Decision search
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Valorum Care Group Plc (23 015 231c)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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NHS West Yorkshire ICB - Calderdale (23 015 231d)
Statement Upheld Community hospital services 17-Sep-2025
Summary: Ms X complained about diabetes management and care provided to the late Mr Y, when he went into respite care, during his admissions to hospital, and then a nursing home. We found fault by the Trust in its record keeping and monitoring of Mr Y. The Trust acknowledged this in its response to Ms X’s complaint and put service improvements in place. The Trust agreed to provide a further remedy to Ms X to recognise the distress and uncertainty caused. We also found fault by Priory Adult Care in its management of Mr Y’s diabetes. Priory Adult Care agreed to provide a remedy to Ms X. We did not find fault by the Council, Trust and ICB in changes to Mr Y’s care plan for his respite placement, or in the Care Home’s management of Mr Y’s diabetes.
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Wyre Borough Council (24 000 104)
Statement Closed after initial enquiries Council tax 17-Sep-2025
Summary: We will not investigate this complaint about outstanding council tax charges. This is because there is insufficient evidence of fault by the Council to justify an investigation.
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Kirklees Metropolitan Borough Council (24 010 104)
Statement Upheld Alternative provision 17-Sep-2025
Summary: Ms X complained about the Council’s handling of her son’s Education, Health and Care needs assessment and alternative provision after he stopped attending school in September 2023. We found the Council failed to properly assess its section 19 duties after March 2024 and failed to consider putting alternative provision in place for the child. This caused Ms X and her son uncertainty about what support he would have received had the Council made a decision about its duties. The Council agreed to our recommendations on remedying the injustice its actions caused to Ms X and her son.
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Essex County Council (25 000 838)
Statement Closed after initial enquiries Looked after children 17-Sep-2025
Summary: We will not investigate this complaint about the Council’s refusal to investigate Miss X’s concerns about how it safeguarded her while she was a Looked after Child. The complaint relates to matters which occurred over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it.
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Essex County Council (25 001 119)
Statement Closed after initial enquiries Assessment and care plan 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Princess Alexandra Hospital NHS Trust (25 001 119a)
Statement Closed after initial enquiries Hospital acute services 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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South Street Surgery (25 001 119b)
Statement Closed after initial enquiries General practice 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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NHS Hertfordshire & West Essex ICB (25 001 119c)
Statement Closed after initial enquiries Assessment and funding 17-Sep-2025
Summary: Mrs A complains about the way the Council, Trust, ICB and GP surgery treated her husband, Mr B, before his death. She complains Continuing Healthcare (CHC) funding was delayed and the family were not given enough information. We will not investigate this complaint because we cannot overturn a decision made by the ICB about CHC. For her other points of complaint, an Ombudsmen investigation is unlikely to find fault.
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Statement Upheld Assessment and care plan 17-Sep-2025
Summary: We will not investigate this complaint about adult social care at home. The Council has apologised and acted to improve service. We are satisfied with these actions, and it is unlikely we would achieve anything further.