Decision search
Your search has 52604 results
-
Thornleigh Salesian College (25 003 354)
Statement Closed after initial enquiries School admissions 08-Jun-2025
Summary: We will not investigate Miss X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
-
Corpus Christi Catholic High School (25 003 456)
Statement Closed after initial enquiries School admissions 08-Jun-2025
Summary: We will not investigate this complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
-
Isle of Wight Council (25 003 859)
Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate this complaint about Mrs X’s property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency. The Council is not at fault for using the band provided by the Valuation Office Agency.
-
London Borough of Ealing (25 004 470)
Statement Closed after initial enquiries Highway repair and maintenance 08-Jun-2025
Summary: We will not investigate Dr B’s complaint that his car entered a flooded section of road because the Council failed to alert motorists to this hazard. This is because it is reasonable for Dr B to pursue his compensation claim by taking the Council to court.
-
East Suffolk Council (24 023 100)
Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to apply a Long-Term Empty Property Premium. This is because there is a right of appeal to a Valuation Tribunal, and it would be reasonable to expect Miss Y to use this right of appeal.
-
Oxfordshire County Council (24 005 262)
Statement Upheld Looked after children 06-Jun-2025
Summary: Ms X complained on behalf of Miss Y about the way the Council dealt with her care and that of her child. The Council was at fault for delaying in completing some of the recommendations from the Children Act complaints procedure. This caused Miss Y frustration and uncertainty. The Council should apologise, make a payment and send us an action plan detailing how it will complete the recommendations.
-
Statement Closed after initial enquiries Other 06-Jun-2025
Summary: We will not investigate this complaint that the Council failed to ensure that the complainant’s daughter was kept safe by her school, and that it produced a flawed report on safeguarding procedures at the school. This is because the complaint primarily concerns the actions of a school and, as such, the law prevents the Ombudsman from considering it.
-
Sefton Metropolitan Borough Council (24 022 547)
Statement Closed after initial enquiries School transport 06-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport assistance for her son. There is insufficient evidence of fault on the Council’s part to warrant our intervention.
-
Surrey County Council (24 022 665)
Statement Closed after initial enquiries Special educational needs 06-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to remove provision from the complainant’s son’s Education Health and Care plan. This is because the complainant has the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would be reasonable for her to do so.
-
Staffordshire County Council (24 004 407)
Statement Upheld Assessment and care plan 05-Jun-2025
Summary: Mr X complained about how the Council dealt with his late mother, Mrs Y’s, financial assessment linked to her care needs. We have found fault because the Council took too long to complete the assessment. This would have caused Mr X distress. The Council has already apologised to Mr X and written off a significant amount of Mrs Y’s fees due to the delayed assessment. We are satisfied the Council’s actions have already remedied any injustice caused.