Birmingham City Council (23 015 394)

Statement Upheld Parking and other penalties 11-Jun-2024

Summary: Mrs B complained about how the Council dealt with PCNs issued to her. The Council and its agent were not clear in how it would deal with information Mrs B sent it saying that she was vulnerable. The Council did not deal with Mrs B’s complaint to it properly. These shortcomings caused Mrs B distress and uncertainty. The Council has decided not to recover the unpaid balance. I have recommended it takes further action to remedy this complaint.

Kent County Council (24 001 293)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2024

Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

Herefordshire Council (24 001 556)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2024

Summary: We will not investigate Mr X’s complaint about a telephone call with a Council officer. This is because it is unlikely an investigation by this office could add to the response already provided via the Council’s previous investigation of the matter.

London Borough of Lambeth (24 001 889)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2024

Summary: We will not investigate this complaint about parking penalty charge notices as we cannot achieve the outcome the complainant seeks.

London Borough of Newham (24 001 979)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2024

Summary: We will not investigate this complaint about a penalty charge notice as there is a statutory appeal process available to Mr X that he can use to challenge it.

Transport for London (24 000 907)

Statement Upheld Parking and other penalties 09-Jun-2024

Summary: We will not investigate Mrs X’s complaint about the actions of an enforcement officer during an enforcement visit. This is because an investigation would not lead to any different findings or outcomes.

Birmingham City Council (24 001 229)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2024

Summary: We will not investigate this complaint about the Council’s decision to refuse an application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.

London Borough of Ealing (24 001 268)

Statement Closed after initial enquiries Parking and other penalties 09-Jun-2024

Summary: We will not investigate Mr X’s complaint that he did not receive a penalty charge notice issued by the Council because it would have been reasonable for him to make a statutory declaration to the Traffic Enforcement Centre. We will not investigate Mr X’s complaint about the Council’s failure to respond to his correspondence, and that it took too long to register the case with the Traffic Enforcement Centre, because these issues did not affect the outcome or cause Mr X significant injustice.

Leicestershire County Council (23 012 569)

Statement Not upheld Parking and other penalties 09-Jun-2024

Summary: Mrs X complained on behalf of her husband about the way the Council handled his application for an extended dropped kerb. Mrs X said this caused unnecessary distress and frustration, and impacted her husband’s physical and mental health. We do not find the Council at fault.

London Borough of Bromley (24 001 393)

Statement Closed after initial enquiries Parking and other penalties 06-Jun-2024

Summary: We cannot investigate Ms X’s complaint about the Council’s handling of a penalty charge notice. This is because Ms X has used her right of appeal against the penalty charge notice to London Tribunals.