Parking and other penalties


Recent statements in this category are shown below:

  • City of York Council (18 012 921)

    Statement Upheld Parking and other penalties 15-Jan-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about the Council's road signs. His injustice lies in the penalty charge notice issued to him and the Council has cancelled this, apologised to him and removed the sign he says was misleading. This provides a suitable remedy for the complaint and it is unlikely further investigation would achieve any worthwhile outcome.

  • Watford Borough Council (18 007 796)

    Statement Upheld Parking and other penalties 07-Jan-2019

    Summary: Mr X complains the Council failed to properly deal with an order issued by the Traffic Enforcement Centre (TEC). The Council were at fault for declining to refund recovery costs following the court order. To remedy the complaint the Council agreed refund all the recovery costs added to Mr X's penalty charge after the Notice to Owner stage of the process.

  • Maidstone Borough Council (18 004 664)

    Statement Not upheld Parking and other penalties 07-Jan-2019

    Summary: Mr X complains about the way the Council dealt with and pursued him for two outstanding Penalty Charge Notices and enforcement fees. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • Allerdale Borough Council (18 011 239)

    Statement Upheld Parking and other penalties 02-Jan-2019

    Summary: The Ombudsman found fault by the Council on Mr N's complaint about it failing to action his appeal request against a parking contravention notice. While it cashed the cheque he sent, it failed to process his request. It accepted information on a sign Mr N saw in the car park was inconsistent with signs near the pay machine. It delayed responding to correspondence. The Council will send an apology, refund his payment, pay £25 as a gesture of goodwill, look at ensuring appeal requests are not missed on future cases, and avoid delays with responses.

  • Aylesbury Vale District Council (18 012 031)

    Statement Upheld Parking and other penalties 02-Jan-2019

    Summary: The Ombudsman will not investigate Mr X's complaint about a penalty charge notice issued by the Council. The Council acknowledges it failed to properly inform him of the appeals process and has offered him a suitable remedy.

  • Epping Forest District Council (18 008 222)

    Statement Not upheld Parking and other penalties 18-Dec-2018

    Summary: Ms X says the Council is at fault in its handling of a Penalty Charge Notice issued to her. The Ombudsman has not found fault by the Council and for this reason he has ended his investigation of this complaint.

  • Brighton & Hove City Council (17 016 819)

    Statement Not upheld Parking and other penalties 18-Dec-2018

    Summary: The Ombudsman found no fault on Ms Y's complaint that proper procedures were not followed by the Council or its agent while pursuing her for an unpaid penalty charge for a bus lane contravention while she was in her car.

  • London Borough of Hackney (18 011 005)

    Statement Upheld Parking and other penalties 13-Dec-2018

    Summary: Ms X complained the Council had issued her with Penalty Charge Notices despite displaying a valid parking permit. The Ombudsman should not investigate this complaint. This is because the Council has accepted it wrongly issued the Notices, withdrawn them and provided suitable redress to Ms X for its faults.

  • Manchester City Council (18 005 915)

    Statement Upheld Parking and other penalties 13-Dec-2018

    Summary: Mr X complains the Council issued him with a Penalty Charge Notice (PCN) for a bus lane contravention and but refused to consider the formal representation he made about the matter. The Ombudsman has found the Council was at fault as the PCN did not make it clear that Mr X could not pay the discounted charge and make a formal representation within 28 days. The Council has agreed to refund Mr X the £30 charge, consider the representation he made, and tell him how he can appeal to the Traffic Penalty Tribunal if it rejects his representation. It has also agreed to amend the wording of its PCNs to prevent the fault from reoccurring.

  • Great Yarmouth Borough Council (17 020 172)

    Statement Upheld Parking and other penalties 12-Dec-2018

    Summary: Mr X complained the Council continued with enforcement action against his home address for Mr Y's unpaid parking fine despite Mr X providing evidence on several occasions that he was not liable. There was fault by the enforcement agents, acting on behalf of the Council. The Council has agreed to remedy the injustice by providing Mr X with a payment of £400 for avoidable distress and the time and trouble he spent pursuing the complaint and £17.94 for costs he incurred.

;