Decision search
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Birmingham City Council (24 013 188)
Statement Upheld Allocations 09-Jun-2025
Summary: Miss B complained about the Council’s decisions to close her housing applications. The Council failed to specify which documents she had not provided with her applications which caused avoidable frustration for Miss B. The Council also failed to make enquiries when Miss B was threatened with homelessness. This resulted in her not receiving the housing support she needed, which caused her unnecessary distress. The Council has agreed to apologise, make a symbolic payment to Miss B and take steps to improve its processes.
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Surrey County Council (24 013 287)
Statement Upheld Special educational needs 09-Jun-2025
Summary: The Council failed to complete Y’s annual review and amend Y’s Education, Health and Care Plan. It also failed to consider an interim review when Y’s alternative provision failed and assess whether the provision met Y’s needs. This caused Miss X distress and uncertainty and meant Y did not receive the entirety of their Special Educational Needs provision for three and a half terms. The Council has agreed to apologise and make a payment to Miss X.
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Warrington Council (24 015 401)
Statement Closed after initial enquiries Refuse and recycling 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s decision to charge for a replacement bin. This is because there is insufficient evidence of fault causing the complainants a significant enough injustice.
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London Borough of Hillingdon (24 016 117)
Statement Closed after initial enquiries Charging 09-Jun-2025
Summary: We will not investigate this complaint about charging for adult social care. The Council followed the correct process to assess needs and ability to pay, explain about charging for care, and charge for care it arranged. It is unlikely an Ombudsman investigation would find evidence of fault or lead to a different outcome.
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London Borough of Haringey (24 017 577)
Statement Upheld Allocations 09-Jun-2025
Summary: Ms X complained the Council failed to decide a housing review request within a reasonable timescale. She says the Council’s actions caused her avoidable distress and led to a deterioration of her mental health. We found fault. The Council has agreed to provide an apology and financial remedy to Ms X and to carry out a new assessment of her housing needs.
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Milton Keynes Council (24 017 863)
Statement Closed after initial enquiries Other 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about the decision to issue a fixed penalty notice for his child’s unauthorised absence from school. The authority to issue the notice belongs to a school’s headteacher and the Council’s role is only ancillary to that. We have no powers to investigate the actions of a school and there is not enough evidence of fault by the Council.
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London Borough of Ealing (24 022 014)
Statement Closed after initial enquiries Homelessness 09-Jun-2025
Summary: We will not investigate this complaint about the Council’s offer of long-term social housing. There is not enough evidence of fault to justify our involvement, nor have the Council’s actions caused a significant injustice.
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Bupa Care Homes (GL) Limited (24 022 037)
Statement Closed after initial enquiries Charging 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about his father Mr Y’s Care Provider’s fee increases. There is not enough evidence of the Care Provider’s actions amounting to fault to warrant investigation. It would not be unreasonable for Mr X to go to court to get a strict interpretation of the care contract’s terms. Investigation would not achieve a different outcome nor achieve the complaint outcomes Mr X seeks.
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London Borough of Southwark (24 022 211)
Statement Upheld Allocations 09-Jun-2025
Summary: We have upheld Ms X’s complaint about the Council’s delay in processing her housing register application and its failure to provide proper reasons for the decision of its social welfare panel. The Council remedied the injustice caused by its delay during the complaints process. It has agreed to carry out a further review of Ms X’s housing register application to remedy the uncertainty caused by its previous decision.
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Lancashire County Council (24 022 214)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate this complaint that the Council has failed to properly deal with flooding on the complainant’s road over many years. This is because: