Decision search
Your search has 52604 results
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Suffolk County Council (24 021 934)
Statement Closed after initial enquiries Assessment and care plan 08-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to share information and delays in complaint handling. The Council’s actions have not caused a significant enough injustice to justify an Ombudsman investigation and it is unlikely we would achieve any worthwhile outcome.
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London Borough of Lambeth (25 000 388)
Statement Closed after initial enquiries Assessment and care plan 08-Jun-2025
Summary: We will not investigate Mrs X’s complaint about Adult Social Care. Mrs X complained about the staff working with her late relative. The complaints are late and there are not sufficient good reasons for the delay in bringing these matters to the Ombudsman.
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Liverpool City Council (25 000 519)
Statement Closed after initial enquiries Child protection 08-Jun-2025
Summary: We will not investigate Mr X’s complaint about the actions of the social worker allocated to his children’s case. This is because there is no sign of fault in the Council’s decision not to consider his complaint whilst the case remains subject to ongoing court proceedings.
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Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate Miss X’s complaint about her council tax bill. This is because there is not enough evidence of fault to justify an investigation and investigation would not add to the one carried out by the Council or achieve a different outcome.
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City of Wolverhampton Council (25 001 364)
Statement Closed after initial enquiries Housing benefit and council tax benefit 08-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to recover a housing benefit overpayment. This is because it is reasonable to expect Miss X to use her right of appeal to the First Tier Tribunal.
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Transport for London (25 001 800)
Statement Closed after initial enquiries Other 08-Jun-2025
Summary: We will not investigate this complaint about data protection because there is another body better placed to consider the complaint and it is reasonable to expect Miss Y to approach the Information Commissioners Office.
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Westmorland and Furness Council (25 001 838)
Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate this complaint about applying a Council tax second home premium. This is because there is a right of appeal to a Valuation Tribunal, and it would be reasonable for Mr X to use this right of appeal.
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London Borough of Ealing (25 002 117)
Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate Miss X’s complaint about her property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the council tax band provided by the Valuation Office Agency.
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Wakefield City Council (25 002 845)
Statement Closed after initial enquiries Other 08-Jun-2025
Summary: We cannot investigate Miss X’s complaint about the content of the Council’s social care report for court because the law says we cannot investigate matters considered by a court.
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City of Bradford Metropolitan District Council (25 002 864)
Statement Upheld Other 08-Jun-2025
Summary: We have upheld this complaint because the Council delayed progressing a complaint to stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by progressing it to stage two, apologising to Mrs X and making a payment to her to remedy the time and trouble she has been to.