Recent statements in this category are shown below:
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Statement Closed after initial enquiries Commercial and contracts 04-Jun-2024
Summary: We will not investigate this complaint about rent the Council claims is owed by the complainant. The courts are better placed than the Ombudsman to adjudicate in contractual disputes.
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Statement Closed after initial enquiries Commercial and contracts 09-May-2024
Summary: We will not investigate this complaint about the Council’s decision terminate a commercial lease and failed to provide an alternative unit. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late and we have seen no good reason why the complainant could not have contacted us much sooner.
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Lancashire County Council (23 021 042)
Statement Closed after initial enquiries Commercial and contracts 09-May-2024
Summary: We will not investigate Mr C’s complaint about the Council’s decision not to instruct his company to pursue a claim for tax rebates on its behalf. This is because there is insufficient evidence of fault by the Council causing Mr C injustice and it would be reasonable for him to seek a legal remedy in court.
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North Norfolk District Council (23 020 779)
Statement Upheld Commercial and contracts 09-May-2024
Summary: We will not investigate this complaint about the Council’s failure to prepare a beach hut for use and its subsequent decision to give a partial refund. We consider the Council’s apology and partial refund to be a suitable remedy to this complaint.
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Wokingham Borough Council (23 011 196)
Statement Closed after initial enquiries Commercial and contracts 07-May-2024
Summary: We will not investigate this complaint about the Council’s grant of a short-term contract in an emergency. There is not enough evidence of fault in the Council’s actions on this point. Nor will we investigate her complaint about the Council’s tender process. It is reasonable to expect the complainant to use the legal remedy available to them or ask the Public Procurement Review Service to consider her complaint.
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East Sussex County Council (23 018 903)
Statement Closed after initial enquiries Commercial and contracts 02-May-2024
Summary: We will not investigate this complaint about public procurement processes because there is not enough evidence of fault to warrant an investigation. There are also other bodies better placed to consider parts of Mr X’s complaint. It would be reasonable to expect Mr X to go to court should he consider the Council has acted unlawfully.
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Rochdale Metropolitan Borough Council (23 017 889)
Statement Closed after initial enquiries Commercial and contracts 11-Apr-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s variation of an agreement for the lease of garden land. This is because we cannot determine the Council’s intentions at the time of the original agreement and if Mrs X believes it has breached the terms of the agreement it would be reasonable for her to take the matter to court.
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Sheffield City Council (23 014 921)
Statement Closed after initial enquiries Commercial and contracts 02-Apr-2024
Summary: We will not investigate this complaint about advice Mr X says he received from the Council concerning his new business venture. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.
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Nuneaton & Bedworth Borough Council (23 016 911)
Statement Closed after initial enquiries Commercial and contracts 20-Mar-2024
Summary: We will not investigate this complaint about the impact of a town centre development on Mr X’s business as it is unlikely we could add to the financial remedy the Council has already offered.
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Brighton & Hove City Council (23 017 095)
Statement Closed after initial enquiries Commercial and contracts 20-Mar-2024
Summary: We will not investigate this complaint about the way the Council decided to make changes to its provision of nursery school places. We have not seen enough evidence of fault in the Council’s actions to justify an investigation.