Leicester City Council (24 010 652)

Statement Upheld Commercial and contracts 08-Apr-2025

Summary: Mr X complained that the Council had not dealt properly with invoices for his business. The Council has delayed providing invoices. Mr X has suffered financial loss and incurred a fine due to being unable to reconcile and file his tax return. The Council should repay Mr X £64.45 for his fine, pay Mr X £200 for uncertainty and review its processes.

London Borough of Enfield (24 023 393)

Statement Closed after initial enquiries Commercial and contracts 03-Apr-2025

Summary: We will not investigate Mr B’s complaint about the Council not complying with a lease agreement. This is because it is reasonable for Mr B to take the Council to court.

West Sussex County Council (24 018 383)

Statement Closed after initial enquiries Commercial and contracts 01-Apr-2025

Summary: We will not investigate Mr X’s complaint about how the Council commissions care services. That is because it does not meet the tests set out in our Assessment Code.

Birmingham City Council (24 020 803)

Statement Closed after initial enquiries Commercial and contracts 28-Mar-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay invoices on-time. This is because it would be reasonable for Mr X to take the matter to court.

Gloucestershire County Council (24 019 756)

Statement Closed after initial enquiries Commercial and contracts 27-Mar-2025

Summary: We will not investigate Mrs X’s historic complaint about unpaid charges for care provision. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider this very late complaint now.

London Borough of Wandsworth (24 022 490)

Statement Closed after initial enquiries Commercial and contracts 26-Mar-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to comply with a previous decision made by this Office in 2005. This is because the complaint is late and there are no good reasons to exercise our discretion to investigate it now.

Trafford Council (24 016 719)

Statement Closed after initial enquiries Commercial and contracts 17-Mar-2025

Summary: We will not investigate Mr X’s complaint that the Council unreasonably put his proposed client, Mrs Y, at risk of harm by not proceeding with arranging a place for her in his care home. This is because Mr X is not a suitable person to represent Mrs Y or her daughter in the complaint.

Birmingham City Council (24 015 330)

Statement Closed after initial enquiries Commercial and contracts 13-Feb-2025

Summary: We will not investigate Mr X’s complaint which centres around a dispute over liability for damages and rental costs. Mr X has an alternative legal remedy, and given the circumstances of his complaint, it would be reasonable for him to use it.

London Borough of Hillingdon (24 016 691)

Statement Closed after initial enquiries Commercial and contracts 12-Feb-2025

Summary: We will not investigate Mr X’s complaint which centres around a dispute over liability for damages and rental costs. Mr X has an alternative legal remedy, and given the circumstances of his complaint, it would be reasonable to expect him to use it.

Bedford Borough Council (24 018 784)

Statement Closed after initial enquiries Commercial and contracts 30-Jan-2025

Summary: We will not investigate Mr B’s complaint about the Council’s handling of the lease for his business premises. This is because it is reasonable for Mr B to take the Council to court.