Decision search
Your search has 54634 results
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Derby City Council (25 000 439)
Statement Closed after initial enquiries Special educational needs 18-Sep-2025
Summary: We will not investigate this complaint that the Council failed to make appropriate educational provision for the complainant’s daughter. Investigation would not lead to a different outcome and is not therefore warranted.
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Sandwell Metropolitan Borough Council (25 000 601)
Statement Closed after initial enquiries Council tax 18-Sep-2025
Summary: We will not investigate this complaint about the Council’s visit in 2020 to Mrs X to assist with benefits claims. This is because the complaint is late and there is no good reason for this.
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Oxfordshire County Council (25 000 888)
Statement Not upheld Friends and family carers 18-Sep-2025
Summary: The Council was not at fault for how it decided Mr X’s special guardianship allowance. Its approach to deciding allowances appears in line with its statutory responsibilities.
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Royal Borough of Greenwich (25 001 895)
Statement Upheld Allocations 18-Sep-2025
Summary: We will not investigate this complaint about the suitability of a property as the Council has offered a satisfactory remedy through its internal complaints process.
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Newcastle-under-Lyme Borough Council (25 003 257)
Statement Closed after initial enquiries Council tax 18-Sep-2025
Summary: We cannot investigate Mr X’s complaint about the Council using an attachment of earnings order for a Council Tax debt as Mr X has issued Court proceedings against the Council.
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Croft House Care Home Limited (24 015 027)
Statement Upheld Residential care 18-Sep-2025
Summary: We have found that there was fault as the care home failed to properly plan Mrs B’s father’s care, it failed to carry out the necessary risk assessments after her father suffered falls and it failed to respond to complaints relating to the matters. The Home has agreed to apologise, pay a financial remedy and has carried out service improvements.
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Derbyshire County Council (24 015 968)
Statement Upheld Parking and other penalties 18-Sep-2025
Summary: Miss X complained about the Council’s decision to approve a dropped kerb application at a neighbouring property and for failing to respond to reports of illegal parking. We do not find fault with how the Council considered the dropped kerb application. We find the Council at fault for not responding to Miss X’s reports of illegal parking, causing uncertainty. The Council has agreed to apologise and respond to Miss X’s reports.
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London Borough of Haringey (24 016 201)
Statement Upheld Looked after children 18-Sep-2025
Summary: Ms X complained about how she and her children were treated by the Council’s children’s social care service. We have found that the Council was at fault for a significant delay in its handling of
her complaint. This caused her an injustice, which the Council will now take action to address. However, we will not conduct a further investigation of Ms X’s complaint. An independent investigation has already found no fault in most of what the Council did. It is unlikely that further investigation of the same issue would lead to a different outcome for Ms X. -
Derby City Council (24 016 984)
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have found fault with the Council for failing to meet the Educational, Health and Care Plan annual review timescales. This caused Mrs X and her daughter avoidable distress. The Council has agreed to take action to remedy their injustice.
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Birmingham City Council (24 017 036)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B and Ms X complained that the Council had failed to provide them with suitable accommodation. We find that the Council failed to properly consider whether to make a direct offer of accommodation, and failed to secure suitable accommodation after accepting it had a duty to do so. Mr B and Ms X have been left with uncertainty about whether suitable accommodation would have been provided if there had been no fault by the Council. The Council has agreed to apologise and make a symbolic payment to Mr B and Ms X. It has also agreed to make service improvements.