Recent statements in this category are shown below:

  • Cheshire East Council (19 004 276)

    Statement Not upheld Other 07-Jan-2020

    Summary: Mr B complains that the Council has refused to pay a community grant of £10,000 which it had agreed to provide to the local parish church. The Ombudsman considers that the Council was not at fault in refusing to pay the grant on the basis that the terms had not been complied with.

  • Eastleigh Borough Council (19 000 723)

    Statement Not upheld Other 07-Jan-2020

    Summary: Mrs X says the Council did not follow proper process when consulting about changes it made to local boundaries. The Ombudsman does not find the Council at fault.

  • Gloucestershire County Council (18 019 571)

    Statement Not upheld Other 02-Jan-2020

    Summary: The Ombudsman has discontinued his investigation as Mrs X has issued a letter of claim against the Council which covers the same issues subject to our investigation.

  • London Borough of Croydon (18 017 181)

    Statement Not upheld Other 29-Dec-2019

    Summary: There is no evidence of fault in how the coroner's office stored the body the complainant's late husband.

  • Wiltshire Council (19 004 986)

    Statement Not upheld Other 16-Dec-2019

    Summary: Ms B complains the Council has not properly responded to her complaints about compliance with building regulations in her flat and a neighbouring flat. Ms B says this means she suffers from noise and odours from the neighbouring flat and shops below. The Ombudsman does not find fault in how the Council responded to Ms B's complaint. We will not investigate concerns around her own flat as any change of use happened before she bought the property.

  • London Borough of Haringey (18 011 894)

    Statement Upheld Other 12-Dec-2019

    Summary: Mr B complains the coroner's office gave him incorrect information about which registry office to attend to register his mother's death. The office accepted fault during its complaint procedure. Mr B also complains about the Council's complaint handling. There was fault in the way the coroner's service handled the complaint. The service has agreed to take action to remedy the injustice caused by this fault.

  • London Fire & Emergency Planning Authority (19 008 626)

    Statement Not upheld Other 03-Dec-2019

    Summary: There was no fault in London Fire Brigade's response to a fire in the block of flats where a disabled man, Mr A, lives.

  • East Cambridgeshire District Council (19 004 469)

    Statement Upheld Other 03-Dec-2019

    Summary: Mr T complained the Council has unfairly stopped him from trading at its markets following a disagreement with another trader without proper investigation. The Council was at fault as its regulations for market traders did not cover the circumstances of it permanently banning a casual trader. However, Mr T did not suffer a personal injustice. To prevent future fault, the Council has agreed to update and amend its policy to explain what sanctions apply to casual traders and how they can appeal any sanctions.

  • Wiltshire Council (19 005 240)

    Statement Not upheld Other 19-Nov-2019

    Summary: Mr X complained about nuisance calls from people trying to contact the Council. There was no fault in the Council's response, and it took reasonable steps to ensure it no longer listed its old telephone number.

  • Essex County Council (18 016 674)

    Statement Upheld Other 04-Nov-2019

    Summary: the complainant says the Council failed to keep records about his time in care and about his birth family preventing him from accessing details about his birth family when they traced him in 2016. The Council says it cannot say whether the records have been destroyed or lost but it has searched for them. It accepts fault and offered a remedy to the complainant. The Ombudsman finds the Council at fault and recommends a remedy recognising the inconvenience and stress caused to the complainant.