Recent statements in this category are shown below:
Statement Upheld Land 02-Sep-2019
Summary: Ms C says the Council delayed in making a decision on whether to allow an electrical cable to cross its land to her father's commercial unit. She also says it wrongly refused to allow connection until the property had been valued by a surveyor and insisted on using an overpriced surveyor for the valuation. The Council was at fault for a lengthy delay. This caused injustice. However, it was not at fault for insisting on the valuation or using its pre-approved surveyor.
Statement Upheld Land 20-Aug-2019
Summary: The complainant says the Council failed to respond to his complaint about its use of statutory powers to end occupation of land he owns. The complainant also says the Council has not properly explained a potential breach of data protection. The Council says it properly considered all available powers, researched ownership, visited the site and gathered evidence, took professional advice and sought a court injunction to remove the occupants. It did not have the resources to help with clearing the waste left on the land and served notice on the landowners to clear it. The Council says it followed usual procedures in identifying addresses for service and does not believe this resulted in a breach of data protection. The Council recognises it failed to follow up the complainant's complaint when it should. The Ombudsman finds the Council acted with fault in its follow up of the complaint and misdirection of a letter but without fault in deciding which of its statutory powers it should use to achieve an end to the occupation.
Statement Upheld Land 05-Aug-2019
Summary: Ms C complains about the Council's refusal to sell land to the rear of her property. Ms C says she has spent unnecessary time, trouble and professional fees in pursuing the matter. The Ombudsman has found fault by the Council but considers the agreed actions of an apology and written decision about the sale of the land are enough to provide a suitable remedy.
Statement Not upheld Land 30-Jul-2019
Summary: Mr C complains about how the Council considered his bid to operate a surf school. I have completed my investigation on the basis that there was no fault in the way the Council dealt with the matter.
Statement Upheld Land 28-Jun-2019
Summary: Mrs X has complained about how the Council has dealt with her request to purchase land protected as part of a proposed highway scheme. There is evidence of fault by the Council. It has agreed to a suitable remedy for the injustice caused.
Statement Not upheld Land 26-Jun-2019
Summary: Mr Y complains the Council have failed to respond to his claim for compensation under the Land Compensation Act 1973 for four years. The Ombudsman will not investigate this complaint as it is unlikely we would find fault, or any investigation would lead to a different outcome. Also, the Land Tribunal is better placed to consider the complaint and Mr Y has brought the complaint late, without good reason.
Statement Not upheld Land 29-May-2019
Summary: Mr D complains the Council did not give his parents the opportunity to purchase a property adjacent to theirs. The Ombudsman will not investigate further. This is because the complaint is late and the Ombudsman is unable to achieve the outcome Mr D wants.
Statement Not upheld Land 09-Apr-2019
Summary: Mr B says the Council failed to take action when Members breached the code of conduct. There is no evidence of fault in how the Council considered that matter.
Statement Not upheld Land 08-Apr-2019
Summary: The investigation of this complaint should be discontinued as the Ombudsman cannot make a judgement on a legal point to decide if the Council wrongly served a planning notice.
Statement Not upheld Land 26-Mar-2019
Summary: Ms X complained about the Council's failure to respond properly to her claim about damage to her garden caused by council officers. The complaint is not within the Ombudsman's jurisdiction because Ms X started court action against the council so we have discontinued our investigation.