Decision search
Your search has 54634 results
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Royal Borough of Kensington & Chelsea (24 018 515)
Statement Not upheld Noise 18-Sep-2025
Summary: Mr X complained that the Council has not dealt with his noise complaints appropriately. He says the noise has therefore continued and impacted his home life. We found the Council is not at fault.
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Sandwell Metropolitan Borough Council (24 019 391)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Mr X complained the Council failed to amend his daughter, Y’s, Education, Health and Care (EHC) Plan after the 2023 annual review. He also complained the Council delayed completion of the 2024 annual review and EHC Plan reassessment. Mr X also complained about poor complaint handling. Mr X said this distressed him and frustrated his appeal right to the Tribunal. There was fault as the Council did not issue the final EHC Plan within statutory timescales and its complaint handling was poor. This frustrated Mr X and frustrated his right of appeal to the Tribunal. The Council will apologise, issue the final EHC Plan, make a financial payment and issue guidance to its staff.
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Devon County Council (24 020 011)
Statement Upheld Alternative provision 18-Sep-2025
Summary: Ms X complained the Council failed to provide alternative provision for Z when Z was unable to attend school. I have found fault in the Council failing to properly consider if it had a duty under s.19 Education Act 1996 to provide alternative education in early 2025. The Council has agreed to apologise and review the situation by taking fresh decisions.
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London Borough of Brent (24 020 318)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate this complaint about three Penalty Charge Notices because there is not enough evidence of fault in the issuing of two of the penalties, and for the final penalty, we are satisfied with the actions already taken by the Council.
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Coventry City Council (24 021 380)
Statement Upheld Private housing 18-Sep-2025
Summary: Mr D complains the Council failed to properly assess disrepair in his private rental accommodation. I have found fault because the Council delayed progressing and closing the case. The Council has agreed to service improvements and will apologise to Mr D.
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Maidstone Borough Council (24 021 772)
Statement Closed after initial enquiries Planning applications 18-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with planning applications. This is because part of the complaint is late. It is unlikely we would find fault in relation to the remaining issues complained about.
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Birmingham City Council (24 023 098)
Statement Upheld Allocations 18-Sep-2025
Summary: Mr B complained that the Council failed to properly deal with his housing and homelessness complaints. We find that the Council failed to carry out a homelessness review, determine what duty it owed him, issue a written decision and appropriately address Mr B’s complaints. This caused him avoidable distress, uncertainty, and unnecessary time and trouble in trying to resolve his housing situation. The Council has agreed to apologise and make a payment to Mr B. It has also agreed to make service improvements.
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London Borough of Newham (25 012 295)
Statement Closed after initial enquiries Parking and other penalties 18-Sep-2025
Summary: We will not investigate Miss B’s complaint about Penalty Charge Notices she received for alleged moving traffic contraventions. This is because any fault by the Council has not caused Miss B a significant injustice.
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Transport for London (25 005 394)
Statement Upheld Traffic management 18-Sep-2025
Summary: Mr X complained about the way Transport for London (TfL) handled his application to its vehicle scrappage scheme. We found TfL at fault because it wrongly rejected Mr X’s application and delayed responding to his complaints. TfL has acknowledged the fault and offered a suitable remedy.
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West Sussex County Council (24 009 730)
Report Upheld Transport 17-Sep-2025
Summary: Mrs C complained the Council failed to properly consider the decision to remove funding for transport to day support for her son, Mr D, because he had a Motability car. Mrs C says the Council’s decision has resulted in added pressure on her and her husband; and costs neither they, nor Mr D, can meet.