Statement Not upheld Councillor conduct and standards 14-Dec-2021
Summary: Ms B complains that the Council has failed to investigate her complaint about the conduct of members of the local Town Council. The Ombudsman has found no fault in the way the Council considered the complaint, so we cannot question the merits of the Council's decision not to investigate the complaint but to write to town councillors collectively.
Statement Upheld Councillor conduct and standards 28-Oct-2021
Summary: We will not investigate Mr X's complaint that the Council failed to respond to his query about an email address and failed to deal appropriately with his communications and conduct complaint. The Council has taken appropriate action by confirming the email address and apologising. There is no remaining injustice to Mr X and investigation would not be a good use of limited resources.
Statement Not upheld Councillor conduct and standards 18-Oct-2021
Summary: Mrs X complained the Council did not fully consider her complaint about the conduct of a councillor. She said the Council's actions caused distress and negatively affected her mental health. We found no fault by the Council and have concluded our investigation.
Statement Upheld Councillor conduct and standards 28-Sep-2021
Summary: Mrs C complained the Council's Monitoring Officer failed to properly consider her complaint and respond to her as set out in its Policy. As a result, Mrs C said she experienced distress and lost trust in the Council's handling of her concerns. We found no fault in the Council's Code of Conduct decision, we cannot therefore criticise its merits. However, we found it at fault for unnecessarily withholding her planning objections too long and failed to respond to her complaint within its own deadlines. The Council has agreed to apologise for the fault it has not already apologised for. It also agreed to remind its officers to respond to complaints as set out in its Policy.
Statement Not upheld Councillor conduct and standards 14-Sep-2021
Summary: Mr D disagrees with the outcome of a Code of Conduct investigation by the Council. The Ombudsman has discontinued the complaint because he cannot achieve the outcome sought by Mr D.
Statement Upheld Councillor conduct and standards 06-Sep-2021
Summary: Mr X complained the Council took too long to consider his complaint about councillor conduct. During my investigation, the Council acknowledged there were delays and has apologised. These are suitable actions to remedy the frustration caused to Mr X. Mr X also complained the Council failed to investigate his complaint properly. There was no fault in how the Council decided not to investigate Mr X's complaint. The Council has stated its complaints process could be clearer and is in the process of clarifying the procedures around councillor complaints. Therefore, I will not investigate this matter further as there is nothing more I could achieve.
Statement Upheld Councillor conduct and standards 25-Aug-2021
Summary: Mr D says the Council failed to follow procedures when assessing his complaints about Councillors. The Ombudsman has found instances of fault by the Council. As a result, he has upheld the complaint and completed the investigation because the Council agreed to the recommended actions.
Statement Upheld Councillor conduct and standards 15-Jun-2021
Summary: Mrs X complained about how the Council completed its investigation into Councillors' conduct. The Council failed to send Mrs X a copy of the Investigating Officer's final report and there was some delay in the investigation process. Although that was fault, we find it did not cause Mrs X a significant injustice.
Statement Upheld Councillor conduct and standards 10-Jun-2021
Summary: Mr B complains about the Council's handling of his complaint against a councillor who he says breached the Members Code of Conduct. We will not investigate this complaint. While there was a delay in the Council's response to the complaint it has apologised for this, and we consider this to be a suitable remedy to this part of the complaint. Further investigation of the process the Council followed is unlikely to lead to a different outcome. Finally, If Mr B can ask the courts to consider whether the Council has breached the Equalities Act.
Statement Not upheld Councillor conduct and standards 24-May-2021
Summary: Miss X complained about the Council's decision not to investigate her complaint about the conduct of a councillor in relation to the introduction of a Low Traffic Neighbourhood scheme. We should not investigate this complaint further. There is insufficient evidence of fault which would warrant further investigation.