Recent statements in this category are shown below:
Statement Upheld Leisure and culture 13-May-2019
Summary: The Ombudsman found fault on Ms D's complaint about the Council failing to follow procedure when ending her allotment tenancy and hearing her appeal. It also failed to act on reports about some neighbouring tenants' behaviour and deal with her complaint according to its complaint's procedure. It was not at fault for asking her to remove her belongings from the plot. The Council agreed to apologise to Ms D, carry out a review, look at whether there is a problem with tenants' behaviour at this site, and pay her £100 for her distress.
Statement Not upheld Leisure and culture 08-Apr-2019
Summary: Mr Q complains about the Council's actions with regards to the process it took when it decided how to use funding secured through a section 106 agreement. Mr Q says the Council did not consult the public, excluded him from consultations, and ignored his design proposal. At this stage, the Ombudsman finds no fault in the actions of the Council or with the process it followed.
Statement Not upheld Leisure and culture 03-Apr-2019
Summary: We discontinued the investigation as there was no injustice to Mr X, as a local resident, because the Council did not select the group he supported as its preferred service partner.
Statement Not upheld Leisure and culture 27-Mar-2019
Summary: The Ombudsman found no fault on Mrs S's complaint about the Council failing to consult and notify her about operators wanting to use a park for events like funfairs. It is under no legal obligation to do so. Nor was there fault on her complaint about it failing to act on her reports of noise nuisance from such events. The records show a Council officer visited her and spoke to the operator who reduced noise levels.
Statement Upheld Leisure and culture 22-Mar-2019
Summary: Mrs X complained a Leisure Provider, acting on behalf of the Council, failed to properly investigate her complaint about an alleged assault by a staff member in its leisure centre. There was fault and the Council will pay £150 to Mrs X for the distress caused and time and trouble spent on pursuing the complaint. The Council will also make service improvements to the Leisure Provider's complaints procedure.
Statement Upheld Leisure and culture 12-Mar-2019
Summary: Mr & Mrs X could not make full use of a beach hut they rented from the Council due to a delay in completing repairs. The Council has accepted it was at fault and this caused injustice. It accepted my recommendations for a suitable financial remedy.
Statement Not upheld Leisure and culture 11-Mar-2019
Summary: Mr S complained that he was unable to access his email account on computers at the Council's libraries. However, we have found no fault with the Council's actions.
Statement Not upheld Leisure and culture 05-Mar-2019
Summary: Mr C complains about the way the Council investigated an incident at one of its libraries and not being reissued his library card following a previous ban. The Ombudsman has found no evidence of fault by the Council.
Statement Upheld Leisure and culture 25-Feb-2019
Summary: Mr B complains that the Council did not properly deal with nominations for two pubs as Assets of Community Value. The Council made decisions without considering all the available information and has not reviewed the flawed decisions. The Council has taken too long to deal with Mr B's complaint, meaning Mr B has had to wait over two years for the Council to properly consider his nominations. The Council should pay Mr B £150 for the time and trouble it has taken him to pursue his complaint. The Ombudsman cannot consider matters when they are ongoing, but if Mr B is still unhappy once the review process is complete, he can make a fresh complaint to the Ombudsman.
Statement Not upheld Leisure and culture 15-Feb-2019
Summary: Mr B complains the Council wrongly ended his allotment tenancy based on false allegations and unnecessarily removed and damaged his possessions when recovering the allotment. The Ombudsman has found no evidence of fault in the process followed by the Council to end Mr B's tenancy.