London Borough of Waltham Forest (24 020 837)

Statement Closed after initial enquiries Leisure and culture 01-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to approve a street party. Any injustice is not significant enough to justify our involvement.

North Norfolk District Council (24 019 554)

Statement Closed after initial enquiries Leisure and culture 31-Mar-2025

Summary: We will not investigate this complaint about the way the Council responded to the complainant’s request for a reasonable adjustment regarding use of a swimming pool. This is because there is insufficient evidence of fault by the Council.

Epsom & Ewell Borough Council (24 021 374)

Statement Closed after initial enquiries Leisure and culture 31-Mar-2025

Summary: We will not investigate this complaint about the Council’s liability for an incident involving Mrs X at a leisure facility. This is because Mrs X has an alternative legal remedy through the courts, and it would be reasonable to expect her to use this alternative remedy.

Worcester City Council (24 003 037)

Statement Upheld Leisure and culture 28-Mar-2025

Summary: Mrs B complained that the Council’s committee did not follow the correct procedure nor properly consider its decision to allow an off-road cycle track on a recreation ground near her house. Mrs B also complained that Members had not declared conflicts of interest. There was no fault in how the committee reached this decision, nor in the Members’ conduct. The Council took too long to respond to Mrs B’s complaints and it has apologised to her for this.

Liverpool City Council (24 013 549)

Statement Closed after initial enquiries Leisure and culture 24-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision on the allotment fees it intends to charge. This is because there is no worthwhile outcome we can achieve by investigating.

Sandwell Metropolitan Borough Council (24 004 770)

Statement Closed after initial enquiries Leisure and culture 18-Mar-2025

Summary: We will not investigate this complaint about the Council not providing Mr X with items he believes should be returned to him. This is because this is a dispute about property ownership and Mr X has an alternative legal remedy through the courts, who can settle such a dispute. And it would be reasonable to expect Mr X to use this alternative legal remedy.

Hastings Borough Council (24 020 625)

Statement Closed after initial enquiries Leisure and culture 13-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to Ms X’s report of a breach of allotment rules by an allotment holder. There is no significant injustice, and we cannot achieve the outcome Ms X is seeking.

Colchester City Council (24 019 077)

Statement Closed after initial enquiries Leisure and culture 12-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s provision of swimming lessons. This is because there is insufficient evidence of fault for part of the complaint, and an investigation into the remainder is unlikely to achieve any additional outcome.

North Yorkshire Council (24 020 713)

Statement Closed after initial enquiries Leisure and culture 10-Mar-2025

Summary: We will not investigate this complaint about the Council’s online booking system for a leisure facility. Any injustice to Mr X is not significant enough to warrant an investigation, and, in any case, there is no worthwhile outcome achievable by us investigating.

Eastbourne Borough Council (24 017 423)

Statement Closed after initial enquiries Leisure and culture 24-Feb-2025

Summary: We will not investigate Mr X’s complaint about a Council decision to close some of the facilities at a local leisure centre. There is insufficient personal injustice to warrant our involvement and we cannot achieve what he wants.