Decision search
Your search has 54634 results
-
Statement Upheld Council tax 18-Sep-2025
Summary: We will not investigate this complaint about a change in council tax instalments. This is because we could not add to the Council’s investigation, and it has already taken satisfactory action.
-
Bournemouth, Christchurch and Poole Council (25 003 624)
Statement Closed after initial enquiries Child protection 18-Sep-2025
Summary: We will not investigate this complaint about the Council making a safeguarding referral about Mr X as there is insufficient evidence of injustice to justify an investigation. Part of Mr X’s complaint is late and there are no good reasons to investigate it now.
-
North Northamptonshire Council (25 003 753)
Statement Closed after initial enquiries Other 18-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council’s planning officers. This is because it is unlikely we could add to the Council’s response or achieve anything more for the complainant.
-
Statement Upheld Special educational needs 18-Sep-2025
Summary: We have upheld this complaint because the Council delayed completing an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
-
Brighton & Hove City Council (25 004 345)
Statement Upheld Homelessness 18-Sep-2025
Summary: We will not investigate this complaint about the way the Council dealt with a homelessness application. The Council has acknowledged there were errors in its handling. The apology, extra training for staff and financial remedy offered by the Council is a satisfactory outcome, so any further investigation is not warranted.
-
Staffordshire County Council (25 004 399)
Statement Closed after initial enquiries Special educational needs 18-Sep-2025
Summary: We will not investigate this complaint about the Council’s actions in issuing an Education Health and Care Plan for Mrs X’s child. There is not enough evidence of injustice flowing from the Council’s actions to warrant investigation.
-
Royal Borough of Kingston upon Thames (24 009 314)
Statement Upheld Allocations 18-Sep-2025
Summary: Miss X complained her current accommodation is unsuitable, due to her medical needs and following an assault outside the property. She said the Council failed to properly consider this when assessing her housing and homelessness applications. We found the Council was at fault for failing to investigate Miss X’s alleged assault at the appropriate time. However, we did not find fault in the Council’s decision making on Miss X’s housing and homelessness applications. The Council agreed to provide a symbolic payment for the avoidable distress Miss X suffered.
-
Surrey County Council (24 012 666)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Mrs X complained about the Council’s handling of her son’s Education, Health and Care annual review and alternative provision after he stopped attending school in summer 2024. We found the Council delayed proper assessment of its section 19 duties after June 2024 and delayed putting alternative provision in place for the child. The Council also failed to consult special schools and was late to issue a final amended EHC Plan following and annual review in June 2024. This caused Mrs X and her son frustration and delayed support the Council agreed to in December 2024. The Council agreed to remedy the injustice its actions caused them.
-
London Borough of Bromley (24 012 965)
Statement Upheld Special educational needs 18-Sep-2025
Summary: Ms X complained that the Council failed to provide her son, Y, with suitable full-time education and failed to secure Section F provision of his EHCP during the 2023/24 academic year. The Council failed to implement the education package it proposed and did not secure the specialist dyslexia provision required in Y’s Plan. As a result, Y missed out on significant education and specialist support, and Ms X was caused avoidable distress and frustration. The Council has agreed to our recommendations.
-
Norfolk County Council (24 013 106)
Statement Upheld Assessment and care plan 18-Sep-2025
Summary: Mrs X complained her sister, Mrs Y, is in an unsuitable care home for her needs. She said the Council would not discuss Mrs Y’s care and support needs with her despite there being no authorised person to represent Mrs Y’s health and welfare decision making. We found there was avoidable delay sharing information with Mrs X because the Council did not confirm deputyship for Mrs Y’s health and welfare when it carried out a review. This caused Mrs X some frustration. However, we did not find fault in the Council’s decision-making or that the care home was unsuitable.