Commercial and contracts


Recent statements in this category are shown below:

  • London Borough of Islington (17 017 665)

    Statement Upheld Commercial and contracts 17-Dec-2018

    Summary: Mr Y complains the Council unreasonably withheld consent for alterations to his leasehold property because it insisted on the agreement of a neighbouring leaseholder, Mr X. The Council acknowledged some delay in the process and offered a remedy payment amounting to £450. The Council has agreed to increase the payment, in line with our guidance on remedies, to £500

  • Northampton Borough Council (17 017 834)

    Statement Upheld Commercial and contracts 22-Oct-2018

    Summary: the Council delayed progressing the surrender of a lease and delayed refunding rental payments once the lease had been surrendered. That delayed Mr B selling his business and led to him going to time and trouble to pursue his complaint. An apology and payment to Mr B is satisfactory remedy for the injustice caused.

  • Stoke-on-Trent City Council (17 014 756)

    Statement Not upheld Commercial and contracts 27-Sep-2018

    Summary: Mr X complained about poor advice given by the Council during an application for grant funding. This led to his application for grant finding being refused. I have found the Council was not at fault.

  • Durham County Council (18 004 066)

    Statement Upheld Commercial and contracts 19-Sep-2018

    Summary: The complainant says the Council issued an allotment tenancy agreement to her without spelling her name correctly and failed to deliver the promised agreement clarifying her responsibility for external boundaries of the allotment site. The Council recognised errors and has now issued the corrected agreement which makes it clear who has responsibility for external boundaries. Therefore, the Ombudsman finds the Council acted with fault but has remedied the fault.

  • Rossendale Borough Council (18 001 791)

    Statement Upheld Commercial and contracts 17-Sep-2018

    Summary: There was fault in the way the Council dealt with a property that Ms X leased to the Council under an empty property scheme. The Council has already made a payment to partly resolve Ms X's complaint. It should make a further payment to waive the empty property council tax premium and to reflect the time and trouble she was put to when pursuing the complaint.

  • East Lindsey District Council (17 018 664)

    Statement Upheld Commercial and contracts 12-Sep-2018

    Summary: The Council acted with fault when it told the owner of a caravan site to remove Mr and Mrs D's plastic shed claiming it was in breach of licence conditions. The shed was not in breach of conditions. Its complaint response also wrongly denied having instructed the site owner to do the same. Mr and Mrs D had to replace their shed. The Council has agreed to make payments and take other action described in this statement within four weeks. This action remedies the injustice.

  • Bolton Metropolitan Borough Council (17 006 679)

    Statement Upheld Commercial and contracts 07-Sep-2018

    Summary: Mr X complains the Council provided incorrect information to an energy supplier causing him to lose a cheap tariff and incur considerable inconvenience. The information the Council provided to the energy supplier was based on a request by Mr X to change only the name on the business rates account so there is no fault. There was fault in the Council's failure to progress Mr X's complaint through its complaints procedure.

  • East Devon District Council (17 017 650)

    Statement Upheld Commercial and contracts 07-Sep-2018

    Summary: The Council was not at fault in the information it gave to Mr and Mrs X, through their solicitors, about restrictions on their property. However, the Council was at fault in not properly documenting its consideration of Mr and Mrs X's request for a review of the restriction and it has agreed to reconsider this request.

  • Thurrock Council (17 020 033)

    Statement Not upheld Commercial and contracts 20-Aug-2018

    Summary: Mr F complains the Council failed to follow procedures when assessing his bid for a contract in 2017. The Ombudsman has not found any evidence of fault by the Council. He has completed the investigation and not upheld the complaint.

  • London Borough of Barking & Dagenham (18 004 036)

    Statement Upheld Commercial and contracts 07-Aug-2018

    Summary: The Council was at fault for not giving Mr B a key for his new garage, and for failing to transfer his account to the new garage, which meant it charged him too much. The Council has already offered to write off Mr B's arrears and to credit his account with £50. It has also agreed to credit his account with an additional £130 to recognise his inconvenience.

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