Parking and other penalties


Recent statements in this category are shown below:

  • London Borough of Brent (20 004 923)

    Statement Upheld Parking and other penalties 18-Feb-2021

    Summary: Mr X complained enforcement agents acting for the Council wrongly removed his vehicle for the former owner's debt. The Council accepted the removal could have been avoided, apologised to Mr X and offered him £200 to recognise the distress it caused. The Council accepted fault and it agreed to provide the remedy it had already offered. We are satisfied with the Council's actions and so we have completed our investigation.

  • Milton Keynes Council (20 002 966)

    Statement Not upheld Parking and other penalties 18-Feb-2021

    Summary: There is no evidence of fault in the way the Council decided to process refunds to permit holders when it suspended parking charges during Covid-19. It took into account relevant considerations when deciding to maintain its existing policy that permits would be refunded only on request. This was a decision the Council was entitled to make.

  • Tameside Metropolitan Borough Council (20 000 443)

    Statement Not upheld Parking and other penalties 15-Feb-2021

    Summary: Ms X complained the Council removed her advisory disabled parking bay outside her house. Ms X says she needs this disabled bay due to her medical conditions preventing her from walking far. The Ombudsman does not find fault with the Council's decision.

  • Southend-on-Sea Borough Council (19 020 374)

    Statement Not upheld Parking and other penalties 12-Feb-2021

    Summary: The Council is not at fault for the way it considered Mrs X's petitions about parking and for the way it dealt with her complaint about the behaviour of Councillors.

  • Transport for London (20 003 938)

    Statement Upheld Parking and other penalties 08-Feb-2021

    Summary: Ms A complained Transport for London failed to correctly record her address meaning she did not receive the penalty charge notice correspondence it sent her. Transport for London has already accepted it was at fault when it missed the house number from Ms A's address. That resulted in avoidable time and trouble to Ms A who had to write a statutory declaration. Transport for London has apologised and offered a payment of £200. This is sufficient to remedy any injustice caused to Ms A.

  • Brighton & Hove City Council (20 001 006)

    Statement Not upheld Parking and other penalties 05-Feb-2021

    Summary: Mrs X complained the Council failed to accommodate her reasonable adjustments when it contacted her about a penalty charge notice she incurred. She also complained the Council failed to tell her when it referred the matter to an external enforcement agency and would not return her personal belongings after her vehicle was seized. The Council was not at fault in how it handled taking enforcement action against Mrs X.

  • London Borough of Tower Hamlets (19 012 799)

    Statement Not upheld Parking and other penalties 05-Feb-2021

    Summary: Mr and Mrs X complain the Council did not properly assess the parking conditions on their street when considering Mr X's Personalised Disabled Bay application. The Council was not at fault and assessed the parking stress in line with its policy and we have completed our investigation.

  • London Borough of Barking & Dagenham (20 009 402)

    Statement Upheld Parking and other penalties 04-Feb-2021

    Summary: We will not investigate this complaint about problems with a dropped kerb application. This is because the Council has offered a fair remedy.

  • North Tyneside Metropolitan Borough Council (19 011 521)

    Statement Upheld Parking and other penalties 02-Feb-2021

    Summary: The Ombudsman found fault by the Council on Mr D's complaint about the way it dealt with 53 parking contravention notices it issued. The initial call handler failed to direct him to the parking control team who could have told him about informal and formal ways of challenging them. The agent failed to refer him to the Council as a potential vulnerable debtor when alerted to health problems. These failures caused no injustice. There was no fault on his claim about wrong advice from officers and fees charged.

  • Cornwall Council (19 018 304)

    Statement Not upheld Parking and other penalties 01-Feb-2021

    Summary: Mr X complained about the way the Council dealt with his appeal against a parking fine it issued. The Ombudsman found the Council was not at fault.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.