Recent statements in this category are shown below:

  • Northampton Borough Council (18 016 348)

    Statement Upheld Other 02-Jul-2019

    Summary: Mrs B complained that the Council buried her father in the wrong plot in 2008 and failed to acknowledge the fault in 2018 when her mother died. We consider it is likely the Council, despite its intentions, dug the grave in the wrong plot and it was not noticed until 2018. The Council has agreed to apologise to Mrs B, pay her £500 and review its procedures.

  • Norwich City Council (18 018 293)

    Statement Not upheld Other 28-Jun-2019

    Summary: The Ombudsman has discontinued his investigation of this complaint, about the Council's handling of a tender, as he could not provide a meaningful remedy or achieve what the complainant seeks.

  • London Borough of Barnet (18 007 175)

    Statement Not upheld Other 27-Jun-2019

    Summary: Mr Y complains the Council removed and disposed of his caravan despite him providing confirmation that it was not abandoned. Mr Y also says he was not given the opportunity to recover the contents of the caravan before its destruction. Based on the evidence seen, the Ombudsman does not uphold the complaint because the Council followed the law and guidance before removing and destroying Mr Y's caravan.

  • London Borough of Lewisham (18 013 960)

    Statement Not upheld Other 17-Jun-2019

    Summary: I have seen no evidence of fault causing a personal injustice to the complainant in how the Council manages a park it owns.

  • Leeds City Council (18 010 111)

    Statement Not upheld Other 14-Jun-2019

    Summary: The complainant says the Council failed to consistently enforce market trading rules leading to some traders trading from areas they do not rent damaging the complainant's custom. The Council says it investigated concerns and followed its enforcement policy and practice resulting in increased compliance with the rules. The Ombudsman finds the Council acted without fault in its response to the concerns raised.

  • Royal Borough of Greenwich (18 008 389)

    Statement Upheld Other 22-May-2019

    Summary: The Council is at fault as it did not properly follow its policy on unreasonable or unreasonably persistent complainants when restricting Mrs X' s contact. The Council should remedy the injustice to Mrs X by apologising for the distress caused to her and by reviewing the restrictions on Mrs X's contact.

  • West Yorkshire Police and Crime Panel (18 011 918)

    Statement Not upheld Other 17-May-2019

    Summary: Mr B complained the Panel failed to properly investigate his complaint. There is no fault in the way the West Yorkshire Police and Crime Panel dealt with Mr B's complaint.

  • London Borough of Richmond upon Thames (18 012 663)

    Statement Not upheld Other 17-May-2019

    Summary: Mrs C complains about the way the Council runs its Health and Well-being Board meetings. Mrs C says people suffer from poor strategies and policies as a result and the Council is wasting public money. The Ombudsman has decided not to investigate this complaint further as Mrs C has not suffered a significant personal injustice.

  • Cheshire East Council (18 012 234)

    Statement Not upheld Other 16-May-2019

    Summary: The complainant says there was fault by the Council's Monitoring Officer and Deputy Monitoring Officer in their handling of a complaint about the Police and Crime Commissioner. I have closed this complaint because the Ombudsman has no power to investigate it.

  • Devon County Council (18 014 424)

    Statement Upheld Other 15-May-2019

    Summary: Miss B complains the Council did not identify an error in her application for British citizenship and passport as part of its nationality checking service. The application was refused and she had to make a further application with the correct document and pay another fee of £1260. The Council did not check properly Miss B's documents for her application for citizenship. It will, within a month of the date of the decision, refund the money she paid.