Decision search
Your search has 54634 results
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Staffordshire County Council (25 002 382)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate Miss X’s complaint about how the Council dealt with the review of her child’s Education Health and Care Plan and their education provision. This is because Miss X used her right of appeal to a tribunal and any separable matters happened too long ago.
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London Borough of Harrow (25 002 500)
Statement Closed after initial enquiries Safeguarding 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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Portsmouth City Council (25 002 882)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We upheld Mr X’s complaint about delays and uncertainty caused in relation to Y’s Education, Health and Care Plan. The Council agreed to resolve the complaint early by paying Mr X a symbolic payment of £300 for the injustice caused.
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Redcar & Cleveland Council (25 003 210)
Statement Closed after initial enquiries Special educational needs 17-Sep-2025
Summary: We will not investigate Ms M’s complaint that her son, B, has not received the occupational therapy (OT) in his education, health and care (EHC) plan because he has now had the therapy and has been discharged by the OT service. There is no worthwhile outcome achievable.
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Durham County Council (25 003 256)
Statement Not upheld Child protection 17-Sep-2025
Summary: There was no procedural fault in the Council’s decision not to investigate Mrs X’s complaint about safeguarding failings in the 1990s. Because of this, we have no power to question its decision.
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London Borough of Lewisham (25 003 265)
Statement Closed after initial enquiries Residential care 17-Sep-2025
Summary: We will not investigate this complaint about the actions of the Council-commissioned Care Provider at this time. There is an ongoing coroner’s inquest. Until the inquest is complete, we could not come to sound conclusions or achieve a meaningful outcome.
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London Borough of Southwark (25 005 954)
Statement Closed after initial enquiries Parking and other penalties 17-Sep-2025
Summary: We will not investigate Miss X’s complaint about a Penalty Charge Notice. This is because it is reasonable for Miss X to appeal to the Traffic Enforcement Centre at Northampton County Court and to London Tribunals.
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Statement Upheld Charging 17-Sep-2025
Summary: Mrs X complains on behalf of her late mother-in-law, Mrs Y, the council failed to take into account her rent and bills when calculating charges for her care home. Mrs X says Mrs Y does not have enough funds to cover the fees being requested by the Council. Mrs X says this has caused the family distress. We have found fault in the actions of the Council for delay in confirming what information it needed to complete the financial assessment. The Council has agreed to issue an apology, discuss the information it needs to complete the assessment and completes service improvements.
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Derbyshire County Council (24 015 971)
Statement Upheld Special educational needs 17-Sep-2025
Summary: Mrs C complained about the Council’s handling of her daughter’s (X) education when she was unable to attend her school placement, and it caused delays in the Education, Health and Care Plan process. The Council accepted it had caused delays in the statutory process and failed to act on an offer from her preferred school placement. We also found fault in its failure to provide some suitable and timely alternative provision, and delays in its complaints handling. The Council will apologise and make payment to acknowledge the injustice this caused Mrs C and X.
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Kingston Upon Hull City Council (24 016 032)
Statement Upheld Special educational needs 17-Sep-2025
Summary: We have found fault with the Council for failing to deliver alternative provision to Mrs X’s son when he was unable to attend school. This caused him to miss out on education. The Council has agreed to apologise and make a symbolic payment in recognition of the missed education. We have also found fault with the Council for the delays during the annual review process. This delayed Mrs X’s appeal rights and caused the family avoidable distress. The Council has agreed to remedy this injustice.