Recent statements in this category are shown below:
Statement Upheld Leisure and culture 20-Nov-2019
Summary: There was fault by the Council in providing inconsistent and incomplete information about a free swimming scheme on its websites and at its leisure centres. This affected Ms X who was wrongly charged and became reluctant to use the scheme. It also potentially led to other residents missing out or being wrongly charged. The Council will correct the information on its website, provide information leaflets, train staff and provide a refund voucher and £50 time and trouble payment to Ms X
Statement Not upheld Leisure and culture 05-Nov-2019
Summary: Ms X complains about fault in the Council's tendering process. She says it incorrectly applied its assessment criteria which led her to organisation missing out on a contract. She also complained about poor complaint handling. The Council is not at fault.
Statement Upheld Leisure and culture 07-Oct-2019
Summary: Mr X complained a booking error made by the Council's leisure centre caused his business to lose £5384.99. He says the Council has failed to reimburse him despite him providing evidence of his financial loss and has failed to resolve his complaint in a timely manner. The Ombudsman has found the Council at fault for making a booking error. However, that has not caused a significant injustice as it offered Mr X the outside sports pitch for free which was an adequate alternative.
Statement Not upheld Leisure and culture 05-Oct-2019
Summary: Mr C complains about how the Council's Library Service dealt with his reports of discrimination, and that it warned him he could be banned from using its services. However, there is no evidence of fault with how the Council dealt with these matters.
Statement Not upheld Leisure and culture 04-Oct-2019
Summary: Mr C, a circus owner, says the Council discriminates against circuses or has a policy not to license circuses in its parks. He says this has caused him the injustice of lost business. The Council was not at fault. It did not discriminate against him and has no written policy against circuses though, if it did, this would not be unlawful.
Statement Not upheld Leisure and culture 27-Sep-2019
Summary: Mr B complains the Council refused to host an exhibition in its museum. Mr B arranged the exhibition and believes the Council's decision is discriminatory. The Ombudsman has not found fault with the Council.
Statement Not upheld Leisure and culture 26-Sep-2019
Summary: There is no fault in the Council's maintenance of the green at a bowls club. The green remained playable even though the hot and dry weather meant that its condition was not as Members or the Council would have liked.
Statement Not upheld Leisure and culture 24-Sep-2019
Summary: Mr X complains the Council failed to properly specify the doors for new beach huts. The Council was not at fault.
Statement Upheld Leisure and culture 24-Sep-2019
Summary: Ms C says the Council failed to protect her from assault in a Council-owned leisure facility and failed to handle her subsequent complaint properly. The Council was responsible for matters taking place within the facility and is at fault for failures in the contractor's complaint handling. However, it is not at fault for management failures that may have exacerbated the injustice. There is insufficient evidence to show that the management was at fault and these were decisions over which the Council had no control.
Statement Not upheld Leisure and culture 16-Sep-2019
Summary: Miss X complained the Council failed to maintain and repair adult exercise equipment and steps to the seating area in a local park. She said the facilities were unsafe. I have discontinued my investigation as the Council has replaced the exercise equipment and removed the seating area from use.