Dudley Metropolitan Borough Council (24 001 792)

Statement Not upheld Leisure and culture 29-Oct-2024

Summary: Ms X complained the Council closed part of the leisure centre to be used during the election. She said this caused her to miss fitness classes which she had already paid for as part of her membership. The Council is not at fault. It has legal powers to use public buildings for election purposes and advertised the temporary closures in advance.

London Borough of Lambeth (24 010 868)

Statement Closed after initial enquiries Leisure and culture 28-Oct-2024

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s gym membership. The complaint is late and there is no good reason why Mr X could not have contacted us sooner.

London Borough of Redbridge (24 005 785)

Statement Closed after initial enquiries Leisure and culture 21-Oct-2024

Summary: We will not investigate Mr X’s complaint the Council falsely accused him of illegally metal-detecting on Council-owned land. There is not enough evidence of fault to justify investigating.

Royal Borough of Kingston upon Thames (24 008 670)

Statement Closed after initial enquiries Leisure and culture 21-Oct-2024

Summary: We will not investigate this complaint about the Council’s management of an allotment site. This is because there is insufficient evidence of fault, we cannot achieve the outcome the complainant seeks and because some issues happened too long ago.

Herefordshire Council (24 012 151)

Statement Closed after initial enquiries Leisure and culture 21-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s failure to maintain one of its green spaces. This is because the courts are better placed to consider his complaint and we could not achieve the outcome he wants.

Fareham Borough Council (24 009 919)

Statement Closed after initial enquiries Leisure and culture 19-Oct-2024

Summary: We will not investigate this complaint about changes to swimming times at a local leisure centre. This is because the case does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault by the Council.

Leicester City Council (24 012 144)

Statement Closed after initial enquiries Leisure and culture 17-Oct-2024

Summary: We cannot investigate Ms X’s complaint about problems with an adult education course. This is because the law says we cannot investigate complaints about the delivery of education or what happens in schools or colleges. This restriction applies to complaints about adult education.

London Borough of Barnet (24 009 101)

Statement Closed after initial enquiries Leisure and culture 14-Oct-2024

Summary: We will not investigate Mr X’s complaint about alleged false allegations following an incident in a local library. There is insufficient evidence of fault and an investigation would not achieve what Mr X wants.

Kingston Upon Hull City Council (24 011 067)

Statement Closed after initial enquiries Leisure and culture 14-Oct-2024

Summary: We will not investigate this complaint about the Councils liability for damage and maintenance of a leisure facility. We cannot decide liability for damage to property and Mrs X would need to make a claim for this to the Council’s insurers. Furthermore, we could not instruct the Council on how to maintain its leisure facilities and there is otherwise no worthwhile outcome we can achieve in investigating.

Royal Borough of Kensington & Chelsea (24 011 722)

Statement Closed after initial enquiries Leisure and culture 14-Oct-2024

Summary: We will not investigate Miss X’s complaint about the Council not doing enough to provide adequate Wi-Fi network at a large public event. It is unlikely we would find fault and otherwise there is no worthwhile outcome we can achieve.