Decision search
Your search has 52604 results
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Essex County Council (25 003 594)
Statement Closed after initial enquiries Child protection 09-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a child protection referral. This is because there is insufficient evidence of fault.
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Cheshire East Council (25 003 674)
Statement Upheld Other 09-Jun-2025
Summary: We will not investigate Miss X’s complaint about delays in the Council completing the stage three review panel under the children statutory complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Kent County Council (25 003 801)
Statement Closed after initial enquiries School admissions 09-Jun-2025
Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because an investigation would be unlikely to find fault.
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Salford City Council (25 004 628)
Statement Closed after initial enquiries Highway repair and maintenance 09-Jun-2025
Summary: We will not investigate Mr B’s complaint that the Council is failing to maintain a local road. This is because it is reasonable for Mr B to pursue this matter at court.
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London Borough of Waltham Forest (24 000 033)
Report Upheld Homelessness 09-Jun-2025
Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. Mr X considers the Council’s actions show it discriminated against him as he was not treated the same way as a woman fleeing domestic abuse. Mr X also considers the Council’s actions have caused the loss of his belongings, caused significant distress and put him at risk of harm and abuse.
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London Borough of Haringey (23 015 884)
Statement Upheld Special educational needs 08-Jun-2025
Summary: Ms X complained on behalf of Ms Y about delays issuing and reviewing Ms Y’s Education, Health and Care Plan. She also complained the Council did not put in place special educational provision for Ms Y. We have found the Council at fault for failing to put in place adequate provision for Ms Y and for delaying issuing an Education, Health and Care Plan following an annual review. The Council agreed to apologise, make payments for loss of education to Ms Y and distress caused to Ms X.
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Birmingham City Council (23 020 349)
Statement Upheld Other 08-Jun-2025
Summary: The Council properly assessed Y following an investigation under the children’s statutory complaints procedure. But it failed to properly explain the outcome of its assessment causing Mrs X uncertainty and distress. It also delayed issuing its stage two response to Mrs X causing further uncertainty. The Council was under no duty to provide Mrs X with direct payments as it assessed Y as having no unmet needs. The Council has agreed to apologise to Mrs X, make a payment to her and rewrite its assessment of Y. It will also develop an action plan to address the failings in how it wrote Y’s assessment.
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Lancashire County Council (24 009 525)
Statement Closed after initial enquiries Residential care 08-Jun-2025
Summary: We will not investigate Mrs X’s complaint about Mr Z’s care home neglecting him during his stay. This is because an investigation is not likely to reach any different findings or outcomes.
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London Borough of Bromley (24 009 645)
Statement Closed after initial enquiries Council tax 08-Jun-2025
Summary: We will not investigate this complaint about Miss X’s liability for council tax. The Council has since exempt Miss X for one period and the remaining period in dispute is outside of our jurisdiction. Therefore, investigation by us would not achieve anything worthwhile.
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Essex County Council (24 013 905)
Statement Upheld Special educational needs 08-Jun-2025
Summary: Miss X complained the Council did not provide her child, Y, with the provisions contained in her Education, Health and Care Plan. Miss X also complained the Council did not review Y’s Plan and that it poorly communicated with her. The Council was at fault which caused injustice to Y and Miss X. The Council will take action to remedy the injustice caused.