Recent statements in this category are shown below:
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Charnwood Borough Council (25 006 434)
Statement Closed after initial enquiries Commercial and contracts 12-Oct-2025
Summary: We will not investigate Mr X’s complaint that the Council demolished a garage he rented in its area without notice. This is because the Council already apologised, refunded part of his rent, and paid him a £50 symbolic payment. An investigation is unlikely to achieve anything further, and the remaining injustice is not significant enough to warrant an investigation.
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Stoke-on-Trent City Council (25 009 552)
Statement Closed after initial enquiries Commercial and contracts 05-Oct-2025
Summary: We will not investigate this complaint about the Council’s role relating during enforcement action by another agency. This is because the Council have already responded and provided Mr X an explanation. Further investigation would not achieve any worthwhile outcome.
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London Borough of Lambeth (25 003 854)
Statement Closed after initial enquiries Commercial and contracts 16-Sep-2025
Summary: We will not investigate Mr X’s complaint about losses he incurred due to his property being used as temporary accommodation because it is more appropriate for him to take court action and because we could not achieve the outcome he wants.
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London Borough of Waltham Forest (25 000 958)
Statement Closed after initial enquiries Commercial and contracts 02-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council owes his business money. That is because the Courts are best placed to deal with contractual matters.
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St Helens Metropolitan Borough Council (25 006 346)
Statement Closed after initial enquiries Commercial and contracts 02-Sep-2025
Summary: We will not investigate Mr X’s complaint about the Council’s failure to pay residential care fees. This is because Mr X can reasonably take the matter to court.
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Essex County Council (25 006 545)
Statement Closed after initial enquiries Commercial and contracts 18-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision to initiate legal proceedings. This is because we do not have jurisdiction to investigate complaints about the start of court action.
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Statement Closed after initial enquiries Commercial and contracts 06-Aug-2025
Summary: We cannot investigate this complaint about the Council removing a committee from running a community venue. That is because the Council has stated legal action, therefore the law says we cannot investigate.
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London Borough of Bexley (24 022 941)
Statement Closed after initial enquiries Commercial and contracts 30-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s support for tenants living in her property because there is no worthwhile outcome achievable. Further, it is reasonable for Ms X to take court action in relation to any rent arrears or to obtain vacant possession.
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Warwick District Council (24 017 526)
Statement Upheld Commercial and contracts 15-Jul-2025
Summary: We will not investigate this complaint about the Council’s failure to complete its complaints procedure or pay the offered compensation. The Council has agreed to increase the compensation in recognition of the failures. We are satisfied with this proposal.
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London Borough of Haringey (24 020 777)
Statement Closed after initial enquiries Commercial and contracts 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in obtaining vacant possession in relation to properties he leased to it. This is because he can take court action to enforce the leases and obtain vacant possession and it is reasonable for him to do so.