Decision search
Your search has 54634 results
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Westmorland and Furness Council (25 010 351)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mrs X could have made an appeal to the independent tribunal and we cannot achieve the outcome she seeks.
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Birmingham City Council (25 010 831)
Statement Closed after initial enquiries Trees 17-Sep-2025
Summary: We cannot investigate Miss B’s complaint that the Council is taking too long to cut back nuisance trees at her Council-owned property. This is because we cannot investigate complaints about the management of social housing by councils.
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London Borough of Lambeth (25 011 009)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s officers giving misleading information to the BBC in a broadcast in July 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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Northumberland County Council (25 005 413)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s delays following an annual Education Health and Care Plan review. This is because the Council upheld this part of Mr X’s complaint and has now agreed to a suitable remedy for his outstanding injustice.
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London Borough of Richmond upon Thames (25 005 725)
Statement Closed after initial enquiries Homelessness 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to end its homelessness Relief duty. It was reasonable for Mr X to use his right to have a review of the decision and he has further rights of appeal to the County Court.
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West Sussex County Council (25 005 888)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to extend a vehicle crossing outside Ms X’s property. This is because there is not enough evidence of fault to justify investigation.
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Birmingham City Council (25 006 062)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because it is reasonable to expect Miss X to apply to the Traffic Enforcement Centre to make a late witness statement/statutory declaration.
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Devon County Council (25 006 311)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the college named in his daughter’s Education, Health and Care Plan. Mr X has used his right of appeal to a tribunal and so the complaint is outside our jurisdiction.
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Guildford Borough Council (25 006 579)
Statement Closed after initial enquiries Planning applications 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about how the Council considered a planning application. This is because we do not start an investigation where there is not enough evidence of fault or when an investigation is unlikely to lead to a different outcome.
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Manchester City Council (25 006 610)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate this complaint about a penalty charge notice and the Council’s use of enforcement agents. This is because Mr X had a right of appeal to the Traffic Penalty Tribunal, and it is reasonable to expect him to have used this. The Council has also considered his request for reasonable adjustments and gave him the opportunity to pay the penalty charge notice directly to them.