Liverpool City Council (25 020 158)

Statement Closed after initial enquiries Leisure and culture 06-Feb-2026

Summary: We will not investigate this complaint about the lack of hot water at a Council run leisure centre as the injustice to Mr X is not significant enough to justify an investigation.

Stoke-on-Trent City Council (25 015 627)

Statement Closed after initial enquiries Leisure and culture 05-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to provide reasonable adjustments for Mr X because the complaint is late. We will not investigate Mr X’s complaint about being evicted from an allotment. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Southwark (25 024 657)

Statement Closed after initial enquiries Leisure and culture 02-Feb-2026

Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern during a children’s swimming lesson. This is because there is not enough evidence of fault to justify investigating.

North Yorkshire Council (25 013 581)

Statement Closed after initial enquiries Leisure and culture 30-Jan-2026

Summary: We will not investigate Mr X’s complaint alleging that Council officers misused his data and defamed him. This is because there are more suitable bodies better placed to consider and we cannot achieve the outcome he wants.

Tendring District Council (25 014 810)

Statement Closed after initial enquiries Leisure and culture 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to properly consider the relevant byelaws and public safety legislation. This is because an investigation would be unlikely to find fault with the Council’s actions.

Leeds City Council (25 012 087)

Statement Closed after initial enquiries Leisure and culture 26-Jan-2026

Summary: We will not investigate Mrs X’s complaint about the Council not enforcing regulations on her allotment regarding dogs on the site and levels of cultivation by a fellow plot holder. There is not enough significant personal injustice caused to Mrs X by the matters complained of to warrant us investigating.

South Tyneside Metropolitan Borough Council (25 019 380)

Statement Closed after initial enquiries Leisure and culture 15-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to make accommodations for Mr X’s disability at a local event. This is because the events complained about took place more than 12 months ago; there is no good reason to exercise discretion to investigate.

London Borough of Southwark (25 015 069)

Statement Closed after initial enquiries Leisure and culture 07-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to close one of its pools. This is because an investigation would be unlikely to result in a different outcome for Ms X.

Nuneaton & Bedworth Borough Council (24 001 703)

Statement Upheld Leisure and culture 22-Dec-2025

Summary: Mrs Z complains about the Council’s handling of issues at Ms X and Mr X’s allotment. I have concluded my investigation with a finding of fault. While the Council acted within the general framework of the headlease, it did not take sufficient steps to satisfy itself that the eviction process and the boundary works undertaken by the allotment association were handled in line with the relevant legal and lease requirements once concerns were raised. In particular, the Council did not have a clear evidential basis on which to be satisfied that Mr X’s tenancy had been lawfully ended. This contributed to avoidable uncertainty and distress. The Council has accepted our recommendations.

Devon County Council (25 020 441)

Statement Closed after initial enquiries Leisure and culture 16-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision not to investigate Mr X’s safeguarding complaints. This is because there is insufficient personal injustice to Mr X to warrant an investigation.