Bristol City Council (25 006 851)

Statement Closed after initial enquiries Leisure and culture 28-Jul-2025

Summary: We will not investigate Mr B’s complaint about the Council charging for overdue library books when he did not receive the usual email reminder. This is because there is not enough evidence of fault to justify an investigation. And, Mr B has not suffered a serious or significant injustice which would justify an investigation.

London Borough of Lambeth (24 020 841)

Statement Closed after initial enquiries Leisure and culture 27-Jul-2025

Summary: We will not investigate this complaint about the Council’s policy to allow considerate cycling in its parks. There is insufficient evidence of fault and if Mr X and Mr Y believe the Council’s actions are unlawful, this is better considered by a court.

London Borough of Hackney (25 007 509)

Statement Closed after initial enquiries Leisure and culture 23-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the actions of staff at a leisure facility. This is because we could not add to the investigation completed by the Council.

Manchester City Council (25 002 224)

Statement Closed after initial enquiries Leisure and culture 22-Jul-2025

Summary: We will not investigate this complaint about how the Council manages access to single sex spaces in its leisure facilities. This is because there is insufficient evidence of fault.

Royal Borough of Kensington & Chelsea (25 007 127)

Statement Closed after initial enquiries Leisure and culture 22-Jul-2025

Summary: We will not investigate Mr X’s complaint about the information on the Council’s website about a community venue. This is because an investigation would be unable to achieve the outcome he wants.

Walsall Metropolitan Borough Council (25 004 227)

Statement Closed after initial enquiries Leisure and culture 21-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s arrangements at a leisure facility. This is because there is no evidence the injustice to Ms X is significant enough to justify our involvement.

Stevenage Borough Council (25 002 444)

Statement Closed after initial enquiries Leisure and culture 21-Jul-2025

Summary: We will not investigate this complaint about the Council taking court action against Mr X. We cannot investigate the commencement of court proceedings and could not say any fault led to wrongful legal action against him.

Charnwood Borough Council (25 003 506)

Statement Closed after initial enquiries Leisure and culture 20-Jul-2025

Summary: We will not investigate Mr X’s complaint about how the Council considered a policy affecting open spaces. There is not enough evidence of fault to justify investigating. Additionally, there is not enough significant personal injustice.

London Borough of Richmond upon Thames (25 005 608)

Statement Closed after initial enquiries Leisure and culture 17-Jul-2025

Summary: We will not investigate this complaint about the Council’s decision to end Mr X’s allotment tenancy. This is because Mr X’s complaint is late and there are no good reasons why it could not have been made to us sooner.

Chelmsford City Council (25 002 247)

Statement Closed after initial enquiries Leisure and culture 16-Jul-2025

Summary: We will not investigate this complaint about the Council’s policy for single sex changing rooms at a leisure centre. This is because further investigation would not lead to a different outcome, and we cannot achieve the outcome Ms X wants.