Parking and other penalties


Recent statements in this category are shown below:

  • Transport for London (18 013 645)

    Statement Upheld Parking and other penalties 19-Dec-2019

    Summary: Mr B complains about the conduct of an enforcement agent acting on behalf of Transport for London. The Ombudsman finds the enforcement agent was at fault in preventing Mr B's son closing the door and in misrepresenting his powers. The Ombudsman has recommended a remedy for the injustice caused.

  • London Borough of Barnet (18 015 978)

    Statement Upheld Parking and other penalties 18-Dec-2019

    Summary: There was no fault by bailiffs acting for a council because they made appropriate checks about the identity of the registered keeper before clamping a car. There was also no fault by the bailiffs in the way it dealt with Ms C's subsequent third party claim. Had she provided unredacted evidence sooner, the bailiffs would have released the car to her. The bailiffs deleted video footage after Ms C had made a valid data request. This was due to a one-off technical error, but was fault and caused avoidable frustration. The Council will apologise and pay Ms C £100 to reflect this.

  • North Tyneside Metropolitan Borough Council (19 004 403)

    Statement Upheld Parking and other penalties 18-Dec-2019

    Summary: Mr X complained the Council did not allow him to challenge a penalty charge notice for a bus lane contravention because he had already paid the charge. The Ombudsman finds the Council was at fault. The Council has agreed to consider Mr X's representations.

  • Southend-on-Sea Borough Council (19 005 546)

    Statement Upheld Parking and other penalties 17-Dec-2019

    Summary: Miss X complained the Council failed to take proper account of information she provided when it was pursuing a debt from someone claiming to live at her property. The Council initially failed to properly consider the information she provided. However, the majority of bailiff action was placed on hold. The Council apologised to Miss X for shortcomings in the way the Council dealt with her contacts. This was a reasonable response to the complaint.

  • Slough Borough Council (19 007 936)

    Statement Not upheld Parking and other penalties 12-Dec-2019

    Summary: Mr B complains on behalf of Mr C. He says the Council did not follow procedure when it gave planning permission for a redevelopment project and unlawfully removed vehicles from the land. The Ombudsman will discontinue the investigation because there is no evidence of significant personal injustice.

  • London Borough of Lambeth (19 007 392)

    Statement Upheld Parking and other penalties 12-Dec-2019

    Summary: Ms B complains that an enforcement agent acting on behalf of the Council visited her property and attempted to clamp her car despite enforcement having been placed on hold pending consideration of her case by the court. The Ombudsman finds the Council was at fault and has recommended a remedy for the injustice suffered by Ms B.

  • Winchester City Council (18 016 741)

    Statement Upheld Parking and other penalties 11-Dec-2019

    Summary: Mr X complained about the Council's delay in processing his application for a parking permit. The Council investigated Mr X's complaint. It accepted fault, identified service improvements and offered a remedy. We cannot add to the investigation and the remedy offered is suitable.

  • London Borough of Ealing (19 006 863)

    Statement Upheld Parking and other penalties 09-Dec-2019

    Summary: Mr X complains about the Council's handling of a Penalty Charge Notice. Mr X says he lost the chance to pay at the discounted rate. The Ombudsman finds fault with the Council which caused Mr X injustice. The Council has agreed to refund Mr X the extra charges added.

  • Huntingdonshire District Council (19 003 181)

    Statement Upheld Parking and other penalties 27-Nov-2019

    Summary: Mr B complained the Council wrongly led him to believe he had a right of appeal in court after rejecting his appeal about an Excess Charge Notice. He also complained the Council's correspondence did not explain if it took him to court, he would incur additional costs. He argued he may have made a different choice if he had known in advance. Mr B did not make an appeal so there was no injustice form the first part of his complaint. Given Mr B accepted the contravention but at no time attempted to pay it, I find it unlikely the outcome would have been different if the Council's letter had been clearer. The costs Mr B incurred were because of the contravention he committed and not because of the actions of the Council.

  • London Borough of Merton (19 011 694)

    Statement Upheld Parking and other penalties 21-Nov-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about a penalty charge notice issued by the Council. The Council has cancelled the notice and refunded Mr X's car parking charge and this provides a suitable remedy for Mr X's injustice.