Recent statements in this category are shown below:
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Liverpool City Council (24 003 189)
Statement Closed after initial enquiries Commercial and contracts 21-Jul-2024
Summary: We will not investigate this complaint non-payment of the complainant’s invoices to the Council in relation to care services. This is because the Council disputes the amount is owed to the complainant. The parties appear to be in legal dispute and we consider the complainant could reasonably take the matter to court. The law says we cannot investigate in these circumstances.
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Statement Closed after initial enquiries Commercial and contracts 16-Jul-2024
Summary: We cannot investigate this complaint by a parish council about the Council’s decision to dispose of land which it owned. We have no jurisdiction to investigate complaints by public service bodies.
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Luton Borough Council (23 016 884)
Statement Upheld Commercial and contracts 10-Jul-2024
Summary: Mr X complained the Council did not explain his company would need to apply to join an Approved Providers List to continue to work with the Council. The Council’s failure to ensure all providers were aware they would need to apply to the new APL to continue working with the Council is fault. This fault has caused Mr X an injustice.
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Mid Devon District Council (24 000 843)
Statement Closed after initial enquiries Commercial and contracts 26-Jun-2024
Summary: We will not investigate Mr X’s complaint that the Council acted with fault when it did not prewarn him it could charge VAT on the garage it rents to him. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Haringey (24 004 363)
Statement Closed after initial enquiries Commercial and contracts 26-Jun-2024
Summary: We will not investigate Dr B’s complaint about the Council owing his business money. This is because it is reasonable for Dr B to take the Council to court.
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Statement Closed after initial enquiries Commercial and contracts 04-Jun-2024
Summary: We will not investigate this complaint about rent the Council claims is owed by the complainant. The courts are better placed than the Ombudsman to adjudicate in contractual disputes.
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Lancashire County Council (23 021 042)
Statement Closed after initial enquiries Commercial and contracts 09-May-2024
Summary: We will not investigate Mr C’s complaint about the Council’s decision not to instruct his company to pursue a claim for tax rebates on its behalf. This is because there is insufficient evidence of fault by the Council causing Mr C injustice and it would be reasonable for him to seek a legal remedy in court.
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North Norfolk District Council (23 020 779)
Statement Upheld Commercial and contracts 09-May-2024
Summary: We will not investigate this complaint about the Council’s failure to prepare a beach hut for use and its subsequent decision to give a partial refund. We consider the Council’s apology and partial refund to be a suitable remedy to this complaint.
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Statement Closed after initial enquiries Commercial and contracts 09-May-2024
Summary: We will not investigate this complaint about the Council’s decision terminate a commercial lease and failed to provide an alternative unit. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no good reason why the complainant could not have contacted us much sooner.
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Wokingham Borough Council (23 011 196)
Statement Closed after initial enquiries Commercial and contracts 07-May-2024
Summary: We will not investigate this complaint about the Council’s grant of a short-term contract in an emergency. There is not enough evidence of fault in the Council’s actions on this point. Nor will we investigate her complaint about the Council’s tender process. It is reasonable to expect the complainant to use the legal remedy available to them or ask the Public Procurement Review Service to consider her complaint.