Statement Upheld Land 24-May-2022
Summary: The Council was at fault for the way it handled Mr X's reports about the condition of a pathway and his subsequent complaint about this. This caused Mr X injustice as the condition of the pathway meant people were unable to access the tennis courts he ran a business from. In addition, he spent time and trouble pursuing the complaint. The Council has agreed to apologise to Mr X, make a payment to him for the distress caused, consider what went wrong in this case and investigate Mr X's more recent concerns about the pathway.
Statement Upheld Land 24-Apr-2022
Summary: We will not investigate this complaint about how the Council respond to his complaint and concerns about a tree. This is because the Council has already taken action to remedy the injustice caused to Mr X and there is nothing further we can achieve from investigating this complaint.
Statement Not upheld Land 31-Jan-2022
Summary: Mr B complained about the Council's decision to close his local golf course resulting in him being unable to access affordable golf in his area. The Ombudsman found no fault on the Council's part.
Statement Not upheld Land 22-Nov-2021
Summary: Mr P complains the Council failed to adhere to rules concerning his right to purchase land the Council previously acquired from his grandparents in 1998. He also complains the Council did not give him enough time to purchase the land and that it did not have regard to an independent valuation. We have not found any evidence of fault by the Council. Further, parts of Mr P's complaint are late and there are no good reasons to exercise discretion and investigate.
Statement Not upheld Land 12-Oct-2021
Summary: Mr D complains about the Council's decision to remove land near his home from the list of assets of community value. We have found no fault.
Statement Upheld Land 19-Sep-2021
Summary: Mr C complained about the Council's handling of his request to buy an area of land and says he spent unnecessary time and trouble in pursuing the matter and cannot now use the land to build a garage. We have found fault by the Council in terms of delay and poor communication but consider the agreed action of an apology is enough to provide a suitable remedy.
Statement Upheld Land 09-Sep-2021
Summary: Mr C complained about the Council's handling of an application to register an area of land as a village green. He considered the Council had not followed the proper process and had delayed. As a result, the application had not been considered as it should and he had been put to time and trouble in pursuing the Council. There was fault which caused injustice to Mr C. The Council will apologise, make a payment to Mr C and start the formal consideration of the application.
Statement Upheld Land 09-Sep-2021
Summary: We will not investigate Ms X's complaint about Council boundary works damaging her patio, and how it dealt with her complaint. The Council has offered a suitable remedy for the damage which is in line with the one we may have sought had it not already been offered. Nails in the fence do not cause Ms X such injustice to warrant us investigating. We will not investigate a council's complaint handling process in isolation where we do not intend to investigate the core issue which gave rise to the complaint.
Statement Not upheld Land 01-Sep-2021
Summary: There is no fault by the Council. It has considered requests to further cut back vegetation and install CCTV but decided against it. Mrs X's insurance claim for damage caused by a fire on public open land is being considered by the Council and she can take the matter to the courts to pursue this if needed.
Statement Upheld Land 27-Aug-2021
Summary: There was some fault by the Council when it sold a strip of land Mrs X uses to access a field. This has not caused significant injustice to Mrs X, so no remedy is recommended.