Recent statements in this category are shown below:
Statement Upheld Leisure and culture 03-Sep-2019
Summary: The Ombudsman will not investigate this complaint about information provided by the Council regarding an appointment to give notice to get married. This is because the Council has provided a fair and proportionate response.
Statement Upheld Leisure and culture 08-Jul-2019
Summary: Mr B complains about the process used by the Council in evicting him from his allotment. The Ombudsman finds the Council was at fault in that the notes of officers' interview with Mr B were poor. However, this does not call into question the Council's decision which was reached through proper process.
Statement Not upheld Leisure and culture 03-Jul-2019
Summary: Mr X complains the Council has wrongly accused him of breaking allotment regulations and evicted him from his allotment. He says this has caused him distress and the Council has banned him from having an allotment for five years. There was no fault in how the Council considered the evidence and made its decision. There was also no fault in the process it followed to evict Mr X. It says it has not banned him from having an allotment and he can join the waiting list for a new allotment, should he wish to do so.
Statement Upheld Leisure and culture 01-Jul-2019
Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's failure to respond to her requests to install additional CCTV cameras at her local sports centre. The Council has reviewed the system and agreed to make changes; this provides a satisfactory resolution to the complaint.
Statement Not upheld Leisure and culture 13-Jun-2019
Summary: Mr B says the Council harassed and unreasonably threatened to terminate his allotment tenancy when he has not breached the conditions. There is no fault in how the Council handled Mr B's case.
Statement Upheld Leisure and culture 13-May-2019
Summary: The Ombudsman found fault on Ms D's complaint about the Council failing to follow procedure when ending her allotment tenancy and hearing her appeal. It also failed to act on reports about some neighbouring tenants' behaviour and deal with her complaint according to its complaint's procedure. It was not at fault for asking her to remove her belongings from the plot. The Council agreed to apologise to Ms D, carry out a review, look at whether there is a problem with tenants' behaviour at this site, and pay her £100 for her distress.
Statement Not upheld Leisure and culture 08-Apr-2019
Summary: Mr Q complains about the Council's actions with regards to the process it took when it decided how to use funding secured through a section 106 agreement. Mr Q says the Council did not consult the public, excluded him from consultations, and ignored his design proposal. At this stage, the Ombudsman finds no fault in the actions of the Council or with the process it followed.
Statement Not upheld Leisure and culture 03-Apr-2019
Summary: We discontinued the investigation as there was no injustice to Mr X, as a local resident, because the Council did not select the group he supported as its preferred service partner.
Statement Not upheld Leisure and culture 27-Mar-2019
Summary: The Ombudsman found no fault on Mrs S's complaint about the Council failing to consult and notify her about operators wanting to use a park for events like funfairs. It is under no legal obligation to do so. Nor was there fault on her complaint about it failing to act on her reports of noise nuisance from such events. The records show a Council officer visited her and spoke to the operator who reduced noise levels.
Statement Upheld Leisure and culture 22-Mar-2019
Summary: Mrs X complained a Leisure Provider, acting on behalf of the Council, failed to properly investigate her complaint about an alleged assault by a staff member in its leisure centre. There was fault and the Council will pay £150 to Mrs X for the distress caused and time and trouble spent on pursuing the complaint. The Council will also make service improvements to the Leisure Provider's complaints procedure.