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Commercial and contracts


Recent statements in this category are shown below:

  • Brighton & Hove City Council (20 010 294)

    Statement Upheld Commercial and contracts 19-Oct-2021

    Summary: Mrs X complained the Council took too long to complete her licence and charged her for legal fees the amount of which she was not informed about at the outset. The Council has already admitted it was at fault when it delayed and failed to keep her informed of progress. It was also at fault for delaying in providing Mrs X with clear information about the amount of legal fees she needed to pay. The Council has already apologised and offered Mrs X £300 for the delays and failure to keep her updated. It has also agreed to apologise for its failure to provide timely information about the legal costs she would incur.

  • St Helens Metropolitan Borough Council (20 005 971)

    Statement Upheld Commercial and contracts 30-Sep-2021

    Summary: Mr S complains about the way the Council administered the tendering process for a contract his company bid for. He complains about the notification of the interview date, the way the Council's panel handled the interview and presentation, and the Council's responses to his request for feedback and a complaint. We uphold the complaint, because of some inadequate record keeping, which does not meet the expectations of either procurement policy or the Ombudsman's principles of good administrative practice. The Council has agreed to our recommendations.

  • London Borough of Ealing (20 012 377)

    Statement Upheld Commercial and contracts 23-Jul-2021

    Summary: Ms Z has made a complaint about the way the Council terminated her business lease. She says the process was handled poorly and the Council instigated hostility by contacting her licencees. Ms Z says this caused loss of reputation, earnings and equipment. However, the Ombudsman has not identified any fault in this respect. We have however found fault in the Council's complaints process. This caused Ms Z an injustice and so we have recommended a small payment be made to her.

  • Portsmouth City Council (20 008 105)

    Statement Upheld Commercial and contracts 25-Jun-2021

    Summary: The Council failed to fairly complete a tender process, in which Mr C was unsuccessful. This leaves Mr C with uncertainty about whether the result would have been different if properly completed. The Council has taken appropriate action to improve its procedures to prevent future problems. To acknowledge Mr C's uncertainty, frustration, time, and trouble, the Council will apologise and pay him £300.

  • Thanet District Council (20 010 143)

    Statement Not upheld Commercial and contracts 11-May-2021

    Summary: Mr C complains the Council failed to correctly assess his bid for a consultancy services contract. The Ombudsman has discontinued the investigation because the outcome sought by Mr C is not achievable.

  • Wakefield City Council (20 000 985)

    Statement Not upheld Commercial and contracts 25-Mar-2021

    Summary: Mr X complains the Council has not dealt properly with the tendering process for a contract. The Ombudsman will not investigate Mr X's complaint further because it would have been reasonable for Mr X to take the matter to court.

  • City of York Council (20 006 365)

    Statement Upheld Commercial and contracts 18-Feb-2021

    Summary: Mrs X complains the Council wrongly disposed of belongings from a garage it leased to her husband for a second time. The Council has accepted there was fault. It has apologised, made service improvements and offered payments for Mrs X's time, trouble and distress. I am satisfied these are a suitable remedy for the injustice caused. The courts are better placed to deal with the dispute about the value of the lost property.

  • London Borough of Hammersmith & Fulham (20 001 099)

    Statement Upheld Commercial and contracts 26-Nov-2020

    Summary: Ms B complains abut delay by the Council in completing repairs to garages she rents from it. The Ombudsman finds there was fault by the Council in this matter. In addition, there was fault in the Council's communications with her abut the repairs and in its handling of her complaint. These faults led to injustice for Ms B for which a remedy has been agreed.

  • Sefton Metropolitan Borough Council (19 011 304)

    Statement Upheld Commercial and contracts 30-Sep-2020

    Summary: Mr B, the Chief Executive of a not-for-profit company providing care services, complains the Council made prolonged and unjustified attempts to tarnish his reputation and do him personal harm after it received allegations from members of the company's staff. The Ombudsman finds no evidence to link Mr B's claims of significant personal harm to the actions of the Council in this matter. There was some however fault in the way the Council described Mr B's character in an email, and in its handling of his complaint. That caused injustice for which a remedy has been agreed.

  • London Borough of Hounslow (19 015 853)

    Statement Not upheld Commercial and contracts 14-Aug-2020

    Summary: Ms X complains about how the Council handled the marketing and bidding for a business property she wanted to rent. She says she suffered disappointment and uncertainty as a result. The Council is not at fault.