Recent statements in this category are shown below:

  • South Gloucestershire Council (17 018 408)

    Statement Upheld Other 09-Jan-2019

    Summary: Mr B complains about the way the Council handled issues arising from access rights to his property. He says that as a result of the Council's failings he has not been able to get a mortgage to build the new house for which he has planning permission or to sell the whole parcel of land with the rights necessary to complete the development. There was fault by the Council in how it responded to Mr B's request to lift the restrictions in his deed limiting rights of access to one dwelling. The Council did not consider properly the information it held about rights the property already had. Had it done so it should have shared that information with Mr B and not asked for the sum of money it did. The Council has already paid to Mr B £750 which remedies the injustice caused him.

  • Rossendale Borough Council (18 006 486)

    Statement Not upheld Other 08-Jan-2019

    Summary: Mrs X complained the Council delayed in removing a restriction against her property. The Council is not at fault.

  • Lancaster City Council (18 009 721)

    Statement Not upheld Other 04-Jan-2019

    Summary: Mr X complained the Council entered into a disingenuous contract with his company. This issue is outside our jurisdiction as it has been dealt with, or is best dealt with, by the courts. Mr X also complained about the way the Council investigated a complaint about a councillor's conduct. The Council was entitled to decide the matters raised were legal matters and not for the Councillor to deal with. The Council was not at fault.

  • Essex County Council (18 000 037)

    Statement Not upheld Other 21-Dec-2018

    Summary: The Ombudsman decided to discontinue any further investigation of Mr C's complaint against the Council. This is because he has not suffered any direct, personal injustice from the South East Local Enterprise Partnership's decision to grant a local district council funding for the redevelopment of an airport.

  • Poole Borough Council (18 010 915)

    Statement Not upheld Other 19-Dec-2018

    Summary: Mrs J complains that the Council threatened her with legal action after she posted comments online. While we have found some shortcomings in how the Council acted, we have not found evidence of serious fault. The Ombudsman cannot therefore challenge the Council's actions.

  • Essex County Council (18 002 552)

    Statement Upheld Other 18-Dec-2018

    Summary: The Ombudsman finds the Council was at fault in the way it handled communications with Miss X following her mother's death, causing Miss X avoidable distress. The Council has agreed to apologise to Miss X and make a financial payment.

  • Essex County Council (18 005 888)

    Statement Not upheld Other 04-Dec-2018

    Summary: Mrs X complained about the coroner's office's delay carrying out her late partner's post mortem. The coroner's office acted without breaching the general standards set by the Ministry of Justice and therefore without fault.

  • London Borough of Haringey (18 011 321)

    Statement Not upheld Other 30-Nov-2018

    Summary: There is no evidence of fault in the way the Council dealt with a customer at its Customer Service Centre.

  • Nottingham City Council (18 004 544)

    Statement Not upheld Other 29-Nov-2018

    Summary: Mrs X says there has been fault by the Council in how it has provided the administrative services of the Coroner's Office. The Ombudsman has ended his investigation of this complaint because he has not found evidence of fault by the Council.

  • Cheltenham Borough Council (18 004 508)

    Statement Not upheld Other 29-Nov-2018

    Summary: Ms C complains about the way the Council dealt with her mother's cremation following a technical problem. The Council was not at fault. It maintained the crematorium well and, when it failed, took reasonable steps to limit distress.