Recent statements in this category are shown below:
Statement Upheld Parking and other penalties 03-Dec-2020
Summary: Miss X complains that TFL wrongly issued Penalty Charge Notices (PCN) for a foreign registered vehicle that was compliant with the Low Emission Zone. She said that despite her appeals TFL increased the fine and threatened enforcement action. We uphold Miss X's complaint finding fault. TFL already cancelled the outstanding PCNs. We recommend an apology and a financial payment to remedy the injustice caused and action by TFL to resolve the problems that caused these errors.
Statement Upheld Parking and other penalties 01-Dec-2020
Summary: We will not investigate this complaint about a Penalty Charge Notice. This is because the Council cancelled the Penalty Charge Notice in its complaint handling so there is no worthwhile outcome we could achieve from investigating and there is not enough remaining injustice to warrant our investigation.
Statement Upheld Parking and other penalties 26-Nov-2020
Summary: Miss X complains the Council failed to follow due process when making a Traffic Regulation Order. She says it failed to consider her complaint, keep her informed and give her enough notice of its implementation. She says as a result her parking charges will increase, and she lost her right to challenge the Order in court. The Ombudsman found no fault in the way the Council made the Order, but there was fault in the amount of notice it gave Miss X when it was implemented and how it handled her complaint. The Council agreed to apologise to Miss X. It will also remind its officers to follow its complaints procedure and the notification requirements for new orders.
Statement Upheld Parking and other penalties 25-Nov-2020
Summary: Mr X complains the Council wrongly pursued enforcement action against him regarding a Penalty Charge Notice. Mr X also complains about delays in the Council's handling of the matter. He says the Council's actions have caused him unnecessary distress and upset. He also says he has spent a considerable amount of time and trouble in dealing with his complaint. We find fault by the Council in this matter for which the Council has agreed a remedy.
Statement Upheld Parking and other penalties 23-Nov-2020
Summary: Mr X complains about the Council's handling of an outstanding debt for a bus lane contravention and the actions of enforcement agents. The Ombudsman finds fault in the way the Council pursued Mr X for the debt. To remedy the injustice caused, the Council has agreed to apologise and make Mr X a payment for the time and trouble.
Statement Upheld Parking and other penalties 17-Nov-2020
Summary: The Ombudsman will not investigate Mr X's complaint that Transport for London has sought to recover payment of over £500 from him for a penalty charge notice he has already paid. This is because Transport for London has agreed to accept payment at the discounted rate of £65.
Statement Upheld Parking and other penalties 30-Oct-2020
Summary: The Ombudsman will not investigate Mr X's complaint about a penalty charge notice issued by the Council. The Council has cancelled the notice which I consider is a suitable way to resolve Mr X's concerns.
Statement Upheld Parking and other penalties 26-Oct-2020
Summary: The Ombudsman will not investigate Ms X's complaint about the Council's handling of a penalty charge notice. This is because the Council has provided a suitable remedy for the matter.
Statement Upheld Parking and other penalties 20-Oct-2020
Summary: The Ombudsman will not investigate this complaint about false information shared by the Council at a Traffic Penalty Tribunal. This is because an investigation from the Ombudsman is unlikely to offer an alternative remedy to the one that has already been provided. Additionally, matters relating to the parking ticket have already been considered at the Tribunal.
Statement Upheld Parking and other penalties 16-Oct-2020
Summary: Mr X complains the Council has not dealt properly with an application for a parking permit. The Council is at fault because it gave Mr X incorrect advice which he relied on. Mr X suffered financial loss when he had to sell his car and incurred parking charges. The Council has agreed to pay Mr X £1805.