Statement Not upheld Land 22-Nov-2021
Summary: Mr P complains the Council failed to adhere to rules concerning his right to purchase land the Council previously acquired from his grandparents in 1998. He also complains the Council did not give him enough time to purchase the land and that it did not have regard to an independent valuation. We have not found any evidence of fault by the Council. Further, parts of Mr P's complaint are late and there are no good reasons to exercise discretion and investigate.
Statement Not upheld Land 12-Oct-2021
Summary: Mr D complains about the Council's decision to remove land near his home from the list of assets of community value. We have found no fault.
Statement Upheld Land 19-Sep-2021
Summary: Mr C complained about the Council's handling of his request to buy an area of land and says he spent unnecessary time and trouble in pursuing the matter and cannot now use the land to build a garage. We have found fault by the Council in terms of delay and poor communication but consider the agreed action of an apology is enough to provide a suitable remedy.
Statement Upheld Land 09-Sep-2021
Summary: Mr C complained about the Council's handling of an application to register an area of land as a village green. He considered the Council had not followed the proper process and had delayed. As a result, the application had not been considered as it should and he had been put to time and trouble in pursuing the Council. There was fault which caused injustice to Mr C. The Council will apologise, make a payment to Mr C and start the formal consideration of the application.
Statement Upheld Land 09-Sep-2021
Summary: We will not investigate Ms X's complaint about Council boundary works damaging her patio, and how it dealt with her complaint. The Council has offered a suitable remedy for the damage which is in line with the one we may have sought had it not already been offered. Nails in the fence do not cause Ms X such injustice to warrant us investigating. We will not investigate a council's complaint handling process in isolation where we do not intend to investigate the core issue which gave rise to the complaint.
Statement Not upheld Land 01-Sep-2021
Summary: There is no fault by the Council. It has considered requests to further cut back vegetation and install CCTV but decided against it. Mrs X's insurance claim for damage caused by a fire on public open land is being considered by the Council and she can take the matter to the courts to pursue this if needed.
Statement Upheld Land 27-Aug-2021
Summary: There was some fault by the Council when it sold a strip of land Mrs X uses to access a field. This has not caused significant injustice to Mrs X, so no remedy is recommended.
Statement Not upheld Land 05-Aug-2021
Summary: Mrs B complains about the Council's decision to nominate a site near her home as its preferred location for a gypsy and traveller site. She says the Council did not give adequate time for her to raise objections and did not properly consider the feasibility of the site. The Ombudsman does not find fault in how the Council reached its decision.
Statement Upheld Land 09-Jul-2021
Summary: Mr X complained the Council wrongly sold land belonging to his parent's estate and then caused delays transferring the land back. The delays held up the sale of the house and meant Mr X had to pay more council tax. The Council admitted fault for its error in transferring Mr X's parents land to a housing association. It agreed to provide an improved remedy. We did not find the Council at fault for delays transferring the land back to Mr X.
Statement Upheld Land 08-Jul-2021
Summary: We will not investigate Mr Y's complaints about trespass and the determination of his boundary because these are matters which we consider should be settled by the courts. Furthermore, the matter has been ongoing for more than 12 months and Mr Y could have complained to us sooner. We will not investigate Mr Y's claim for criminal damage because we cannot determine whether a crime has occurred and there are other agencies better placed to investigate. Mr Y also complains about other related matters, including the Council's conduct and its handling of his complaint, but we have not investigated the underlying complaint so we will not investigate the related matters. However, we have investigated the Council's application of its policy about 'Unreasonable and Unreasonably Persistent Complainants' and in our view, there is fault causing injustice to Mr Y.