Recent statements in this category are shown below:

  • Portsmouth City Council (18 013 769)

    Statement Upheld Other 11-Oct-2019

    Summary: Mr P complains about the Council not making reasonable adjustments he needs in his contact with it, due to his disability. The Ombudsman's decision upholds the complaint. We have agreed remedies.

  • Babergh District Council (19 001 649)

    Statement Not upheld Other 20-Sep-2019

    Summary: The Ombudsman found no fault by the Council on Mr D's complaint about the way it investigated his report of the bias and lack of objectivity of 2 councillors involved with a planning application given consent. The deputy monitoring officer assessed the evidence and decided it insufficient to warrant further investigation as it failed to show a breach of the Code of Conduct for members.

  • Nottinghamshire County Council (19 001 778)

    Statement Upheld Other 09-Sep-2019

    Summary: Ms D complains that the Council gave inaccurate and libellous information about her to the NHS mental health service. The Ombudsman has found fault causing distress. The Council has already taken action to remedy that injustice.

  • Nuneaton & Bedworth Borough Council (19 003 316)

    Statement Upheld Other 05-Aug-2019

    Summary: The Ombudsman will not investigate this complaint about poor service the complainant received while waiting in a queue at the Council office. This is because the Council has provided a fair response.

  • Kent County Council (18 019 941)

    Statement Upheld Other 29-Jul-2019

    Summary: Mr X complained the Council failed to pay the correct amount of funding for pupils at his pre-school. The Council cannot evidence it sent Mr X emails about his annual funding review and it sent his funding notice letter to the wrong address. The Council was at fault and should pay Mr X the funding he was eligible for.

  • City of London (17 019 843)

    Statement Upheld Other 29-Jul-2019

    Summary: the Ombudsman finds there was fault by the Council when it imposed restrictions on Ms B's contact with it. But we have not found that this caused injustice to Ms B.

  • Leicestershire County Council (18 017 377)

    Statement Not upheld Other 26-Jul-2019

    Summary: Mr X complains the Council has unreasonably restricted his contact with it about highways issues he identifies and reports. He is also unhappy his local district council provides a higher level of service than the Council when it comes to removing graffiti. The Ombudsman found is no evidence of fault by the Council. The evidence supports its grounds for imposing contact restrictions, and so it is a matter of professional judgement whether it should. Mr X's desire to see a better general response from the Council to reports of graffiti is not something the Ombudsman can achieve.

  • London Borough of Wandsworth (18 005 400)

    Statement Upheld Other 24-Jul-2019

    Summary: The Council banned Mr X from a School in its area. The Council failed to invite Mr X to provide his version of the events that led to the ban. The Council should apologise to Mr X and invite him to provide his version of events.

  • London Borough of Hammersmith & Fulham (18 017 809)

    Statement Not upheld Other 22-Jul-2019

    Summary: Ms X complained about the Coroner's failure to meet service standards set by the Ministry of Justice. We cannot investigate Ms X's complaint. This is because we cannot investigate the actions of the Coroner's Office before April 2019 as they were managed and directed at that time by the Metropolitan Police.

  • Northampton Borough Council (18 016 348)

    Statement Upheld Other 02-Jul-2019

    Summary: Mrs B complained that the Council buried her father in the wrong plot in 2008 and failed to acknowledge the fault in 2018 when her mother died. We consider it is likely the Council, despite its intentions, dug the grave in the wrong plot and it was not noticed until 2018. The Council has agreed to apologise to Mrs B, pay her £500 and review its procedures.