Recent statements in this category are shown below:
Statement Upheld Parking and other penalties 10-Jul-2020
Summary: Mr X complains the Council wrongly pursued him for a debt he had already paid. He says he was caused an injustice as he went to a lot of time and trouble trying to get the Council to accept he had paid the debt. This included having to persuade its enforcement agents to remove a clamp from his car. He says the episode caused him embarrassment. The Council accepts fault. We have made some recommendations to remedy the injustice caused.
Statement Upheld Parking and other penalties 09-Jul-2020
Summary: The authority accepts that it did not handle Ms X's complaint regarding the congestion charge well. It has refunded direct debits it took covering a six month period. The Ombudsman considers this is an appropriate remedy.
Statement Not upheld Parking and other penalties 06-Jul-2020
Summary: Mr B complained that when the Council repaired the pavement outside his property, it narrowed the vehicle crossover. The Ombudsman does not find fault with the Council.
Statement Upheld Parking and other penalties 01-Jul-2020
Summary: The Ombudsman will not investigate Mr X's complaint about an enforcement agent's threat to remove his belongings for a penalty charge notice issued before he bought his car. This is because Transport for London has provided a suitable remedy for the complaint.
Statement Upheld Parking and other penalties 30-Jun-2020
Summary: The complaint is about the way a council and bailiffs acting on its behalf dealt with Ms B's unpaid penalty charge notice. There was fault because the bailiffs did not follow the Taking Control of Goods Regulations and the bailiffs' appointed auctioneers failed to prevent the sale of the car. This caused Ms B injustice as described in this statement. The Council and bailiffs acting on its behalf have agreed a payment to Ms B and a review of procedures to reduce the risk of recurrence in future cases. This is an appropriate remedy.
Statement Not upheld Parking and other penalties 17-Jun-2020
Summary: Mr X complains the Council was wrong to take enforcement action which resulted in the sale of his taxi as the penalty charge notice should never have been issued. Mr X was entitled to be in the bus lane as his vehicle is a taxi but the Council could not have known this when it issued the penalty charge notice. There is no evidence of fault in the actions of the Council or the enforcement agents acting on its behalf.
Statement Upheld Parking and other penalties 15-Jun-2020
Summary: Ms D complains the Council incorrectly pursued her for payment of a PCN in 2017. The Ombudsman has found evidence of fault because the Council did not follow procedures when assessing whether a Debt Recovery Order applied to the case. The Council also mishandled formal complaints. The injustice to Ms D is limited. The Ombudsman has upheld the complaint and completed the investigation because the Council agrees to apologise.
Statement Not upheld Parking and other penalties 10-Jun-2020
Summary: Miss X complains the Council removed and sold her car in error, causing financial loss and inconvenience. The Ombudsman finds no fault in how the Council took control of and sold Miss X's car.
Statement Not upheld Parking and other penalties 03-Apr-2020
Summary: The Ombudsman has discontinued its investigation into Miss X's complaint. Miss X complained about how enforcement agents dealt with debts for two parking fines. Miss X was liable for the debts and has now arranged a payment plan. Further investigation would be unlikely to find fault causing a significant personal injustice to Miss X.
Statement Not upheld Parking and other penalties 01-Apr-2020
Summary: Mr X complains the Council refused to renew his residents parking permit. Mr X lives in a car free development and those residents are not entitled to free parking permits. The Council therefore issued the parking permit in error. The Ombudsman finds no fault in the Council's decision to withdraw the permit once it realised its error.