Recent statements in this category are shown below:

  • West Yorkshire Police and Crime Panel (18 011 918)

    Statement Not upheld Other 17-May-2019

    Summary: Mr B complained the Panel failed to properly investigate his complaint. There is no fault in the way the West Yorkshire Police and Crime Panel dealt with Mr B's complaint.

  • London Borough of Richmond upon Thames (18 012 663)

    Statement Not upheld Other 17-May-2019

    Summary: Mrs C complains about the way the Council runs its Health and Well-being Board meetings. Mrs C says people suffer from poor strategies and policies as a result and the Council is wasting public money. The Ombudsman has decided not to investigate this complaint further as Mrs C has not suffered a significant personal injustice.

  • Cheshire East Council (18 012 234)

    Statement Not upheld Other 16-May-2019

    Summary: The complainant says there was fault by the Council's Monitoring Officer and Deputy Monitoring Officer in their handling of a complaint about the Police and Crime Commissioner. I have closed this complaint because the Ombudsman has no power to investigate it.

  • Devon County Council (18 014 424)

    Statement Upheld Other 15-May-2019

    Summary: Miss B complains the Council did not identify an error in her application for British citizenship and passport as part of its nationality checking service. The application was refused and she had to make a further application with the correct document and pay another fee of £1260. The Council did not check properly Miss B's documents for her application for citizenship. It will, within a month of the date of the decision, refund the money she paid.

  • Royal Borough of Greenwich (18 013 248)

    Statement Upheld Other 14-May-2019

    Summary: Miss X complained the Council delayed paying her the remedy agreed following an Ombudsman investigation. The Council was at fault. It did not complete the payment to Miss X until May 2018, seven months later than agreed. The Council agreed to apologise to Miss X and pay her £200 to recognise the distress, frustration and uncertainty the delay caused her.

  • Rotherham Metropolitan Borough Council (18 013 091)

    Statement Not upheld Other 08-May-2019

    Summary: Mr X complains the Council has failed to provide adequate support to him as a deaf person, causing him stress. The Ombudsman finds no fault by the Council.

  • Northumberland Council (18 002 781)

    Statement Not upheld Other 25-Apr-2019

    Summary: The Ombudsman will not investigate Mr Y's complaint about the Council's responses to his queries about environmental matters being delayed and unsatisfactory. This is because the Information Commissioner's Office is better placed to consider the complaint.

  • Rossendale Borough Council (18 010 039)

    Statement Not upheld Other 17-Apr-2019

    Summary: The Council offered to help Ms X put in place policies for a community group she runs. Ms X says an officer was aggressive in a meeting and threatened to close the group down. The evidence available does not support the allegation.

  • Dudley Metropolitan Borough Council (18 015 463)

    Statement Not upheld Other 15-Apr-2019

    Summary: The Ombudsman cannot investigate this complaint about alleged maladministration by the Council in connection with a local voluntary group. This is because the voluntary group is not carrying out an administrative function of the Council and the substantive complaints Mrs X made are outside the Ombudsman's jurisdiction.

  • City Of Bradford Metropolitan District Council (18 013 188)

    Statement Not upheld Other 09-Apr-2019

    Summary: Mr Q complains about the Council's decision to contact the police about him. He says the Council told lies about him to the police. The Ombudsman finds no fault with the Council for contacting the police.