Lancashire County Council (23 017 676)

Statement Closed after initial enquiries Land 26-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of monies owed by the complainant in connection with his purchase of formally owned Council land. This is because Mr Z’s complaint refers to alleged negligence and points of law which are best resolved through the courts. We do not consider there is any exceptional reason why Mr Z cannot take the matters alleged to court.

Hampshire & Isle of Wight Fire and Rescue Service (23 017 800)

Statement Closed after initial enquiries Other 26-Mar-2024

Summary: will not investigate this complaint about the way in which how a fire engine was driven. This is because it is reasonable for the complainant to resort to court action to decide if the Fire Service is liable for compensation.

London Borough of Hillingdon (23 018 252)

Statement Closed after initial enquiries Leisure and culture 26-Mar-2024

Summary: We will not investigate this complaint about the Council’s decision not to replace the flooring at an outdoor gym. This is because an investigation would be unlikely to find fault with the Council’s actions.

Devon County Council (23 018 797)

Statement Closed after initial enquiries Other 26-Mar-2024

Summary: We will not investigate this complaint about how the Council dealt with a freedom of information request. This is because it is reasonable for them to refer the matter to the Information Commissioner and then, if needed, to a tribunal.

Telford & Wrekin Council (23 016 709)

Statement Closed after initial enquiries Other 25-Mar-2024

Summary: We will not investigate this complaint the Council’s delay in correcting information affected a property sale. It is reasonable for the complainant to pursue the matter in the courts.

London Borough of Camden (23 005 209)

Statement Upheld Other 25-Mar-2024

Summary: Ms X complained about the way the coroner’s office handled the investigation of the death of her son. Most of the complaint is not within our jurisdiction but there was fault by the Council in how it responded to the complaint.

Birmingham City Council (23 008 719)

Statement Not upheld Land 22-Mar-2024

Summary: Mr X complained about the Council’s refusal to complete the purchase of his property by agreement, which caused him much stress and financial hardship. We found no fault in the Council’s decision not to complete the agreed sale.

Herefordshire Council (23 018 499)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We will not investigate this complaint. There is no evidence of fault in how the Council conducted a meeting and we cannot achieve the outcome the complainant seeks. It is not a good use of public resources to investigate complaint handling in isolation.

London Borough of Hounslow (23 019 129)

Statement Closed after initial enquiries Councillor conduct and standards 22-Mar-2024

Summary: We will not investigate this complaint about how the Council’s Monitoring Officer dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.

Somerset Council (23 020 815)

Statement Closed after initial enquiries Other 22-Mar-2024

Summary: We will not investigate Mr X’s complaint that a Council email contained false and inaccurate information about him. This is because it is better dealt with by the Information Commissioner's Office.