Recent statements in this category are shown below:
Statement Upheld Leisure and culture 18-Jun-2020
Summary: Mr S complains that the Council delayed in installing the agreed signage at the nearby recreation ground and that the new signage wrongly restricts dog-walkers access to the whole cricket pitch area. The Council was at fault in that it delayed installing signage and miscommunicated its intentions in respect of the wording. The Ombudsman considers that the replacement of the signage, once the Council has introduced a new Public Space Protection Order later this year, is a suitable response to Mr S's complaint.
Statement Upheld Leisure and culture 15-Jun-2020
Summary: The Ombudsman will not investigate Mr X's complaint about wet paint on a bench damaging his clothes. This is because the Council has now agreed to pay for the damage and so an investigation by the Ombudsman could not achieve anything more.
Statement Not upheld Leisure and culture 17-Apr-2020
Summary: Mrs B is a member of a community group that works in a park. Mrs B complains the Council has not secured access for the community group to noticeboards in the park. Mrs B says her group cannot use the boards to advertise events. Mrs B also complains the Council demolished a building in the park after saying it had no immediate plans to do so. The Ombudsman has not found fault with the actions of the Council.
Statement Upheld Leisure and culture 03-Apr-2020
Summary: Mrs X complained on behalf of her son, Mr Y, that the Council mis-sold him a holiday. There was some fault at the booking stage of Mr Y's holiday, but the Council offered a suitable remedy. The Council was not at fault for Mr Y missing his flight and losing the money paid for his holiday.
Statement Not upheld Leisure and culture 12-Mar-2020
Summary: The Ombudsman does not find fault with the way the Council responded to concerns Mr C raised about a pool at a country park.
Statement Upheld Leisure and culture 06-Mar-2020
Summary: The Council did not explain its reasons for refusing Ms B access to an adult education course. The Council will apologise and facilitate Ms B to re-sit the exam or take the course elsewhere, should she wish.
Statement Not upheld Leisure and culture 05-Mar-2020
Summary: Mr Y complained about the Council's inadequate response to an outbreak of a disease amongst wild birds at one of the Council's parks. He is also unhappy with the time taken for the Council to respond to his complaint. We have not found the Council at fault.
Statement Not upheld Leisure and culture 27-Feb-2020
Summary: Ms X complained the Council failed to provide an adequate response to her complaint about an incident she reported in the changing facilities at a leisure centre. The Council was not at fault. It investigated the matter in line with policy and provided Ms X with a satisfactory response to her complaint.
Statement Upheld Leisure and culture 20-Feb-2020
Summary: Ms D says the Council failed to adequately redress her complaint about a leisure facility. The Council had already accepted fault and offered redress. It has now offered an additional amount of financial redress. As such, the Ombudsman has upheld the complaint and completed the investigation.
Statement Upheld Leisure and culture 18-Feb-2020
Summary: Mrs B complained the Council failed to properly investigate her concerns about the actions of her daughter's swimming teacher. There is no fault in the investigation but there is fault in some procedural matters, failing to keep proper records and failing to tell Mrs B the outcome of the investigation. That undermined Mrs B's confidence in the investigation and led to her going to time and trouble to pursue her complaint. An apology, letter to Mrs B to explain the outcome of the investigation, payment to Mrs B and a reminder to officers and the leisure centre is satisfactory remedy for the injustice caused.