Recent statements in this category are shown below:
Statement Upheld Leisure and culture 28-Nov-2018
Summary: Mr X complains the Council failed to make reasonable adjustments to allow him to make a complaint about council services over the telephone. There was fault. The Council agreed to apologise and review its policy.
Statement Not upheld Leisure and culture 22-Nov-2018
Summary: Mr X complains the Council failed to properly upgrade the computer system in its libraries for over three months. During this period Mr X was unable to access his email account at the Council's libraries. There is no evidence of fault in the way the Council operates the public use computer system in its libraries.
Statement Not upheld Leisure and culture 20-Nov-2018
Summary: Mr F complains the Council failed to consult about the closure of an indoor bowls facility in 2018. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.
Statement Upheld Leisure and culture 20-Nov-2018
Summary: Mrs B runs a company which provides physical education support to primary schools. She complained the Council changed its position and would no longer allow her company to book its swimming pools to provide swimming tuition as part of the package of teaching they provide for the school. There was fault by the Council and HCAL in stopping Mrs B's company from booking swimming pools for the provision of school swimming lessons. The Council should accept booking requests from Mrs B's company in the normal way and, within a month of this decision, pay her £200.
Statement Upheld Leisure and culture 13-Nov-2018
Summary: Mrs X complained the Council's leisure centre was discriminatory and failed to make reasonable adjustments to support her attending. The Council did make reasonable adjustments. The Council was at fault for not having clear guidance on the carer's role for staff and customers. This has caused Mrs X minor injustice. It has remedied this by introducing a carer's card.
Statement Upheld Leisure and culture 07-Nov-2018
Summary: Mrs C says the Council's policy of charging non-residents more than residents for a beach hut license is unfair. The Council was at fault for raising her licence fee on a false premise but this fault did not cause Mrs C an injustice because it would have done so anyway.
Statement Upheld Leisure and culture 17-Sep-2018
Summary: Mr X complains the Council wrongly suspended his library membership for a period of three months. There were fault in the way the Council dealt with the suspension of Mr X's library membership. The Council has apologised to Mr X for these faults.
Statement Upheld Leisure and culture 12-Sep-2018
Summary: Ms X complains the Council failed to deal with her complaints about Organisation Z, an organisation the Council commissioned to carry out a disability audit. We find fault in how the Council dealt with Ms X's complaints between 2015 and 2017. It has agreed to pay Ms X a financial remedy for her time, trouble and distress bringing her complaint which has resulted in important organisational learning. It has agreed to offer to arbitrate between Ms X and Organisation Z regarding her ongoing membership if she wishes this. It has agreed to ensure this learning is reflected in its future relationship with Organisation Z.
Statement Not upheld Leisure and culture 03-Aug-2018
Summary: There was no fault in how the Council dealt with a request for individual study facilities in two of its libraries; nor in its investigation of an incident in one library. For this reason, the Ombudsman has completed his investigation.
Statement Not upheld Leisure and culture 10-Jul-2018
Summary: There is no fault in Manchester City Council's handling of Mr X's complaint about his dissatisfaction with services he had received from a voluntary organisation for which the Council provides some annual grant.