Watford Borough Council (24 020 484)

Statement Closed after initial enquiries Leisure and culture 22-Apr-2025

Summary: We will not investigate this complaint about the accessibility of seating at a Council park. This is because there is insufficient evidence of fault by the Council, and we have no power to decide if the Council has breached the Equality Act 2010.

London Borough of Hillingdon (24 022 959)

Statement Closed after initial enquiries Leisure and culture 16-Apr-2025

Summary: We will not investigate this complaint about the Council’s actions involving Miss X while she was using a library facility. This is because there is no worthwhile outcome we can achieve by investigating.

City of Bradford Metropolitan District Council (24 021 360)

Statement Closed after initial enquiries Leisure and culture 14-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with an incident at a leisure centre. Further investigation would not lead to a different outcome.

Worthing Borough Council (24 009 140)

Statement Upheld Leisure and culture 09-Apr-2025

Summary: Mrs X complained that the Council has failed to fix the leisure centre doors which do not always open automatically for her as a wheelchair user when using the push pad. There was no fault in the Council’s attempts to fix the door. However, the Council does not have an adequate plan in place for how disabled people can access the leisure centre when the doors break. This has resulted in Mrs X having to wait outside on various occasions for a staff member to let her in which has caused distress and frustration. The Council agreed to apologise, make a symbolic payment and review its Equality Impact Assessment (EIA).

London Borough of Haringey (24 021 851)

Statement Closed after initial enquiries Leisure and culture 07-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to boundary maintenance. Parts of Mrs X’s complaint are late and there is no worthwhile outcome achievable by us investigating.

London Borough of Waltham Forest (24 020 837)

Statement Closed after initial enquiries Leisure and culture 01-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to approve a street party. Any injustice is not significant enough to justify our involvement.

North Norfolk District Council (24 019 554)

Statement Closed after initial enquiries Leisure and culture 31-Mar-2025

Summary: We will not investigate this complaint about the way the Council responded to the complainant’s request for a reasonable adjustment regarding use of a swimming pool. This is because there is insufficient evidence of fault by the Council.

Epsom & Ewell Borough Council (24 021 374)

Statement Closed after initial enquiries Leisure and culture 31-Mar-2025

Summary: We will not investigate this complaint about the Council’s liability for an incident involving Mrs X at a leisure facility. This is because Mrs X has an alternative legal remedy through the courts, and it would be reasonable to expect her to use this alternative remedy.

Worcester City Council (24 003 037)

Statement Upheld Leisure and culture 28-Mar-2025

Summary: Mrs B complained that the Council’s committee did not follow the correct procedure nor properly consider its decision to allow an off-road cycle track on a recreation ground near her house. Mrs B also complained that Members had not declared conflicts of interest. There was no fault in how the committee reached this decision, nor in the Members’ conduct. The Council took too long to respond to Mrs B’s complaints and it has apologised to her for this.

Liverpool City Council (24 013 549)

Statement Closed after initial enquiries Leisure and culture 24-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision on the allotment fees it intends to charge. This is because there is no worthwhile outcome we can achieve by investigating.