Decision search
Your search has 52604 results
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Transport for London (24 019 880)
Statement Upheld Licensing 09-Jun-2025
Summary: Mr X complained that Transport for London (TfL) has delayed processing his Private Hire Vehicle (PHV) Driver’s Licence application. I have found TfL at fault for a two-month delay once Mr X’s application was completed. This has caused Mr X distress. I have recommended TfL apologises to Mr X and makes a financial remedy.
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Royal Borough of Greenwich (24 020 324)
Statement Closed after initial enquiries Private housing 09-Jun-2025
Summary: We will not exercise discretion to investigate this complaint about homelessness advice given to Mrs X’s tenant in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.
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London Borough of Haringey (24 020 777)
Statement Closed after initial enquiries Commercial and contracts 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s delay in obtaining vacant possession in relation to properties he leased to it. This is because he can take court action to enforce the leases and obtain vacant possession and it is reasonable for him to do so.
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Suffolk County Council (24 020 806)
Statement Closed after initial enquiries School transport 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. There is not enough evidence of fault on the Council’s part to warrant investigation.
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Bristol City Council (24 020 931)
Statement Closed after initial enquiries Allocations 09-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with Mr X’s housing application. This is because it is made late, and I see no good reason to exercise discretion and consider it now.
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Surrey County Council (24 021 024)
Statement Closed after initial enquiries Assessment and care plan 09-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund additional respite hours and that is has failed to make guarantees about future care. This is because there is no evidence of fault, and we could not add to the investigation carried out by the Council.
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Rotherham Metropolitan Borough Council (24 021 699)
Statement Closed after initial enquiries Land 09-Jun-2025
Summary: We will not investigate this complaint that the Council should pay compensation for property damage and personal injury which occurred as a result of its handling of a land transfer. It is reasonable to expect the complainant to pursue a court remedy instead.
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London Borough of Tower Hamlets (24 021 838)
Statement Closed after initial enquiries Allocations 09-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation and her housing register priority banding. The Council is currently conducting a suitability review and if Ms X is unhappy with the outcome, she has a right of appeal through the courts. It has also agreed to review its housing priority banding decision, and it is reasonable to allow it to complete this process.
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London Borough of Barnet (24 021 902)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to remove or relocate a tree close to the front of his driveway. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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Birmingham City Council (25 000 259)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate this complaint about highway maintenance because the courts are better placed to consider the complaint, and it is reasonable to expect Mr Y to approach the court if he wants to pursue the matter.