Statement Upheld Commercial and contracts 23-Jul-2021
Summary: Ms Z has made a complaint about the way the Council terminated her business lease. She says the process was handled poorly and the Council instigated hostility by contacting her licencees. Ms Z says this caused loss of reputation, earnings and equipment. However, the Ombudsman has not identified any fault in this respect. We have however found fault in the Council's complaints process. This caused Ms Z an injustice and so we have recommended a small payment be made to her.
Statement Upheld Commercial and contracts 25-Jun-2021
Summary: The Council failed to fairly complete a tender process, in which Mr C was unsuccessful. This leaves Mr C with uncertainty about whether the result would have been different if properly completed. The Council has taken appropriate action to improve its procedures to prevent future problems. To acknowledge Mr C's uncertainty, frustration, time, and trouble, the Council will apologise and pay him £300.
Statement Not upheld Commercial and contracts 11-May-2021
Summary: Mr C complains the Council failed to correctly assess his bid for a consultancy services contract. The Ombudsman has discontinued the investigation because the outcome sought by Mr C is not achievable.
Statement Not upheld Commercial and contracts 25-Mar-2021
Summary: Mr X complains the Council has not dealt properly with the tendering process for a contract. The Ombudsman will not investigate Mr X's complaint further because it would have been reasonable for Mr X to take the matter to court.
Statement Upheld Commercial and contracts 18-Feb-2021
Summary: Mrs X complains the Council wrongly disposed of belongings from a garage it leased to her husband for a second time. The Council has accepted there was fault. It has apologised, made service improvements and offered payments for Mrs X's time, trouble and distress. I am satisfied these are a suitable remedy for the injustice caused. The courts are better placed to deal with the dispute about the value of the lost property.
Statement Upheld Commercial and contracts 26-Nov-2020
Summary: Ms B complains abut delay by the Council in completing repairs to garages she rents from it. The Ombudsman finds there was fault by the Council in this matter. In addition, there was fault in the Council's communications with her abut the repairs and in its handling of her complaint. These faults led to injustice for Ms B for which a remedy has been agreed.
Statement Upheld Commercial and contracts 30-Sep-2020
Summary: Mr B, the Chief Executive of a not-for-profit company providing care services, complains the Council made prolonged and unjustified attempts to tarnish his reputation and do him personal harm after it received allegations from members of the company's staff. The Ombudsman finds no evidence to link Mr B's claims of significant personal harm to the actions of the Council in this matter. There was some however fault in the way the Council described Mr B's character in an email, and in its handling of his complaint. That caused injustice for which a remedy has been agreed.
Statement Not upheld Commercial and contracts 14-Aug-2020
Summary: Ms X complains about how the Council handled the marketing and bidding for a business property she wanted to rent. She says she suffered disappointment and uncertainty as a result. The Council is not at fault.
Statement Upheld Commercial and contracts 27-Jul-2020
Summary: Mr B complained the Council failed to provide alternative parking before demolition works as it had promised to do, failed to deal with his complaint properly and failed to ensure contractors followed health and safety practices when removing asbestos. The Council failed to explain the delay in providing extra parking but mitigated that by offering Mr B an alternative garage. That limited Mr B's injustice to frustration, for which an apology is appropriate. The Council properly responded to the complaint but did not follow its complaints procedure which it should do in future. There is no fault in how the Council handled the issue of removal of asbestos.
Statement Upheld Commercial and contracts 28-May-2020
Summary: Mr C complains that there was fault in the way the Council ran a tender for a contract for which his company bid successfully, but which was later awarded to a competitor. The Ombudsman has found that the Council was at fault because it did not establish whether Mr C's bid was compliant before awarding him the contract. The Council has agreed to apologise to Mr C, pay him £250 for the frustration that he experienced at having the contract rescinded, and review its procurement procedures.