Decision search
Your search has 52604 results
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London Borough of Lambeth (24 014 116)
Statement Not upheld Homelessness 08-Jun-2025
Summary: Miss X complained the Council has failed to award her the correct priority on the housing register as it has failed to properly consider the domestic abuse and homelessness she experienced. We found there is no evidence of fault in the way the Council considered Miss X’s priority on the housing register.
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London Borough of Ealing (24 014 229)
Statement Upheld Homelessness 08-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s offer of accommodation. It would have been reasonable for Mr X to ask the Council for a review.
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Birmingham City Council (24 014 372)
Statement Upheld Allocations 08-Jun-2025
Summary: Miss B complained that the Council kept closing her housing applications. We found that the Council failed to clearly communicate the consequences of not providing supporting documents with her initial housing application, which led to its closure. The Council then closed the next two applications Miss B made, without properly explaining why it had done so. This caused Miss B avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to assesses Miss B’s application, and if she qualifies, it backdates her award date. The Council will also apologise, make a symbolic payment to Miss B and make service improvements.
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Cheshire West & Chester Council (24 015 882)
Statement Upheld School transport 08-Jun-2025
Summary: Mr B complained the Council refused to provide free home to school transport for his child, which he said was contrary to its policy. We found fault in how the Council described its policy, which did not explain how it measured home to school distance in all cases. It agreed to our recommendation to amend this. However, we did not consider this fault caused Mr B injustice. This is because he knew before choosing his child’s secondary school, which school the Council considered the nearest qualifying school for home to school transport purposes.
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Buckinghamshire Council (24 016 280)
Statement Upheld Special educational needs 08-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council not authorising a school place offered to her daughter, or naming that school in her daughter’s Education, Health and Care Plan. This is because she has already used her right of appeal at Tribunal.
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East Riding of Yorkshire Council (24 022 081)
Statement Closed after initial enquiries Other 08-Jun-2025
Summary: We cannot investigate this complaint about the Council’s management of its rented property next door to the complainant’s. We cannot investigate complaints about the management of housing by social housing landlords.
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City of York Council (24 022 367)
Statement Closed after initial enquiries Other 08-Jun-2025
Summary: We will not investigate this complaint that the Council racially discriminated against Mrs X. We cannot determine whether the Council has breached the Equality Act 2010 or determine whether the Council is liable for her financial losses. These are matters for the courts.
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Tameside Metropolitan Borough Council (24 022 529)
Statement Closed after initial enquiries Child protection 08-Jun-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s assessment of his risk and about a lack of contact with his children. The law prevents us from investigating matters that are subject to court proceedings.
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Cumberland Council (24 022 600)
Statement Closed after initial enquiries Planning applications 08-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to restrict its contact with a third party in line with its unreasonable customer policy. No restrictions have been placed on the complainant therefore the Council’s actions have not caused the complainant significant injustice.
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Folkestone & Hythe District Council (24 022 999)
Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate Mrs X’s complaint that the Council overcharged her council tax account. This is because an investigation would not lead to a different outcome.