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See our latest report on the lessons that can be learnt from our complaints about end of life care given in care homes and in the home.

Leisure and culture


Recent statements in this category are shown below:

  • Leeds City Council (25 031 076)

    Statement Closed after initial enquiries Leisure and culture 12-Jul-2026

    Summary: We will not investigate Miss X’s complaint about the Council’s library computers only allowing her to access the internet via a wired connection because the injustice is not significant enough.

  • High Peak Borough Council (26 000 322)

    Statement Closed after initial enquiries Leisure and culture 12-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council’s proposed changes to its leisure centre. This is because the personal injustice is not significant enough to warrant an investigation.

  • Havant Borough Council (25 022 361)

    Statement Closed after initial enquiries Leisure and culture 09-Jul-2026

    Summary: We will not investigate Mrs X’s complaint about the Council’s decision to increase the annual beach hut fees for its residents. This is because there is insufficient evidence of fault by the Council to warrant an investigation.

  • Norfolk County Council (25 031 043)

    Statement Closed after initial enquiries Leisure and culture 09-Jul-2026

    Summary: We will not investigate Mr X’s complaint about the Council failing to make reasonable adjustments for people who attend an autism café. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Tower Hamlets (26 009 249)

    Statement Closed after initial enquiries Leisure and culture 09-Jul-2026

    Summary: We will not investigate X’s complaint that a Council leisure centre delayed cancelling his membership and reimbursing his membership fee. This is because any injustice to X is not significant enough to warrant investigation.

  • South Ribble Borough Council (26 001 942)

    Statement Upheld Leisure and culture 08-Jul-2026

    Summary: We will not investigate Mr X’s complaint about comments made by staff at the Council’s leisure centre in relation to his disability. This is because the Council took appropriate action. We could not add to its investigation.

  • London Borough of Barnet (26 002 017)

    Statement Closed after initial enquiries Leisure and culture 08-Jul-2026

    Summary: We will not investigate Mr X’s complaints about his allotment. Some matters have been to Court which means we cannot investigate. And there is either not enough significant injustice to investigate the others or we could not achieve anything meaningful.

  • North East Lincolnshire Council (26 008 857)

    Statement Closed after initial enquiries Leisure and culture 07-Jul-2026

    Summary: We will not investigate X’s complaint about the Council’s decision to make changes to a public space. This is because the issues raised have not caused X a significant personal injustice.

  • South Tyneside Metropolitan Borough Council (25 024 820)

    Statement Closed after initial enquiries Leisure and culture 05-Jul-2026

    Summary: We will not investigate Mr X’s complaint the Council unlawfully evicted him from his allotment. This is because investigation is unlikely to find evidence of fault in the Councils actions.

  • Middlesbrough Borough Council (25 023 056)

    Statement Closed after initial enquiries Leisure and culture 25-Jun-2026

    Summary: We will not investigate this complaint about the Council’s handling of disabled parking provision at an event. This is because there is not enough evidence of the Council causing significant injustice and it is reasonable for the complainant to make a claim to the court, so the matter does not justify us investigating.

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