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Leisure and culture


Recent statements in this category are shown below:

  • Cheshire West & Chester Council (21 006 753)

    Statement Upheld Leisure and culture 03-Apr-2022

    Summary: Mr X complained about the way the Council dealt with his concerns about harassment and that it wrongly excluded him from membership of its fitness and wellbeing centres. The Council's failure to properly advise Mr X regarding the special measures imposed under the Managed Contact policy and when and how they would be reviewed amounts to fault. As does the delay in reviewing the measures imposed on Mr X. These faults have caused Mr X an injustice.

  • Dudley Metropolitan Borough Council (21 006 337)

    Statement Upheld Leisure and culture 28-Feb-2022

    Summary: Mr X and Miss Y complained about the Council's actions in relation to a derelict building near their home. The Council was at fault for failing to reach a decision about the future of the building. It has agreed to remedy Mr X and Miss Y's injustice.

  • Leeds City Council (21 012 575)

    Statement Upheld Leisure and culture 28-Feb-2022

    Summary: Mr S complains the Council did not respond to his questions about whether he could use particular facilities at a council run leisure centre. We found fault in the delay by the Council, which caused Mr S frustration. The Council has apologised for the delay and offered Mr S and his wife two months free access.

  • Gateshead Metropolitan Borough Council (21 011 117)

    Statement Not upheld Leisure and culture 28-Feb-2022

    Summary: There was no fault with the Council's investigation into Mr X's complaint that he was the victim of a homophobic attack.

  • Hartlepool Borough Council (21 004 008)

    Statement Not upheld Leisure and culture 07-Feb-2022

    Summary: Mr D complains about the Council's decision to evict and ban him from an allotment. We have found no fault.

  • Bristol City Council (21 004 999)

    Statement Upheld Leisure and culture 03-Feb-2022

    Summary: The Ombudsman found fault by the Council on Mrs Q's complaint of it failing to act against a neighbouring allotment tenant after upholding her complaint and failing to respond to her correspondence. It failed to keep proper records, could not show it did what it said it would do, delayed responding to her formal complaint, and delayed making her a payment. The agreed action remedies the injustice caused.

  • Derbyshire County Council (20 013 211)

    Statement Upheld Leisure and culture 31-Jan-2022

    Summary: We found the Council was at fault in reaching its decision Mrs X was an unreasonably persistent complainant. The Council's decision caused Mrs X distress. To put matters right, the Council agreed to apologise to Mrs X and review its decision.

  • London Borough of Barnet (20 010 615)

    Statement Upheld Leisure and culture 28-Jan-2022

    Summary: Ms B says the Council unreasonably refused to consider her complaint against the allotment association that evicted her and delayed reaching that decision. In deciding it could not pursue the complaint the Council failed to consider whether the allotment association had breached its lease by the way it handled the complaint. The Council also delayed responding. An apology and payment to Ms B, alongside liaison with the allotment association, is satisfactory remedy.

  • Bournemouth, Christchurch and Poole Council (21 003 905)

    Statement Not upheld Leisure and culture 04-Jan-2022

    Summary: Mr X complained the Council has wrongly refused to transfer his late mother's licence for a beach hut into his name following her death. There is no evidence of fault in the way the Council has considered Mr X's request to transfer his mother's beach hut to him.

  • Ashford Borough Council (21 011 945)

    Statement Upheld Leisure and culture 16-Dec-2021

    Summary: We will not investigate this complaint about events affecting Mr X's allotment. The Council is now taking steps to deal with the matters. We would not achieve significantly more by investigating.