Leisure and culture

Recent statements in this category are shown below:

  • Stoke-on-Trent City Council (19 016 130)

    Statement Upheld Leisure and culture 16-Nov-2020

    Summary: Mrs B complains about the Council's actions in banning her from two of its leisure centres. The Ombudsman finds there was fault by the Council in this matter, in its failure to conduct reviews of the bans imposed and in its complaint handling. As a result. Mrs B was caused injustice for which a remedy has been agreed.

  • Liverpool City Council (19 015 826)

    Statement Not upheld Leisure and culture 09-Oct-2020

    Summary: Mr C complained about noise and other disturbance from two large events held in a park near to his property in 2019. We are unable to find fault with the actions of the Council.

  • London Borough of Lewisham (19 016 897)

    Statement Not upheld Leisure and culture 06-Oct-2020

    Summary: Ms X complains the Council did not deal with a dispute about her allotment properly. The Council is not at fault.

  • Chesterfield Borough Council (19 009 321)

    Statement Upheld Leisure and culture 17-Sep-2020

    Summary: The Council wrongly refused to investigate a complaint from an allotment holder that an Allotment Association was in breach of its lease with the Council. The Council did not check if the Association had correctly ended a tenancy. This caused injustice as the allotment holder missed the opportunity to resolve the complaint without losing her allotments. The Council will apologise, make a payment, and carry out an investigation.

  • Isle of Wight Council (19 014 359)

    Statement Not upheld Leisure and culture 27-Aug-2020

    Summary: Mr B complains the Council allowed an events company to erect a marquee in front of holiday apartments he owns and lets. Mr B says the marquee blocked the view from the holiday apartments and affected his ability to let them, resulting in financial loss. The Ombudsman has completed its investigation and found no evidence of fault by the Council.

  • Durham County Council (19 015 376)

    Statement Upheld Leisure and culture 06-Aug-2020

    Summary: Mrs X complained about how the Council ended the allotment tenancy she held on behalf of a charity. The Council was not at fault for how it ended the tenancy. It was at fault for failing to send Mrs X an updated tenancy but that did not cause an injustice.

  • City of Bradford Metropolitan District Council (19 012 438)

    Statement Upheld Leisure and culture 18-Jun-2020

    Summary: Mr S complains that the Council delayed in installing the agreed signage at the nearby recreation ground and that the new signage wrongly restricts dog-walkers access to the whole cricket pitch area. The Council was at fault in that it delayed installing signage and miscommunicated its intentions in respect of the wording. The Ombudsman considers that the replacement of the signage, once the Council has introduced a new Public Space Protection Order later this year, is a suitable response to Mr S's complaint.

  • Plymouth City Council (19 020 585)

    Statement Upheld Leisure and culture 15-Jun-2020

    Summary: The Ombudsman will not investigate Mr X's complaint about wet paint on a bench damaging his clothes. This is because the Council has now agreed to pay for the damage and so an investigation by the Ombudsman could not achieve anything more.

  • South Tyneside Metropolitan Borough Council (19 010 275)

    Statement Not upheld Leisure and culture 17-Apr-2020

    Summary: Mrs B is a member of a community group that works in a park. Mrs B complains the Council has not secured access for the community group to noticeboards in the park. Mrs B says her group cannot use the boards to advertise events. Mrs B also complains the Council demolished a building in the park after saying it had no immediate plans to do so. The Ombudsman has not found fault with the actions of the Council.

  • Somerset West and Taunton Council (19 013 383)

    Statement Upheld Leisure and culture 03-Apr-2020

    Summary: Mrs X complained on behalf of her son, Mr Y, that the Council mis-sold him a holiday. There was some fault at the booking stage of Mr Y's holiday, but the Council offered a suitable remedy. The Council was not at fault for Mr Y missing his flight and losing the money paid for his holiday.

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