Torridge District Council (25 004 892)

Statement Closed after initial enquiries Leisure and culture 17-Jun-2025

Summary: We will not investigate this complaint the Council used a skatepark anti-loitering device outside of agreed hours. Further investigation would not lead to a different outcome.

Royal Borough of Kensington & Chelsea (25 005 182)

Statement Closed after initial enquiries Leisure and culture 15-Jun-2025

Summary: We will not investigate this complaint about how the Council altered a park. The complaint is late and there is no good reason why it could not have been made sooner.

London Borough of Islington (25 001 641)

Statement Closed after initial enquiries Leisure and culture 18-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision on library stock. This is because Ms X’s complaint is late and there are no good reasons why it could not have been made to us sooner.

London Fire Commissioner (24 023 061)

Statement Closed after initial enquiries Leisure and culture 11-May-2025

Summary: We will not investigate this complaint about the outcome of the Fire Service’s risk assessment. There is not enough evidence of fault to justify our involvement.

Colchester City Council (24 020 833)

Statement Closed after initial enquiries Leisure and culture 08-May-2025

Summary: We will not investigate Mr X’s complaint that the Council has failed to protect a public open space. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

London Borough of Enfield (24 022 217)

Statement Closed after initial enquiries Leisure and culture 30-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s response to her report about an incident involving another patron at a leisure facility. There is no worthwhile outcome achievable by us investigating.

Bury Metropolitan Borough Council (25 000 687)

Statement Closed after initial enquiries Leisure and culture 28-Apr-2025

Summary: We will not investigate this complaint about the ventilation at a leisure facility. The Council has carried out an inspection and maintenance work in response to the complaint. Therefore, further investigation by us would not lead to a different outcome. In any case, we cannot achieve the outcome Ms X wants.

Durham County Council (25 000 516)

Statement Upheld Leisure and culture 24-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.

Watford Borough Council (24 020 484)

Statement Closed after initial enquiries Leisure and culture 22-Apr-2025

Summary: We will not investigate this complaint about the accessibility of seating at a Council park. This is because there is insufficient evidence of fault by the Council, and we have no power to decide if the Council has breached the Equality Act 2010.

London Borough of Hillingdon (24 022 959)

Statement Closed after initial enquiries Leisure and culture 16-Apr-2025

Summary: We will not investigate this complaint about the Council’s actions involving Miss X while she was using a library facility. This is because there is no worthwhile outcome we can achieve by investigating.