Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Parking and other penalties


Recent statements in this category are shown below:

  • Nottingham City Council (20 011 786)

    Statement Not upheld Parking and other penalties 02-Aug-2021

    Summary: We have discontinued our investigation of this complaint. This is because we are satisfied any injustice to the complainant has already been remedied, and so there is no value to further investigation.

  • Salford City Council (20 012 320)

    Statement Upheld Parking and other penalties 29-Jul-2021

    Summary: Mrs F complained about the actions of the Council's Enforcement Agent. She said it did not follow the required procedures and its Officer failed to wear personal protective equipment. As a result, Mrs F said she experienced financial loss and distress. We find there was no fault in the enforcement process. However, on balance, the Enforcement Officer failed to wear the required personal protective equipment during COVID-19. The Council has agreed apologise to Mrs F to remedy the distress this caused.

  • Watford Borough Council (20 008 429)

    Statement Not upheld Parking and other penalties 29-Jul-2021

    Summary: Miss D complains on behalf of a number residents about the Council's decision to implement parking restrictions for only certain hours rather than all day. We have found no fault by the Council.

  • Bristol City Council (19 019 323)

    Statement Upheld Parking and other penalties 29-Jul-2021

    Summary: Mr D complains about the Council's changes to its residents parking schemes in late 2019 and the way it dealt with his complaint. We have found no fault causing injustice in relation to the changes to the parking scheme, but Mr D was caused time and trouble by fault in complaint handling. The Council has agreed to make a payment to him to acknowledge this injustice.

  • London Borough of Newham (20 010 265)

    Statement Not upheld Parking and other penalties 15-Jul-2021

    Summary: The Ombudsman found no fault by the Council on Mr P's complaint about its refusal to renew his resident parking permit despite issuing one to him for the last 12 years. We cannot criticise the Council for withdrawing permits when it never intended him to receive one because his flat is in a 'car free' development. It gave him enough warning of its intention to refuse to renew his permit. For 12 years, Mr P benefited from receiving a permit to which he was not entitled.

  • London Borough of Lambeth (20 007 931)

    Statement Upheld Parking and other penalties 07-Jul-2021

    Summary: Ms X complains the Council failed to properly deal with a parking Penalty Charge Notice. The Council was at fault for providing Ms X with incorrect information about her clamped car and its failure to release Ms X's clamped car in a timely manner. As a result, the Council's failings caused Ms X time and trouble and avoidable stress. The Council will take action to remedy the injustice caused.

  • London Borough of Richmond upon Thames (21 002 527)

    Statement Upheld Parking and other penalties 06-Jul-2021

    Summary: We will not investigate Mrs X's complaint the Council delayed cancelling a wrongly issued penalty charge notice and communicated poorly with her. The Council has taken appropriate action to resolve the complaint and deal with the injustice. It has cancelled the penalty charge notice, apologised, and is dealing with the practice issues.

  • London Borough of Waltham Forest (20 012 554)

    Statement Not upheld Parking and other penalties 25-Jun-2021

    Summary: We do not find fault with the Council for refusing to allow Mrs B to buy a parking permit for a Controlled Parking Zone (CPZ).

  • Royal Borough of Greenwich (20 004 588)

    Statement Not upheld Parking and other penalties 01-Jun-2021

    Summary: Mr X complained about the Council's recovery of a penalty charge notice which he said caused him distress. We have found no evidence of fault by the Council.

  • Colchester Borough Council (20 003 255)

    Statement Not upheld Parking and other penalties 27-May-2021

    Summary: Mrs D says the Council failed to enforce parking contraventions outside her home. The Ombudsman has not found evidence of fault by the Council. He has completed the investigation and not upheld the complaint.