Commercial and contracts


Recent statements in this category are shown below:

  • Southampton City Council (19 005 106)

    Statement Upheld Commercial and contracts 12-Dec-2019

    Summary: The Council failed to act in accordance with the terms of its framework agreement for contracts with Mr C, by refusing mediation. This has caused time and trouble for Mr C. The Council will apologise and refer the matter to mediation.

  • Liverpool City Council (19 000 780)

    Statement Upheld Commercial and contracts 06-Dec-2019

    Summary: Miss X complained about how the Council dealt with her social enterprise business. We find that the Council took too long to agree a lease for her use of its venue. This caused uncertainty. The Council has agreed to waive rental for the two years of uncertainty caused by its delay. It has agreed to apologise to Miss X for uncertainty caused by this fault. The Council has adequately explained why it has decided to charge rental for her social enterprise business, having regard to its circumstances, its procurement strategy and guidance.

  • Birmingham City Council (19 001 788)

    Statement Not upheld Commercial and contracts 21-Nov-2019

    Summary: Ms B complains that the Council failed to honour its agreement to allow providers who were unsuccessful in tendering for the supply of home support services to enter the fixed-price market. The Ombudsman finds no fault on the Council's part. It did not agree to allow unsuccessful providers to enter the fixed-price market as contracts were issued to those providers who were successful in the tendering process. It offered support to help unsuccessful providers adjust their business model to deliver services in the fixed-price market. This support was offered to Ms B.

  • Harrogate Borough Council (19 000 420)

    Statement Upheld Commercial and contracts 21-Nov-2019

    Summary: The Ombudsman found fault by the Council in the way it dealt with the tendering process it invited Mr B to bid on. The Council failed to explain the first tender was withdrawn and all bids now had to be on the second tender. He received a reminder email on the first tender and an acknowledgement when he sent his bid even though this was archived. The agreed action remedies the avoidable injustice caused.

  • Durham County Council (18 017 480)

    Statement Not upheld Commercial and contracts 04-Oct-2019

    Summary: Mr C says the Council was at fault for insisting he should demolish a garage he rented at the end of his rental agreement. He says he rented the site with a garage already on it and should not have to demolish it. The Council was not at fault. Mr C signed a contract which explicitly required him to demolish the garage. The Council is not at fault for relying on the signed contract.

  • Birmingham City Council (19 001 312)

    Statement Not upheld Commercial and contracts 12-Aug-2019

    Summary: Mr X complains there was fault in the way the Council dealt with a tender process he took part in. The Ombudsman will not investigate Mr X's complaint further. It is unlikely we could achieve a worthwhile remedy and Mr X may challenge the decision in court.

  • Bristol City Council (18 019 536)

    Statement Not upheld Commercial and contracts 05-Aug-2019

    Summary: Mr X complains the Council wrongly prevented his company from submitting a tender for a CCTV contract in March 2018. The Council did not prevent Mr X from submitting a bid but it did invite three other companies to submit a bid. This action is in line with the Council's procurement policy. There is no fault either in the Council's decision to invite direct bids or to use companies other than Mr X's.

  • East Sussex County Council (18 018 767)

    Statement Not upheld Commercial and contracts 05-Aug-2019

    Summary: The Ombudsman found no fault by the Council on Mrs L's complaint of it failing to give clear information about eligibility criteria for a grant. The criteria and limits of the grant were explained to her. It was not the type of finance she arranged that was the problem, but the length of its term. When alerted to this, the Council suggested a possible solution to help her.

  • London Borough of Brent (18 016 630)

    Statement Not upheld Commercial and contracts 02-Aug-2019

    Summary: Mr X complains he is unable to access the garages he rents from the Council due to it failing to take enforcement action against vehicles parked on yellow lines outside of the garages. There is no fault by the Council as the yellow lines are unenforceable.

  • London Borough of Bromley (19 003 874)

    Statement Upheld Commercial and contracts 01-Aug-2019

    Summary: The Ombudsman will not investigate this complaint about the hiring of a room which was not honoured by the Council. This is because the Council has provided a fair response and there is not enough remaining injustice to warrant an investigation.