Bournemouth, Christchurch and Poole Council (25 023 999)

Statement Upheld Commercial and contracts 29-Sep-2026

Summary: We have upheld Mr X’s complaint about the Council’s bidding process for a concession opportunity. The Council agreed a suitable remedy which removes the need for an investigation.

Bedford Borough Council (26 017 170)

Statement Closed after initial enquiries Commercial and contracts 24-Sep-2026

Summary: We will not investigate this complaint about the Council’s actions when it entered Mr X’s business premises and its subsequent handling of his complaint. This is because it is reasonable for Mr X to pursue the matter in court, and it is not proportionate to consider complaint handling issues as a separate matter.

Thanet District Council (26 016 525)

Statement Closed after initial enquiries Commercial and contracts 22-Sep-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s handling of a forfeiture of the commercial lease for her business. This is because the courts are best placed to deal with contractual matters, and it would have been reasonable for the complainant to pursue the matter in court.

North Yorkshire Council (25 020 298)

Statement Not upheld Commercial and contracts 07-Sep-2026

Summary: Mr X complained the Council failed to respond to and progress an insurance claim he made following the outcome of a statutory children’s social care complaint. Since he complained to us, the Council has referred the claim for consideration by its insurers and external lawyers. We cannot decide whether the claim should be accepted, determine the value of any losses, or direct the Council or its insurers to make a payment. As the claim is now being progressed, we cannot see any worthwhile additional outcome that continuing our investigation could achieve. We have therefore discontinued it.

Brighton & Hove City Council (25 024 525)

Statement Closed after initial enquiries Commercial and contracts 18-Aug-2026

Summary: We will not investigate this complaint about how the Council responded to a complaint about a rental agreement. The Courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.

Cumberland Council (25 024 013)

Statement Closed after initial enquiries Commercial and contracts 05-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a commercial lease for the complainant’s business. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.

Derbyshire County Council (26 012 430)

Statement Closed after initial enquiries Commercial and contracts 03-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to terminate a contract. It would be reasonable for Mr X to seek legal advice and take the matter to court.

Manchester City Council (26 012 205)

Statement Closed after initial enquiries Commercial and contracts 02-Aug-2026

Summary: We will not investigate X’s complaint about inconsistent payments to their business. This is because the issues have not caused X a significant enough injustice to warrant investigation.

Westminster City Council (26 011 705)

Statement Closed after initial enquiries Commercial and contracts 29-Jul-2026

Summary: We will not investigate X’s complaint that the Council failed to pay invoices. This is because it is reasonable for X to take the matter to court.

London Borough of Lambeth (25 025 985)

Statement Closed after initial enquiries Commercial and contracts 27-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of a commercial lease for the complainant’s business. This is because the courts are best placed to deal with contractual matters, and it would be reasonable for the complainant to pursue the matter in court.