Cheshire East Council (23 009 784)

Statement Closed after initial enquiries Leisure and culture 22-Oct-2023

Summary: We will not investigate this complaint about the Council failing to take action to ensure the maintenance of land near Mr X’s house which is subject to a Section 106 agreement. This is because there is currently no worthwhile outcome achievable, and the injustice Mr X claims is not significant enough to justify investigating.

London Borough of Waltham Forest (23 010 259)

Statement Closed after initial enquiries Leisure and culture 12-Oct-2023

Summary: We will not investigate Ms B’s complaint about the conduct of a Council librarian. This is because it is unlikely an investigation would add to the Council’s own investigation.

Kent County Council (23 008 822)

Statement Closed after initial enquiries Leisure and culture 10-Oct-2023

Summary: We will not investigate Mr X’s complaint about maintenance issues concerning a local library. This is because we could not add to the Council’s investigation into the issue or achieve any worthwhile outcome for Mr X.

London Borough of Islington (22 005 745)

Statement Upheld Leisure and culture 09-Oct-2023

Summary: After Miss B told the Council that a commissioned service’s complaints policy was inadequate – and the Council accepted this – it was at fault for waiting 10 months before taking action. The policy is also still in place. The Council has agreed to apologise to Miss B and take further action in relation to the policy.

Worthing Borough Council (23 002 252)

Statement Closed after initial enquiries Leisure and culture 04-Oct-2023

Summary: We will not investigate this complaint about the Council’s Service Level Agreement with a trust which runs sports and leisure facilities in its area. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

Worthing Borough Council (23 007 008)

Statement Closed after initial enquiries Leisure and culture 10-Sep-2023

Summary: We will not investigate this complaint about the Council installing a new hammer throwing cage in a park near to Mr X’s property. This is because there is insufficient evidence of fault by the Council or injustice caused to Mr X to warrant an investigation.

Swale Borough Council (23 002 154)

Statement Not upheld Leisure and culture 06-Sep-2023

Summary: Mr C said the Council discriminated against him when in early 2023 it raised his beach hut ground rent. He says the difference between owners’ and renters’ fees increase was discriminatory. The Council was not at fault for how it decided to increase the beach hut prices for owners and renters by 20% and 10 % respectively.

Dudley Metropolitan Borough Council (23 006 661)

Statement Closed after initial enquiries Leisure and culture 05-Sep-2023

Summary: We will not investigate Miss X’s complaint about the Council refusing to refund the cost of swimming lessons. This is because it is unlikely we could add anything to the Council’s response. It is also reasonable for Miss X to take the matter to court.

London Borough of Newham (23 006 592)

Statement Closed after initial enquiries Leisure and culture 20-Aug-2023

Summary: We will not investigate this complaint about the Council’s decision to no longer accept cash payments at its leisure centres. This is because there is insufficient evidence of fault.

Bournemouth, Christchurch and Poole Council (23 006 436)

Statement Closed after initial enquiries Leisure and culture 16-Aug-2023

Summary: We will not investigate this complaint about the Council charging a fee for the late return of a beach hut key. That is because any injustice is not significant enough to justify investigating.