London Fire Commissioner (24 023 061)

Statement Closed after initial enquiries Leisure and culture 11-May-2025

Summary: We will not investigate this complaint about the outcome of the Fire Service’s risk assessment. There is not enough evidence of fault to justify our involvement.

Colchester City Council (24 020 833)

Statement Closed after initial enquiries Leisure and culture 08-May-2025

Summary: We will not investigate Mr X’s complaint that the Council has failed to protect a public open space. This is because the complaint is made late and I see no good reason to exercise discretion and consider it now.

London Borough of Enfield (24 022 217)

Statement Closed after initial enquiries Leisure and culture 30-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s response to her report about an incident involving another patron at a leisure facility. There is no worthwhile outcome achievable by us investigating.

Bury Metropolitan Borough Council (25 000 687)

Statement Closed after initial enquiries Leisure and culture 28-Apr-2025

Summary: We will not investigate this complaint about the ventilation at a leisure facility. The Council has carried out an inspection and maintenance work in response to the complaint. Therefore, further investigation by us would not lead to a different outcome. In any case, we cannot achieve the outcome Ms X wants.

Durham County Council (25 000 516)

Statement Upheld Leisure and culture 24-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to a service request. The Council has already upheld Ms X’s complaint, apologised and taken steps to rectify its service delivery. Because these actions are appropriate and there are no wider public interest issues, it is not proportionate for us to investigate.

Watford Borough Council (24 020 484)

Statement Closed after initial enquiries Leisure and culture 22-Apr-2025

Summary: We will not investigate this complaint about the accessibility of seating at a Council park. This is because there is insufficient evidence of fault by the Council, and we have no power to decide if the Council has breached the Equality Act 2010.

London Borough of Hillingdon (24 022 959)

Statement Closed after initial enquiries Leisure and culture 16-Apr-2025

Summary: We will not investigate this complaint about the Council’s actions involving Miss X while she was using a library facility. This is because there is no worthwhile outcome we can achieve by investigating.

City of Bradford Metropolitan District Council (24 021 360)

Statement Closed after initial enquiries Leisure and culture 14-Apr-2025

Summary: We will not investigate this complaint about how the Council dealt with an incident at a leisure centre. Further investigation would not lead to a different outcome.

Worthing Borough Council (24 009 140)

Statement Upheld Leisure and culture 09-Apr-2025

Summary: Mrs X complained that the Council has failed to fix the leisure centre doors which do not always open automatically for her as a wheelchair user when using the push pad. There was no fault in the Council’s attempts to fix the door. However, the Council does not have an adequate plan in place for how disabled people can access the leisure centre when the doors break. This has resulted in Mrs X having to wait outside on various occasions for a staff member to let her in which has caused distress and frustration. The Council agreed to apologise, make a symbolic payment and review its Equality Impact Assessment (EIA).

London Borough of Haringey (24 021 851)

Statement Closed after initial enquiries Leisure and culture 07-Apr-2025

Summary: We will not investigate this complaint about the Council’s response to boundary maintenance. Parts of Mrs X’s complaint are late and there is no worthwhile outcome achievable by us investigating.