Recent statements in this category are shown below:
Statement Upheld Parking and other penalties 25-Mar-2019
Summary: Miss X complained the Council refused to issue her with a parking permit despite having done so for six years. The Council's website provides incorrect information about her eligibility for a parking permit and Miss X was entitled to rely on this information. The Council has agreed to use its discretion in issuing Miss X and those affected with a parking permit until they cease to live in the properties affected.
Statement Upheld Parking and other penalties 21-Mar-2019
Summary: Miss X complained the Council continued to send enforcement correspondence to her property addressed to her ex-partner despite repeatedly informing the Council he had left her property two years ago. There is fault by the Council and it has agreed to make service improvements. It has also agreed to pay Miss X £100 for the avoidable distress and her time and trouble for bringing her complaints to two enforcement agents, the Council and the Ombudsman.
Statement Upheld Parking and other penalties 20-Mar-2019
Summary: The Ombudsman will not investigate this complaint about a delay by the Council in making a refund. This is because the Council has now sent the £30 refund to the complainant.
Statement Not upheld Parking and other penalties 15-Mar-2019
Summary: Ms G complains that, while the Council has revoked charges for a penalty charge notice she did not receive, it has refused to cancel charges made by its Enforcement Agents. The Ombudsman's view is Ms G should apply to the Traffic Enforcement Centre to make a late statutory declaration about the reasons she did not receive the recovery action documents.
Statement Upheld Parking and other penalties 12-Mar-2019
Summary: Mrs B complains the Council will not make reasonable provision to enable her to park outside her home. Mrs B says she needs to be able to park close to her house because of her disabilities. The Council was not clear and consistent in the information it gave to Mrs B about the works that could be done to enable her to park closer to her home. The Council should apologise, arrange for a survey and explain in writing to Mrs B what the options and costs are. This should be completed within six weeks of this decision. There was also fault in failing to refer her complaint to the second stage in the complaint process.
Statement Upheld Parking and other penalties 11-Mar-2019
Summary: Mrs X complains about the Council's process of introducing parking permits into her area. The Council followed correct procedure. There is no fault in relation to this. The Council took five months to respond to Mrs X's complaint. This is fault but with no significant injustice to Mrs X.
Statement Upheld Parking and other penalties 08-Mar-2019
Summary: The Ombudsman will not investigate Mr X's complaint about a parking fine as the Council has now cancelled it.
Statement Not upheld Parking and other penalties 07-Mar-2019
Summary: Mr X says the Council did not respond to his enquiry about the purpose of a penalty charge notice he received. There was no fault by the Council.
Statement Upheld Parking and other penalties 01-Mar-2019
Summary: The Ombudsman will not investigate this complaint about a Penalty Charge Notice. This is because the Council has provided a fair remedy by cancelling the fine and because the complainant could have appealed to the tribunal.
Statement Upheld Parking and other penalties 25-Feb-2019
Summary: Mr B complained that TfL incorrectly pursued him for a PCN debt and failed to act on his representations against it. The Ombudsman will not investigate the complaint because TfL has cancelled the PCN and its action represents a reasonable and proportionate outcome to the complaint.