement Upheld Parking and other penalties 27-Aug-2019

    Summary: The Council was not at fault in processing a penalty charge notice it issued to Ms X. However, it was at fault in not telling Ms X about the Traffic Enforcement Centre when she got in touch after paying the penalty charge following contact from bailiffs. The Council agreed to apologise to Ms X for any inconvenience this had caused her.

  • London Borough of Hammersmith & Fulham (18 017 352)

    Statement Not upheld Parking and other penalties 23-Aug-2019

    Summary: Ms X complains about the enforcement charges added to a penalty charge notice. There is no fault in the way the Council and the bailiffs pursued the debt. However, as a goodwill gesture, the bailiffs have offered to refund the enforcement fee.

  • London Borough of Haringey (18 018 865)

    Statement Not upheld Parking and other penalties 15-Aug-2019

    Summary: Mr X complained about how the Council processed the renewal of his residents parking permit. The Ombudsman finds the Council was not at fault.

  • London Borough of Croydon (18 019 095)

    Statement Upheld Parking and other penalties 14-Aug-2019

    Summary: The complainant says the Council failed to note and act upon a change of address. The complainant says this resulted in enforcement agents clamping his car. The complainant missed a hospital appointment and took unplanned time away from work to visit the Council and resolve the dispute. The Council says it had used the wrong information, apologised to the complainant but did not consider any further remedy. The Ombudsman finds the Council at fault and recommends a remedy.

  • City of Bradford Metropolitan District Council (18 019 642)

    Statement Not upheld Parking and other penalties 08-Aug-2019

    Summary: Mr X complained about the actions of the Council's appointed enforcement agents, and the way his complaint has been handled, following an unpaid penalty charge notice. The Council has agreed to re-issue the penalty charge notice at the notice to owner stage so we are discontinuing our investigation.

  • London Borough of Camden (18 019 821)

    Statement Not upheld Parking and other penalties 08-Aug-2019

    Summary: Mr B complains the Council would not issue him with a parking permit for longer than 6 months. Mr B complains he had to pay more for parking because he did not have a permit. The Ombudsman has completed its investigation and found no evidence of fault by the Council.