Commercial and contracts


Recent statements in this category are shown below:

  • London Borough of Tower Hamlets (17 011 684)

    Statement Closed after initial enquiries Commercial and contracts 17-Nov-2017

    Summary: The Ombudsman will not investigate this complaint that the Council's actions have damaged the complainant's business. This is because allegations of defamation need to be considered by the courts and I cannot achieve the outcome the complainant wants.

  • London Borough of Ealing (17 008 642)

    Statement Upheld Commercial and contracts 16-Nov-2017

    Summary: The Council delayed telling Ms B that her rental property was not suitable for its direct let scheme. The Council mismanaged Ms B's expectations, and caused her time and trouble complaining. The Council will apologise and pay £200.00.

  • Rossendale Borough Council (17 011 341)

    Statement Closed after initial enquiries Commercial and contracts 14-Nov-2017

    Summary: Mr X complained about the Council's breaches of conditions of leases which he holds with it on nine properties. He claims the Council owes unpaid rental and legal costs. The Ombudsman will not investigate this complaint. The complaint concerns legal contractual matters which can only be determined by the courts.

  • Crawley Borough Council (17 010 842)

    Statement Closed after initial enquiries Commercial and contracts 03-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about damage to Mr X's car which he says is caused by defects in the garage roof. If Mr X considers the Council is responsible for the damage to his car he can seek a remedy in court.

  • East Riding of Yorkshire Council (17 010 068)

    Statement Closed after initial enquiries Commercial and contracts 02-Nov-2017

    Summary: The Ombudsman cannot investigate Mr X's complaints about the internal procedures in a school and specialist services unit.

  • Birmingham City Council (17 005 462)

    Statement Upheld Commercial and contracts 17-Oct-2017

    Summary: The Council was at fault for not explaining more clearly to the complainant the procedure for assigning a commercial lease. This caused some injustice to the complainant as it increased his frustration and time and trouble. The Council agrees to apologise and pay £250 in recognition of this. However it is not found the Council should refund rent and professional fees paid by the complainant before the assignment completed. This is because the Council was not at fault for delaying the assignment.

  • Knowsley Metropolitan Borough Council (17 008 827)

    Statement Closed after initial enquiries Commercial and contracts 09-Oct-2017

    Summary: The Ombudsman will not investigate Ms X's complaint. The Council has decided not to consider transferring the lease until the litigation over possession of the building is over. This is a decision it is entitled to make.

  • Derbyshire County Council (17 001 288)

    Statement Not upheld Commercial and contracts 06-Oct-2017

    Summary: The Ombudsman has stopped his investigation. The group complaining about the Council's actions have suffered no personal injustice from the way the Council has planned a new library.

  • Birmingham City Council (16 012 872)

    Statement Upheld Commercial and contracts 25-Sep-2017

    Summary: There was some fault in how the Council responded to reports of a leak into the garage but not in its response to the fault with the door. The fault has not caused the complainants significant injustice.

  • Doncaster Metropolitan Borough Council (17 008 246)

    Statement Closed after initial enquiries Commercial and contracts 19-Sep-2017

    Summary: The Ombudsman will not investigate Mrs X's complaint about how the Council's housing company acted as her letting agent. Mrs X can seek compensation at court against the Council and/or the tenant.

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