Rother District Council (24 003 052)

Statement Closed after initial enquiries Leisure and culture 10-Jun-2024

Summary: We will not investigate Mr C’s complaint about the Council’s management of public toilets. This is because the alleged fault has not caused Mr C a serious or significant injustice which would justify an investigation by the Ombudsman.

London Borough of Hounslow (24 000 926)

Statement Upheld Leisure and culture 06-Jun-2024

Summary: We will not investigate this complaint about the failure of the Council’s leisure service provider to warn the complainant before it resumed taking membership fee payments. The Council confirms it will review whether to remind people prior to resumption of frozen memberships that payments will be resumed. It has also offered the complainant a refund of one month membership fee in recognition of the provider’s delays in responding to her complaint. We consider that further investigation will not add to that already completed by the Council.

Surrey County Council (24 002 685)

Statement Closed after initial enquiries Leisure and culture 06-Jun-2024

Summary: We will not investigate this complaint about the Council’s decision not to waive library fees Miss X had incurred at a Council library. This is because an investigation would be unlikely to find fault with the Council’s actions.

Eastbourne Borough Council (23 000 408)

Statement Closed after initial enquiries Leisure and culture 05-Jun-2024

Summary: We have not investigated this complaint about the decision to end an allotment tenancy. This is a late complaint and there is not enough evidence of fault to justify our involvement.

London Borough of Camden (23 021 497)

Statement Upheld Leisure and culture 04-Jun-2024

Summary: We have upheld Mr X’s complaint about the Council’s failure to consider his complaint about a lack of regular maintenance for a park on his street. The Council has agreed to resolve the complaint early by investigating Mr X’s complaint under its complaints procedure, which is a proportionate remedy for the injustice caused.

Kingston Upon Hull City Council (23 018 287)

Statement Not upheld Leisure and culture 02-Jun-2024

Summary: The investigation into this complaint is discontinued as the action taken by the Council to resume sessions at a leisure centre has remedied the injustice caused.

Westminster City Council (24 000 442)

Statement Closed after initial enquiries Leisure and culture 28-May-2024

Summary: We cannot investigate Mrs X’s complaint about the actions of a charity which is funded by the Council. This is because the complaint does not concern an administrative function of the Council.

London Borough of Barnet (23 020 435)

Statement Closed after initial enquiries Leisure and culture 16-May-2024

Summary: We will not investigate this complaint about the Council’s decision to issue Mr X with a temporary ban from the local library. This is because an investigation would be unlikely to find fault with the Council’s actions.

East Sussex County Council (24 002 006)

Statement Closed after initial enquiries Leisure and culture 09-May-2024

Summary: We will not investigate this complaint about a book display at a local library which Mr X found offensive. This is because an investigation would be unlikely to find fault with the Council’s actions.

Norfolk County Council (23 018 777)

Statement Closed after initial enquiries Leisure and culture 01-May-2024

Summary: We will not investigate this complaint about how the Council dealt with issues in a library. This is because there is insufficient evidence of fault by the Council and because some of the issues raised are premature as they have not been yet considered by the Council.