Recent statements in this category are shown below:
Statement Not upheld Land 09-Apr-2019
Summary: Mr B says the Council failed to take action when Members breached the code of conduct. There is no evidence of fault in how the Council considered that matter.
Statement Not upheld Land 08-Apr-2019
Summary: The investigation of this complaint should be discontinued as the Ombudsman cannot make a judgement on a legal point to decide if the Council wrongly served a planning notice.
Statement Not upheld Land 26-Mar-2019
Summary: Ms X complained about the Council's failure to respond properly to her claim about damage to her garden caused by council officers. The complaint is not within the Ombudsman's jurisdiction because Ms X started court action against the council so we have discontinued our investigation.
Statement Upheld Land 26-Mar-2019
Summary: Mr and Mrs B complain about the Council's sale of land near their house to a neighbour which they say means they have lost the opportunity of the use the land and are concerned about private access rights. The Ombudsman has found delay by the Council but considers the apology the Council has already provided is enough to provide a suitable remedy.
Statement Not upheld Land 25-Mar-2019
Summary: Mr X complains the Council was at fault in the way it carried out public consultation over a decision to dispose of Open Space Land. And in the way it recorded the result of a statutory public consultation period. The Ombudsman has found no evidence of fault in the way the Council considered these matters.
Statement Not upheld Land 14-Mar-2019
Summary: The Ombudsman will not investigate Mr C's complaint there was fault in the way the Council reached its decisions regarding the sale of a piece of land. This is because we cannot at this stage assess the extent of Mr C's injustice.
Statement Upheld Land 22-Jan-2019
Summary: It was not fault for the Council to seek to register its ownership of a piece of land between Mr X's property and land leased to Mr X by the Council. There were faults by the Council in the Land Registry and Tribunal processes which caused avoidable delay, time and trouble to Mr X, which require a remedy. There was no Council fault by officers not applying its 'Asset Disposal Policy' when discussing the sale of land to Mr X.
Statement Not upheld Land 15-Jan-2019
Summary: Mr C complains the Council failed to comply with recommendations agreed during a previous Ombudsman investigation. Mr C says the Council's overall compensation offer is not acceptable and he still has concerns about possible soil contamination following remediation works. The Ombudsman has found no fault by the Council.
Statement Upheld Land 29-Nov-2018
Summary: Mr D complains that the Council failed to respond to his complaint about its mishandling of a charity under its guardianship. He says this prevented him referring the matter to the Charity Commission for investigation. The Ombudsman finds the Council was at fault in failing to respond to Mr D's complaint but this did not cause him a significant injustice because the Council had provided the necessary information to the Charity Commission.
Statement Upheld Land 14-Nov-2018
Summary: There is fault in how the Council considered Mr X's bid for a licence to operate a business on Council owned land. As a result Mr X cannot be certain the Council properly and fairly considered his bid. The Council has agreed to remedy Mr X's injustice by sending an apology, making a payment of £500 and considering Mr X's bid again. The Council will also review its evaluation process to ensure it is transparent.