Recent statements in this category are shown below:
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London Borough of Tower Hamlets (25 021 000)
Statement Not upheld Leisure and culture 20-Sep-2026
Summary: Mr B complained that the Council failed to properly investigate his complaint about an incident involving a security guard at a library. We have not found fault with the Council’s actions.
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London Borough of Harrow (26 011 946)
Statement Closed after initial enquiries Leisure and culture 20-Sep-2026
Summary: We will not investigate Mr X’s complaint about how the Council enforced it’s no-filming policy and reported copyright matters. There is not enough evidence of fault to justify investigating and further investigation would not lead to a different outcome.
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London Borough of Ealing (26 008 969)
Statement Closed after initial enquiries Leisure and culture 20-Sep-2026
Summary: We will not investigate Miss X’s late complaint about the Council’s decision to terminate her allotment tenancy. This is because there is no good reason Miss X did not bring it to us sooner.
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Cheshire West & Chester Council (26 015 643)
Statement Closed after initial enquiries Leisure and culture 14-Sep-2026
Summary: We will not investigate this complaint about noise levels at a leisure centre gym. This is because it is unlikely an investigation would add to the Council’s own investigation.
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London Borough of Barnet (26 000 178)
Statement Closed after initial enquiries Leisure and culture 09-Sep-2026
Summary: We will not investigate this complaint about the Council’s complaint response and investigation regarding an incident that took place at Ms X’s local leisure centre. This is because the complaint is late and there is no good reason to exercise discretion to investigate.
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Dover District Council (26 005 900)
Statement Closed after initial enquiries Leisure and culture 08-Sep-2026
Summary: We will not investigate this complaint about the Council's decision to install mixed-sex changing facilities at a leisure centre. This is because further investigation is unlikely to find evidence of fault in the way the Council reached its decision.
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Chesterfield Borough Council (25 019 038)
Statement Upheld Leisure and culture 06-Sep-2026
Summary: The Council was at fault when music was played during a quieter swim session. The Council has apologised which is an appropriate remedy for the injustice caused. The Council is not at fault for its decision to run quieter swim sessions at the same time as other activities.
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Statement Closed after initial enquiries Leisure and culture 06-Sep-2026
Summary: We will not investigate Mr X's complaint about the Council's handling of his complaint about alleged harassment at a library. This is because we could not add to the Council's investigation or achieve a worthwhile outcome.
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Statement Closed after initial enquiries Leisure and culture 03-Sep-2026
Summary: We will not investigate Miss X’s complaint about the Council installing a fence in a local park. This is because there is insufficient evidence of fault by the Council and any personal injustice is not significant enough to warrant an investigation.
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Hastings Borough Council (26 004 504)
Statement Closed after initial enquiries Leisure and culture 02-Sep-2026
Summary: We will not investigate this complaint about the Council’s response to Ms X’s reports of harassment regarding her allotment. This is because there is not enough evidence of fault to warrant our involvement.