Statement Not upheld Leisure and culture 01-Jun-2021
Summary: Mr X complained the Council failed to deal with his complaint about financial mismanagement of an allotment site. We have ended our investigation as we cannot achieve the outcome Mr X is seeking.
Statement Upheld Leisure and culture 25-May-2021
Summary: Mr X complained his local allotment association, acting on behalf of the Council, did not follow the correct process when it evicted him from his plot and refused his request for an appeal. The Council was at fault. There are no records evidencing the allotment association's decision making or actions. This led to uncertainty as to whether it followed the correct process. Mr X was also denied a right of appeal. The association has since quashed Mr X's eviction, but the Council will now review the association's procedures and monitor it going forward to reduce the risk of injustice to other allotment tenants.
Statement Not upheld Leisure and culture 20-Jan-2021
Summary: Mrs C complains the Council failed to consult her and other hirers of a leisure centre about the decision it made to permanently close an access door to the centre. We have been unable to find fault in the Council's decision making.
Statement Not upheld Leisure and culture 06-Jan-2021
Summary: Mr B complained that the Council had taken insufficient action to address problems of anti-social behaviour and dangerous parking when sports matches were played at his local park. He also complained that it had not adequately addressed his concerns about flooding of his garden. We have not found fault with the actions the Council took.
Statement Upheld Leisure and culture 27-Nov-2020
Summary: Mrs Y complains the Council failed to give her important information, affecting the location of her beach hut, before she accepted its offer of a site there. The Ombudsman has found fault by the Council causing injustice. It has agreed to remedy this by paying Mrs Y £2,870 to reimburse the costs she incurred and reflect the avoidable time and trouble its fault caused her.
Statement Upheld Leisure and culture 16-Nov-2020
Summary: Mrs B complains about the Council's actions in banning her from two of its leisure centres. The Ombudsman finds there was fault by the Council in this matter, in its failure to conduct reviews of the bans imposed and in its complaint handling. As a result. Mrs B was caused injustice for which a remedy has been agreed.
Statement Not upheld Leisure and culture 09-Oct-2020
Summary: Mr C complained about noise and other disturbance from two large events held in a park near to his property in 2019. We are unable to find fault with the actions of the Council.
Statement Not upheld Leisure and culture 06-Oct-2020
Summary: Ms X complains the Council did not deal with a dispute about her allotment properly. The Council is not at fault.
Statement Upheld Leisure and culture 17-Sep-2020
Summary: The Council wrongly refused to investigate a complaint from an allotment holder that an Allotment Association was in breach of its lease with the Council. The Council did not check if the Association had correctly ended a tenancy. This caused injustice as the allotment holder missed the opportunity to resolve the complaint without losing her allotments. The Council will apologise, make a payment, and carry out an investigation.
Statement Not upheld Leisure and culture 27-Aug-2020
Summary: Mr B complains the Council allowed an events company to erect a marquee in front of holiday apartments he owns and lets. Mr B says the marquee blocked the view from the holiday apartments and affected his ability to let them, resulting in financial loss. The Ombudsman has completed its investigation and found no evidence of fault by the Council.