Decision search
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Gateshead Metropolitan Borough Council (24 005 181)
Statement Not upheld Child protection 05-Jun-2025
Summary: Mr X complained about the actions of the Council in relation to child protection involvement with his family. We ended our investigation because since Mr X complained to us, stage 2 of the children’s statutory complaints procedure had been completed. Mr X was satisfied with the stage 2 outcome and there was nothing worthwhile we could achieve by pursuing this matter further.
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Southampton City Council (24 008 880)
Statement Upheld Charging 05-Jun-2025
Summary: Mr X complained about the standard of care his deceased father, Mr Y, received and about the Council’s financial assessments. Mr X said the standard of care was poor and the charges were unaffordable. We found the Council at fault for failing to show it explained the financial assessment process to Mr Y in a way he could understand following his capacity assessment, and for failing to properly record or communicate its decision on Mr Y’s disability related expenditure. The Council will apologise for the uncertainty and distress this caused, and review its decision.
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Statement Not upheld Residential care 05-Jun-2025
Summary: Mr H complains on behalf of Mrs H, his mother, who lives in a care home. He complains the care home has been paid twice, by Mrs H and the Council. The care provider has refused to refund Mrs H’s payment and the Council has not taken enough action to assist them to resolving the issue. We do not uphold the complaint.
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London Borough of Croydon (24 010 929)
Statement Upheld Friends and family carers 05-Jun-2025
Summary: Miss B complained that the Council had failed to properly consult her or provide sufficient support when a relative (E) lived with her for three months. It also delayed in responding to her complaint about the matter. We found the Council should have contacted Miss B when it was aware E was living there, to discuss the arrangements and offer support. The failure to do so caused Miss B distress and financial hardship. The Council has agreed to apologise and pay her an additional £250.
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Surrey County Council (24 011 942)
Statement Upheld Assessment and care plan 05-Jun-2025
Summary: Mr X complained about the way the Council dealt with Mr Y’s care and support needs. The Council was at fault for delaying in completing a safeguarding enquiry, best interest process and needs review and for inconsistent communication. This caused Mr Y and his representatives distress and uncertainty. The Council should apologise and provide an action plan on how it will complete the best interest process.
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London Borough of Sutton (24 012 627)
Statement Upheld Homelessness 05-Jun-2025
Summary: Miss X complained that the Council told her it would no longer store her belongings it had looked after since 2022, and threatened to dispose of them if she did not move them at a significant cost to her of £1,000 plus VAT. We found fault in the way the Council reached this decision but it has now agreed to continue to store the belongings and pay the cost of returning them to Miss X in due course. We are satisfied this action together with an apology provides a suitable remedy to Miss X.
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London Borough of Redbridge (24 012 904)
Statement Upheld Allocations 05-Jun-2025
Summary: Miss X complained the Council told her she was eligible for a four-bedroom property but then changed its mind, and she had to pay for two properties. Miss X said this had a significant financial impact and caused distress and frustration. We find the Council at fault and this caused injustice. The Council has agreed to make a payment to remedy this.
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Surrey County Council (24 013 653)
Statement Upheld Alternative provision 05-Jun-2025
Summary: Mrs X complained the Council failed to provide her daughter with alternative provision after she stopped attending school for medical reasons. We find the Council was at fault for its delay in considering its duties under section 19 of the Education Act 1996 and its failure to document its decision making. These faults caused Mrs X upset and uncertainty. The Council has agreed to our recommendations to apologise to Mrs X and make a payment to her to reflect her injustice.
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East Suffolk Council (24 014 453)
Statement Closed after initial enquiries Planning applications 05-Jun-2025
Summary: Mr and Mrs X complained about how the Council granted permission for a planning application in 2021. We will not investigate their complaint because it is late with no good reason to exercise discretion to investigate it now.
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Sheffield City Council (24 015 101)
Statement Not upheld Enforcement 05-Jun-2025
Summary: Mr X complained about the Council’s delay in dealing with a change of use of land near his home. We found no fault in how the Council investigated the reported breaches of planning control arising from use of the land.