Parking and other penalties


Recent statements in this category are shown below:

  • Royal Borough of Greenwich (17 011 052)

    Statement Closed after initial enquiries Parking and other penalties 13-Nov-2017

    Summary: The Ombudsman will not investigate the way the Council has dealt with Mr B's complaints about a parking enforcement matter. The Ombudsman has a general discretion whether to start an investigation into a complaint. We will not investigate the Council's complaints handling because we are not investigating the issue of the Penalty Charge Notice (PCN) that led to the complaint.

  • London Borough of Barnet (17 002 043)

    Statement Upheld Parking and other penalties 13-Nov-2017

    Summary: It was fault by the Council not to take Miss X's payment of a Parking Charge Notice (PCN) and the bailiff referral fee when she tried to settle the debt. This led to circumstances which resulted in the addition of a bailiff visit fee which would have been avoided had it not been for the earlier fault. The Ombudsman recommends the Council to waive the bailiff visit fee, give Miss X a time and trouble remedy, and review its relevant processes and policies.

  • Lancashire County Council (17 011 798)

    Statement Closed after initial enquiries Parking and other penalties 13-Nov-2017

    Summary: The Ombudsman will not investigate Mr A's complaint that the Council has declined to refund a charge incurred as a result of a Penalty Charge Notice. The injustice caused to Mr A is not significant enough to justify the Ombudsman's involvement.

  • London Borough of Havering (17 001 397)

    Statement Closed after initial enquiries Parking and other penalties 09-Nov-2017

    Summary: The Ombudsman will not investigate Mr T's complaint about alleged failures in the way the Council considers making reasonable adjustments for people with disabilities. The Council is reviewing its relevant policies and so, for the moment, there is nothing further the Ombudsman can achieve.

  • London Borough of Ealing (17 010 212)

    Statement Closed after initial enquiries Parking and other penalties 06-Nov-2017

    Summary: The Ombudsman will not investigate this complaint that the Council should not have issued a penalty charge notice for a parking contravention. The complainant has a right of appeal to a tribunal

  • Transport for London (17 009 938)

    Statement Closed after initial enquiries Parking and other penalties 06-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about a penalty charge notice for not paying the London congestion charge. He is unlikely to find fault by Transport for London and he considers the Traffic Enforcement Centre is better placed to provide a remedy for the complainant.

  • Somerset County Council (17 010 120)

    Statement Closed after initial enquiries Parking and other penalties 02-Nov-2017

    Summary: The Ombudsman will not investigate Mr L's complaint the Council will not accept his appeal against a Penalty Charge Notice he has already paid. There is no evidence of fault by the Council.

  • West Dorset District Council (17 011 924)

    Statement Closed after initial enquiries Parking and other penalties 02-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice because the complainant can appeal to the tribunal.

  • North Somerset Council (17 010 608)

    Statement Closed after initial enquiries Parking and other penalties 01-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about some parking fines. This is because there were appeal rights the complainant could have used. In addition, one fine was issued by a different council and other fines were issued by a private organisation.

  • City Of Bradford Metropolitan District Council (17 003 428)

    Statement Closed after initial enquiries Parking and other penalties 01-Nov-2017

    Summary: We will not investigate Mrs Y's complaint about the cost of a motoring fine. The law provides a specific procedure to allow a motorist to challenge how such fines are enforced and we would have expected Mrs Y to follow that procedure. Instead, Mrs Y paid the fine.

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