Decision search
Your search has 54634 results
-
East Sussex County Council (25 003 869)
Statement Closed after initial enquiries Charging 17-Sep-2025
Summary: We will not investigate this complaint about delay in the Council assessing Ms Y’s needs and finances. It is unlikely that further investigation would achieve a different outcome. It is open to Mrs X to complain separately about subsequent events.
-
Amber Valley Borough Council (25 004 019)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision about Mrs X’s housing priority. There is not enough evidence of fault to justify us investigating.
-
Surrey County Council (25 004 105)
Statement Closed after initial enquiries Child protection 17-Sep-2025
Summary: We will not investigate Ms X’s complaint the Council failed to properly support her child for seven years. Some elements of the complaint are late and we have no remit to investigate others. We also cannot achieve the outcome Ms X wants.
-
Tameside Metropolitan Borough Council (25 004 122)
Statement Closed after initial enquiries Friends and family carers 17-Sep-2025
Summary: We will not investigate Mrs X’s complaint about children services approach to her offer to care for a child. We cannot investigate her suitability or the Council’s consideration of this as the Courts are now deciding whether she should be the child’s carer. Social Work England is better placed to consider a social worker’s professionalism and the Council needs an opportunity to reply to her complaint about safeguarding referrals.
-
Hampshire County Council (25 004 149)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s involvement with her and its refusal to delete her records. There is insufficient evidence of fault and the Information Commissioner’s Office is better placed to consider a complaint about management of records.
-
London Borough of Barnet (25 004 340)
Statement Closed after initial enquiries Allocations 17-Sep-2025
Summary: We will not investigate this complaint about Ms X’s housing priority band and the time taken by the Council to offer her permanent accommodation. There is insufficient evidence of fault to justify an investigation.
-
Hampshire County Council (25 004 413)
Statement Closed after initial enquiries Other 17-Sep-2025
Summary: We will not investigate this complaint about negative information Mr B said the Council recorded about him. Any injustice is not significant enough to justify our involvement.
-
Calderdale Metropolitan Borough Council (23 015 231)
Statement Upheld Assessment and care plan 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
-
Calderdale & Huddersfield NHS Foundation Trust (23 015 231a)
Statement Upheld Hospital acute services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
-
Priory Adult Care (23 015 231b)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.