West Sussex County Council (24 018 383)

Statement Closed after initial enquiries Commercial and contracts 01-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council commissions care services. That is because it does not meet the tests set out in our Assessment Code.

Birmingham City Council (24 020 803)

Statement Closed after initial enquiries Commercial and contracts 28-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay invoices on-time. This is because it would be reasonable for Mr X to take the matter to court.

Gloucestershire County Council (24 019 756)

Statement Closed after initial enquiries Commercial and contracts 27-Mar-2025

Summary: We will not investigate Mrs X’s historic complaint about unpaid charges for care provision. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this very late complaint now.

London Borough of Wandsworth (24 022 490)

Statement Closed after initial enquiries Commercial and contracts 26-Mar-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to comply with a previous decision made by this Office in 2005. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.

Trafford Council (24 016 719)

Statement Closed after initial enquiries Commercial and contracts 17-Mar-2025

Summary: We will not investigate Mr X’s complaint that the Council unreasonably put his proposed client, Mrs Y, at risk of harm by not proceeding with arranging a place for her in his care home. This is because Mr X is not a suitable person to represent Mrs Y or her daughter in the complaint.

Birmingham City Council (24 015 330)

Statement Closed after initial enquiries Commercial and contracts 13-Feb-2025

Summary: We will not investigate Mr X’s complaint which centres around a dispute over liability for damages and rental costs. Mr X has an alternative legal remedy, and given the circumstances of his complaint, it would be reasonable for him to use it.

London Borough of Hillingdon (24 016 691)

Statement Closed after initial enquiries Commercial and contracts 12-Feb-2025

Summary: We will not investigate Mr X’s complaint which centres around a dispute over liability for damages and rental costs. Mr X has an alternative legal remedy, and given the circumstances of his complaint, it would be reasonable to expect him to use it.

Bedford Borough Council (24 018 784)

Statement Closed after initial enquiries Commercial and contracts 30-Jan-2025

Summary: We will not investigate Mr B’s complaint about the Council’s handling of the lease for his business premises. This is because it is reasonable for Mr B to take the Council to court.

Bedford Borough Council (24 004 830)

Statement Upheld Commercial and contracts 17-Jan-2025

Summary: Mrs X complains that the Council unfairly rejected her tender for an event. There is no evidence of fault in how the Council reached its decision to award the contract to another company. The Council is at fault as it delayed in notifying Mrs X of the outcome of the tender exercise which caused uncertainty to her. The Council has appropriately remedied this injustice by apologising to Mrs X.

St Helens Metropolitan Borough Council (24 011 934)

Statement Closed after initial enquiries Commercial and contracts 05-Dec-2024

Summary: We will not investigate this complaint the Council delayed paying early years providers for commissioned places. That is because there is no good reason the complainant cannot take the matter to court.