Middlesbrough Borough Council (25 023 056)

Statement Closed after initial enquiries Leisure and culture 25-Jun-2026

Summary: We will not investigate this complaint about the Council’s handling of disabled parking provision at an event. This is because there is not enough evidence of the Council causing significant injustice and it is reasonable for the complainant to make a claim to the court, so the matter does not justify us investigating.

Birmingham City Council (25 016 032)

Statement Not upheld Leisure and culture 24-Jun-2026

Summary: The Council was not at fault for the way it consulted on parking charges for a local park. Therefore, we cannot challenge the Council’s decision. The Council was also not at fault for the way it handled Mrs X’s complaint.

London Borough of Southwark (25 022 771)

Statement Closed after initial enquiries Leisure and culture 11-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision not to offer a refund or further compensation following the closure of the swimming pool at a leisure centre. There is not enough evidence of fault to justify an investigation. We also cannot add to the Council’s consideration of the complaint or the responses already provided.

Mansfield District Council (26 007 200)

Statement Closed after initial enquiries Leisure and culture 11-Jun-2026

Summary: We will not investigate Mr B’s complaint about the Council removing important exhibits from display in a museum. This is because there is not enough evidence of fault. And, Mr B has not suffered a significant injustice.

Wigan Metropolitan Borough Council (25 023 373)

Statement Closed after initial enquiries Leisure and culture 10-Jun-2026

Summary: We will not investigate this complaint about the Council’s response to safeguarding concerns and its complaint handling. This is because there is not enough evidence of fault.

Cannock Chase District Council (25 023 439)

Statement Closed after initial enquiries Leisure and culture 10-Jun-2026

Summary: We will not investigate this complaint about how the Council dealt with an application for a Community Asset Transfer. This is because there is insufficient evidence of fault.

Dudley Metropolitan Borough Council (25 030 679)

Statement Closed after initial enquiries Leisure and culture 10-Jun-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s leisure centre and the lessons it provided to her child, Y. This is because the complaint is late and the injustice is not significant enough to warrant an investigation.

Stoke-on-Trent City Council (25 021 961)

Statement Closed after initial enquiries Leisure and culture 04-Jun-2026

Summary: We will not investigate this complaint about the Council’s decision to terminate Mr X’s allotment tenancy. This is because there is not enough evidence of fault to justify investigating and the Information Commissioner’s Office is better placed to consider part of the complaint.

Westminster City Council (25 024 995)

Statement Closed after initial enquiries Leisure and culture 03-Jun-2026

Summary: We will not investigate Mr X’s complaint about a decision to ban him from a leisure centre. This is because there is insufficient evidence of fault.

Epsom & Ewell Borough Council (25 015 145)

Statement Upheld Leisure and culture 02-Jun-2026

Summary: Miss X complained the Council failed to be transparent about the charges when she held a pre-wedding event at one of its halls. She also complained the Council did not alert her to problems about catering in enough time and there were issues with lighting and poor ventilation on the day of the event. We find the Council was at fault for charging Miss X the wrong deposit money and for issues with the lighting on the day of the event. This caused Miss X frustration and distress. The Council has apologised to Miss X, returned her deposit, offered to pay £150 and put in place service improvements. This is appropriate to reflect Miss X’s injustice. We do not recommend anything further.