London Borough of Hammersmith & Fulham (23 003 525)

Statement Upheld Land 23-Oct-2023

Summary: Mr X complained the Council refused to cut back overgrowth encroaching into his garden and affecting his use of it and attracting vermin. We found fault by the Council in its communication with Mr X but consider the action it had already taken of contacting the organisation responsible for the land and apology to Mr X with its proposed action of a payment of £250 provided a suitable remedy.

Nuneaton & Bedworth Borough Council (23 009 523)

Statement Closed after initial enquiries Land 23-Oct-2023

Summary: We will not exercise discretion to investigate this complaint about the Council’s maintenance of an open space near Ms X’s home. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

Bassetlaw District Council (23 009 097)

Statement Closed after initial enquiries Land 12-Oct-2023

Summary: We will not investigate this complaint about the Council’s delay in resolving a right of access issue on a property and collection of council tax. The complaint is late and there is no good reason to exercise discretion and investigate now.

Middlesbrough Borough Council (23 000 679)

Statement Closed after initial enquiries Land 05-Oct-2023

Summary: We will not investigate this complaint about the Council’s decision to dispose of a site allocated for housing. We cannot investigate complaints that affect all or most of the people in a Council’s area.

Northumberland County Council (23 008 060)

Statement Closed after initial enquiries Land 01-Oct-2023

Summary: We cannot investigate Mr X’s complaint the Council refused to remove a street decoration. This is because the action was taken by a body outside our jurisdiction.

London Borough of Enfield (23 007 096)

Statement Closed after initial enquiries Land 24-Sep-2023

Summary: We will not investigate this complaint about how the Council handled a request for information. This is because there is another body better placed to handle this complaint.

Bedford Borough Council (23 007 441)

Statement Closed after initial enquiries Land 12-Sep-2023

Summary: We will not investigate this complaint about the Council’s decision not to transfer land to Ms X. This is because there is another body better placed to consider the compliant, and we cannot achieve the outcome Ms X wants.

Blackburn with Darwen Council (23 006 610)

Statement Closed after initial enquiries Land 10-Sep-2023

Summary: We will not investigate this complaint that the Council failed to adopt an area of public open space close to the complainant’s home or that it failed to take enforcement action when developers felled trees on the area. This is because these matters happened too long ago, and I see no good reason why a complaint could not have been made sooner.

Essex County Council (23 004 763)

Statement Closed after initial enquiries Land 05-Sep-2023

Summary: We will not investigate this complaint about the provision of incorrect information on a local search enquiry. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is made too late.

East Hertfordshire District Council (23 005 595)

Statement Closed after initial enquiries Land 31-Aug-2023

Summary: We will not investigate this complaint about the alleged breach of a covenant. Mrs X can reasonably take court action. It is also unlikely we would achieve what Mrs X wants.