Shropshire Council (25 002 450)

Statement Closed after initial enquiries Leisure and culture 23-Feb-2026

Summary:Miss X complains that the Council’s leisure centre charged her £500 for a period when her grandson was not receiving swimming lessons. She also says staff were rude and have ignored her during the complaints process. Miss X says this caused her a financial loss and she is seeking an apology and a £500 refund.

London Borough of Hounslow (25 018 751)

Statement Closed after initial enquiries Leisure and culture 19-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision to remove Mr X from an allotment waiting list. This is because an investigation would be unlikely to find fault with the Council’s actions.

Great Yarmouth Borough Council (25 008 852)

Statement Not upheld Leisure and culture 18-Feb-2026

Summary: There was no fault in the Council’s decision to mostly close a public toilet block, or its explanation for why the disabled cubicle was unavailable on a particular day. We have therefore completed our investigation.

Westmorland and Furness Council (25 014 477)

Statement Closed after initial enquiries Leisure and culture 12-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to complete an Environmental Impact Assessment in a local park. This is because there is not enough evidence of fault.

Hyndburn Borough Council (25 019 268)

Statement Closed after initial enquiries Leisure and culture 12-Feb-2026

Summary: We will not investigate this complaint about park benches in a local park. This is because an investigation would be unlikely to find fault with the Council’s actions.

Liverpool City Council (25 020 158)

Statement Closed after initial enquiries Leisure and culture 06-Feb-2026

Summary: We will not investigate this complaint about the lack of hot water at a Council run leisure centre as the injustice to Mr X is not significant enough to justify an investigation.

Stoke-on-Trent City Council (25 015 627)

Statement Closed after initial enquiries Leisure and culture 05-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to provide reasonable adjustments for Mr X because the complaint is late. We will not investigate Mr X’s complaint about being evicted from an allotment. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Southwark (25 024 657)

Statement Closed after initial enquiries Leisure and culture 02-Feb-2026

Summary: We will not investigate this complaint about the Council’s response to a safeguarding concern during a children’s swimming lesson. This is because there is not enough evidence of fault to justify investigating.

North Yorkshire Council (25 013 581)

Statement Closed after initial enquiries Leisure and culture 30-Jan-2026

Summary: We will not investigate Mr X’s complaint alleging that Council officers misused his data and defamed him. This is because there are more suitable bodies better placed to consider and we cannot achieve the outcome he wants.

Tendring District Council (25 014 810)

Statement Closed after initial enquiries Leisure and culture 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to properly consider the relevant byelaws and public safety legislation. This is because an investigation would be unlikely to find fault with the Council’s actions.