Recent statements in this category are shown below:
Statement Not upheld Parking and other penalties 03-Apr-2020
Summary: The Ombudsman has discontinued its investigation into Miss X's complaint. Miss X complained about how enforcement agents dealt with debts for two parking fines. Miss X was liable for the debts and has now arranged a payment plan. Further investigation would be unlikely to find fault causing a significant personal injustice to Miss X.
Statement Not upheld Parking and other penalties 01-Apr-2020
Summary: Mr X complains the Council refused to renew his residents parking permit. Mr X lives in a car free development and those residents are not entitled to free parking permits. The Council therefore issued the parking permit in error. The Ombudsman finds no fault in the Council's decision to withdraw the permit once it realised its error.
Statement Upheld Parking and other penalties 24-Mar-2020
Summary: Mr B complains about the actions of enforcement agents acting on behalf of the Council in recovering a debt. The Ombudsman finds no fault in the substantive matters investigated. There was however fault in the how the complaint about this was dealt with. An apology is recommended, together with service improvements.
Statement Upheld Parking and other penalties 23-Mar-2020
Summary: The Ombudsman will not investigate this complaint about a PCN issued in error, and the subsequent time, effort and cost the complainant spent on resolving the matter. The Council has already taken satisfactory action to address the complaint.
Statement Upheld Parking and other penalties 19-Mar-2020
Summary: Mrs X says the Council wrongly refused to refund a parking ticket. The proper place for considering this was the Traffic Penalty Tribunal. However, the Council did not give Mrs X the opportunity to have her case heard, which is an injustice. The Council has agreed to our recommendations and has cancelled the parking ticket.
Statement Upheld Parking and other penalties 18-Mar-2020
Summary: Mr D complains about how the Council responded to his complaints about parking issues in his area. The Ombudsman finds no fault by the Council in respect of the substantive matters. There was fault in the Council's handling of the complaint, but that did not cause a significant injustice to Mr D requiring the recommendation of a remedy.
Statement Not upheld Parking and other penalties 17-Mar-2020
Summary: Mr X complained Transport for London issued him with a penalty charge notice for travelling in the Ultra Low Emission Zone and did not properly consider his representation and complaint about this. There was no fault in how Transport for London issued a charge or dealt with Mr X's representation. The time it took to fully respond to his complaint did not cause him injustice so we will not investigate that further.
Statement Not upheld Parking and other penalties 12-Mar-2020
Summary: Ms D says the Council has failed to provide sufficient parking capacity at a car park. The Ombudsman has not found evidence of fault by the Council and has completed the investigation and not upheld the complaint.
Statement Upheld Parking and other penalties 12-Mar-2020
Summary: The Ombudsman will not investigate this complaint about a penalty charge notice that the Council issued in error. This is because the Council has provided a satisfactory remedy and because the complainant could have used her appeal rights.
Statement Not upheld Parking and other penalties 11-Mar-2020
Summary: Mr X complains the Council has not properly explained its involvement regarding the removal of a vehicle from land near his property. The file notes of the Council's actions in relation to the car are not clear and consistent. On balance, the evidence does not show the Council removed the car. The matter has been reported to the police who are better placed to investigate.