Recent statements in this category are shown below:
Statement Upheld Leisure and culture 03-Apr-2020
Summary: Mrs X complained on behalf of her son, Mr Y, that the Council mis-sold him a holiday. There was some fault at the booking stage of Mr Y's holiday, but the Council offered a suitable remedy. The Council was not at fault for Mr Y missing his flight and losing the money paid for his holiday.
Statement Not upheld Leisure and culture 12-Mar-2020
Summary: The Ombudsman does not find fault with the way the Council responded to concerns Mr C raised about a pool at a country park.
Statement Upheld Leisure and culture 06-Mar-2020
Summary: The Council did not explain its reasons for refusing Ms B access to an adult education course. The Council will apologise and facilitate Ms B to re-sit the exam or take the course elsewhere, should she wish.
Statement Not upheld Leisure and culture 05-Mar-2020
Summary: Mr Y complained about the Council's inadequate response to an outbreak of a disease amongst wild birds at one of the Council's parks. He is also unhappy with the time taken for the Council to respond to his complaint. We have not found the Council at fault.
Statement Not upheld Leisure and culture 27-Feb-2020
Summary: Ms X complained the Council failed to provide an adequate response to her complaint about an incident she reported in the changing facilities at a leisure centre. The Council was not at fault. It investigated the matter in line with policy and provided Ms X with a satisfactory response to her complaint.
Statement Upheld Leisure and culture 20-Feb-2020
Summary: Ms D says the Council failed to adequately redress her complaint about a leisure facility. The Council had already accepted fault and offered redress. It has now offered an additional amount of financial redress. As such, the Ombudsman has upheld the complaint and completed the investigation.
Statement Upheld Leisure and culture 18-Feb-2020
Summary: Mrs B complained the Council failed to properly investigate her concerns about the actions of her daughter's swimming teacher. There is no fault in the investigation but there is fault in some procedural matters, failing to keep proper records and failing to tell Mrs B the outcome of the investigation. That undermined Mrs B's confidence in the investigation and led to her going to time and trouble to pursue her complaint. An apology, letter to Mrs B to explain the outcome of the investigation, payment to Mrs B and a reminder to officers and the leisure centre is satisfactory remedy for the injustice caused.
Statement Upheld Leisure and culture 31-Jan-2020
Summary: Mr C says the Authority should take payments for services over the phone as well as online as its failure to do so adversely affects those mainly the elderly, who do not use the internet. The Authority was at fault. It has agreed to carry out an equality assessment, apologise to Mr C and give him two tickets for a walk.
Statement Not upheld Leisure and culture 15-Jan-2020
Summary: Mr X complains about how the Council fixed faults at a leisure centre. Mr X said the Council wasted public money by taking too long to identify the fault and by repairing the wrong things. The Ombudsman has discontinued his investigation.
Statement Not upheld Leisure and culture 09-Jan-2020
Summary: Mr B complains about how the Council handled beach hut licence issues from 2014 onwards and refers to fault in rent charges in 2019. The Ombudsman is discontinuing the investigation because there is insufficient injustice relating to the beach hut rent to warrant further investigation.