Southampton City Council (22 011 017)

Statement Closed after initial enquiries Covid-19 16-Jan-2023

Summary: We will not investigate this complaint about the Council’s decision to repossess the complainant’s allotments. This is because there is not enough evidence of fault by the Council.

Fenland District Council (22 004 314)

Statement Not upheld Covid-19 10-Oct-2022

Summary: We have not investigated most of this complaint, as it relates to events which are out of time for our purposes. And we have found no fault in the remaining part of the complaint, which is about the Council’s decision to refuse the complainant’s application for a restart grant. We have therefore completed our investigation.

Gloucestershire County Council (22 007 147)

Statement Closed after initial enquiries Covid-19 13-Sep-2022

Summary: We will not investigate Mr X’s complaint about alleged negligence by the Council causing personal injury to members of his family. This is because it would be reasonable for Mr X to take the matter to court.

London Borough of Hackney (22 002 407)

Statement Closed after initial enquiries Covid-19 06-Jun-2022

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to award his business COVID-19 supplier grant relief. This is because the complaint is late and there is not enough evidence of fault by the Council.

Westminster City Council (21 007 170)

Statement Upheld Covid-19 25-May-2022

Summary: Mr F complained about the actions of the Council and its leisure contractor. We found the Council at fault for having an unclear complaint process and for its responses to Mr F’s concerns. These caused Mr F distress and put him to unnecessary time and trouble. The Council accepts these findings and at the end of this statement, we set out action the action it has agreed to remedy this injustice.

West Sussex County Council (21 017 690)

Statement Closed after initial enquiries Covid-19 31-Mar-2022

Summary: We will not investigate this complaint about the distance the complainant had to travel to receive his COVID-19 booster vaccination. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of significant personal injustice to the complainant.

Birmingham City Council (21 015 900)

Statement Upheld Covid-19 23-Feb-2022

Summary: We will not investigate this complaint about the Council failing to investigate businesses which allegedly breached COVID-19 restrictions. The Council’s alleged fault has not disadvantaged the complainant directly and significantly enough to warrant investigation. The Council has apologised for the delay in responding to the complaint and we consider this is a suitable remedy.

Royal Borough of Windsor and Maidenhead Council (21 002 626)

Statement Upheld Covid-19 17-Feb-2022

Summary: Mr B complained the Council refused to issue a refund after it cancelled the registrar service it was due to provide for his wedding. At this stage, the Ombudsman considers there was fault causing injustice because the Council failed to properly consider Mr B’s refund request. The Council should re-consider its decision.

Worthing Borough Council (21 002 378)

Statement Not upheld Covid-19 11-Feb-2022

Summary: Mr X complained about the Council’s decision to refuse to issue refunds to beach chalet users for the period between January and April 2021. The Ombudsman did not find fault with the Council’s decision-making.

Norfolk County Council (21 014 196)

Statement Closed after initial enquiries Covid-19 26-Jan-2022

Summary: We will not investigate this complaint about the Council’s alleged failure to ensure staff and customers wear face masks when visiting one of its libraries. This is because there is not enough evidence of fault by the Council.