Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Parking and other penalties


Recent statements in this category are shown below:

  • Westminster City Council (22 001 543)

    Statement Upheld Parking and other penalties 15-May-2022

    Summary: We will not investigate this complaint about The Council's enforcement agents visiting Ms X's home after the Council had put the case on hold. The Council has offered a reasonable remedy to the complaint and we will not consider it further.

  • London Borough of Harrow (22 001 339)

    Statement Upheld Parking and other penalties 15-May-2022

    Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because we are satisfied with the actions the Council has already taken and proposes to take to remedy the injustice caused.

  • Swindon Borough Council (21 012 063)

    Statement Upheld Parking and other penalties 12-May-2022

    Summary: Mr E complained about the Council's delays when he reported his neighbours were using his dropped kerb. We find the Council was at fault as it delayed responding to Mr E's communication and it also delayed responding to his complaint. The Council has agreed to our recommendations to address Mr E's injustice.

  • Cambridge City Council (22 001 705)

    Statement Upheld Parking and other penalties 10-May-2022

    Summary: We will not investigate this complaint about a lost ticket fee Ms C was required to pay at a Council car park. This is because the Council has agreed to issue a refund to Ms C.

  • Stoke-on-Trent City Council (21 009 422)

    Statement Upheld Parking and other penalties 04-May-2022

    Summary: Mr X complains about how the Council handled his Penalty Charge Notice. The Ombudsman did not find fault in the way the Council followed the procedure set out in the Notice. However, we did find the Council at fault for having a separate policy which it does not consistently apply. The Council agreed to reopen Mr X's case and provide him with information about its policy to enable him to make an informed decision.

  • London Borough of Croydon (21 008 284)

    Statement Upheld Parking and other penalties 03-May-2022

    Summary: Mr X alleges attempted fraud by misrepresentation by an enforcement agent appointed by the Council to enforce an unpaid penalty charge. There was fault because the agent did not provide a warrant during a visit to Mr X's home. The fault did not cause an injustice that warrants further pursuit of the complaint by, or a remedy from, the Ombudsman.

  • London Borough of Newham (21 008 274)

    Statement Upheld Parking and other penalties 28-Apr-2022

    Summary: Ms X complained the Council delayed installing a disabled parking bay near her property. The Council has already admitted to delays but stated they occurred because work stopped during the COVID-19 pandemic, causing a significant backlog. Under these circumstances, we do not find fault. The Council's failure to explain on its website that it can exercise discretion when determining disabled parking bay applications is fault. It has agreed to amend its website to make this clear.

  • Bournemouth, Christchurch and Poole Council (21 009 657)

    Statement Not upheld Parking and other penalties 25-Apr-2022

    Summary: Ms X says a council officer made a dishonest submission to the Ombudsman when responding to a previous complaint she made to the Ombudsman and the Council failed to carry out a review of parking arrangements at a football club before the start of the 2021 football season. This complaint was closed because there is no worthwhile outcome achievable through pursuit of this complaint by the Ombudsman.

  • Southampton City Council (21 005 967)

    Statement Upheld Parking and other penalties 20-Apr-2022

    Summary: Mr X complained about the Council's handling of his parking permit application. We have found fault by the Council in failing to provide open, clear and accurate information about its existing parking policy and how it was applied, causing Mr X injustice. The Council has agreed to remedy this by apologising and making a payment to reflect his time and trouble. It has also agreed to issue Mr X with the visitors permit he requested as a goodwill gesture.

  • Lancashire County Council (21 009 362)

    Statement Upheld Parking and other penalties 20-Apr-2022

    Summary: This complaint is about the enforcement action, enforcement fees and the complaint handling. We find fault with some enforcement actions taken on behalf of the Council to recover an unpaid Parking Charge Notice (PCN) and how the Council and the Enforcement Agents dealt with Mx Y's complaint. We do not find fault in charging the recovery and enforcement fees.