Parking and other penalties

Recent statements in this category are shown below:

  • Birmingham City Council (20 005 579)

    Statement Upheld Parking and other penalties 30-Apr-2021

    Summary: Mr X complained the Council delayed in responding to his appeal over a Penalty Charge Notice. This delay meant he lost the opportunity to pay the Penalty Charge Notice within the 14-day discount period. The Ombudsman finds fault with the Council for refusing to accept representations to a Penalty Charge Notice if a person pays the discounted charge. The Council agreed to amend its policy, refund Mr X £30 and provide him with an apology.

  • Reading Borough Council (20 005 346)

    Statement Upheld Parking and other penalties 30-Apr-2021

    Summary: Mr X complained about the Council's decision not to cancel a penalty charge notice it issued to him, and the associated charges. The Ombudsman found the Council was at fault when it initially refused to refund the added fees Mr X paid. It remedied the injustice when it agreed to refund those fees. The Council was not at fault for refusing to cancel the penalty charge notice.

  • Leicester City Council (20 007 544)

    Statement Upheld Parking and other penalties 27-Apr-2021

    Summary: Mr X complains about the Council's decision to install a residents parking scheme near to his house. He says the Council refused to give him a parking permit on a discretionary basis. Mr X also complains about the Council's communication. We find no fault with the Council's decision to implement the TRO. We find some fault with the Council's communication, but it did not cause any injustice to Mr X.

  • London Borough of Lewisham (20 007 866)

    Statement Not upheld Parking and other penalties 23-Apr-2021

    Summary: Mr G complained about the Council's actions in relation to a parking Penalty Charge Notice which was issued after Mr G made an error entering information on a payment application. We have found no fault by the Council.

  • Nottingham City Council (20 000 273)

    Statement Upheld Parking and other penalties 16-Apr-2021

    Summary: Mr C complains about the Council's investigation into his complaint about a civil enforcement officer stopping his car and the officer's subsequent behaviour. Mr C says the Council unreasonably delayed its investigation which contained incorrect information and was inadequate which caused him unnecessary inconvenience and outrage. We have found fault in the Council's complaint handling but consider the action already taken with the agreed action of reviewing the complaint procedure and staff training provides a suitable remedy.

  • Medway Council (20 007 194)

    Statement Upheld Parking and other penalties 13-Apr-2021

    Summary: Mr B complained there was delay in installing double yellow lines near to his home and that officers failed to respond to him. He said the delay meant it took longer than it should to resolve the parking problems. There was fault by the Council which caused injustice to Mr B. The Council will apologise and make a payment to him.

  • Westminster City Council (20 005 242)

    Statement Upheld Parking and other penalties 08-Apr-2021

    Summary: Ms B complained about the Council's lack of action after she told it the person it was sending Penalty Charge Notice correspondence to, did not live at her address. We found the Council was at fault and this put Ms B to avoidable time and trouble. The Council agreed to apologise to Ms B and make a symbolic payment of £100.

  • Transport for London (20 001 316)

    Statement Upheld Parking and other penalties 31-Mar-2021

    Summary: Mr Y complains about the process followed by Transport for London when it pursued him for an unpaid Penalty Charge Notice (PCN). The Authority has already acknowledged some fault and refunded the full cost of the PCN and fees paid by Mr Y. In our view this is a suitable remedy for the fault identified. However, the Authority will also apologise to Mr Y for the significant delay in responding to his complaint and inform us of the steps it is taking to improve the timeliness of its complaint handling.

  • Bolton Metropolitan Borough Council (20 002 947)

    Statement Not upheld Parking and other penalties 25-Mar-2021

    Summary: There was no fault in how the Council introduced new parking restrictions near the complainant's home. The Council followed the correct procedures, and so this was a decision it was entitled to make. For this reason, we have completed our investigation.

  • Reading Borough Council (20 001 058)

    Statement Upheld Parking and other penalties 23-Mar-2021

    Summary: Mr X complained that, after he successfully challenged a penalty charge notice, the Council refused to refund money he had paid to its bailiffs. The Council later offered a refund, which was acceptable to Mr X, and we therefore completed our investigation.

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