Statement Not upheld Leisure and culture 09-Aug-2021
Summary: There was no fault by the Council, or by the association acting on its behalf, in evicting the complainant from his allotment plots. The association followed the Council's best practice procedure. There is also no evidence the Council or association have bullied or discriminated against the complainant. For this reason, we have completed our investigation.
Statement Not upheld Leisure and culture 12-Jul-2021
Summary: Mr C says the Council has not justified its decision to provide one fitness contract in several of its parks, Mr C is passionate there should be more variety of fitness activities available. There is no fault in how the Council made its decision, despite Mr C's strong views to the contrary. The Council will keep fitness licensing in parks under review.
Statement Not upheld Leisure and culture 16-Jun-2021
Summary: Ms Z complains on behalf of several allotment tenants about the management of three allotment sites. The Council was not at fault.
Statement Not upheld Leisure and culture 01-Jun-2021
Summary: Mr X complained the Council failed to deal with his complaint about financial mismanagement of an allotment site. We have ended our investigation as we cannot achieve the outcome Mr X is seeking.
Statement Upheld Leisure and culture 25-May-2021
Summary: Mr X complained his local allotment association, acting on behalf of the Council, did not follow the correct process when it evicted him from his plot and refused his request for an appeal. The Council was at fault. There are no records evidencing the allotment association's decision making or actions. This led to uncertainty as to whether it followed the correct process. Mr X was also denied a right of appeal. The association has since quashed Mr X's eviction, but the Council will now review the association's procedures and monitor it going forward to reduce the risk of injustice to other allotment tenants.
Statement Not upheld Leisure and culture 20-Jan-2021
Summary: Mrs C complains the Council failed to consult her and other hirers of a leisure centre about the decision it made to permanently close an access door to the centre. We have been unable to find fault in the Council's decision making.
Statement Not upheld Leisure and culture 06-Jan-2021
Summary: Mr B complained that the Council had taken insufficient action to address problems of anti-social behaviour and dangerous parking when sports matches were played at his local park. He also complained that it had not adequately addressed his concerns about flooding of his garden. We have not found fault with the actions the Council took.
Statement Upheld Leisure and culture 27-Nov-2020
Summary: Mrs Y complains the Council failed to give her important information, affecting the location of her beach hut, before she accepted its offer of a site there. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by paying Mrs Y £2,870 to reimburse the costs she incurred and reflect the avoidable time and trouble its fault caused her.
Statement Upheld Leisure and culture 16-Nov-2020
Summary: Mrs B complains about the Council's actions in banning her from two of its leisure centres. The Ombudsman finds there was fault by the Council in this matter, in its failure to conduct reviews of the bans imposed and in its complaint handling. As a result. Mrs B was caused injustice for which a remedy has been agreed.
Statement Not upheld Leisure and culture 09-Oct-2020
Summary: Mr C complained about noise and other disturbance from two large events held in a park near to his property in 2019. We are unable to find fault with the actions of the Council.